Section A – General
A1 : Introduction:
Welcome to Bridge Placement Group Ltd (“the Company”, “we”, “us”, or “our”).
These Terms and Conditions (“Terms”) constitute a legally binding agreement between you and the Company and govern your access to and use of our Platform, services, and systems.
We recognise that these Terms contain important information about your rights and obligations. We have structured them to provide transparency around how our Platform operates, what you can expect from us, and what we expect from you when using our services.
Our Platform is designed to facilitate connections between Users across recruitment, tutoring, and professional development. This includes enabling:
Employers to identify, engage, and recruit Candidates;
Candidates to access employment opportunities and career pathways;
Tutors to provide tutoring and development services; and
Students to access structured learning, mentoring, and support.
The Company operates as a platform provider and intermediary. We facilitate introductions, connections, and access to services; however, we do not act as an employer, educator, agent, or decision-maker for any User. Further details regarding the status of parties are set out in Section A4.
By accessing or using any part of the Platform, you agree to be bound by these Terms in full. If you do not agree to these Terms, you must not access or use the Platform.
These Terms apply to all Users of the Platform, including Job Seekers, Employers, Tutors, and Students, and apply regardless of how the Platform is accessed, including via website, mobile device, or any integrated systems.
We may provide a combination of automated tools, matching systems, and human-led processes to support Users. However, we do not guarantee any outcomes, including but not limited to employment, placements, successful matches, tutoring results, or service quality. You remain solely responsible for your decisions, actions, and any agreements entered into with other Users.
We reserve the right, at our sole discretion, to suspend, restrict, or terminate access to the Platform, remove content, or limit visibility of profiles, job listings, or other materials, in accordance with these Terms. Further details are set out in Section A10.
These Terms incorporate by reference our Privacy Policy and Cookie Policy, which govern how we collect, use, and process personal data. By using the Platform, you acknowledge that you have read and understood these policies.
We may update or modify these Terms from time to time in accordance with Section A12. Continued use of the Platform following any updates constitutes acceptance of the revised Terms.
A2 : Definitions:
Core Business Definitions:
A2A : Company / We / Us / Our:
Refers to Bridge Placement Group Ltd, including its platform, services, and representatives.
A2B : Platform:
Refers to the website, mobile applications, systems, and services operated by Bridge Placement Group Ltd.
A2C : Services:
Refers to all services provided by the Company, including recruitment services, tutoring services, candidate development, and any related features.
A2D : User:
Any individual or entity accessing or using the Platform, including Job Seekers, Employers, Tutors, and Students.
Recruitment Definitions:
A2E : Job Seeker / Candidate:
Any individual using the Platform to search for employment opportunities or submit applications.
A2F : Employer:
Any individual or organisation using the Platform to advertise roles, search for candidates, or engage individuals for work.
A2G : Placement:
The engagement of a Candidate by an Employer, whether on a permanent, temporary, contract, freelance, or any other basis.
A2H : Introduction:
The provision of Candidate details by the Company to an Employer, or any interaction facilitated by the Company between a Candidate and Employer that may result in a Placement.
A2I : Recruitment Fee:
Any fee payable by an Employer to the Company in connection with an Introduction or Placement.
A2J : Job Listing / Job Advertisement:
Any role, vacancy, or opportunity published by an Employer on the Platform.
Tutoring & Development Definitions:
A2K: Tutor:
An independent individual who provides tutoring and development services through the Platform.
A2L: Student:
Any individual using the Platform to access tutoring, development, or learning services.
A2M Tutoring Services:
All tutoring, mentoring, coaching, and development services provided through or in connection with the Platform.
A2N Courses:
Structured learning materials, recorded content, programmes, or modules made available through the Platform.
A2O Session:
Any scheduled or completed interaction between a Student and a Tutor arranged through or in connection with the Platform.
Platform & Operational Definitions:
A2P Account:
A registered profile created by a User to access the Platform and its services.
A2Q Content
Any information, data, materials, or communications submitted, uploaded, or made available by Users on the Platform.
A2R Profile
A User’s personal or professional representation on the Platform, including information provided for recruitment or tutoring purposes.
A2S Matching / Matching Services
Automated or human-assisted processes that identify and suggest connections between Users, including between Candidates and Employers or Students and Tutors.
A2T Verification
Any process carried out by the Company to check or confirm the identity, credentials, or information of a User.
A2U Third Party
Any individual, organisation, or entity other than the Company and the User.
A2V Third-Party Services
Systems, software, infrastructure, or services provided by independent third parties that are used in connection with the Platform.
Data & Communication Definitions
A2W Personal Data
Any information relating to an identified or identifiable individual, as defined under applicable data protection laws.
A2X Data
Any information, records, or materials collected, generated, or processed in connection with the use of the Platform.
A2Y Communication
Any message, notification, call, email, or other form of interaction conducted through or in connection with the Platform.
A2Z Notifications
System-generated or human-initiated alerts, updates, or messages sent to Users through the Platform or associated channels.
Commercial Definitions
A2AA Fees
Any charges, payments, or amounts payable by a User to the Company in connection with the use of the Platform or Services.
A2AB Subscription
A recurring paid arrangement granting access to specified Platform features or services for a defined period.
A2AC Payment
Any financial transaction processed through or in connection with the Platform, including Fees, subscription charges, and tutoring payments.
A2AD Refund
The return of a payment to a User, where expressly permitted under these Terms or required by applicable law.
Legal & General Definitions
A2AE Terms / Terms and Conditions
This document, together with any policies, guidelines, or supporting documents incorporated by reference.
A2AF Applicable Law
Any law, regulation, rule, or legal obligation applicable to the use of the Platform or the activities of Users.
A2AG Force Majeure
Any event or circumstance beyond the reasonable control of a party, including acts of government, natural disasters, pandemics, cyber incidents, or infrastructure failures.
A2AH Working Day
Any day other than a Saturday, Sunday, or public holiday in England.
A3 : Use of Platform:
You may access and use the Platform solely for lawful purposes and strictly in accordance with these Terms.
By accessing or using the Platform, you represent and warrant that:
You have the legal capacity and authority to enter and comply with these Terms;
All information provided by you is accurate, complete, and not misleading; and
You will comply with all applicable laws, regulations, and obligations in connection with your use of the Platform.
You agree that you will:
Use the Platform only for its intended purposes, including recruitment, tutoring, professional development, and related services facilitated by the Company;
Maintain the accuracy and integrity of any information, Content, or materials you provide;
Act in good faith and in a manner consistent with the legitimate use of the Platform; and
Ensure that your use of the Platform does not infringe the rights of any third party.
You must not, and must not permit or assist any third party to:
Use the Platform for any unlawful, fraudulent, deceptive, or harmful purpose;
Misrepresent your identity, qualifications, experience, authority, or affiliation;
Submit or distribute any Content that is false, inaccurate, misleading, defamatory, discriminatory, offensive, or otherwise unlawful;
Engage in any activity that could damage, disable, overburden, impair, or compromise the operation, security, or functionality of the Platform;
Attempt to gain unauthorised access to any part of the Platform, any User account, or any related systems or networks;
Use any automated means, including bots, scripts, crawlers, or scraping technologies, to access, extract, copy, or monitor any part of the Platform without the Company’s prior written consent;
Circumvent, bypass, or attempt to circumvent any technical or contractual measures implemented by the Company to control access to the Platform;
Copy, reproduce, distribute, exploit, or commercially use any part of the Platform, its data, or its functionality for purposes that compete with or replicate the Company’s business; or
Use the Platform in a manner that facilitates the avoidance of fees, bypasses the Platform, or undermines the Company’s services or commercial model.
The Company reserves the right, at its sole discretion and without liability, to:
Monitor use of the Platform;
Investigate any suspected breach of these Terms;
Remove, restrict, or modify any Content;
Suspend or terminate access to the Platform; and
Take any action it reasonably considers necessary to protect the Platform, its Users, or its business interests.
The Company may cooperate with law enforcement authorities, regulatory bodies, or third parties in relation to any suspected unlawful or unauthorised activity.
The Company does not represent, warrant, or guarantee that the Platform will be uninterrupted, secure, or free from errors, nor that it will meet your specific requirements. Use of the Platform is at your own risk.
A4 : Status of Parties:
This section defines the legal relationship between the Company and Users of the Platform, and clarifies the role of the Company in relation to recruitment, tutoring, and any interactions facilitated through the Platform.
The Platform is designed to facilitate introductions, connections, and access to services between Users. The Company acts solely as a platform provider and intermediary and does not enter into, control, or assume responsibility for any agreements, arrangements, or relationships formed between Users.
Nothing in these Terms shall be construed as creating any partnership, joint venture, agency, employment, or fiduciary relationship between the Company and any User, or between Users as a result of using the Platform.
Users acknowledge and agree that any relationship formed between parties, including but not limited to employment, engagement, tutoring, or contractual arrangements, is solely between those parties and is entered into at their own discretion and risk.
The provisions set out in Sections A4A to A4D further clarify the status and responsibilities of the Company, Candidates, Employers, Tutors, and Students.
A4A : Bridge Placement Group Ltd is not Employer:
“The Company does not employ, engage, or contract with any Candidate in respect of any Placement, and does not act as an employer in any capacity.
The Company’s role is strictly limited to facilitating introductions and connections between Candidates and Employers. The Company does not:
Offer employment or make hiring decisions;
Control, supervise, or direct any Candidate’s work, duties, or performance;
Determine terms of employment, including salary, benefits, working hours, or conditions; or
Act as an agent or representative of any Employer or Candidate.
Any Placement, employment, engagement, or contractual relationship is formed solely between the Employer and the Candidate. The Employer is solely responsible for:
Conducting due diligence and verification of Candidates;
Making all hiring decisions;
Determining and agreeing contractual terms; and
Complying with all applicable employment, tax, immigration, and regulatory obligations.
The Company accepts no responsibility or liability for:
The conduct, performance, suitability, or availability of any Candidate;
Any acts or omissions of Employers or Candidates; or
Any loss, damage, or claims arising out of or in connection with any Placement or employment relationship.
Nothing in these Terms shall be construed as creating any employment relationship between the Company and any Candidate.”
A4B : Bridge Placement Group Ltd is not Educator:
“The Company provides access to Courses, structured learning materials, and development support through the Platform, with the aim of assisting Users in building skills, progressing professionally, and working towards relevant qualifications or career opportunities.
The Company may offer guidance, frameworks, and support designed to enhance learning and development. However, the Company does not operate as a regulated educational institution, awarding body, or accredited training provider.
While the Company seeks to support Users in their development, it does not:
Guarantee the achievement of any qualifications, certifications, or outcomes;
Guarantee the quality, consistency, or effectiveness of any Tutoring Services, Courses, or Sessions;
Supervise or control the independent delivery of tutoring provided by Tutors; or
Provide formal accreditation, licensing, or certification.
Tutors operate as independent providers of Tutoring Services, and any engagement between a Tutor and a Student is entered into at their own discretion and risk.
Students are solely responsible for:
Their engagement with learning materials and Tutoring Services;
Assessing the suitability of any Tutor, Course, or development pathway; and
Verifying any qualifications, experience, or credentials presented by Tutors.
The Company accepts no responsibility or liability for:
The outcomes of any learning, development, or tutoring;
The performance, conduct, or availability of any Tutor or Student; or
Any decisions made or actions taken based on the use of the Platform.
Nothing in these Terms shall be construed as creating any regulated educational, instructional, or supervisory relationship between the Company and any User.”
A4C : Tutors are Independent contractors:
“All Tutors providing Tutoring Services through the Platform act as independent contractors and are not employees, workers, agents, or representatives of the Company.
The Company does not employ, engage, or control Tutors in any employment capacity. Tutors operate independently and are solely responsible for the delivery of their services.
Without limitation, Tutors are solely responsible for:
Determining the content, structure, and delivery of any Tutoring Services or Sessions;
Managing their own availability, scheduling, and engagement with Students;
Ensuring the accuracy of any information, qualifications, or credentials they provide;
Complying with all applicable laws, regulations, and professional standards; and
Managing their own tax, insurance, and regulatory obligations.
The Company does not:
Supervise, direct, or control the manner in which Tutors deliver their services;
Guarantee the quality, accuracy, or effectiveness of any Tutoring Services; or
Assume responsibility for any acts, omissions, or conduct of any Tutor.
Any relationship formed between a Tutor and a Student is solely between those parties and does not create any employment, agency, or contractual relationship with the Company.
The Company may implement onboarding, screening, or quality assurance processes in relation to Tutors. However, such processes are carried out for platform standards only and do not constitute supervision, control, or endorsement of any Tutor.
Nothing in these Terms shall be construed as creating any employment, worker, agency, or partnership relationship between the Company and any Tutor.”
A4D : Candidates are Independent:
“All Candidates using the Platform act as independent individuals and are not employees, workers, agents, or representatives of the Company.
The Company does not employ, engage, or contract with Candidates in any capacity. The Company’s role is limited to facilitating introductions and access to opportunities between Candidates and Employers.
Candidates are solely responsible for:
The accuracy, completeness, and truthfulness of any information, qualifications, experience, or documentation they provide;
Their conduct, performance, and actions in connection with any application, interview, or Placement;
Assessing the suitability of any Employer, role, or opportunity; and
Complying with all applicable laws, contractual obligations, and regulatory requirements.
The Company does not:
Verify or guarantee the accuracy, completeness, or authenticity of information provided by Candidates;
Make decisions regarding employment, engagement, or Placement;
Control, supervise, or direct any Candidate in relation to any role or engagement; or
The Company does not act as an agent, representative, or contracting intermediary in any contractual relationship between Candidates and Employers.
Any Placement, employment, or engagement is formed solely between the Candidate and the Employer, and the Company is not a party to any such agreement.
The Company accepts no responsibility or liability for:
He conduct, performance, suitability, or availability of any Candidate;
Any acts or omissions of Candidates or Employers; or
Any loss, damage, or claims arising out of or in connection with any application, interview, or Placement.
Nothing in these Terms shall be construed as creating any employment, worker, agency, or contractual relationship between the Company and any Candidate.”
A5 : Accounts and Security:
Access to certain features and Services on the Platform requires the creation and maintenance of an Account.
The Company implements reasonable technical and organisational measures designed to protect the security, integrity, and functionality of the Platform and User Accounts. However, the security of the Platform is also dependent on the responsible use of Accounts by Users.
By creating or using an Account, you acknowledge that you are responsible for maintaining the confidentiality, security, and proper use of your Account, and that you play a critical role in protecting both your Account and the Platform.
By creating or using an Account, you represent and warrant that:
All information provided is accurate, complete, and not misleading;
You are authorised to create and operate the Account, including where acting on behalf of an organisation; and
You will maintain and promptly update your information to ensure its continued accuracy.
You are solely responsible for all activity conducted through your Account, whether authorised or unauthorised.
The Company accepts no liability for any loss, damage, or unauthorised activity arising from:
Failure to secure Account credentials;
Unauthorised use of your Account; or
Any breach of security resulting from your actions or omissions.
The Company reserves the right, at its sole discretion and without liability, to:
Refuse or restrict Account registration;
Require verification of identity or information;
Monitor Account activity where reasonably necessary;
Suspend or terminate Accounts; and
Take any action necessary to protect the Platform and its Users.
Further provisions relating to Account security are set out in Sections A5A to A5H.
A5A : Account Registration and Ownership:
“You may be required to create an Account to access certain features of the Platform.
In creating and maintaining an Account, you agree that:
Each Account must be registered by a single User or authorised entity;
You will not create multiple Accounts for the purpose of circumventing restrictions or controls;
You will not transfer, sell, or assign your Account to any third party without prior written consent; and
You will not allow any unauthorised person to access or use your Account.
Where an Account is created on behalf of an organisation, the individual creating the Account represents and warrants that they have the authority to bind that organisation to these Terms.
The Company reserves the right to refuse or revoke Accounts that do not meet these requirements.”
A5B : Passwords and Access Security:
“You are responsible for maintaining at all times the confidentiality and security of your login credentials, including your password.
You acknowledge and agree to:
Keep your login credentials secure and confidential;
Not share your credentials with any third party; and
Take reasonable steps to prevent unauthorised access to your Account.
The Company shall not be liable for any loss or damage arising from your failure to comply with these obligations.”
A5C : Account Verification:
“The Company reserves the right to verify the identity, credentials, and information of any User.
You acknowledge and agree that:
The Company may request documentation or additional information at any time;
Failure to provide requested information may result in restricted access, suspension, or termination; and
Verification processes do not constitute endorsement or guarantee of any User.”
A5D : Account Responsibility:
“You acknowledge and agree that you are solely responsible for all activities conducted through your Account
This includes, without limitation:
Any Content submitted, uploaded, or shared;
Any applications, communications, or transactions; and
Any actions taken using your Account credentials.
You acknowledge that all activity carried out under your Account will be deemed to have been carried out by you.”
“You must notify the Company without delay if you become aware of:
Any unauthorised access to your Account;
Any breach or suspected breach of security; or
Any misuse of your Account.
Failure to promptly report such issues may result in continued unauthorised activity for which you remain responsible.”
A5F : Suspension and Security-Based Restrictions:
“The Company reserves the right, at its sole discretion, to suspend, restrict, or terminate any Account where:
There is suspected unauthorised access or security risk;
The Account is used in breach of these Terms; or
The Company considers such action necessary to protect the Platform or its Users.
Such actions may be taken without prior notice and without liability.”
A5G : Organisation Accounts:
“Where an Account is used by or on behalf of an organisation:
The organisation is responsible for all activity conducted through the Account;
The organisation must ensure that all authorised users comply with these Terms; and
The organisation remains liable for any misuse by its employees, agents, or representatives.
The Company shall not be responsible for internal misuse of organisation Accounts.”
A5H : Data Security and Access Controls:
“The Company implements reasonable technical and organisational safeguards designed to protect User data and Platform access. However:
The Company does not represent, warrant, or guarantee that the Platform will be free from security breaches or vulnerabilities;
Users are responsible for ensuring secure access to their own devices and systems; and
Access to certain features may be restricted, limited, or controlled at the Company’s discretion.
The Company shall not be liable for any unauthorised access, data loss, or security incident except to the extent required by applicable law.”
A6 : No Guarantees of Outcomes:
“The Company provides a platform that facilitates connections, access to opportunities, and support services across recruitment, tutoring, and professional development. While the Company may provide tools, guidance, matching systems, and support designed to assist Users, it does not guarantee any outcomes.
Without limitation, The Company does not represent, warrant, or guarantee:
That any Candidate will obtain employment, interviews, or offers;
That any Employer will identify or successfully engage suitable Candidates;
That any Placement will occur or continue for any period;
That any Tutor, Course, or Tutoring Service will meet a User’s expectations or requirements;
That any Student will achieve specific academic, professional, or developmental results;
That any Content, recommendation, or match generated by the Platform will be accurate, complete, suitable, or effective; or
- That the Platform will produce any particular result, outcome, or benefit for any User.
All matches, recommendations, listings, and suggestions provided through the Platform are generated based on available information, user inputs, and, where applicable, automated processes. Such outputs are provided for informational and facilitative purposes only and do not constitute advice, endorsement, or guarantee.
Users acknowledge and agree that:
All decisions made in connection with recruitment, tutoring, or development activities are made independently and at their own discretion;
Any reliance placed on information, Content, or recommendations provided through the Platform is at the User’s own risk; and
The Company does not control, supervise, or guarantee the actions, conduct, performance, or outcomes of any User.
To the fullest extent permitted by law, the Company disclaims all liability for any loss, damage, cost, or expense arising from:
Failure to obtain employment, Candidates, placements, or opportunities;
Dissatisfaction with any Tutor, Course, Student, Employer, or Candidate;
Any decision made or action taken based on the use of the Platform; or
Any outcome or result arising from use of the Platform or Services.
Nothing in this section shall exclude or limit liability where such exclusion or limitation is not permitted under applicable law.”
A7 : Privacy / Cookies:
“Privacy:
The Company collects, uses, stores, and processes Personal Data in connection with the operation of the Platform and the provision of Services.
Personal Data may include, without limitation:
Identification and contact information;
Professional, educational, and employment-related information;
Account, usage, and activity data; and
Communications between Users and the Company or between Users via the Platform.
The Company processes Personal Data for purposes including in accordance with applicable data protection laws. Further detail regarding lawful bases for processing, data subject rights, and data handling practices is set out in the Privacy Policy.
Providing and improving the Platform and Services;
Facilitating recruitment, tutoring, and development activities;
Enabling communication between Users;
Carrying out verification, security, and fraud prevention measures;
Complying with legal and regulatory obligations; and
Managing payments, subscriptions, and commercial arrangements.
Personal Data may be shared with:
Other Users where necessary to facilitate recruitment, tutoring, or engagement;
Third-party service providers engaged by the Company;
Regulatory authorities, law enforcement, or legal bodies where required; and
Affiliates or partners supporting the operation of the Platform.
The Company implements reasonable technical and organisational measures to protect Personal Data. However, Users acknowledge that no system is completely secure and that data transmission and storage involve inherent risks.
Users acknowledge and agree that:
They are responsible for ensuring the accuracy of any Personal Data they provide;
They must only provide Personal Data that they are authorised to share; and
They must comply with applicable data protection laws when using the Platform.
Further details regarding the collection, use, storage, and protection of Personal Data are set out in the Company’s Privacy Policy, which is incorporated into these Terms by reference.
Cookies:
The Platform uses cookies and similar technologies to support functionality, improve performance, and enhance the User experience.
Cookies may be used for purposes including:
Enabling core Platform functionality;
Remembering User preferences and settings;
Analysing usage, traffic, and performance;
Supporting security and fraud prevention; and
Delivering relevant content, features, or communications.
The use of cookies and similar technologies is subject to your preferences and choices, which may be managed through your browser settings or through any cookie consent mechanisms made available on the Platform.
Users may manage or disable cookies through their browser settings. However, disabling cookies may affect the functionality, performance, or availability of certain features of the Platform.
Further information regarding the use of cookies is set out in the Company’s Cookie Policy, which is incorporated into these Terms by reference.
Summary and Policy Integration:
The Company’s Privacy Policy and Cookie Policy form an integral part of these Terms and are incorporated by reference.
By accessing or using the Platform, you acknowledge that you have read, understood, and agreed to the Company’s Privacy Policy and Cookie Policy.
Where there is any inconsistency between this section and the Privacy Policy or Cookie Policy, the terms of those policies shall prevail in relation to data protection and cookie usage.
A8 : Communication:
“By accessing or using the Platform, you acknowledge and agree that communication is a fundamental and necessary part of the Services provided by the Company.
The Company may communicate with you, and may facilitate communication between Users, for operational, administrative, commercial, recruitment, tutoring, development, support, compliance, and security purposes.
Such communication may relate to, without limitation:
Account creation, verification, administration, and support;
Recruitment processes, including role discussions, candidate sourcing, interviewing, screening, shortlisting, application follow-up, interview coordination, placement discussions, and employer requirement gathering;
Tutoring and development services, including student onboarding, assessment of learning needs, tutor allocation, tutor management, session planning, support, safeguarding, progress monitoring, and service coordination;
Student support and development planning, including understanding educational needs, learning preferences, and course suitability;
Tutor engagement and management, including quality control, scheduling, support, compliance, and service standards;
Employer engagement, including understanding hiring requirements, workforce needs, role specifications, expectations, and related commercial discussions;
Notifications, reminders, updates, and system-generated alerts;
Billing, subscriptions, payments, refunds, and account-related issues;
Compliance, fraud prevention, dispute handling, complaints, safeguarding, and legal or regulatory matters.
Communication may take place through any channel made available or used by the Company from time to time, including but not limited to:
Email;
Telephone calls;
SMS or text messages;
WhatsApp or similar messaging services;
In-platform messaging;
Video calls or virtual meetings;
Interviews, consultations, onboarding calls, screening calls, review calls, and support calls; and
Automated notifications and alerts.
Such communications may be initiated by the Company, by authorised representatives of the Company, or by other Users where the Platform permits such interaction.”
A8A : Consent to Communications:
“By creating an Account, submitting information, engaging with the Platform, or otherwise using the Services, you acknowledge and agree that the Company may communicate with you where reasonably necessary for the operation of the Platform and the delivery of the Services.
Such communications may include, without limitation, matters relating to recruitment, placement, and employer engagement; candidate assessment, screening, and interviews; tutoring, development, course participation, and support; student needs assessments and learning-related communications; tutor onboarding, management, and performance oversight; service administration, account management, and customer support; compliance, safeguarding, fraud prevention, verification, and dispute resolution; and, where permitted by applicable law, commercial, promotional, or informational communications.
You acknowledge that such communications may be provided on the basis of contractual necessity, the Company’s legitimate interests, or, where required, your consent, in accordance with applicable law.
Where communications are not essential to the operation of the Platform or the provision of the Services, you may have the ability to manage your communication preferences or opt out of certain categories of communication in accordance with applicable law.
You further acknowledge and agree that certain communications are essential to the operation, security, and integrity of the Platform and the provision of the Services, and therefore cannot be opted out of. These include, without limitation, communications relating to account security, service updates, compliance, safeguarding, legal obligations, and ongoing service delivery.”
A8B : Business-Critical and Service Delivery Communications:
“You acknowledge that the Company may need to communicate directly with you, or with other relevant Users, in order to assess needs, facilitate services, and support decision-making across the Platform.
Without limitation, this may include:
Interviewing and screening Candidates;
Gathering and assessing Employer requirements;
Discussing vacancies, placements, and role suitability;
Identifying and assessing Student needs;
Recommending suitable Tutors, Courses, or support pathways;
Managing Tutor relationships, service quality, and availability; and
Following up on placements, sessions, service delivery, or operational matters.
You acknowledge and agree that such communications are an essential and legitimate part of the Company’s business operations and service delivery model.
The Company may rely on information obtained through such communications for operational, matching, support, quality assurance, safeguarding, compliance, and commercial purposes. However, The Company does not represent, warrant, or guarantee that any information obtained through such communications is complete, accurate, or suitable, and all Users remain responsible for their own decisions and actions.”
A8C : User-to-User Communication:
“The Platform may enable or facilitate communication between Users, including between Candidates and Employers and between Students and Tutors.
The Company does not represent, warrant, or guarantee, endorse, or assume responsibility for the content, accuracy, legality, appropriateness, or outcome of any communication between Users.
Except where required by law, safeguarding obligations, security requirements, or legitimate operational interests apply, the Company is not obliged to monitor all communications between Users and is not responsible for any interaction, agreement, dispute, misrepresentation, or loss arising from such communications.
Users are solely responsible for their communications with one another and must ensure that all such communications are lawful, accurate, professional, and compliant with these Terms.”
A8D : Communication Standards and Conduct:
“Users must not use the Platform or any communication channel associated with the Services to:
Send false, misleading, inaccurate, or deceptive information;
harass, abuse, threaten, intimidate, discriminate against, or offend any person;
distribute spam, unsolicited marketing, or unauthorised promotional material;
impersonate any person or organisation;
provide information they are not authorised to disclose;
use communications to circumvent the Platform, avoid fees, or undermine the Company’s business model; or
engage in any conduct that may harm Users, compromise safeguarding, or damage the reputation, integrity, or operation of the Platform.
The Company reserves the right, at its sole discretion and without liability, to monitor, restrict, suspend, review, remove, or retain communications where reasonably necessary for operational, quality, security, safeguarding, compliance, investigatory, or legal purposes.”
A8E : Recording, Monitoring, and Review:
“The Company may monitor, record, store, transcribe, review, or analyse communications, including calls, interviews, meetings, consultations, and messages:
for quality assurance and training;
to support recruitment, tutoring, and service delivery processes;
for safeguarding, compliance, and dispute resolution;
for fraud prevention, security monitoring, and verification;
to investigate suspected breaches of these Terms; and
where otherwise permitted or required by law.
By using the Platform and engaging with the Services, you acknowledge and consent to such monitoring, recording, storage, transcription, review, and analysis to the extent permitted by applicable law.”
A8F : Communication Risks and Limitation of Liability:
“Users acknowledge that communications conducted through the Platform or via external communication channels involve inherent risks, including misunderstanding, delay, interception, unauthorised access, technical failure, and reliance on incomplete or inaccurate information.
The Company does not represent, warrant, or guarantee:
That communications will be secure, uninterrupted, timely, or error-free;
That any communication will be received, reviewed, or acted upon within a particular timeframe;
The completeness, reliability, or suitability of any communication; or
That any communication will result in employment, placement, tutoring outcomes, business opportunities, or any other specific result.
To the fullest extent permitted by law, the Company disclaims all liability for any loss, damage, claim, cost, or dispute arising out of or in connection with:
Communications between Users;
Communications initiated for recruitment, tutoring, or support purposes;
Reliance on information communicated through or in connection with the Platform; or
Any act, omission, misunderstanding, or decision arising from such communications.”
A8G : Communication Preferences and Opt-Out:
“Users may manage certain communication preferences through their Account settings, platform controls, or by following the instructions provided in a communication.
However, Users may not opt out of communications that are necessary for:
the operation, security, and integrity of the Platform;
the administration of Accounts and Services;
safeguarding, fraud prevention, verification, and compliance;
service delivery, including recruitment and tutoring processes; or
the protection of the Company’s legal or legitimate business interests.”
A9 : Account Rules:
“This section sets out the rules, standards, and expectations governing the use of the Platform by all Users, including in relation to Accounts, Content, conduct, and interactions with both the Company and other Users.
The Platform operates as a structured environment designed to facilitate recruitment, tutoring, and professional development activities. In order to maintain the integrity, reliability, and proper functioning of the Platform, it is necessary to establish clear rules governing User behaviour and the use of Accounts and associated features.
These Account Rules are intended to ensure that all Users engage with the Platform in a manner that is lawful, accurate, professional, and consistent with the intended purpose of the Services. They also serve to protect the Company, its Users, and the wider operation of the Platform from misuse, misconduct, and any activity that may compromise trust, safety, or commercial fairness.
These provisions must be read in conjunction with, and are supplementary to:
Section A3 (Use of Platform), which governs permitted and prohibited use of the Platform;
Section A5 (Accounts and Security), which sets out responsibilities relating to account access and security; and
Section A8 (Communication), which governs all forms of interaction conducted through or in connection with the Platform.
By creating an Account, accessing the Platform, or otherwise using the Services, you agree to comply fully with these Account Rules and acknowledge that they form a fundamental condition of your use of the Platform.
Failure to comply with these provisions may result in the Company taking action at its sole discretion, including restricting access to features, removing Content, suspending or terminating Accounts, or taking further steps as reasonably necessary to protect the Platform, its Users, and its business interests. Further details regarding enforcement measures are set out in Section A10.
The provisions that follow in Sections A9A to A9H provide specific detail in relation to the standards expected of Users and the consequences of non-compliance.”
A9A : General Account Obligations:
“All Users must ensure that their use of the Platform, including their Account, Content, and interactions, complies at all times with these Terms.
By creating or using an Account, you agree to:
Use the Platform in a lawful, honest, and responsible manner;
Act in good faith in all interactions with the Company and other Users;
Maintain accurate, up-to-date, and complete information at all times;
Ensure that all Content and communications are truthful, not misleading, and appropriate; and
Comply with all applicable laws, regulations, and professional standards.
Users remain solely responsible for their conduct, behaviour, and activity on and in connection with the Platform.”
A9B : Accuracy and Integrity of Information:
“You must ensure that all information provided on the Platform, including Profiles, applications, job listings, qualifications, and communications:
Is accurate, complete, and not misleading;
Is supported by appropriate evidence where applicable; and
Is updated promptly where circumstances change.
The Company does not represent, warrant, or guarantee the accuracy of any User-provided information and accepts no liability for reliance placed on such information.”
A9C : Professional Conduct and Behaviour:
“Users must conduct themselves in a professional, respectful, and lawful manner at all times.
Users must not:
Engage in harassment, discrimination, intimidation, or abusive behaviour;
Act dishonestly, fraudulently, or in bad faith;
Damage or attempt to damage the reputation of the Platform or other Users; or
Engage in conduct that may compromise safeguarding, trust, or platform integrity.
The Company reserves the right to take action against any User whose behaviour is deemed inappropriate or harmful.”
A9D : Misuse of the Platform:
“You must not, and must not permit or assist any third party to use the Platform in any way that is improper, unlawful, or contrary to the intended purpose of the Services.
Prohibited activities include, but are not limited to:
Creating fake, duplicate, or misleading Accounts;
Misrepresenting identity, qualifications, experience, or authority;
Submitting false, fraudulent, or misleading Content;
Attempting to bypass, exploit, or manipulate Platform features or systems;
Using the Platform to harvest data, scrape information, or conduct unauthorised data extraction;
Interfering with or disrupting the operation, security, or functionality of the Platform; or
Using the Platform for any purpose that competes with or replicates the Company’s business.”
A9E : Circumvention and Avoidance of Fees:
“Users must not use the Platform to bypass, avoid, or circumvent the Company’s Services or Fees.
Without limitation, Users must not:
Engage, hire, or contract with another User outside the Platform following an Introduction for the purpose of avoiding Fees;
Transfer relationships formed through the Platform off-platform to avoid payment obligations; or
Attempt to structure engagements in a way that avoids or reduces Fees due to the Company.
The Company reserves the right to enforce Fees and take action where circumvention is suspected.”
A9F : Content Standards:
“All Content submitted, uploaded, or shared on the Platform must:
Be accurate, lawful, and not misleading;
Not infringe any intellectual property or legal rights of any third party;
Not contain offensive, discriminatory, or harmful material; and
Be suitable for a professional environment.
The Company reserves the right, at its sole discretion, to remove, modify, restrict, or refuse any Content that breaches these standards or is otherwise deemed inappropriate.”
A9G : Compliance with Processes and Systems:
“Users must comply with all processes, procedures, and systems implemented by the Company, including those relating to:
Account verification and onboarding;
Recruitment processes, including screening and interview coordination;
Tutoring and development processes, including safeguarding and service delivery;
Payment, billing, and subscription arrangements; and
Platform functionality and system controls.
Failure to comply with such processes may result in restricted access, suspension, or termination.”
A9H : Cooperation with the Company:
“Users agree to cooperate with the Company where reasonably required in connection with:
Verification, compliance, or security checks;
Investigations into suspected breaches of these Terms;
Dispute resolution or complaint handling; and
Safeguarding, legal, or regulatory obligations.
Failure to cooperate may result in action being taken against the User’s Account.”
A9I : Enforcement and Consequences of Breach:
“The Company reserves the right, at its sole discretion and without liability, to take any action it considers appropriate where a User breaches these Terms, including but not limited to:
Issuing warnings;
Restricting access to certain features;
Removing or limiting Content;
Suspending or terminating Accounts;
Withholding or recovering Fees; and
Taking legal or regulatory action where appropriate.
The Company is not obliged to provide prior notice before taking such action where it considers it necessary to protect the Platform, its Users, or its business interests.”
A10 Termination And Suspension:
“This section sets out the Company’s rights in relation to the restriction, suspension, and termination of access to the Platform, including User Accounts, Content, and associated Services.
The Company operates a platform that relies on trust, accuracy, professional conduct, and compliance with these Terms. In order to protect the integrity of the Platform, its Users, and its business operations, the Company reserves the right to take action where it considers it necessary to manage risk, prevent misuse, or respond to breaches of these Terms.
The rights set out in this section apply to all Users and may be exercised at the Company’s sole discretion, subject to applicable law.”
A10A : Right to Restrict, Suspend, or Terminate:
“The Company may, at any time and without liability, restrict, suspend, or terminate your access to the Platform, in whole or in part, including your Account, Content, and use of Services.
Such action may be taken:
Where the Company reasonably believes that you have breached these Terms;
Where there is suspected misuse, fraud, or unlawful activity;
Where your conduct is considered harmful to other Users, the Platform, or the Company’s business interests;
Where required to comply with legal, regulatory, or safeguarding obligations; or
Where the Company otherwise considers it necessary to protect the Platform or its Users.
The Company is not obliged to provide prior notice or explanation where it determines that immediate action is necessary.”
A10B : Suspension Pending Investigation:
“The Company may suspend your Account or restrict access to certain features of the Platform while it investigates:
Suspected breaches of these Terms;
Complaints raised by other Users;
Issues relating to conduct, Content, or communications; or
Any matter affecting the security, integrity, or operation of the Platform.
During any period of suspension:
Access to your Account or certain functionalities may be limited or unavailable;
Content associated with your Account may be restricted or removed; and
You may be prevented from engaging with other Users through the Platform.
The Company shall not be liable for any loss arising during such suspension.”
A10C : Termination by the Company:
“The Company may terminate your Account and access to the Platform at any time where it considers such action appropriate.
Termination may occur:
Following a breach of these Terms;
Following repeated or serious misconduct;
Where you fail to comply with requests for verification or information; or
Where continued access presents a risk to the Platform or its Users.
Upon termination:
Your right to access and use the Platform will cease immediately;
Your Account may be disabled or deleted; and
Any rights granted to you under these Terms will be revoked.
The Company reserves the right to retain or remove Content at its discretion, subject to applicable law.”
A10D : Termination by the User:
“You may stop using the Platform at any time and may request closure of your Account in accordance with the procedures made available by the Company.
Termination by the User does not:
Affect any obligations or liabilities incurred prior to termination;
Entitle you to any refund unless expressly stated elsewhere in these Terms; or
Prevent the Company from enforcing any rights arising from prior use of the Platform.”
A10E : Consequences of Termination:
“Following suspension or termination:
You must immediately cease all use of the Platform;
You must not, and must not permit or assist any third party to attempt to create a new Account without the Company’s prior written consent;
The Company may prevent or block future access to the Platform; and
Any ongoing interactions, communications, or arrangements facilitated through the Platform may be discontinued.
The Company shall not be responsible for any loss of data, Content, opportunities, or relationships resulting from termination or suspension.”
A10F : Outstanding Obligations:
“Termination or suspension does not affect any rights or obligations that have accrued prior to the date of termination.
Without limitation:
Any Fees due to the Company shall remain payable;
Any rights relating to Introductions or Placements shall remain enforceable; and
Any provisions intended to survive termination shall continue in full force and effect.”
A10G : No Liability for Enforcement Actions:
“To the fullest extent permitted by law, the Company shall not be liable for any loss, damage, or claim arising from:
The restriction, suspension, or termination of access to the Platform;
The removal or limitation of Content;
Any interruption to Services; or
Any action taken in accordance with this section.
The Company is not required to compensate any User for any consequences arising from enforcement actions taken under these Terms.”
A10H : Survival of Terms:
“Any provisions of these Terms which, by their nature, are intended to survive termination shall remain in full force and effect following termination or suspension.
This includes, without limitation:
Limitation of liability provisions;
Confidentiality obligations;
Payment obligations;
Dispute resolution provisions; and
Any clauses necessary to enforce the Company’s rights.”
A11 : Confidentiality:
“In the course of using the Platform and Services, Users may have access to information that is confidential, commercially sensitive, or not publicly available. This may arise through communications, profiles, recruitment processes, tutoring activities, or any interaction facilitated by the Company.
The purpose of this section is to protect such information and to ensure that all Users handle it responsibly, lawfully, and in a manner consistent with the integrity and intended use of the Platform.
All Users acknowledge that maintaining confidentiality is a fundamental condition of using the Platform.”
A11A : Definition of Confidential Information:
“For the purposes of these Terms, “Confidential Information” means any information disclosed, made available, or otherwise accessible through the Platform that is not publicly available and that a reasonable person would consider to be confidential.
Confidential Information includes, without limitation:
Personal, professional, or contact information relating to Candidates, Employers, Tutors, or Students;
CVs, profiles, qualifications, employment history, and application details;
Job opportunities, role requirements, hiring plans, and business strategies;
Tutoring materials, course content, session information, and learning plans;
Communications between Users or between Users and the Company;
Commercial terms, pricing structures, fees, and business arrangements; and
Any information designated as confidential or which, by its nature, should reasonably be understood to be confidential.
Confidential Information may exist in written, verbal, digital, or any other form.”
A11B : Confidentiality Obligations:
“Users agree that they shall:
Keep all Confidential Information strictly confidential;
Use Confidential Information solely for the purpose for which it was provided through the Platform;
Not disclose, share, distribute, or make available Confidential Information to any third party without proper authority; and
Take all reasonable steps to prevent unauthorised access, disclosure, or misuse.
Users must not use Confidential Information for any purpose that competes with, undermines, or circumvents the Platform or the Company’s business model.”
A11C : Permitted Use and Disclosure:
“Confidential Information may only be used or disclosed:
Where necessary to engage in legitimate recruitment, tutoring, or development activities facilitated by the Platform;
Where disclosure is required by law, regulation, or a competent authority; or
Where the information has entered the public domain other than through a breach of these Terms.
Any disclosure required by law must, where legally permitted, be limited to the minimum necessary and, where possible, the Company should be notified in advance.”
A11D : User Responsibility for Confidential Information:
“Users are solely responsible for:
Ensuring that they only access Confidential Information where they are authorised to do so;
Verifying the legitimacy of any request for Confidential Information; and
Ensuring that any sharing of information is appropriate, lawful, and necessary.
The Company does not control how Users handle Confidential Information once it has been accessed and accepts no responsibility for any misuse by Users.”
A11E : Protection of Platform and Business Information:
“Users must not use any Confidential Information obtained through the Platform to:
Bypass or avoid the Platform or the Company’s Services;
Engage directly with other Users outside the Platform in a way that circumvents Fees or contractual arrangements;
Replicate, compete with, or reverse-engineer the Platform’s business model; or
Exploit information for personal or commercial gain outside the intended use of the Platform.”
A11F : Duration of Confidentiality Obligations:
“The obligations set out in this section apply:
During the period of use of the Platform; and
Following suspension, termination, or cessation of use of the Platform, for as long as the information remains confidential.
Users acknowledge that confidentiality obligations are continuing and do not end upon termination of their Account.”
A11G : Breach of Confidentiality:
“Any unauthorised use or disclosure of Confidential Information may result in:
Immediate suspension or termination of access to the Platform;
Enforcement action by the Company; and
Legal proceedings where appropriate.
Users acknowledge that a breach of confidentiality may cause significant harm to the Company and other Users, and that remedies may include injunctive relief, damages, or other legal action.”
A11H : Relationship with Data Protection Laws:
“To the extent that any Confidential Information includes or constitutes Personal Data, such information shall also be subject to applicable data protection laws and the Company’s Privacy Policy.
Users acknowledge that, in addition to their confidentiality obligations under this section, they may also have independent legal obligations in relation to the handling of Personal Data.
Accordingly, Users agree that they shall:
Process Personal Data only where they have a lawful basis to do so;
Use such data solely for legitimate purposes connected to the use of the Platform;
Ensure that any collection, use, disclosure, or storage of Personal Data is carried out in compliance with applicable data protection laws; and
Take appropriate measures to prevent unauthorised access, misuse, or disclosure of Personal Data.
Users further acknowledge that the Company operates as a platform provider and does not control, supervise, or assume responsibility for how Users process Personal Data obtained through the Platform.
The Company shall not be liable for any loss, damage, or claim arising from a User’s failure to comply with applicable data protection laws, or from any misuse of Personal Data by a User.
Nothing in this section limits or replaces the provisions set out in Section A7 (Privacy and Cookies), which governs the Company’s own collection, use, and processing of Personal Data.”
A12 Modifications:
“The Company operates a platform that is continually evolving in response to technological developments, market conditions, regulatory requirements, and the needs of its Users. As a result, it may be necessary for the Company to modify the Platform, its Services, and the terms governing their use from time to time.
This section sets out the Company’s rights in relation to such modifications and explains how those changes may affect Users.”
A12A : Modifications to the Terms:
“The Company reserves the right to amend, update, or vary these Terms at any time where it considers it reasonably necessary to do so. This may include changes made to reflect updates to the Platform or Services, changes in legal or regulatory requirements, improvements to clarity or structure, or adjustments to operational or commercial practices.
Any updated version of the Terms will be made available through the Platform or communicated by other appropriate means. Users are responsible for reviewing the Terms periodically to remain informed of any changes.
Continued access to or use of the Platform following any modification to the Terms shall constitute acceptance of those changes. Where a User does not agree to the revised Terms, they must cease using the Platform.”
A12B : Modifications to the Platform and Services:
“The Company may modify, update, suspend, or discontinue any aspect of the Platform or Services at any time. This includes, without limitation, changes to functionality, features, tools, service offerings, processes, systems, or the scope and availability of recruitment, tutoring, or development services.
The Company does not represent, warrant, or guarantee that any specific feature, functionality, or Service will remain available, nor that the Platform will operate without interruption or change. All Services are provided on a continuously evolving basis, and Users acknowledge that modifications form part of the normal operation and development of the Platform.”
A12C : Modifications to Fees and Commercial Terms:
“The Company reserves the right to introduce, amend, or vary Fees, pricing structures, subscription models, and other commercial terms at any time.
Where changes affect existing Users, the Company will take reasonable steps to communicate such changes through the Platform or by other appropriate means. Continued use of the Platform or engagement with chargeable Services following such changes shall constitute acceptance of the updated Fees or commercial terms.
Users remain responsible for reviewing applicable Fees and commercial terms prior to using any paid feature or Service.”
A12D : Modifications to Policies and Supporting Documents:
“The Company may update or modify any policies, guidelines, or supporting documents that are incorporated into these Terms, including but not limited to the Privacy Policy, Cookie Policy, and any service-specific terms.
Such documents form part of these Terms and are binding on Users. Any reference to these Terms shall be deemed to include such policies and documents, as updated from time to time.”
A12E : Communication of Modifications:
“The Company will use reasonable efforts to inform Users of material changes to the Terms, the Platform, or Services. This may be done through notices on the Platform, direct communication such as email or notifications, or other appropriate channels.
However, the Company is not obliged to provide individual notice of every change, and Users are responsible for remaining informed by reviewing the Terms and associated policies on a regular basis.”
A12F : Effect of Modifications:
“From the date that any modification takes effect, the updated Terms shall apply to all use of the Platform and Services.
By continuing to access or use the Platform following any modification, Users confirm that they have read, understood, and agreed to be bound by the updated Terms in full. Where a User does not accept the modifications, their sole remedy is to discontinue use of the Platform.”
A12G : Limitation of Liability for Modifications:
“To the fullest extent permitted by law, the Company shall not be liable for any loss, damage, or inconvenience arising as a result of:
Any modification to these Terms;
Any change to the Platform, Services, or functionality; or
The introduction, alteration, or removal of any feature, system, or commercial arrangement.
Users acknowledge that the ability of the Company to modify and develop the Platform is essential to its operation, and that such changes may occur without liability to the Company.”
A13 : Notices:
“When you use our Platform, we may need to communicate with you in ways that have legal or contractual significance.
This section explains how we will provide formal notices to you, when those notices are considered received, and what responsibilities you have in ensuring you remain informed.
While many communications you receive from us will be operational or informational, certain notices may relate to important matters such as your account status, changes to our Services, or your legal rights and obligations under these Terms.
It is important that you understand how these notices work.”
A13A : How We May Contact You:
“We may provide notice to you using any communication method we reasonably consider appropriate.
This may include contacting you through the Platform, by email, or through other contact details you have provided to us in connection with your Account.
By using the Platform, you agree that:
We may rely on the contact details linked to your Account; and
Electronic communication is a valid and effective way of providing notice to you.”
A13B : When You Are Deemed to Have Received a Notice:
“A notice will be considered received at the time it is sent or made available to you, provided it has been delivered using a method reasonably capable of bringing it to your attention.
This means that if we send you a notice through the Platform or by email, it will be treated as received at that time, even if you have not opened or read it.
You are responsible for reviewing communications sent to you. Not reading a notice does not prevent it from taking effect.”
A13C : Your Responsibility to Stay Contactable:
“You are responsible for ensuring that your contact details are accurate, up to date, and accessible at all times.
You must also regularly check your email, Platform notifications, and any other communication channels linked to your Account.
We will not be responsible if you fail to receive a notice because:
Your contact details are incorrect or outdated;
You do not monitor your communications; or
There are issues outside of our control.”
A13D : How You Must Contact Us:
“If you need to send us a formal notice, you must use the official contact methods we provide for that purpose.
We are not required to accept or act on communications sent through informal channels or methods not intended for formal notice, including personal messaging channels or unauthorised third-party platforms.”
A13E : Legal Effect of Electronic Communication:
“You agree that communications sent electronically, including messages delivered through the Platform or by email, are legally valid and enforceable.
These communications may be used as evidence in any dispute or legal proceeding.
The fact that a communication is not physically signed does not affect its validity.”
A13F : No Requirement for Confirmation:
“We are not required to confirm that we have received or that you have received a notice.
A notice will still be valid if it has been sent in accordance with this section, even if it is not acknowledged or responded to.”
A14 : Corporate Responsibility:
“We are committed to operating the Platform and our Services in a responsible, ethical, and lawful manner.
This includes maintaining high standards of integrity across our recruitment, tutoring, and development services, and promoting a safe, fair, and professional environment for all Users.
This section sets out the principles that underpin how we operate and the standards we expect all Users to uphold when using the Platform.”
A14A : Ethical Conduct and Standards:
“We expect all Users to act honestly, professionally, and in good faith when using the Platform.
You must not, and must not permit or assist any third party to engage in any conduct that is misleading, deceptive, exploitative, or otherwise inconsistent with the intended purpose of the Platform.
This includes ensuring that all information you provide whether as a Candidate, Employer, Tutor, or Student is accurate, truthful, and not presented in a way that could mislead others.
We reserve the right to take action where we believe that conduct falls below these standards.”
A14B : Equal Opportunity and Non-Discrimination:
“We are committed to supporting fair and equal access to opportunities across recruitment and education.
You must not, and must not permit or assist any third party to use the Platform to discriminate against any individual or group on the basis of protected characteristics, including but not limited to race, gender, religion, disability, age, or any other characteristic protected by applicable law.
Employers, Tutors, and Users must ensure that their use of the Platform complies with all applicable equality and anti-discrimination laws.
We may remove content or restrict access where such standards are not met.”
A14C : Safeguarding and User Welfare:
“We recognise that certain interactions on the Platform, particularly within tutoring and development services, may involve individuals who require additional protection.
Users must act in a manner that supports the safety, wellbeing, and appropriate treatment of others at all times.
Any behaviour that may place another User at risk, including harassment, exploitation, or inappropriate conduct, is strictly prohibited.
We reserve the right to investigate concerns, restrict access, and take appropriate action where safeguarding risks are identified.”
A14D : Compliance with Laws and Regulations:
“You are responsible for ensuring that your use of the Platform complies with all applicable laws and regulatory requirements.
This includes, where relevant:
Employment and recruitment laws;
Data protection and privacy laws;
Safeguarding obligations;
Tax and financial obligations; and
Any other legal or regulatory requirements applicable to your activities.
We do not provide legal or regulatory advice, and compliance remains your responsibility.”
A14E : Modern Slavery and Ethical Supply Practices:
“We are committed to preventing modern slavery, human trafficking, and exploitation in all aspects of our business and operations.
Users must not use the Platform in any way that facilitates or is connected to forced labour, exploitation, or unethical working practices.
Employers are responsible for ensuring that all roles and opportunities advertised through the Platform comply with applicable labour laws and ethical standards.
We reserve the right to remove listings or restrict Users where concerns arise.”
A14F : Platform Integrity and Responsible Use:
“The integrity of the Platform depends on responsible use by all Users.
You must not, and must not permit or assist any third party to use the Platform in a way that damages its reputation, undermines its purpose, or negatively impacts other Users.
This includes avoiding misuse of data, abuse of communication channels, manipulation of processes, or attempts to bypass the Platform’s commercial structure.
We may take action where we consider that the integrity of the Platform is at risk.”
A14G : Our Role and Limitations:
“While we are committed to maintaining high standards, you acknowledge that we operate as a platform provider and intermediary.
We do not control or supervise all User activity and cannot guarantee that all Users will comply with the standards set out in this section.
However, we may take reasonable steps to promote compliance, including monitoring, reviewing, and taking action where necessary.”
A14H : Enforcement:
“Where we reasonably believe that a User has breached the principles set out in this section, we may take action in accordance with these Terms.
This may include restricting access, removing content, suspending accounts, or taking further action where appropriate.”
A15 Governing Law:
“This section sets out the legal framework that governs these Terms and any dispute or claim arising from or in connection with your use of the Platform or Services.
As the Platform may be accessed by Users in different locations, it is important to clearly define which laws apply and how any disputes will be resolved.
These Terms, and any dispute or claim (including non-contractual disputes or claims) arising out of or in connection with them, their subject matter, or your use of the Platform or Services, shall be governed by and construed in accordance with the laws of England and Wales.”
A15A : Jurisdiction:
“You agree that the courts of England and Wales shall have exclusive jurisdiction to settle any dispute or claim arising out of or in connection with these Terms or your use of the Platform or Services.
This means that any legal proceedings must be brought in the courts of England and Wales, unless otherwise required by applicable law.”
A15B : International Use:
“If you access or use the Platform from outside England and Wales, you do so at your own risk and are responsible for ensuring that your use of the Platform complies with any applicable local laws.
Nothing in these Terms limits your obligations to comply with the laws of the jurisdiction in which you are located.
However, these Terms will continue to be governed by the laws of England and Wales, regardless of your location.”
A15C : Compliance with Applicable Laws:
“You agree that you will comply with all laws, regulations, and legal obligations applicable to your use of the Platform and Services.
Where your use of the Platform involves recruitment, employment, tutoring, or commercial activity, you remain solely responsible for ensuring that such activities comply with all relevant legal and regulatory requirements.”
A16 : Collection and Use of Data:
“The operation of the Platform relies on the collection, use, sharing, and processing of data in order to facilitate recruitment, tutoring, and professional development services.
This section explains how data is used within the Platform environment to support functionality, matching, communication, and service delivery between Users.
This section should be read alongside Section A7 (Privacy and Cookies), which governs how we collect, process, and protect Personal Data in accordance with applicable data protection laws.
By using the Platform, you acknowledge that data may be collected, used, and shared as described in this section where necessary to enable the proper functioning of the Services.”
A16A : Collection of Data:
“By using the Platform, you acknowledge that we may collect and process information that you provide directly, as well as information generated through your use of the Platform.
This may include, without limitation, information relating to your identity, contact details, qualifications, experience, preferences, communications, and activity on the Platform.
We collect such data for the purpose of operating the Platform, facilitating Services, improving functionality, and supporting recruitment, tutoring, and development processes.”
A16B : Use of Data Within the Platform:
“You acknowledge and agree that data you provide may be used by the Company to:
Facilitate connections between Users;
Support matching, recommendations, and platform functionality;
Enable recruitment, tutoring, and development processes;
Communicate with Users and provide support; and
Maintain, improve, and secure the Platform.
We may use a combination of automated systems and human processes to analyse and utilise such data.”
A16C : Sharing of Data Between Users:
“A fundamental part of the Platform involves sharing relevant information between Users.
By using the Platform, you acknowledge and agree that your data, including elements of your profile, CV, qualifications, or other relevant information, may be shared with other Users where necessary to facilitate Services.
This may include, without limitation:
Sharing Candidate information with Employers;
Sharing Student information with Tutors; and
Sharing relevant information to support matching, introductions, and engagement.
You are responsible for ensuring that any data you provide is appropriate for such use and sharing.”
“Where your data is shared with another User, that User becomes independently responsible for how they access, use, store, and process that data.
We do not control how other Users handle data once it has been shared and do not accept responsibility for any misuse, unauthorised use, or failure to comply with applicable data protection laws by other Users.
You acknowledge that sharing data through the Platform carries inherent risks and that you do so at your own discretion.”
A16E : Data Accuracy and Integrity:
“You are responsible for ensuring that any data you provide is accurate, complete, and up to date.
We do not guarantee the accuracy, completeness, or reliability of data provided by any User and are not responsible for verifying all information submitted to the Platform.
Any reliance placed on such data is at your own risk.”
A16F : Data Retention and Removal:
“We may retain data for as long as reasonably necessary to operate the Platform, provide Services, comply with legal obligations, resolve disputes, and enforce these Terms.
We reserve the right to remove, restrict, or delete data where we consider it appropriate, including where data:
Is inaccurate or misleading;
Breaches these Terms; or
Is no longer required for the operation of the Platform.”
A16G : Data Transfer and Storage:
“You acknowledge that data may be stored, processed, and transferred across systems and locations as required for the operation of the Platform.
Where data is transferred or stored outside your jurisdiction, we will take reasonable steps to ensure that such transfers are carried out in accordance with applicable data protection laws.”
A16H : No Guarantee of Data Security:
“While we implement reasonable measures to protect data, we do not guarantee that the Platform will be free from unauthorised access, loss, or security breaches.
To the fullest extent permitted by law, we shall not be liable for any loss, damage, or claim arising from:
Unauthorised access to data;
Loss or corruption of data; or
Misuse of data by Users or third parties.”
A17 : Intellectual Property:
“When you use our Platform, you may provide, access, or interact with a wide range of content, including personal information, professional materials, business data, tutoring resources, and communications.
We recognise that such content may be valuable, commercially sensitive, or proprietary in nature. This section explains how intellectual property rights are treated across the Platform, including what we own, what you own, and how content may be used in order to enable the Services.”
A17A: Ownership of the Platform:
“All intellectual property rights in and relating to the Platform and Services are owned by, or licensed to, us. This includes the systems, structure, functionality, processes, design, branding, and underlying technology that enable the Platform to operate.
Your use of the Platform does not grant you any ownership or proprietary rights in any part of the Platform or Services. You are permitted to access and use the Platform only in accordance with these Terms.”
A17B : Ownership of Your Content:
“You retain ownership of any content, materials, or information that you upload, submit, or share through the Platform.
This includes, depending on your use of the Platform, materials such as CVs, professional profiles, job descriptions, business information, course materials, tutoring resources, and any work submitted or created during tutoring or development activities.
We do not claim ownership of your content. However, by making content available through the Platform, you acknowledge that it may be used as part of the Services in accordance with these Terms.”
A17C : Use of Content by the Company:
“In order to operate the Platform and provide the Services, you grant us a limited, non-exclusive, royalty-free right to use your content to the extent necessary to facilitate the functioning of the Platform.
This includes the ability to store, process, display, and share your content within the Platform environment, including making it available to other relevant Users where required for recruitment, tutoring, or development purposes.
This right is limited to what is necessary to operate and improve the Platform and does not transfer ownership of your content to us.”
A17D : Use of Content Between Users:
“A core function of the Platform is to enable the sharing of relevant information between Users in order to facilitate introductions, engagement, and service delivery.
Where your content is made available to another User, including in connection with recruitment or tutoring activities, you acknowledge that such sharing is an inherent part of the Services.
Once content has been accessed by another User, that User becomes independently responsible for how they use it. We do not control or supervise how content is handled after it has been shared and do not accept responsibility for any misuse or unauthorised use by other Users.”
A17E : Respect for Intellectual Property and Confidential Information:
“You are expected to respect the intellectual property rights and confidential information of other Users at all times.
You must not, and must not permit or assist any third party to use, copy, distribute, or exploit content obtained through the Platform for any purpose outside the intended use of the Services. This includes any attempt to reuse, commercialise, or disclose another User’s content without appropriate authority.
You must also ensure that any use of information obtained through the Platform does not breach confidentiality obligations or applicable laws.”
A17F : Restrictions on Use of the Platform and Content:
“Your use of the Platform must not extend beyond its intended purpose. In particular, You must not, and must not permit or assist any third party to use the Platform or any content obtained through it to replicate, compete with, or undermine the Platform or its Services.
This includes any attempt to extract data for external use, reproduce systems or processes, or use information obtained through the Platform to establish competing services or bypass the Platform’s commercial model.”
A17G : Responsibility for Content:
“You are solely responsible for any content you provide through the Platform. By submitting content, you confirm that you have the right to use and share that content and that it does not infringe the rights of any third party.
We do not verify all content submitted to the Platform and do not guarantee its accuracy, legality, or reliability. Any reliance placed on such content is at your own risk.
We reserve the right to remove or restrict content where we consider it appropriate.”
A17H : Feedback and Improvements
“If you provide feedback, suggestions, or ideas relating to the Platform or Services, you agree that we may use such feedback without restriction.
This enables us to improve the Platform and adapt our Services over time.”
A17I : Infringement and Protection:
“If you believe that your intellectual property rights have been infringed, you should notify us using the appropriate contact details.
We may investigate and take appropriate action, including removing content or restricting access where necessary.”
A17J : Enforcement:
“We reserve the right to take action where we consider that intellectual property rights have been breached.
This may include restricting access to the Platform, removing content, suspending accounts, or taking further steps where appropriate.”
A18 : Limitation of Liability and Disclaimer:
“This section sets out the basis on which the Company’s liability is limited or excluded in connection with the Platform, the Services, and any use of, reliance on, or interaction through the Platform.
The Platform operates as a facilitative and intermediary environment for recruitment, tutoring, professional development, communication, matching, content sharing, payment-related functionality, administrative support, and related services. The Company may provide systems, tools, information, communications, support, recommendations, matching functionality, profile visibility, listings, notifications, and administrative features, but it does not control, supervise, guarantee, or assume responsibility for the decisions, conduct, performance, suitability, reliability, legality, accuracy, availability, or outcomes of any User, third party, opportunity, tutoring service, recruitment process, communication, payment, content, or external service.
You acknowledge and agree that use of the Platform involves inherent legal, commercial, operational, technical, financial, data-related, and user-related risks. These risks include, without limitation, reliance on User-provided information, inaccurate or incomplete content, failed or unsuitable matches, unsuccessful recruitment outcomes, unsuitable Candidates, unsuitable Employers, unsuitable Tutors, unsatisfactory tutoring or development outcomes, payment issues, communication failures, system errors, third-party service failures, data loss, unauthorised access, disputes between Users, and decisions made by you or by other Users.
To the fullest extent permitted by law, the Company shall not be liable for any loss, damage, claim, cost, expense, liability, dispute, outcome, or consequence arising out of or in connection with the Platform or Services, whether arising in contract, tort, negligence, misrepresentation, breach of statutory duty, restitution, equity, or otherwise, except where liability cannot lawfully be excluded or limited.
You are solely responsible for assessing whether the Platform, any Service, any User, any opportunity, any Candidate, any Employer, any Tutor, any Student, any tutoring service, any course, any content, any communication, any recommendation, any match, and any arrangement is suitable, lawful, accurate, reliable, and appropriate for your own purposes. You must carry out your own checks, use your own judgment, and obtain independent advice or verification where necessary. You must not rely on the Platform as guaranteeing any User, service, opportunity, information, communication, outcome, or result.
The Company does not owe any duty of care to you in relation to your use of the Platform, your reliance on any information or functionality, your interactions with other Users, or any decision, agreement, transaction, or outcome arising from use of the Platform, except to the extent that such duty cannot lawfully be excluded.
The exclusions, disclaimers, limitations, and protections set out in this Section A18 apply whether or not any loss or damage was foreseeable, whether or not the Company was aware of the possibility of such loss, and whether or not the loss arises directly or indirectly from use of the Platform or Services.
The provisions in this Section A18 are cumulative and apply in addition to, and without limiting, any other exclusion, disclaimer, limitation, indemnity, right, or protection contained elsewhere in these Terms.
Nothing in this Section A18 excludes or limits liability where such exclusion or limitation is not permitted under applicable law.”
A18A : Platform Provided “As Is”:
“The Platform and Services are provided on an “as is” and “as available” basis, with all faults and without any representation, warranty, condition, or guarantee of any kind.
To the fullest extent permitted by law, the Company expressly excludes all representations, warranties, conditions, and other terms, whether express, implied, statutory, or otherwise, including (without limitation) any implied terms relating to satisfactory quality, fitness for a particular purpose, reasonable care and skill, non-infringement, compatibility, security, accuracy, reliability, availability, or performance.
The Platform is provided for general, facilitative, and informational purposes only. It is not a decision-making system, advisory service, or guaranteed solution, and must not be relied upon as such.
Without limitation, the Company does not represent, warrant, or guarantee that:
The Platform or Services will be uninterrupted, continuously available, timely, or error-free;
The Platform will be secure or free from vulnerabilities, unauthorised access, cyber threats, or data breaches;
Any defects, errors, or issues will be identified, corrected, or resolved;
The Platform or any part of it will operate at any particular speed, standard, or level of performance;
Any functionality, feature, tool, or Service will remain available, accessible, or unchanged;
Any matching, recommendation, search result, ranking, filtering, visibility feature, or automated output will be accurate, complete, effective, suitable, or reliable;
Any Content, data, or output generated, processed, or displayed through the Platform will be accurate, complete, or reliable; or
The Platform or Services will meet your specific requirements, expectations, objectives, or intended use.
The Company shall not be responsible for any inability to access or use the Platform, or any reduced functionality, delay, disruption, degradation of performance, or system limitation, whether caused by maintenance, technical issues, system capacity, third-party services, network failures, or any other factor.
You acknowledge and agree that:
You do not rely on the Platform, its functionality, or any output as a substitute for your own judgment, assessment, or independent verification;
The Platform does not make decisions on your behalf and does not determine outcomes;
Any use of, or reliance on, the Platform or Services is entirely at your own risk; and
You are solely responsible for evaluating the suitability, accuracy, and reliability of any information, functionality, or output made available through the Platform.
Nothing in this clause creates any obligation on the Company to provide a fault-free, uninterrupted, secure, or error-free Platform or Service.”
A18B : No Responsibility for User Interactions or Outcomes:
“The Platform facilitates introductions, communications, and interactions between Users. The Company does not control, supervise, direct, endorse, verify, monitor, or assume responsibility for any User, or for any interaction, communication, arrangement, or relationship formed between Users, whether on or off the Platform.
To the fullest extent permitted by law, the Company shall not be liable for any act, omission, conduct, representation, misrepresentation, statement, decision, or failure of any User, nor for any outcome arising from or connected to interactions between Users, whether arising in contract, tort, negligence, breach of statutory duty, misrepresentation, or otherwise.
Without limitation, the Company accepts no responsibility or liability for:
The accuracy, completeness, legality, or truthfulness of any information, qualifications, experience, or Content provided by any User;
The conduct, behaviour, reliability, suitability, legality, or performance of any Candidate, Employer, Tutor, Student, or other User;
Any recruitment process, hiring decision, employment relationship, engagement, or Placement;
Any tutoring service, Course, Session, learning activity, safeguarding matter, or development outcome;
Any agreement, contract, arrangement, or transaction entered into between Users, whether facilitated through the Platform or otherwise;
Any failure by a User to comply with applicable laws or regulatory obligations, including (without limitation) employment, tax, immigration, safeguarding, or professional requirements;
Any dispute, claim, loss, damage, or disagreement arising between Users; or
Any interaction, arrangement, or relationship that continues or takes place outside the Platform following an introduction or connection made through the Platform.
The Company does not guarantee, and shall not be deemed to have guaranteed, that any User has been verified, vetted, screened, qualified, suitable, compliant, or appropriate for any purpose. Any verification, onboarding, screening, moderation, matching, recommendation, ranking, or quality control process carried out by the Company is limited in scope, may rely on incomplete or user-provided information, and does not constitute endorsement, certification, approval, or assurance of any User.
The Company does not undertake, and shall not be deemed to undertake, any obligation to monitor User activity, prevent misconduct, detect fraud, verify information, or intervene in any interaction, and shall not be liable for any failure to do so, whether or not it was aware, or could reasonably have been aware, of any issue, risk, or potential harm.
Nothing in the operation of the Platform, including any introduction, communication, recommendation, matching, ranking, facilitation, or support, shall create any agency, employment, partnership, fiduciary relationship, or duty of care on the part of the Company in respect of any User interaction or outcome.
You acknowledge and agree that:
You are solely responsible for conducting your own due diligence, checks, assessments, and verification in relation to any User, opportunity, service, or arrangement;
You enter into all interactions, communications, and arrangements with other Users entirely at your own risk;
Any decision to engage, hire, contract with, instruct, or rely on another User is made independently and at your own discretion; and
The Company is not a party to, and has no responsibility for, any relationship, agreement, or arrangement formed between Users.”
A18C : Reliance on Information:
“The Platform may make available Content, data, profiles, listings, materials, communications, recommendations, matches, rankings, search results, filters, automated outputs, and other information, whether provided by Users, generated by systems, or made available through third-party services.
All such information is provided for general, informational, and facilitative purposes only and does not constitute advice, recommendation, endorsement, verification, or guarantee of any kind.
To the fullest extent permitted by law, the Company does not represent, warrant, or guarantee the accuracy, completeness, reliability, legality, timeliness, suitability, or usefulness of any information made available on or through the Platform, whether provided by Users, generated by automated processes, or obtained from third parties.
Without limitation:
Information may be inaccurate, incomplete, misleading, out of date, or presented without full context;
Content provided by Users may not have been verified, checked, or validated by the Company;
Any matching, recommendation, ranking, search result, filter, or automated output may be based on limited, inaccurate, or user-provided data and may not reflect suitability or appropriateness;
The availability, organisation, presentation, or prominence of any information on the Platform does not constitute endorsement, verification, approval, or recommendation; and
The Company is under no obligation to monitor, verify, update, correct, or remove any information made available through the Platform.
The Company does not provide advice or decision-making services, and no information made available through the Platform shall be interpreted as forming the basis of any decision without independent assessment and verification.
You acknowledge and agree that:
You do not rely on any information, Content, or output made available through the Platform as the sole or primary basis for any decision;
You are solely responsible for verifying, validating, and assessing the accuracy, completeness, and suitability of any information before relying on it;
Any reliance on information obtained through the Platform is entirely at your own risk; and
All decisions made in connection with recruitment, hiring, engagement, tutoring, learning, or any other activity are made independently and at your own discretion.
To the fullest extent permitted by law, the Company shall not be liable for any loss, damage, cost, or claim arising out of or in connection with:
Reliance on any information, Content, or output made available through the Platform;
Any inaccuracy, omission, or error in such information;
Any failure to verify, monitor, update, correct, or remove such information; or
Any decision, action, or outcome resulting from the use of such information,
whether or not the Company was aware, or could reasonably have been aware, of any inaccuracy, omission, or issue.
Nothing in the structure, functionality, or presentation of the Platform shall create any expectation that information is verified, complete, accurate, or suitable for reliance.”
A18D : Exclusion of Liability for Losses:
“To the fullest extent permitted by applicable law, the Company shall not be liable for any loss, damage, cost, expense, or claim of any kind arising out of or in connection with your use of, or inability to use, the Platform or Services, howsoever arising and regardless of the legal basis of the claim.
Without limitation, the Company shall not be liable for:
Any loss of profit, revenue, income, or anticipated earnings;
Any loss of business, contracts, clients, or commercial opportunities;
Any loss of goodwill, reputation, or brand value;
Any loss, corruption, or unavailability of data or information;
Any wasted expenditure, costs, or time;
Any indirect, consequential, incidental, special, or punitive loss or damage; or
Any economic or financial loss, whether direct or indirect, except to the extent that such loss cannot lawfully be excluded.
This exclusion applies, without limitation, to any loss arising from or in connection with:
Your use of, or inability to access or use, the Platform;
Reliance on any Content, information, recommendation, or output made available through the Platform;
Any interaction, communication, agreement, or dispute between Users;
Any act, omission, performance, conduct, misrepresentation, or default of any User;
Any recruitment decision, hiring outcome, Placement, or employment relationship;
Any tutoring activity, Course, Session, or development outcome;
Any error, omission, interruption, delay, defect, or failure of the Platform or Services;
Any unauthorised access, security breach, data loss, or system vulnerability; or
Any third-party service, integration, infrastructure, or external dependency.
You acknowledge and agree that:
The Platform is provided on a facilitative basis only and does not constitute a decision-making, advisory, or outcome-based service;
All decisions made in connection with recruitment, tutoring, or development activities are made independently and at your own risk;
The Company does not owe you any duty of care in relation to the outcomes of such decisions; and
You assume full responsibility for any commercial, professional, or personal decisions made through or in connection with the Platform.
This exclusion applies whether a claim arises in contract, tort (including negligence), misrepresentation, breach of statutory duty, or otherwise, and regardless of whether:
The loss was foreseeable;
The Company was advised of the possibility of such loss; or
The loss results from any failure of the Platform, Services, systems, or processes.
Nothing in this section shall exclude or limit liability to the extent that such exclusion or limitation is not permitted under applicable law.”
A18E : Limitation of Liability:
“To the fullest extent permitted by applicable law, the total aggregate liability of the Company to you, whether in contract, tort (including negligence), misrepresentation, breach of statutory duty, or otherwise, shall not exceed the total amount of Fees actually received by the Company from you in the twelve (12) months immediately preceding the first event giving rise to the claim.
Where you have not paid any Fees to the Company, or where the claim does not relate to any paid Service, the Company’s liability shall be limited to the minimum amount permitted under applicable law.
The limits set out in this section:
Constitute a single, combined, and maximum aggregate liability cap;
Apply across all Services, features, and uses of the Platform;
Apply regardless of the number of claims, causes of action, or legal theories;
Apply regardless of the number of Users or parties involved; and
Shall not be increased by bringing multiple or successive claims.
Under no circumstances shall the Company’s liability exceed the limits set out in this section.
You acknowledge and agree that:
The Platform is provided on a facilitative and low-liability basis;
The Fees (if any) reflect the allocation of risk between you and the Company; and
This limitation represents a fair and reasonable allocation of risk.
Nothing in this section shall exclude or limit liability where such exclusion or limitation is not permitted under applicable law.”
A18F : Third-Party Services and External Factors:
“The Platform and Services incorporate and rely upon third-party services, systems, infrastructure, and providers, including but not limited to hosting providers, payment processors, communication platforms, software integrations, data services, and external systems (together, “Third-Party Services”).
You acknowledge and agree that:
Third-Party Services are provided by independent third parties who are not under the ownership, control, or supervision of the Company;
The Company does not select, manage, or control the ongoing performance, availability, or security of Third-Party Services on your behalf;
The Company does not endorse, guarantee, or assume responsibility for the suitability, reliability, or performance of any Third-Party Service; and
Your use of, and reliance on, any Third-Party Service is entirely at your own risk and may be subject to separate terms imposed by the relevant third party.
To the fullest extent permitted by applicable law, the Company shall not be liable for any loss, damage, cost, or claim arising out of or in connection with:
The failure, interruption, delay, inaccuracy, or unavailability of any Third-Party Service;
Any act, omission, negligence, misrepresentation, or default of any third-party provider;
Any integration failure, system incompatibility, data inconsistency, or synchronisation issue between the Platform and any Third-Party Service;
Any decision, action, or omission taken by you or any other User in reliance on any Third-Party Service or integration;
Any failure, delay, interception, or non-delivery of communications, notifications, or data transmissions;
Any unauthorised access, cyber-attack, security breach, or data incident affecting Third-Party Services; or
The suspension, restriction, modification, or termination of any Third-Party Service.
The Company shall have no obligation to:
Monitor, maintain, or ensure the ongoing availability or performance of any Third-Party Service;
Replace or substitute any Third-Party Service; or
Provide any backup, redundancy, or alternative solution in the event of failure of a Third-Party Service.
The Company does not represent or warrant that the Platform will operate without reliance on Third-Party Services or that any aspect of the Platform will be uninterrupted, error-free, or continuously available.
In addition, the Company shall not be liable for any failure or delay in the performance of the Platform or Services resulting from events or circumstances beyond its reasonable control, including but not limited to:
Telecommunications or internet service failures;
Power outages or infrastructure disruption;
Acts of government, regulatory action, or legal restrictions;
Cyber incidents, malicious attacks, or security threats;
Supplier or contractor failures; or
Any event constituting a Force Majeure Event as defined in these Terms.
Such events shall not constitute a breach of these Terms and shall not give rise to any liability on the part of the Company, whether or not such events were foreseeable.
Nothing in this section shall exclude or limit liability to the extent that such exclusion or limitation is not permitted under applicable law.”
A18G : User Responsibility:
“You acknowledge and agree that your use of the Platform and Services is undertaken entirely at your own risk.
The Platform is provided strictly as a facilitative and informational environment to enable Users to connect, communicate, and engage in recruitment, tutoring, and development activities. The Company does not provide advisory, decision-making, vetting, endorsement, or outcome-based services, and does not act on your behalf in any capacity.
You are solely and exclusively responsible for all decisions, judgments, and actions taken by you in connection with the Platform, and you assume full responsibility for all risks arising from such decisions.
Without limitation, you are responsible for:
Independently assessing the suitability, qualifications, integrity, legality, and reliability of any User, Content, opportunity, or service;
Conducting any due diligence, background checks, verification, or investigation you consider necessary;
Determining whether to enter into any arrangement, engagement, employment relationship, or agreement; and
Ensuring that any such arrangement complies with all applicable laws and is appropriate for your circumstances.
You acknowledge that any information, Content, recommendation, match, ranking, or output generated or made available through the Platform:
Is provided for general and facilitative purposes only;
Does not constitute advice, endorsement, or verification; and
Must not be relied upon as the sole or primary basis for any decision.
The Company does not:
Guarantee or verify the accuracy, completeness, or reliability of any User, Content, or information;
Supervise, monitor, or control the conduct of Users;
Assume responsibility for the actions, omissions, or compliance of any User;
Undertake any obligation to screen, vet, approve, or continuously assess Users;
Provide any assurance as to outcomes, performance, or suitability; or
Undertake any duty to warn, protect, or intervene in relation to User behaviour or interactions.
You further acknowledge and agree that:
The Company does not owe you any duty of care in relation to decisions made by you or other Users, or in relation to any outcomes arising from use of the Platform;
You bear sole and exclusive responsibility for all commercial, professional, educational, and personal decisions made through or in connection with the Platform; and
All risks associated with such decisions are entirely assumed by you.
To the fullest extent permitted by law, you assume full responsibility for, and the Company shall not be liable for, any loss, damage, cost, or liability arising out of or in connection with:
Your use of, or reliance on, the Platform or Services;
Any decision, action, or omission taken by you or any other User;
Any recommendation, match, ranking, or system-generated output;
Any agreement, arrangement, or relationship entered into through the Platform; or
Any failure to carry out appropriate due diligence or independent assessment.
Nothing in this section shall exclude or limit liability to the extent that such exclusion or limitation is not permitted under applicable law.”
A18H : No Limitation Where Prohibited:
“Nothing in this Section A18 or these Terms shall exclude or limit liability to the extent that such exclusion or limitation is not permitted under applicable law.
Without limitation, nothing in this Section shall exclude or limit liability for:
Death or personal injury resulting from negligence;
Fraud or fraudulent misrepresentation; or
Any other liability which cannot lawfully be excluded or limited.
Each provision and sub-provision of this Section A18 operates separately and independently. If any provision (or part of a provision) is found by a court or competent authority to be invalid, unlawful, or unenforceable, it shall be deemed modified to the minimum extent necessary to make it valid and enforceable.
If such modification is not possible, the relevant provision or part-provision shall be severed, and the remaining provisions shall continue in full force and effect.
The invalidity, unenforceability, or modification of any provision shall not:
Affect the validity or enforceability of any other provision;
Operate to increase or expand the Company’s liability beyond that expressly set out in these Terms; or
Reduce the effectiveness of any limitation or exclusion of liability intended to apply.
The limitations and exclusions of liability set out in this Section A18:
Are intended to allocate risk between you and the Company on a reasonable and proportionate basis;
Reflect the nature of the Platform as a facilitative service over which the Company exercises limited control;
Shall be interpreted broadly in favour of giving effect to that allocation of risk; and
Shall apply to the fullest extent permitted by applicable law.
You acknowledge and agree that:
You use the Platform at your own risk;
You do not rely on the Platform as a guaranteed, controlled, or outcome-based service; and
The Company would not make the Platform or Services available without the limitations and exclusions set out in this Section.”
Section B – Recruitment
B1 : Job Seekers (General Use of Recruitment Services):
“This section explains how Job Seekers may access and use the recruitment services available through the Platform, including how roles are presented, how opportunities are identified, and the nature of interactions with Employers.
The Platform is designed to facilitate connections between Job Seekers and Employers by providing access to job listings, application tools, and matching functionality. While we aim to support visibility and access to opportunities, we do not control the availability, suitability, or outcome of any role or hiring process.
Job Seekers remain responsible for how they use the Platform, the decisions they make in relation to applications, and any interactions they have with Employers.”
B1A : Nature of Services:
“The Platform provides Job Seekers with access to recruitment-related tools and services, including the ability to create profiles, search for roles, receive role suggestions, and submit applications to Employers.
These services are provided for the purpose of facilitating access to employment opportunities and improving visibility between Job Seekers and Employers. The Platform does not act as an employer, agent, or representative of either party in relation to any specific role or opportunity.
Use of the Platform does not create any form of employment relationship, agency relationship, or contractual arrangement between the Platform and the Job Seeker in respect of any role applied for or obtained through the Platform.
The availability of roles, visibility of applications, and any interaction with Employers is dependent on a range of factors outside the Platform’s control, including Employer requirements, selection criteria, and recruitment processes. The Platform does not guarantee that use of its services will result in interviews, offers, or employment.
Job Seekers are responsible for how they use the Platform, including:
The selection of roles they apply for;
The information they choose to submit; and
Any decisions made in connection with opportunities identified through the Platform.
The Platform may introduce, recommend, or surface opportunities using automated tools or system-generated processes. Such functionality is designed to assist with discovery only and does not constitute an endorsement, verification, or prioritisation of any role or Employer.”
B1B : Third-Party Roles and Employers:
“All roles, opportunities, and related content made available through the Platform are created, submitted, and managed by Employers or third parties acting on their behalf.
The Platform does not originate, draft, or control job listings and does not verify the accuracy, completeness, or legitimacy of any role unless expressly stated. Employers are solely responsible for the content of their listings, the requirements of the role, and the recruitment processes they operate.
Job Seekers acknowledge that Employers operate independently of the Platform. Any decisions made by an Employer in relation to applications, interviews, or offers are determined entirely by that Employer’s internal criteria, policies, and processes.
The Platform does not participate in, supervise, or influence:
The selection or rejection of candidates;
The terms of employment or engagement offered; or
The conduct of Employers during the recruitment process.
Where the Platform provides access to Employer profiles, branded pages, or external application systems, such content and systems are controlled by the relevant Employer or third party. The Platform does not assume responsibility for their operation, availability, or content.
Job Seekers are responsible for carrying out their own assessment of any Employer, role, or opportunity, including verifying the suitability, legitimacy, and terms of engagement before proceeding.”
B1C : No Obligation to Apply or Accept Roles:
“The presentation of a role, including where it is highlighted, recommended, or surfaced through search results or matching tools, does not constitute a requirement, recommendation, or encouragement to apply. All decisions to apply for roles are made independently by the Job Seeker.
Where an Employer progresses an application or makes an offer, the Job Seeker retains full discretion to accept or decline that opportunity. The Platform is not involved in, and does not influence, any such decision.
Job Seekers acknowledge that the Platform does not provide career advice, employment guidance, or recommendations as to whether a particular role is suitable for their individual circumstances, unless expressly stated as part of a separate service.
Any decision to apply for, pursue, or accept a role is made at the Job Seeker’s own discretion and responsibility.”
B1D : Job Listings, Filters, and Search Functionality:
“The Platform provides Job Seekers with access to job listings through search tools, filters, categorisation features, and other functionality designed to assist in identifying relevant opportunities.
These tools operate based on selected criteria, available data, and system processes, and are intended to support usability and navigation only. The Platform does not guarantee that search results, filtered results, or listings presented will be complete, exhaustive, or fully reflective of all available opportunities.
The order, visibility, and prominence of job listings may be influenced by a range of factors, including but not limited to:
Search criteria and filter selections;
Profile information and activity;
Relevance-based system processes or matching logic; and
Employer-selected features, including promoted or prioritised listings.
As a result, Job Seekers may not be presented with all roles that could be relevant to them, and certain listings may appear more prominently than others.
The Platform does not guarantee that any particular role will appear in search results, recommendations, or listings viewed by a Job Seeker.
Job Seekers are responsible for using the available tools appropriately, including refining search criteria and reviewing listings independently, to identify opportunities of interest.”
B1E : Salary and Role Information Disclaimer:
“Information relating to salary, compensation, benefits, responsibilities, qualifications, and role requirements is provided by Employers or third parties acting on their behalf.
The Platform does not control, verify, or guarantee the accuracy, completeness, or reliability of such information. Job listings may contain indicative details only and may be updated, amended, or withdrawn by the Employer at any time.
Salary figures presented on the Platform may be expressed as ranges, estimates, or approximations and may:
Be provided directly by the Employer;
Reflect anticipated or potential earnings rather than confirmed terms; or
Be generated or supplemented using data-driven or automated processes.
Such information is provided for general informational purposes only and must not be relied upon as a definitive or binding representation of the terms of any role.
The final terms of any engagement, including salary, benefits, responsibilities, and working conditions, are determined solely by the Employer and may differ from those initially presented at any stage of the recruitment process, including following interview or offer.
The Platform is not responsible for ensuring that job listings comply with applicable laws, regulations, or industry standards relating to salary disclosure or job advertising.
Job Seekers are responsible for independently verifying all material details directly with the Employer before proceeding with any application, interview, or acceptance of an offer.”
B1F : Platform Pages, Listings, and External Links:
“The Platform may provide access to Employer profiles, branded pages, hosted listings, and links to external websites, systems, or application processes operated by Employers or third parties.
These features are made available to facilitate access to opportunities and to support the recruitment process. Where a Job Seeker accesses or is redirected to an external website or system, that environment is controlled and operated by the relevant Employer or third party.
The Platform does not control, maintain, or verify the content, availability, functionality, or security of any external websites or systems. The inclusion of such links or access points is provided for convenience only and does not constitute an endorsement, approval, or verification of the Employer, the role, or any associated platform or process.
Job listings may, in certain cases, require a Job Seeker to complete an application outside of the Platform. The Platform does not guarantee that such external systems will be available, accessible, secure, or free from error, nor does it guarantee that applications submitted through such systems will be received, processed, or acknowledged by the relevant Employer.
The Platform seeks to maintain the accuracy, availability, and functionality of its own pages, listings, and services through ongoing updates, system improvements, and operational support. However, due to the dynamic nature of recruitment content and reliance on Employer-provided information and third-party systems, the Platform does not guarantee that content, listings, or links will be continuously up to date, complete, or available without interruption.
Listings, pages, and links may be updated, amended, or removed by Employers or third parties at any time. Such changes may not be reflected immediately on the Platform, and certain content may remain visible for a period following modification or removal.
The Platform does not undertake to update, monitor, or remove content within any specific timeframe.
The Platform is not responsible for any information, data, or materials submitted by a Job Seeker to external systems, including where such submission occurs following a redirection from the Platform.
Job Seekers are responsible for independently reviewing and assessing any external websites, application processes, or third-party systems they choose to access, including any applicable terms, privacy practices, and requirements.”
B1G : Matching and Recommendations (non-binding):
“The Platform may provide Job Seekers with suggested roles, recommendations, or other forms of matching based on profile information, preferences, activity, or system-generated processes.
Such recommendations are produced using automated tools, algorithms, or data-driven processes designed to assist with identifying potentially relevant opportunities. These features are provided to support discovery and efficiency within the recruitment process.
The Platform does not guarantee that any recommendations, matches, or suggested roles are suitable, accurate, complete, or aligned with a Job Seeker’s experience, qualifications, or expectations.
The presence of a role within recommendations, search results, or highlighted listings does not constitute:
An endorsement of the role or Employer;
A confirmation of suitability or eligibility; or
An indication that the Job Seeker will be considered, shortlisted, or selected.
Similarly, the absence of a role from recommendations or search results does not indicate that such role is unavailable or unsuitable.
Matching and recommendation outputs may be influenced by a range of factors, including:
Information provided within a Job Seeker’s profile;
Activity and interactions on the Platform;
Employer-defined criteria or preferences; and
System logic, weighting, or prioritisation processes, including promoted or featured listings.
These processes are dynamic and may change over time without notice.
The Platform does not undertake to review, validate, or manually assess the suitability of any recommendations unless expressly stated as part of a separate service.
Job Seekers are responsible for independently assessing all roles and opportunities and for determining whether to apply, pursue, or accept any role presented through the Platform.”
B2 :Job Applications and Recruitment Process:
“This section sets out how Job Seekers may apply for roles through the Platform and how the recruitment process is facilitated between Job Seekers and Employers.
The Platform provides functionality to support the submission of applications, the communication of application status, and the coordination of recruitment activities. These services are designed to enable interaction between Job Seekers and Employers and to improve efficiency within the recruitment process.
The Platform does not control or manage the recruitment processes operated by Employers. Each Employer determines its own application requirements, selection criteria, interview processes, and hiring decisions. As a result, the manner in which applications are reviewed, progressed, or rejected may vary between Employers.
Where applications are submitted through the Platform, they may be processed, filtered, or routed using system-based or automated processes, including where such processes are defined by the Employer. The Platform does not guarantee that any application will be reviewed, acknowledged, or progressed by an Employer.
Job Seekers acknowledge that the recruitment process is dynamic and may involve multiple stages, changes, or delays outside the control of the Platform. Responsibility for decisions, communications, and outcomes within that process rests with the relevant Employer and the Job Seeker.”
B2A : Submission of Applications:
“The Platform may enable Job Seekers to submit applications for roles directly through the Platform or, in certain cases, via redirection to external systems operated by Employers or third parties.
Where an application is submitted through the Platform, the Job Seeker is responsible for ensuring that all information, documents, and materials provided are complete, accurate, and submitted in the format required for the relevant role.
Submission of an application through the Platform does not guarantee that the application will be received, reviewed, acknowledged, or progressed by the Employer.
The Platform does not guarantee uninterrupted or error-free transmission of applications and shall not be responsible for any failure, delay, or interruption in the submission, routing, or delivery of application data, including where such issues arise from system limitations, Employer systems, or third-party integrations.
Applications submitted through the Platform may be processed, filtered, or routed using system-based or automated processes, including where such processes are configured by the Employer. The Platform does not undertake to review or verify the content of any application prior to submission.
A Job Seeker is responsible for confirming that an application has been successfully submitted where confirmation functionality is provided. In the absence of such confirmation, the Platform does not guarantee that the application has been received by the Employer.
The Platform may apply technical or operational limits to the submission of applications, including restrictions based on system capacity, application volume, or role-specific requirements.
Where an application is submitted via an external website or system following redirection from the Platform, the Platform is not responsible for the submission, storage, processing, or receipt of that application.
Job Seekers are responsible for retaining copies of any materials submitted and for maintaining their own records of applications made through or in connection with the Platform.”
B2B : Employer Control and Decision-Making:
“All decisions relating to the review, assessment, shortlisting, interviewing, and selection of Job Seekers are made solely by the relevant Employer.
Each Employer determines its own recruitment processes, including application requirements, selection criteria, assessment methods, interview procedures, and hiring decisions. These processes may vary between Employers and may be applied at the Employer’s discretion.
The Platform does not control, influence, or participate in any decision made by an Employer in relation to a Job Seeker’s application, including decisions to progress, reject, or withdraw a role or offer.
The Platform does not undertake to monitor, enforce, or standardise the recruitment practices of Employers and does not guarantee that Employers will follow any process, timeline, or communication standard.
Any communication, feedback, or decision provided by an Employer, whether through the Platform or otherwise, is the responsibility of that Employer. The Platform does not guarantee that feedback will be provided or that communication will be timely, complete, or consistent.
Job Seekers acknowledge that Employers may, at their discretion:
Reject applications at any stage of the process;
Progress or prioritise certain candidates over others;
Amend role requirements or selection criteria; or
Withdraw or suspend a role without notice.
The Platform is not responsible for any decision made by an Employer, including where such decision is based on incomplete information, internal policies, or factors not disclosed to the Job Seeker.
Job Seekers are responsible for engaging directly with Employers in relation to any application, including seeking clarification, feedback, or updates where available.”
B2C : No Guarantee of Interviews or Offers:
“The Platform does not guarantee that a Job Seeker will receive any response, interview, offer, or form of engagement from an Employer as a result of using the Platform or submitting an application.
The submission of an application, the presence of a role on the Platform, or the inclusion of a Job Seeker within search results, recommendations, or matching features does not indicate that an Employer will review, shortlist, or progress that application.
Outcomes within the recruitment process are dependent on a range of factors determined by the Employer, including role requirements, competition from other applicants, internal selection criteria, and business needs. These factors may change at any stage of the recruitment process.
The Platform does not guarantee that any role will remain available for a particular period of time or that a recruitment process will proceed to completion.
Job Seekers acknowledge that the use of the Platform does not create any expectation of employment or engagement and that all outcomes are subject to the independent decisions of Employers.”
B2D : Application Limits and Restrictions:
“The Platform may apply limits, controls, or restrictions to the submission of applications in order to maintain system performance, ensure fair usage, and support the effective operation of recruitment services.
Such limits may apply to the number, frequency, or type of applications that a Job Seeker may submit within a specified period. Limits may be applied on a per-role, per-Employer, or overall Platform basis and may vary depending on system conditions, account status, or the nature of the role.
The Platform reserves the right to introduce, modify, or remove application limits at any time, including where necessary to manage demand, prevent misuse, or improve service functionality.
Applications submitted through the Platform must be genuine and relevant to the role applied for. The Platform may restrict, suspend, or prevent applications where it reasonably determines that a Job Seeker is:
Submitting a high volume of applications without reasonable relevance to the roles;
Using automated tools, scripts, or non-manual methods to submit applications;
Repeatedly applying to the same role or Employer without justification; or
Otherwise using the application functionality in a manner that may disrupt the Platform or negatively affect other Users.
The Platform may also apply restrictions based on technical or operational factors, including system capacity, application volume, or performance considerations. In such cases, the ability to submit applications may be temporarily limited or unavailable.
Where application limits or restrictions are applied, the Platform does not guarantee that a Job Seeker will be able to always submit applications or without interruption.
The Platform may differentiate access to application functionality based on account type, subscription status, or feature availability. Certain features, including increased application limits or prioritised application access, may be made available as part of paid or enhanced services.
The Platform does not guarantee that applications submitted outside of any applicable limits or restrictions will be accepted, processed, or delivered to Employers.
Job Seekers are responsible for ensuring that their use of the application functionality remains reasonable, relevant, and in line with the intended purpose of the Platform.”
B2E : Candidate Responsibility (accuracy, conduct, compliance):
“Job Seekers are solely responsible for the accuracy, completeness, and reliability of all information, documents, and materials submitted through the Platform, including CVs, application responses, qualifications, and any supporting content.
All information provided must be truthful, up to date, and not misleading. Job Seekers must not submit any information that is false, inaccurate, exaggerated, or intended to misrepresent their experience, qualifications, or eligibility for a role.
The Platform does not verify the accuracy of information submitted by Job Seekers and does not undertake to review or validate such information prior to or following submission.
Job Seekers are responsible for ensuring that they meet any legal or regulatory requirements associated with a role, including, where applicable:
The right to work in the relevant jurisdiction;
Professional qualifications, licences, or certifications; and
Compliance with any industry-specific or legal obligations.
Job Seekers must conduct themselves in a professional and lawful manner when interacting with Employers, including during applications, communications, interviews, and any subsequent engagement process.
The Platform does not control or supervise interactions between Job Seekers and Employers and is not responsible for the conduct, actions, or behaviour of Job Seekers at any stage of the recruitment process.
The Platform may take action where it reasonably determines that a Job Seeker has:
- Submitted false or misleading information;
- Engaged in abusive, inappropriate, or unlawful conduct; or
- Otherwise used the Platform in a manner inconsistent with its intended purpose.
Such action may include restricting access to application functionality or suspending use of recruitment services.
Job Seekers are responsible for ensuring that any information or materials they submit do not infringe the rights of any third party, including intellectual property, confidentiality, or data protection rights.”
B2F : Health, Safety, and Legal Compliance (role-dependent):
“Job Seekers acknowledge that roles advertised on the Platform may be subject to legal, regulatory, health, and safety, or industry-specific requirements, which vary depending on the nature of the role and the jurisdiction in which it is performed.
Employers are solely responsible for ensuring that any role advertised and any associated working conditions comply with applicable laws, regulations, and health and safety requirements. This includes, where applicable, compliance with employment law, workplace safety standards, and any relevant regulatory or licensing obligations.
The Platform does not assess, verify, or guarantee that any role, Employer, or working environment complies with applicable legal, regulatory, or health and safety requirements.
Job Seekers are responsible for independently assessing the suitability and legality of any role they apply for or accept, including:
The safety of the working environment;
The legitimacy of the Employer and role;
Compliance with applicable employment laws and regulations; and
Any personal or professional requirements relevant to the role.
The Platform does not provide advice or guidance in relation to health and safety, legal compliance, or the suitability of any role for a particular Job Seeker.
Where a role involves specific risks, regulated activities, or legal requirements, it is the responsibility of the Employer to communicate such requirements and the responsibility of the Job Seeker to ensure that they understand and meet those requirements before proceeding.
The Platform is not responsible for any injury, loss, damage, or legal issue arising from a Job Seeker’s application to, acceptance of, or participation in any role obtained through the Platform.
Job Seekers are responsible for ensuring that their participation in any recruitment process or role complies with applicable laws and regulations, including any requirements relating to eligibility, licensing, or conduct.”
B2G : Automated Processing and Screening:
“The Platform may use automated tools, system-based processes, or data-driven functionality to assist in the processing, filtering, ranking, or routing of applications submitted by Job Seekers.
Such processes may be applied at various stages of the recruitment process and may include the use of criteria defined by Employers, system-generated matching logic, or other automated methods designed to support efficiency and relevance.
Automated processing may affect how applications are presented to Employers, including whether an application is prioritised, filtered, or not progressed within a particular workflow.
The Platform does not guarantee that any automated process will result in the identification of the most suitable candidates or opportunities, nor that applications will be assessed, ranked, or presented in any particular manner.
The Platform does not undertake to manually review or assess applications processed through automated systems unless expressly stated as part of a separate service.
Where automated processes are used, they are intended to assist with the organisation and handling of applications and do not constitute a decision by the Platform to accept, reject, shortlist, or select any Job Seeker.
Any decision to progress or reject an application remains the responsibility of the relevant Employer, even where automated tools are used as part of that process.
Automated processes, criteria, and system logic may be updated, modified, or refined from time to time without notice to improve functionality, performance, or outcomes.
The Platform does not guarantee that automated processing will be free from error, omission, or unintended outcomes.
Job Seekers acknowledge that automated processing forms part of the Platform’s operation and agree that such processing may influence how applications are handled, presented, or prioritised.”
B2H : Notifications and Application Updates:
“The Platform may provide notifications, alerts, or status updates to Job Seekers in relation to applications, including confirmation of submission, changes in application status, or communications from Employers.
Such notifications are provided to assist with visibility and tracking of applications and may be delivered through the Platform, email, or other communication channels associated with a Job Seeker’s account.
The Platform does not guarantee that notifications or updates will be delivered, received, or presented in real time, or that they will be complete, accurate, or up to date always.
Application status updates may be dependent on actions taken by Employers or third-party systems and may not reflect the current or final status of an application.
The Platform does not guarantee that Employers will provide updates, feedback, or responses in relation to applications, whether through the Platform or otherwise.
Job Seekers are responsible for monitoring their application activity and communications and for checking relevant sections of the Platform or associated communication channels for updates.
The Platform is not responsible for any failure, delay, or interruption in the delivery of notifications or updates, including where such issues arise from system limitations, technical factors, third-party services, or incorrect contact information provided by the Job Seeker.
Notifications and updates provided through the Platform are for informational purposes only and must not be relied upon as a definitive or complete record of an application’s status or progress.”
B2I : Withdrawal of Applications:
“Job Seekers may, where functionality is made available, request to withdraw an application submitted through the Platform by using the relevant features within their account.
Any withdrawal request submitted through the Platform will be processed in accordance with system functionality. The Platform does not guarantee that such requests will be actioned immediately, successfully transmitted, or acted upon by the relevant Employer.
Once an application has been submitted, transmitted, or made accessible to an Employer, the Platform does not guarantee that a withdrawal request will prevent the Employer from accessing, reviewing, processing, or retaining the application or any associated data.
The Platform does not control, and is not responsible for, how Employers store, use, or process application data once it has been made available to them, including where such data is stored within external systems, databases, or applicant tracking systems.
Where an application is submitted via an external website or system following redirection from the Platform, the Platform is not responsible for enabling, processing, or confirming any withdrawal of that application, and Job Seekers must manage any such request directly with the relevant Employer or third party.
The Platform does not undertake to enforce, monitor, or ensure that any withdrawal request is honoured by an Employer.
Employers may, at their sole discretion, withdraw, suspend, or close a role, recruitment process, or offer at any stage, including after applications have been submitted, reviewed, or progressed.
The Platform does not guarantee that any role will remain available, that a recruitment process will continue, or that an offer will remain open for acceptance for any period.
Job Seekers acknowledge that the withdrawal of an application may not remove or affect any prior processing, evaluation, or decision-making undertaken by an Employer.
The Platform is not responsible for any loss, impact, or consequence arising from:
The withdrawal or attempted withdrawal of an application;
Any delay, failure, or limitation in processing a withdrawal request; or
Any action taken by an Employer before or after a withdrawal request is made.
Job Seekers are responsible for managing their applications and for communicating directly with Employers where necessary in relation to any withdrawal or change in circumstances.”
B3 : Candidate Profiles and CV Management:
“This section sets out how Job Seekers may create, manage, and use profiles and CVs within the Platform for recruitment purposes, including how such information is stored, displayed, and made available to Employers.
The Platform provides functionality that enables Job Seekers to build profiles, upload CVs, and present professional information to support applications and visibility within the recruitment process. These features are designed to facilitate connections between Job Seekers and Employers and to support the identification of relevant opportunities.
The content of a Job Seeker’s profile, including CVs and any associated information, is provided by the Job Seeker and may be used within the Platform’s recruitment functionality, including search, matching, recommendations, and application processes.
The Platform does not guarantee that the creation or availability of a profile will result in visibility to Employers, increased engagement, or any form of recruitment outcome.
Profile visibility, accessibility, and interaction may be influenced by a range of factors, including Employer activity, search criteria, system processes, and any settings or preferences applied by the Job Seeker.
The Platform does not undertake to review, verify, or validate the content of profiles or CVs and does not guarantee that such content will be accurate, complete, or suitable for any particular role or purpose.
Job Seekers acknowledge that profiles and CVs may be accessed, viewed, or processed by Employers in connection with recruitment activities and that such access may occur through Platform functionality or associated systems.
The Platform does not control how Employers use, store, or process profile information once it has been accessed or made available to them.
Job Seekers are responsible for managing their profiles, including the information they choose to include, update, or make available through the Platform.”
B3A : Profile Creation for Recruitment Use:
“The Platform may enable Job Seekers to create and maintain a profile for the purpose of participating in recruitment-related activities, including applying for roles, being identified by Employers, and engaging with the Platform’s recruitment functionality.
A profile may include personal, professional, and application-related information, including CVs, employment history, qualifications, skills, and other supporting details provided by the Job Seeker.
Profiles are intended solely for legitimate recruitment purposes. Job Seekers must not create or use profiles for any purpose unrelated to seeking employment or engaging with Employers in a professional capacity, including for advertising, solicitation, or any form of commercial activity not expressly permitted by the Platform.
Each profile must represent a single individual and must be created and maintained by that individual. Job Seekers must not create profiles on behalf of others, share access to their profile, permit use of their profile by any third party, or create multiple profiles for the same individual for the purpose of circumventing Platform functionality, restrictions, or controls.
The Platform does not verify the identity of Job Seekers or the authenticity of profiles unless expressly stated as part of a separate service. The Platform does not guarantee that profiles represent genuine, accurate, or verified individuals.
The Platform may apply technical or operational controls to profile creation and use, including restrictions on the number of profiles that may be created, maintained, or accessed by a single user or account.
The creation of a profile does not guarantee visibility to Employers, inclusion in search results, receipt of applications, or engagement with any recruitment opportunity. Profile visibility and interaction may be influenced by system processes, Employer activity, search criteria, and Platform functionality.
Profiles may be used within the Platform’s recruitment functionality, including search, matching, recommendations, and application processes, in accordance with how the Platform operates from time to time.
The Platform does not undertake to review, approve, or monitor profiles prior to or following creation and does not guarantee that profiles will comply with any specific standard, expectation, or requirement of Employers.
Job Seekers are responsible for maintaining the security, integrity, and proper use of their profile, including safeguarding access credentials and ensuring that their profile is not accessed or used by unauthorised parties.”
B3B : Profile Content and Accuracy:
“Job Seekers are solely responsible for the content of their profile, including all information, materials, and documents made available through the Platform.
All profile content must be accurate, complete, up to date, and not misleading. Job Seekers must ensure that any information relating to their experience, qualifications, skills, or employment history is presented truthfully and does not create a false or misleading impression.
Job Seekers must promptly update their profile to reflect any material changes to their circumstances, including employment status, qualifications, or availability, where such changes may affect their suitability for roles or interactions with Employers.
Profiles must not contain any content that:
Is false, misleading, or deceptive;
Is unlawful, defamatory, abusive, or otherwise inappropriate;
Infringes the intellectual property, confidentiality, or other rights of any third party; or
Includes personal data relating to any third party without appropriate authority or consent.
The Platform does not verify, review, or validate the content of profiles and does not guarantee the accuracy, completeness, or reliability of any information provided by Job Seekers.
The Platform may, but is not obliged to, monitor or review profile content and may remove, restrict, or amend any content where it reasonably considers that such content breaches these Terms or may adversely affect the operation, integrity, or reputation of the Platform.
The Platform does not guarantee that profile content will meet the expectations, requirements, or standards of any Employer.
Job Seekers acknowledge that profile content may be accessed, viewed, and relied upon by Employers in connection with recruitment activities. Any consequences arising from inaccurate, incomplete, or misleading information are the responsibility of the Job Seeker.”
B3C : CV Uploads and Multiple CV Management:
“The Platform may enable Job Seekers to upload, store, and manage one or more CVs or supporting documents for use in connection with recruitment activities.
Job Seekers are solely responsible for the accuracy, completeness, and suitability of any documents uploaded to the Platform. The Platform does not verify, review, or validate the content of any uploaded documents.
Where functionality permits the storage of multiple CVs or supporting documents, it is the responsibility of the Job Seeker to select the appropriate version for each application or use within the Platform.
The Platform does not guarantee that the correct, most recent, or intended version of a document will be selected, transmitted, delivered, or made available to an Employer, including where multiple versions exist or where automated, system-based, or Employer-defined processes are applied.
Job Seekers acknowledge that different versions of documents may be accessed, processed, stored, or retained by Employers depending on the timing of submission, system functionality, or Employer systems and processes.
The Platform is not responsible for any consequences arising from:
The selection, submission, or use of an incorrect, outdated, or unintended version of a document;
Any failure, delay, or interruption in the transmission or delivery of documents; or
Any difference between the document uploaded by a Job Seeker and the version ultimately accessed, viewed, processed, or relied upon by an Employer.
Documents uploaded to the Platform must be in a format supported by the Platform and must not contain any viruses, malicious code, or content that may disrupt the operation, integrity, or security of the Platform.
The Platform may process, convert, extract, analyse, or reformat information contained within uploaded documents to support Platform functionality, including search, matching, recommendations, and application handling. The Platform does not guarantee that such processing will be accurate, complete, or free from error.
The Platform does not guarantee that uploaded documents will retain their original formatting, layout, structure, or content when viewed, transmitted, or processed through the Platform or by Employer systems.
The Platform is not responsible for how documents are processed, displayed, stored, or used within Employer systems or third-party platforms.
The Platform may apply limits or restrictions to document uploads, including file size, format, storage capacity, or number of documents permitted per account, and may modify such limits from time to time.
The Platform does not guarantee the continuous availability, storage, retention, or retrieval of uploaded documents and does not undertake to retain documents for any specific period.
Job Seekers are responsible for retaining their own copies of all documents uploaded to the Platform.”
B3D : Profile Visibility and Employer Access:
“The Platform may make Job Seeker profiles and associated information available to Employers for the purposes of recruitment, including through search functionality, matching processes, recommendations, application activity, or other Platform features.
Profile visibility is determined by a combination of factors, which may include Job Seeker settings, profile content, Employer search criteria, system processes, and Platform functionality. The Platform does not guarantee that a profile will be visible to any Employer, group of Employers, or at any specific time.
The Platform does not guarantee that a profile will be displayed in search results, matching outputs, recommendations, or any other form of visibility, nor that it will be prioritised, ranked, or presented in any particular manner.
Profiles may be accessed, viewed, or processed by Employers in a variety of ways, including through direct applications, database searches, automated matching systems, or other recruitment tools made available through or in connection with the Platform.
Where a profile is made visible or accessible to an Employer, the Platform does not control, and is not responsible for, how that Employer accesses, views, stores, processes, shares, or uses the profile or any associated information.
The Platform does not guarantee that Employers accessing profiles will be verified, suitable, or legitimate, nor that access to profiles will be limited to any specific category, industry, or type of Employer unless expressly stated as part of a separate service.
Profile visibility and Employer access may be influenced by system logic, automated processes, or prioritisation mechanisms, including where such mechanisms incorporate relevance criteria, behavioural data, or promoted or enhanced features.
The Platform does not guarantee that any visibility settings, preferences, or restrictions applied by a Job Seeker will operate without limitation or error, particularly where profiles are accessed through automated processes, Employer systems, or third-party integrations.
The Platform may update, modify, or apply changes to how profiles are displayed, accessed, or made available to Employers from time to time to support functionality, performance, or commercial features.
The Platform does not guarantee that a profile will be accessed, viewed, or acted upon by any Employer.
Job Seekers acknowledge that by creating and maintaining a profile on the Platform, their information may be made available to Employers as part of the recruitment process and that such access is a core function of the Platform.”
B3E : Candidate Contact Information:
“The Platform may enable Job Seekers to include contact information within their profile or application, including email addresses, telephone numbers, or other communication details, for the purpose of facilitating recruitment-related communication with Employers.
Contact information may be made available to Employers where a Job Seeker applies for a role, makes their profile visible, or otherwise engages with recruitment functionality on the Platform.
The Platform does not guarantee that contact information will only be accessed by specific Employers or for a specific role, unless expressly stated as part of a separate service or controlled feature.
Where contact information is made available to an Employer, the Platform does not control, and is not responsible for, how that Employer uses, stores, shares, or processes such information.
The Platform does not guarantee that contact will be limited to the Platform and does not prevent Employers from contacting Job Seekers directly using the contact information provided, including outside of the Platform.
The Platform does not monitor, control, or verify communications between Job Seekers and Employers once contact has been established, whether such communication takes place through the Platform or externally.
The Platform does not guarantee that contact made by Employers will be relevant, appropriate, or in line with a Job Seeker’s expectations, and is not responsible for any unsolicited, excessive, or inappropriate contact initiated by Employers.
Job Seekers are responsible for determining what contact information they choose to provide and acknowledge that making such information available may result in direct contact from Employers.
The Platform may provide settings or controls relating to profile visibility or contact preferences; however, the Platform does not guarantee that such settings will prevent all forms of access to or use of contact information, particularly where such information has already been accessed or processed by an Employer.
The Platform is not responsible for any loss, inconvenience, or impact arising from the use, misuse, or unauthorised use of contact information by Employers or third parties once such information has been made available through the Platform.”
B3F : Profile Updates and Modifications:
“The Platform may enable Job Seekers to update, modify, or replace information contained within their profile from time to time.
Job Seekers are responsible for ensuring that any updates or modifications made to their profile are accurate, complete, and reflect their current circumstances.
Updates to profile information may not take effect immediately and may be subject to system processing times, caching, or technical limitations. The Platform does not guarantee that changes will be reflected in real time across all areas of the Platform or in any associated systems.
Where profile information has been accessed, viewed, or processed by an Employer prior to an update or modification, the Platform does not guarantee that such Employer will receive, access, or rely on the updated version of the profile.
The Platform does not guarantee that updates will override, replace, or remove previously submitted or accessed information within Employer systems, databases, or third-party platforms.
The Platform may process, store, or display different versions of profile information for operational, technical, or functional purposes, including where required for system performance, audit, or application handling.
The Platform does not guarantee that the most recent version of a profile will be the version presented, transmitted, or relied upon in all circumstances.
The Platform may apply technical or operational limits to the frequency or extent of profile updates, including where necessary to maintain system performance or integrity.
The Platform is not responsible for any loss, consequence, or impact arising from delays, inconsistencies, or differences between updated profile information and information previously accessed or relied upon by Employers.
Job Seekers are responsible for ensuring that any material changes are communicated appropriately within the recruitment process, including where necessary through direct communication with Employers.”
B3G : Feedback, Ratings, or Assessments:
“The Platform may enable Employers or other Users to provide feedback, ratings, reviews, or assessments in relation to Job Seekers as part of the recruitment process or associated Platform functionality.
Any such feedback, ratings, or assessments are provided by the relevant User and reflect their individual opinions, experiences, or evaluations. The Platform does not verify, endorse, or guarantee the accuracy, completeness, or fairness of any feedback or assessment.
The Platform does not guarantee that feedback will be provided in relation to any application or interaction, nor that any feedback provided will be positive, constructive, or aligned with a Job Seeker’s expectations.
The Platform does not undertake to review, moderate, or validate feedback prior to publication and does not guarantee that feedback will be free from error, bias, omission, or subjectivity.
The Platform reserves the right, but is not obliged, to monitor, review, remove, restrict, or modify any feedback, rating, or assessment where it reasonably considers that such content:
Breaches these Terms;
Is unlawful, defamatory, abusive, or inappropriate; or
May adversely affect the integrity, operation, or reputation of the Platform.
The Platform does not guarantee that any request to remove, amend, or challenge feedback will be accepted or actioned.
Feedback, ratings, and assessments may be used within Platform functionality, including in connection with search results, recommendations, or profile visibility, and may influence how Job Seekers are presented within the Platform.
The Platform does not guarantee that feedback will be visible, displayed, or applied in any way, or that it will have any specific impact on a Job Seeker’s profile or opportunities.
The Platform is not responsible for any loss, impact, or consequence arising from feedback, ratings, or assessments, including where such feedback is relied upon by Employers or other Users.
Job Seekers acknowledge that participation in the Platform may result in feedback being provided and displayed as part of the recruitment process.”
B3H : Deactivation of Recruitment Profile:
“The Platform may enable Job Seekers to deactivate or remove their profile from active use within the recruitment functionality.
Deactivation of a profile will prevent the profile from being actively visible or accessible within standard Platform features; however, the Platform does not guarantee that all profile data will be immediately removed from all systems, records, or processes.
The Platform may retain profile information following deactivation for operational, technical, legal, or compliance purposes, including for record-keeping, system integrity, dispute resolution, or audit requirements.
Deactivation of a profile does not affect, withdraw, or cancel any applications previously submitted through the Platform. All applications submitted prior to deactivation may continue to be processed, reviewed, or acted upon by Employers.
Where a profile or associated information has been accessed, viewed, or processed by an Employer prior to deactivation, the Platform does not control, and is not responsible for, the continued storage, use, processing, or reliance on such information by that Employer.
The Platform does not guarantee that deactivation will prevent Employers who have previously accessed a profile or received an application from contacting a Job Seeker or using information already obtained.
The Platform does not undertake to retrieve, delete, or restrict profile or application data held within Employer systems, third-party platforms, or external databases.
Deactivation of a profile does not suspend, terminate, or otherwise affect any ongoing recruitment process, communication, or interaction between a Job Seeker and an Employer.
The Platform may apply delays or technical processes to the deactivation of profiles and does not guarantee that deactivation will take effect immediately across all areas of the Platform or associated systems.
The Platform may retain limited profile data where necessary to prevent misuse, enforce these Terms, or maintain system security and integrity.
The Platform is not responsible for any loss, impact, or consequence arising from the deactivation of a profile, including any continued processing of applications or use of information by Employers or third parties.
Job Seekers are responsible for managing their applications and communications with Employers independently of profile deactivation.”
B3I : Data Usage:
“This section explains how profile information, CVs, and associated data provided by Job Seekers may be used within the Platform’s recruitment functionality.
Such data may be used to facilitate applications, enable visibility to Employers, and support system processes including search, matching, recommendations, and other recruitment-related features.
Further details regarding the sharing, processing, and retention of such data are set out in the sub-sections below.”
B3IA : Sharing of Candidate Information with Employers:
“Profile information, including CVs, contact details, and any associated application data, may be made available to Employers where a Job Seeker applies for a role, enables profile visibility, or otherwise engages with recruitment functionality on the Platform.
The sharing of such information with Employers is a core function of the Platform and is necessary for the operation of recruitment services.
Information may be made available to Employers through a variety of methods, including direct applications, profile access, search functionality, matching processes, recommendations, or other system-based features.
The Platform does not guarantee that information will be shared with any Employer, nor that it will be restricted to a specific Employer, role, or opportunity unless expressly stated as part of a separate service or controlled feature.
Once profile information or application data has been accessed, viewed, or transmitted to an Employer, the Platform does not control, and is not responsible for, how that Employer stores, processes, uses, shares, or retains such information.
The Platform does not guarantee that Employers will comply with applicable data protection laws, internal policies, or industry standards in their handling of candidate information.
The Platform does not undertake to retrieve, delete, restrict, or otherwise manage information held within Employer systems, third-party platforms, or external databases once such information has been made available.
Job Seekers acknowledge that making their profile available or applying may result in their information being accessed by multiple Employers and may lead to direct or indirect contact outside of the Platform.
The Platform does not guarantee that access to profile information will be limited, monitored, or controlled once it has been made available to an Employer.
The Platform is not responsible for any loss, misuse, unauthorised access, or consequence arising from the use of profile information by Employers or third parties following such access.”
B3IB : Use of Profile Data for Matching and Recommendations:
“Profile information and associated data may be processed, analysed, and used by the Platform to support its recruitment functionality, including search results, matching, recommendations, ranking, prioritisation, and other data-driven or automated processes.
Such processing may involve the use of algorithms, system logic, behavioural data, and other automated methods designed to improve the relevance, efficiency, and operation of the Platform.
Profile data may influence how Job Seekers are identified, categorised, prioritised, or presented within the Platform, including their visibility to Employers and inclusion within search results or recommendations.
The Platform does not guarantee that any processing, matching, or recommendation will be accurate, complete, unbiased, or free from error, nor that it will result in relevant or suitable opportunities being identified.
The Platform does not undertake to manually review, assess, or validate outputs generated through such processes unless expressly stated as part of a separate service.
Automated or system-based processing does not constitute a decision by the Platform to accept, reject, shortlist, or select any Job Seeker for a role.
Any decision to progress, reject, or engage a Job Seeker remains solely with the relevant Employer, even where automated processes form part of the recruitment workflow.
The Platform may update, modify, refine, or replace its processing methods, algorithms, or system logic from time to time without notice to support functionality, performance, or commercial features.
The Platform does not guarantee that processing outcomes will remain consistent over time or that similar inputs will produce identical results.
Job Seekers acknowledge that their data may be used in automated processes and that such use may affect how their profile is presented, ranked, or made visible within the Platform.”
B3IC : Storage and Retention within Recruitment Context:
“The Platform may store, retain, and process profile information, application data, and associated materials for as long as reasonably necessary to support the operation of recruitment services, Platform functionality, and associated operational, legal, or compliance requirements.
Data may be stored across multiple systems and environments, including active systems, backups, logs, and technical infrastructure, and may not be immediately updated, removed, or deleted following changes to a profile, document, or account status.
The Platform does not guarantee that data will be retained for any specific period, nor that it will be continuously available, accessible, or recoverable.
The Platform may retain certain information where reasonably necessary to:
Comply with legal or regulatory obligations;
Resolve disputes or enforce these Terms;
Maintain system integrity, security, or performance;
Prevent misuse, fraud, or abuse of the Platform; or
Support internal analysis, development, or improvement of Platform functionality.
The Platform may remove, archive, or anonymise data at its discretion, including where such data is no longer required for operational purposes.
The Platform does not guarantee that deletion, deactivation, or modification of profile information will result in the immediate or complete removal of such data from all systems or environments.
The Platform is not responsible for the storage, retention, deletion, or processing of any data within Employer systems, third-party platforms, or external databases once such data has been shared or made available.
The Platform does not undertake to restore, recover, or provide access to data that has been deleted, archived, or is otherwise no longer available within its systems.”
B4 : Employers:
“This section sets out the terms governing the access to and use of the Platform by Employers in connection with recruitment activities, including the posting of roles, access to candidate information, and interaction with Job Seekers.
The Platform provides Employers with tools and functionality to advertise roles, search for and engage with Job Seekers, and manage recruitment processes. These services are designed to facilitate connections between Employers and Job Seekers and to support the efficient operation of recruitment activities.
Employers operate independently of the Platform and are solely responsible for their recruitment practices, including the content of job listings, the selection and treatment of candidates, and compliance with applicable laws and regulations.
The Platform does not control, supervise, or manage the recruitment activities of Employers and does not participate in hiring decisions, employment arrangements, or contractual relationships formed between Employers and Job Seekers.
Use of the Platform by Employers is subject to compliance with these Terms and all applicable laws and regulations. Employers are responsible for ensuring that their use of the Platform is lawful, appropriate, and consistent with the intended purpose of recruitment.”
B4A : Employer Responsibilities:
“Employers are solely responsible for their use of the Platform and for all recruitment-related activities carried out through or in connection with it.
Employers must ensure that all roles advertised, information provided, and actions taken in connection with recruitment are accurate, lawful, and compliant with all applicable laws and regulations, including employment law, anti-discrimination legislation, data protection requirements, and any applicable industry-specific obligations.
Employers are responsible for ensuring that job listings, role descriptions, requirements, and any related communications are clear, accurate, and not misleading, and that they reflect genuine and current opportunities.
Employers must ensure that they have the legal right and authority to recruit for any role advertised on the Platform and to engage with Job Seekers in connection with such roles.
Employers are responsible for their interactions with Job Seekers at all stages of the recruitment process, including communications, assessments, interviews, and any subsequent engagement or employment relationship.
Employers must conduct recruitment activities in a professional, fair, and lawful manner and must not engage in any conduct that is discriminatory, unlawful, misleading, abusive, or otherwise inappropriate.
Employers are responsible for ensuring that any use of candidate information accessed through the Platform is lawful, appropriate, and limited to legitimate recruitment purposes.
Employers must not use the Platform or any candidate information obtained through it for unsolicited marketing, advertising, or any purpose unrelated to genuine recruitment activities.
Employers are responsible for ensuring that their use of the Platform does not infringe the rights of any third party, including intellectual property, confidentiality, or data protection rights.
The Platform does not verify, endorse, or guarantee the legitimacy, conduct, or compliance of any Employer and does not undertake to monitor or enforce Employer behaviour.
The Platform may take action where it reasonably determines that an Employer has breached these Terms, including restricting access to the Platform or its functionality.”
B4B : Employer Verification and Identity Checks:
“The Platform may implement verification processes, checks, or controls in relation to Employers, including identity verification, business validation, or other screening measures.
Any such verification processes are carried out at the discretion of the Platform and may vary depending on the nature of the Employer, the role, or the services being used.
The Platform does not guarantee that any verification process will be undertaken in all cases, nor that any Employer has been verified, validated, or approved.
The Platform does not guarantee the accuracy, completeness, or reliability of any information provided by Employers during any verification process.
Verification, where undertaken, is limited in scope and does not constitute an endorsement, certification, or confirmation of an Employer’s legitimacy, financial standing, recruitment practices, or compliance with applicable laws or regulations.
The Platform does not undertake to monitor, re-verify, or continuously assess Employers following any initial verification or onboarding process.
Employers may gain access to the Platform and its functionality without undergoing any verification process, unless such verification is expressly required as part of a specific service or feature.
The Platform is not responsible for any loss, damage, or consequence arising from reliance on the identity, status, or legitimacy of any Employer, whether verified or unverified.
Job Seekers are responsible for independently assessing the legitimacy and suitability of any Employer and for exercising appropriate caution when engaging with Employers through or in connection with the Platform.
The Platform reserves the right, but is not obliged, to request information from Employers or to suspend, restrict, or remove Employer access where it reasonably considers that verification requirements are not met or where concerns arise regarding legitimacy or conduct.”
B4C : Authority to Recruit and Post Roles:
“Employers must ensure that they have the full legal right, authority, and permission to advertise, recruit for, and engage with Job Seekers in relation to any role posted on the Platform.
This includes, where applicable, authority to act on behalf of an organisation, client, or third party in connection with recruitment activities.
Employers must not post roles or engage with Job Seekers in relation to any position for which they do not have valid authorisation or a genuine recruitment mandate.
The Platform does not verify, confirm, or guarantee that Employers have the authority to recruit for any role or to act on behalf of any organisation, client, or third party.
The Platform does not undertake to investigate, monitor, or validate the legitimacy of any recruitment mandate, employment opportunity, or hiring authority.
Employers are responsible for ensuring that all roles posted on the Platform represent genuine and current opportunities and that they are authorised to recruit for such roles.
The Platform is not responsible for any loss, damage, or consequence arising from any unauthorised, misleading, or invalid job posting or recruitment activity carried out by an Employer.
The Platform reserves the right, but is not obliged, to request evidence of an Employer’s authority to recruit or to post roles and may suspend, restrict, or remove access where it reasonably considers that such authority is absent, unclear, or disputed.
Job Seekers acknowledge that the Platform does not guarantee that any Employer has the authority to recruit for a role and are responsible for independently assessing the legitimacy of any opportunity.”
B4D : Use of Platform for Legitimate Recruitment Only:
“The Platform may only be used by Employers for the purpose of genuine and lawful recruitment activities.
Employers must use the Platform solely to advertise legitimate employment opportunities, identify and engage with Job Seekers in relation to such opportunities, and manage recruitment processes connected to those roles.
Employers must not use the Platform, directly or indirectly, for any purpose unrelated to genuine recruitment, including:
Advertising, promoting, or selling products or services;
Generating leads, building contact lists, or collecting candidate information for future marketing or non-recruitment purposes;
Sending unsolicited communications, marketing messages, or promotional content to Job Seekers;
Directing Job Seekers to external platforms, websites, or services for purposes unrelated to a genuine recruitment process; or
Engaging in any activity that is misleading, deceptive, or intended to create the impression of a genuine role where no such role exists.
Employers must not use the Platform to harvest, extract, copy, or systematically collect profile information, CVs, or candidate data, whether manually or through automated means.
Employers must ensure that all roles posted and all interactions with Job Seekers are directly connected to a genuine, current, and lawful recruitment need.
The Platform does not guarantee that all Employer activity will comply with these requirements and does not undertake to monitor or enforce Employer use of the Platform.
The Platform reserves the right, but is not obliged, to restrict, suspend, or terminate access to the Platform or its functionality where it reasonably determines that an Employer is using the Platform in a manner inconsistent with legitimate recruitment purposes.
The Platform is not responsible for any loss, misuse, or consequence arising from the use of the Platform by Employers for purposes outside of genuine recruitment.”
B4E : Prohibited Conduct:
“Employers must not use the Platform in any manner that is unlawful, misleading, abusive, disruptive, or inconsistent with the intended purpose of legitimate recruitment.
Without limitation, Employers must not:
Provide false, inaccurate, or misleading information in connection with their identity, organisation, or any role advertised on the Platform;
Post roles that are not genuine, current, or authorised, or that are intended to mislead Job Seekers;
Engage in discriminatory, unlawful, or unethical recruitment practices, including practices that breach applicable employment or anti-discrimination laws;
Use the Platform to harass, exploit, or otherwise act inappropriately towards Job Seekers;
Request or collect information from Job Seekers that is not reasonably required for legitimate recruitment purposes;
Use the Platform or candidate data for marketing, advertising, lead generation, or any non-recruitment activity;
Attempt to harvest, scrape, extract, copy, or systematically collect data, profiles, or CVs from the Platform, whether manually or through automated means;
Use bots, scripts, or other automated tools to access, interact with, or extract data from the Platform without permission;
Attempt to bypass, circumvent, or interfere with any technical, operational, or security measures implemented by the Platform;
Impersonate any person, organisation, or entity, or misrepresent affiliation with any organisation;
Introduce viruses, malware, or any harmful code that may affect the Platform’s operation or security;
Interfere with, disrupt, or attempt to gain unauthorised access to any part of the Platform, its systems, or its data; or
Use the Platform in any way that may damage, disable, overburden, or impair its functionality, performance, or integrity.
Employers must not engage in any conduct that may harm the reputation, credibility, or operation of the Platform or negatively affect other Users.
The Platform does not undertake to monitor or detect all prohibited conduct and does not guarantee that all misuse will be identified or prevented.
The Platform reserves the right, but is not obliged, to investigate any suspected breach of this section and to take such action as it considers appropriate, including restricting, suspending, or terminating access to the Platform or its functionality.
The Platform is not responsible for any loss, damage, or consequence arising from any prohibited conduct carried out by Employers or from any action taken by the Platform in response to such conduct.”
B4F : Employer Profile and Information Accuracy:
“Employers are solely responsible for the accuracy, completeness, and reliability of all information provided to or displayed on the Platform in connection with their profile, organisation, and recruitment activities.
All Employer information must be accurate, up to date, and not misleading, including information relating to the Employer’s identity, business operations, contact details, branding, and any associated representations made to Job Seekers.
Employers must ensure that any descriptions of their organisation, roles, working environment, or opportunities are clear, truthful, and reflect the genuine nature of the Employer and the position being advertised.
Employers must promptly update their information to reflect any material changes, including changes to their business status, contact details, recruitment requirements, or organisational structure where such changes may affect Job Seekers or recruitment activities.
Employer profiles must not contain any content that:
Is false, misleading, or deceptive;
Misrepresents the identity, affiliation, or authority of the Employer;
Infringes the intellectual property, confidentiality, or other rights of any third party, including unauthorised use of branding, logos, or company information; or
Includes information that is unlawful, defamatory, or otherwise inappropriate.
The Platform does not verify, validate, or guarantee the accuracy, completeness, or legitimacy of any information provided by Employers and does not undertake to review or approve Employer profiles prior to or following publication.
The Platform may, but is not obliged to, review, remove, restrict, or amend Employer information where it reasonably considers that such information breaches these Terms or may adversely affect the integrity, operation, or reputation of the Platform.
The Platform does not guarantee that Employer information will meet the expectations, requirements, or standards of Job Seekers or other Users.
The Platform is not responsible for any loss, damage, or consequence arising from reliance on Employer information by Job Seekers or other Users.
Employers acknowledge that information provided through their profile may be relied upon by Job Seekers and that they are solely responsible for any consequences arising from inaccurate, incomplete, or misleading information.”
B4G : Branding and Representation on Platform:
“Employers are solely responsible for all branding, names, logos, images, and other materials used or displayed in connection with their profile, job listings, or recruitment activities on the Platform.
Employers must ensure that they have the full legal right, licence, or authority to use any branding, trade names, logos, or other identifying materials displayed on the Platform and that such use does not infringe the rights of any third party.
Employers must not use branding, names, or materials that are false, misleading, or intended to create the impression of an affiliation, endorsement, or association that does not exist.
Employers must not impersonate, misrepresent, or falsely suggest any connection with another organisation, including by using similar branding, naming, or presentation intended to confuse or mislead Job Seekers.
The Platform does not verify, endorse, or guarantee the authenticity, ownership, or legitimacy of any branding or representation used by Employers.
The Platform may display, format, adapt, or present Employer branding and related materials in accordance with its system requirements, design standards, or functionality.
The Platform does not guarantee that branding will appear in its original format, layout, or presentation and is not responsible for any variation in how such materials are displayed.
The Platform reserves the right, but is not obliged, to remove, restrict, or modify any branding, representation, or associated content where it reasonably considers that such content:
Breaches these Terms;
Infringes the rights of any third party; or
May mislead Job Seekers or adversely affect the integrity or reputation of the Platform.
The Platform does not guarantee that Employers will be represented in any particular manner or that their branding will be displayed consistently across all areas of the Platform.
The Platform is not responsible for any loss, damage, or consequence arising from the use, misuse, or misrepresentation of branding by Employers.
Employers acknowledge that they are solely responsible for how they present themselves on the Platform and for any consequences arising from inaccurate, misleading, or unauthorised branding or representation.”
B4H : Use of Candidate Information:
“Employers may access candidate information, including profiles, CVs, contact details, and application data, solely for the purpose of legitimate recruitment activities carried out through the Platform.
Employers must only use such information to assess suitability for roles, communicate with Job Seekers in relation to those roles, and manage recruitment processes connected to genuine employment opportunities.
Employers must not use candidate information for any purpose unrelated to legitimate recruitment, including:
Marketing, advertising, or promotion of products or services;
Building databases, talent pools, or contact lists for future use not directly connected to a current and genuine recruitment process;
Sharing, selling, licensing, or otherwise distributing candidate information to any third party without lawful authority;
Contacting Job Seekers for purposes unrelated to a specific role or recruitment process; or
Any activity that is misleading, intrusive, or inconsistent with the expectations of a recruitment environment.
Employers must ensure that all candidate information is handled securely and in compliance with applicable data protection laws and regulations.
Employers must not retain candidate information for longer than is reasonably necessary for the relevant recruitment process or for any lawful purpose permitted under applicable law.
Employers are responsible for implementing appropriate technical and organisational measures to protect candidate information against unauthorised access, loss, misuse, or disclosure.
The Platform does not control, monitor, or verify how Employers use, store, process, or retain candidate information once it has been accessed or made available to them.
The Platform does not guarantee that Employers will comply with applicable data protection laws, internal policies, or industry standards in their handling of candidate information.
The Platform is not responsible for any loss, misuse, unauthorised access, or consequence arising from the handling of candidate information by Employers or third parties.
The Platform reserves the right, but is not obliged, to restrict, suspend, or terminate Employer access where it reasonably determines that candidate information is being used in a manner inconsistent with these Terms.
Employers acknowledge that access to candidate information is granted solely for the purposes set out in these Terms and that any misuse may result in restriction or removal from the Platform.”
B5 : Job Advertisements and Listings:
“This section sets out the terms governing the creation, publication, management, and visibility of job advertisements and listings on the Platform.
The Platform provides Employers with tools and functionality to create and publish job listings and to promote recruitment opportunities to Job Seekers. These services are designed to facilitate recruitment activity and improve visibility of roles.
Job listings are created, managed, and controlled by Employers. The Platform does not create job listings and does not control the content, accuracy, or availability of roles advertised.
The Platform does not guarantee that any job listing will be accurate, complete, current, or suitable for any Job Seeker, nor that any role will remain available for any specific period of time.”
B5A : Responsibility for Job Content:
“Employers are solely responsible for the creation, content, accuracy, and ongoing validity of all job advertisements and listings published on or through the Platform.
Employers must ensure that all job listings are genuine, current, and represent real and lawful employment opportunities. Job listings must not be false, misleading, speculative, or created for the purpose of generating interest, collecting candidate information, building candidate pipelines without an active recruitment requirement, or otherwise testing the market.
All information included within a job listing must be accurate, complete, and clearly presented, including details relating to the role, responsibilities, requirements, qualifications, location, working arrangements, and any other material information relevant to a Job Seeker’s decision to apply.
Employers must ensure that job listings do not omit, conceal, or misrepresent any information in a manner that could reasonably mislead Job Seekers as to the nature, scope, availability, or conditions of the role.
Employers are responsible for ensuring that job listings remain up to date and must promptly amend or remove any listing that is no longer accurate, active, or available.
The Platform does not create, edit, verify, or approve job listings and does not guarantee the accuracy, completeness, reliability, legitimacy, or availability of any role advertised.
The presence of a job listing on the Platform does not constitute an endorsement, approval, or verification of the role or the Employer.
The Platform does not undertake to monitor, review, or validate job listings and does not guarantee that all listings will comply with these Terms or applicable laws. The Platform is not responsible for identifying or removing inaccurate, misleading, or non-compliant listings.
The Platform is not responsible for any loss, damage, or consequence arising from:
Reliance on any job listing by a Job Seeker;
The inaccuracy, incompleteness, or misleading nature of any listing; or
The withdrawal, unavailability, or non-existence of any role.
Employers acknowledge that Job Seekers may rely on job listings when making decisions to apply and agree that they are solely responsible for any consequences arising from inaccurate, incomplete, misleading, or unauthorised content.”
B5B : Accuracy of Job Descriptions and Requirements:
“Employers are solely responsible for ensuring that all job descriptions, role requirements, qualifications, and expectations set out in any job listing are accurate, complete, and reflective of the genuine nature of the role at the time of publication.
All requirements specified within a job listing must be relevant, proportionate, and directly related to the duties and responsibilities of the role. Employers must not include requirements that are unnecessary, misleading, artificially inflated, or designed to discourage or exclude applicants without a legitimate and lawful basis.
Employers must ensure that job descriptions clearly and accurately represent:
The duties and responsibilities of the role;
The required qualifications, experience, and skills;
The level of seniority and scope of the position; and
Any material conditions or expectations associated with the role.
Employers must not misrepresent the nature, seniority, progression opportunities, or scope of a role, including by exaggerating responsibilities, understating requirements, or presenting the role in a manner that may create a false or misleading impression.
Employers must ensure that all requirements and criteria comply with applicable laws and regulations, including anti-discrimination legislation, and must not include criteria that are unlawful, discriminatory, or not objectively justified by the nature of the role.
Job descriptions and requirements may be updated, amended, or interpreted by Employers during the recruitment process. The Platform does not guarantee that the requirements stated in a job listing will remain unchanged or that they will fully reflect the role ultimately offered or performed.
The Platform does not verify, assess, or validate the accuracy, appropriateness, fairness, or legality of any job description or requirement and does not guarantee that any listing will comply with legal, regulatory, or industry standards.
The presence of a job listing on the Platform does not constitute an endorsement, approval, or verification of the role, its requirements, or the Employer.
The Platform does not undertake to review or monitor job descriptions or requirements and is not responsible for identifying or correcting inaccurate, misleading, or non-compliant content.
The Platform is not responsible for any loss, damage, or consequence arising from:
Reliance on job descriptions or requirements by Job Seekers;
Inaccuracies, omissions, or misleading representations within a listing; or
Any difference between the advertised role and the role ultimately offered, performed, or delivered.
Employers acknowledge that Job Seekers may rely on job descriptions and requirements when making decisions to apply and agree that they are solely responsible for any consequences arising from inaccurate, incomplete, misleading, or unlawful information.”
B5C : Salary Transparency and Disclosure:
“Where salary, compensation, or benefits information is included within a job listing, Employers are solely responsible for ensuring that such information is accurate, clear, and not misleading at the time of publication.
Employers must ensure that any salary, pay range, or compensation structure is presented in a transparent and unambiguous manner, including clearly distinguishing between base salary, commission, bonuses, incentives, or any other variable, conditional, or performance-related elements of remuneration.
Employers must not include salary information that is false, exaggerated, speculative, or presented in a manner that may create a misleading impression of the level, structure, certainty, or achievability of compensation.
Where a salary range is provided, Employers must ensure that the range is genuine, realistic, and reflects the expected remuneration for the role. Employers must not provide artificially broad ranges or ranges that are not reasonably achievable under normal conditions.
Employers must ensure that any conditions, limitations, or dependencies affecting compensation, including performance targets, probationary terms, or eligibility criteria, are clearly disclosed where omission would reasonably mislead Job Seekers.
Salary, compensation, and benefits may vary based on factors including experience, performance, location, contractual terms, or other criteria. Any compensation offered remains subject to agreement between the Employer and the Job Seeker, and the Platform does not guarantee that any stated compensation will be offered, achieved, or applied in practice.
The Platform does not verify, assess, or validate any salary, compensation, or benefits information and does not guarantee its accuracy, completeness, or reliability.
The presence or absence of salary information in a job listing does not indicate that compensation is fixed, negotiable, or unavailable.
The Platform does not undertake to review or monitor salary disclosures and is not responsible for identifying or correcting inaccurate, misleading, or incomplete compensation information.
The presence of salary or compensation information on the Platform does not constitute an endorsement, approval, or verification by the Platform.
The Platform is not responsible for any loss, damage, or consequence arising from:
Reliance on salary, compensation, or benefits information by Job Seekers;
Discrepancies between advertised and actual compensation; or
Any misunderstanding regarding pay structure, incentives, conditions, or contractual terms.
Employers acknowledge that Job Seekers may rely on compensation information when making decisions to apply and agree that they are solely responsible for any consequences arising from inaccurate, incomplete, misleading, or conditional disclosures.”
B5D : Visibility, Ranking, and Promotion of Listings:
“The visibility, ranking, and presentation of job listings on the Platform are determined by a range of factors, which may include listing content, Employer activity, Job Seeker behaviour, system processes, market conditions, and other operational or technical criteria.
The Platform does not guarantee that any job listing will be visible to Job Seekers, displayed in search results, or presented in any order, position, prominence, or frequency.
Job listings may be prioritised, highlighted, or otherwise promoted through automated processes, system logic, or paid or enhanced features, including featured, sponsored, or promoted listings.
The Platform does not guarantee that any listing, including those subject to paid or enhanced features, will receive a minimum level of visibility, impressions, exposure, applications, engagement, or successful recruitment outcomes.
The Platform may apply algorithms, automated processes, or other methods to determine how listings are ranked, filtered, recommended, or displayed. The Platform does not guarantee that such processes will be accurate, consistent, unbiased, or free from error.
The Platform does not undertake to disclose the factors, weightings, methodologies, or logic used in determining visibility, ranking, or promotion of listings.
The Platform may update, modify, test, or change how listings are displayed, ranked, filtered, or promoted at any time without notice, including through algorithm updates, system changes, feature testing, or commercial adjustments.
The Platform does not guarantee that visibility, ranking, or promotion will remain consistent over time or that similar listings will receive similar exposure.
Visibility and performance of job listings may be affected by factors outside the Platform’s control, including market demand, candidate availability, timing, location, and the nature of the role.
The Platform is not responsible for any loss, damage, or consequence arising from:
The level of visibility, impressions, or exposure of a job listing;
The position, ranking, or prominence of a listing within search results or other features; or
Any expectation of performance, engagement, or outcome in connection with a listing.
The presence, ranking, or promotion of a listing on the Platform does not constitute an endorsement, recommendation, or validation of the role or Employer.”
B5E : Platform Tools, Suggestions, and Optimisation Features:
“The Platform may provide Employers with tools, features, suggestions, prompts, or automated functionality designed to assist in the creation, management, or optimisation of job listings and recruitment activity.
Such tools may include, without limitation, content suggestions, automated drafting, keyword recommendations, formatting assistance, performance insights, or other system-generated outputs.
All tools, suggestions, and outputs are provided for general guidance and facilitation purposes only and do not constitute advice, recommendations, or the provision of any professional, legal, or recruitment services.
Employers remain solely responsible for reviewing, verifying, and approving all content and information used in connection with job listings, including any content generated, suggested, or modified by the Platform.
The accuracy, relevance, and quality of any output generated by the Platform may depend on the information provided by the Employer. The Platform does not guarantee that outputs will be appropriate, accurate, complete, or suitable for any role or circumstance.
The Platform does not guarantee that any tools, suggestions, or outputs will be accurate, complete, relevant, lawful, compliant, or free from error.
The Platform does not guarantee that the use of such tools or features will improve the visibility, performance, or effectiveness of job listings or result in applications, engagement, or successful recruitment outcomes.
The Platform may use automated processes, algorithms, or artificial intelligence to generate or support such tools and outputs. The Platform does not guarantee that such processes will be accurate, consistent, unbiased, or appropriate in all circumstances.
The Platform does not undertake to review, validate, or monitor any content generated or modified through its tools and is not responsible for identifying or correcting inaccurate, misleading, or non-compliant content.
The Platform does not guarantee the availability, continuity, or uninterrupted operation of any tools or features and may suspend, modify, or discontinue such functionality at any time without notice.
The Platform may update, modify, introduce, test, or remove tools, features, or functionality at any time without notice.
The Platform is not responsible for any loss, damage, or consequence arising from:
- Reliance on any tool, suggestion, or output provided by the Platform;
- The use of automated or AI-generated content;
- Any inaccuracies or errors in system-generated outputs; or
- Any decision made by an Employer based on Platform-generated information.
The use of any Platform tools or features does not transfer responsibility for job listing content, legal compliance, or recruitment outcomes from the Employer to the Platform.”
B5F : Removal, Modification, or Rejection of Listings:
“The Platform reserves the right, at its sole discretion, to remove, restrict, suspend, modify, reject, or refuse to publish any job listing at any time.
This may include, without limitation, where the Platform reasonably considers that a listing:
Breaches these Terms or any applicable law or regulation;
Is false, misleading, incomplete, or inaccurate;
Does not represent a genuine or authorised recruitment opportunity;
Is inappropriate, harmful, or inconsistent with the integrity, operation, or reputation of the Platform; or
Is otherwise unsuitable for publication on the Platform.
The Platform is not obliged to accept, publish, or continue to display any job listing and may determine, at its discretion, whether a listing is suitable for inclusion on the Platform.
The Platform may apply restrictions or limitations to listings, including limiting visibility, functionality, or access, without removing the listing entirely.
The Platform may act in relation to a listing at any stage, including prior to publication, during its availability on the Platform, or after it has been made visible to Job Seekers.
Such actions may be carried out through manual or automated processes, including system-based moderation, filtering, or enforcement mechanisms.
The Platform is not obliged to review, monitor, or assess job listings and does not guarantee that any listing will be identified, removed, or acted upon.
The Platform is not required to provide notice, explanation, or justification to Employers in relation to the removal, modification, rejection, restriction, or suspension of any listing.
The Platform does not guarantee that any job listing will remain available, visible, or unchanged for any specific period.
The Platform is not responsible for any loss, damage, or consequence arising from:
The removal, modification, restriction, suspension, or rejection of any listing;
Any interruption, delay, or limitation in the availability or visibility of a listing; or
Any reliance placed on the continued availability, performance, or visibility of a listing.
The removal, restriction, or modification of a listing does not constitute a determination or admission by the Platform of any breach, wrongdoing, or liability on the part of the Employer or any other party.
Any action taken by the Platform in relation to a listing does not give rise to any right to compensation, refund, or other remedy, unless expressly agreed as part of a separate written agreement.”
B6 : Recruitment Fees and Commercial Terms:
“This section sets out the terms governing fees, payments, and commercial arrangements between the Platform and Employers in connection with recruitment activities carried out through or arising from the use of the Platform.
The Platform may charge fees for recruitment services, including but not limited to candidate introductions, placements, access to candidate information, job listings, or other paid features.
Employers agree that fees may become payable where recruitment activity occurs through or as a result of the Platform, in accordance with the provisions set out in this section.”
B6A : Fee Structure:
“Fees may be charged by the Platform to Employers in connection with recruitment activities, including where a Job Seeker is introduced, identified, or engaged through or as a result of the Platform.
A fee may become payable where an Employer engages, employs, appoints, or otherwise enters into any form of arrangement with a Job Seeker following an introduction or interaction facilitated by the Platform.
For the purposes of this section, an introduction may occur through a variety of means, including:
The submission of a Job Seeker’s application through the Platform;
The Employer accessing, viewing, or downloading a Job Seeker’s profile or CV;
The Platform recommending or matching a Job Seeker to an Employer; or
Any communication, interaction, or exchange of information between an Employer and a Job Seeker facilitated by the Platform.
An introduction shall be deemed to have occurred regardless of whether the Employer was previously aware of the Job Seeker, has had prior contact with the Job Seeker, or receives the Job Seeker’s information from another source.
Fees may apply regardless of whether the engagement is:
Direct or indirect;
Immediate or delayed;
Full-time, part-time, temporary, contract-based, freelance, or consultancy-based; or
Made through the Employer, an associated company, a third party, or any intermediary.
An Employer will be deemed to have engaged a Job Seeker where any arrangement is entered into under which the Job Seeker provides services to, or for the benefit of, the Employer or any related party.
Fees may become payable where an engagement occurs because of, or in connection with, an introduction made through the Platform, whether the Platform is directly involved in the final stages of the recruitment process.
The Platform does not require that an engagement be completed through the Platform for a fee to become payable.
Where a Job Seeker is introduced to an Employer through the Platform, that introduction may be treated as continuing for the purposes of determining fee entitlement, including where engagement occurs after a period or through subsequent interaction.
The Platform may apply different fee structures depending on the nature of the service provided, including placement fees, subscription fees, access fees, or other commercial arrangements.
Details of applicable fees, including calculation methods and payment terms, may be set out separately or in additional agreements and will form part of these Terms.”
B6AA : When Fees Become Payable
“A fee shall become payable by the Employer where a Job Seeker introduced to the Employer through or as a result of the Platform is engaged, employed, appointed, or otherwise enters into any arrangement to provide services to or for the benefit of the Employer or any related party.
For the purposes of this section, a fee shall be deemed payable at the earliest of:
The acceptance by the Job Seeker of an offer of employment or engagement;
The commencement of work or provision of services by the Job Seeker, including any trial period, probationary period, or initial engagement; or
The execution of any agreement, contract, or arrangement between the Employer and the Job Seeker.
A fee shall become payable regardless of whether:
The engagement is conditional, subject to probation, temporary, or subsequently terminated;
The engagement is direct or indirect;
The Platform is involved in the final stages of the recruitment process; or
The Employer has delayed, restructured, or altered the form or timing of the engagement.
Where an Employer enters any arrangement with a Job Seeker that results in the provision of services, directly or indirectly, a fee shall be payable even where the arrangement is informal, non-contractual, part-time, trial-based, or facilitated through a third party.
Where multiple or successive engagements occur between an Employer and a Job Seeker introduced through the Platform, each such engagement may give rise to a fee in accordance with these Terms.
The obligation to pay a fee shall arise automatically upon the occurrence of an engagement and shall not be dependent on any further action, approval, or confirmation by the Platform.
The Employer must notify the Platform promptly upon the occurrence of any engagement with a Job Seeker introduced through the Platform.
Failure by the Employer to notify the Platform of an engagement shall not affect the Employer’s obligation to pay the applicable fee.
The Platform may determine that a fee is payable based on information available to it, including system records, communications, or other reasonable evidence of engagement.”
B6AB : Definition of Introduction and Placement:
“For the purposes of these Terms, the following definitions shall apply:
An “Introduction” shall be deemed to occur where a Job Seeker’s identity, profile, CV, or details are made available to, accessed by, viewed by, or otherwise brought to the attention of an Employer through or as a result of the Platform.
An Introduction shall be deemed to have occurred regardless of:
Whether the Employer was previously aware of the Job Seeker;
Whether the Job Seeker is identified or introduced through another source, recruiter, or intermediary; or
Whether the Platform’s involvement is direct, indirect, primary, or incidental to the Employer becoming aware of the Job Seeker.
A “Placement” shall be deemed to occur where an Employer engages, employs, appoints, or otherwise enters into any arrangement with a Job Seeker under which the Job Seeker provides services to or for the benefit of the Employer or any related party.
A Placement includes, without limitation:
Permanent employment;
Temporary or contract-based work;
Freelance, consultancy, or project-based arrangements; or
Any other arrangement under which services are provided, whether directly or indirectly.
A Placement shall be deemed to occur regardless of:
The form, structure, or duration of the engagement;
Whether the engagement is formal or informal;
Whether the engagement is made directly or through any third party, affiliate, or intermediary; or
Whether the engagement is subject to probation, conditional terms, or subsequent termination.
The definitions of Introduction and Placement shall apply irrespective of whether the Platform is involved in the final stages of the recruitment process or any subsequent engagement.”
B6AC : Fee Calculation:
“Where a fee is payable, it shall be calculated based on the total gross remuneration or value of the engagement between the Employer and the Job Seeker, unless otherwise agreed in writing.
For the purposes of fee calculation, remuneration may include, without limitation:
Base salary or wages;
Guaranteed or reasonably expected bonuses, commission, or incentives;
Allowances, benefits, or additional compensation (whether monetary or non-monetary); and
Any other form of consideration provided in connection with the engagement.
Where applicable, remuneration may be assessed on an annualised basis or by reference to the expected total value of the engagement.
Where remuneration includes variable, performance-based, or conditional elements, the Platform may determine a reasonable estimate of such elements based on the information available at the time of calculation.
Where the engagement is on a contract, temporary, freelance, or consultancy basis, the fee may be calculated based on:
The agreed rate of pay;
The expected duration of the engagement; or
The total estimated value of the engagement.
Where the remuneration or value of an engagement is not clearly defined, disclosed, or agreed, the Platform may determine the basis for calculation using reasonable assumptions and available information.
Employers must provide accurate and complete information regarding remuneration, terms of engagement, and any subsequent changes that may affect fee calculation.
The Platform reserves the right to request supporting documentation or evidence from the Employer in order to verify the remuneration or value of an engagement.
Failure by the Employer to provide accurate or complete information shall not affect the Platform’s right to determine and recover the applicable fee based on reasonable estimation.
Where the structure, terms, or value of an engagement are modified, restructured, or replaced in a manner that affects remuneration or reduces the fee that would otherwise be payable, the Platform may calculate the fee based on the original or reasonably expected value of the engagement.
All calculations made by the Platform in good faith shall be binding in the absence of manifest error.”
B6B : Payment Terms:
“This section sets out the terms governing invoicing, payment obligations, and the timing and method of payments in respect of any fees payable by Employers under these Terms.
It establishes when and how payments must be made, the consequences of late or non-payment, and the financial responsibilities of Employers in connection with recruitment activities carried out through or arising from the use of the Platform.
All payment obligations under this section apply in conjunction with the fee structure and payment triggers set out in this Section B and are intended to ensure that fees are paid in a timely, complete, and enforceable manner.”
B6BA : Payment Deadlines and Invoicing:
“The Platform shall be entitled to issue an invoice to the Employer upon the occurrence of any event giving rise to a fee under these Terms.
Invoices may be issued and delivered electronically, including by email or through the Platform.
Unless otherwise agreed in writing, all invoices issued by the Platform shall be payable within [7 / 14] days of the invoice date.
Payment obligations arise in accordance with these Terms and are not dependent on the issuance, delivery, or receipt of an invoice.
An invoice shall be deemed received at the time it is sent or made available to the Employer.
Employers must ensure that all payments are made in full, in cleared funds, and within the applicable payment period.
Time for payment shall be of the essence.
The Employer shall be solely responsible for ensuring that invoices are processed and paid within the required timeframe, regardless of any internal approval procedures, administrative processes, or third-party involvement.
The Employer must not delay or withhold payment on the basis of:
Any internal procurement, approval, or payment processes;
Any dispute or interaction with a Job Seeker;
Any dissatisfaction with recruitment outcomes; or
Any involvement of third parties in the engagement.
No extension to payment deadlines shall apply unless expressly agreed in writing by the Platform.
Where payment is made via a third party, intermediary, or associated entity, the Employer remains primarily liable for ensuring that full payment is received by the Platform within the applicable payment period.”
B6BB : Late Payment and Interest:
“If any amount payable under these Terms is not paid by the due date, interest shall accrue on the overdue amount from the due date until payment is received in full.
Interest shall accrue daily at a rate of 4% above the base rate of the Bank of England, or at the maximum rate permitted under applicable law, whichever is higher.
Interest shall apply both before and after any judgment.
The Platform shall be entitled to recover any reasonable costs incurred in the recovery of overdue amounts, including administrative costs, legal fees, and third-party collection costs.
Without prejudice to any other rights or remedies, the Platform reserves the right to:
Suspend or restrict access to the Platform or its services until payment is made in full;
Withhold services, features, or access associated with the Employer’s account; and
Require immediate payment of all outstanding amounts where the Employer is in breach of these Terms.
The Employer shall not be entitled to withhold, delay, or reduce payment of any overdue amount for any reason, including the existence of any dispute, counterclaim, or set off.
The Platform’s failure to exercise or delay in exercising any right under this section shall not constitute a waiver of that right.
The rights set out in this section are in addition to, and not in substitution for, any statutory rights available to the Platform, including rights under the Late Payment of Commercial Debts (Interest) Act 1998, including any applicable fixed compensation amounts.”
B6BC : Taxes and VAT:
“All fees payable under these Terms are exclusive of any applicable taxes, including value added tax (VAT), unless expressly stated otherwise.
Where VAT or any similar tax is applicable, it shall be charged in addition to the fees and shall be payable by the Employer at the applicable rate in force at the relevant time.
Employers must pay all amounts due in full without any deduction, withholding, or set off in respect of any taxes, duties, levies, or charges, including any withholding taxes, unless such deduction or withholding is required by law.
Where any deduction or withholding is required by law, the Employer shall:
Promptly notify the Platform;
Provide reasonable evidence of the legal requirement; and
Ensure that the Platform receives an amount equal to the full amount that would have been received had no such deduction or withholding been made.
The Employer shall be responsible for complying with all applicable tax obligations in its jurisdiction, including any reporting, filing, or withholding requirements, except to the extent that such obligations are required to be fulfilled by the Platform under applicable law.
The Platform does not provide tax advice and does not guarantee that any tax treatment applied by an Employer is correct or compliant with applicable laws.
The obligations set out in this section shall survive termination of the relationship between the Platform and the Employer to the extent necessary to give effect to this clause.”
B6C : Protection Clauses:
“This section sets out the provisions designed to protect the Platform’s entitlement to fees and to prevent the avoidance, circumvention, or undermining of the commercial arrangements established under these Terms.
It addresses situations in which Employers may seek to engage Job Seekers outside of the Platform, delay or restructure engagements, or otherwise attempt to avoid or reduce fees that would otherwise be payable.
The provisions in this section are intended to ensure that the Platform’s role in facilitating introductions is properly recognised and that fees remain payable where engagements arise from or are connected to the use of the Platform, regardless of the manner or timing of such engagements.”
B6CA : Non-Circumvention of Fees:
“Employers shall not, whether directly or indirectly, take any action intended to avoid, circumvent, or reduce any fee payable to the Platform in connection with the introduction or engagement of a Job Seeker.
Where a Job Seeker has been introduced to an Employer through or as a result of the Platform, the Employer agrees not to engage, employ, appoint, or otherwise enter into any arrangement with that Job Seeker other than in accordance with these Terms where doing so would avoid or reduce a fee payable to the Platform.
This restriction applies regardless of whether the engagement:
Takes place directly between the Employer and the Job Seeker;
Is facilitated through a third party, intermediary, affiliate, or associated entity;
Occurs following a delay, interruption, or cessation of activity on the Platform; or
Is structured in a manner designed to avoid or reduce fees, including through changes to role type, compensation structure, or engagement terms.
Employers shall not:
Encourage or permit a Job Seeker to bypass the Platform to avoid fees;
Request or accept direct contact details from a Job Seeker for the purpose of engaging outside the Platform; or
Otherwise participate in any arrangement designed to avoid or reduce fees payable to the Platform.
Where an Employer engages a Job Seeker in breach of this clause, the Platform shall be entitled to recover the full fee that would have been payable had the engagement taken place in accordance with these Terms.
The Platform’s entitlement to fees shall apply where an engagement arises directly or indirectly from, or is connected to, an introduction made through the Platform, regardless of the route by which the engagement is ultimately completed.
Any attempt to circumvent the payment of fees shall be treated as a material breach of these Terms.”
B6CB : Introduction Period:
“Where a Job Seeker has been introduced to an Employer through or because of the Platform, the Platform’s entitlement to fees shall apply to any engagement of that Job Seeker occurring within a period of [6 / 12] months from the date of the most recent Introduction (the “Introduction Period”).
The Introduction Period shall recommence from the date of any subsequent interaction, communication, or re-introduction of the Job Seeker to the Employer through or because of the Platform.
For the purposes of this clause, an Introduction shall include any circumstance in which the Employer accesses, views, receives, or is otherwise made aware of a Job Seeker’s details through the Platform.
The Platform’s entitlement to fees shall apply where an engagement occurs within the Introduction Period, regardless of:
Whether the engagement takes place immediately or after a delay;
Whether the engagement follows a period of inactivity or discontinued communication;
Whether the engagement is made directly or indirectly; or
Whether the engagement is facilitated through a third party or intermediary.
The Introduction Period shall apply irrespective of whether the engagement arises through the Platform or through any alternative route following the initial Introduction.
Where an Employer engages a Job Seeker outside of the Introduction Period, a fee shall remain payable where such engagement arises directly or indirectly from an Introduction made through the Platform.”
B6CC : Repeat Engagements / Re-hires:
“Where an Employer has previously engaged a Job Seeker following an Introduction made through or as a result of the Platform, any subsequent engagement of that Job Seeker by the Employer, or by any associated or connected party, may give rise to a further fee.
This applies regardless of whether the subsequent engagement:
Occurs immediately or after a period;
Follows the termination, expiry, or completion of a previous engagement;
Is for the same or a different role; or
Is structured as a new or separate arrangement.
A subsequent engagement shall include, without limitation:
The re-employment or re-engagement of a Job Seeker following termination of a prior role;
The extension or renewal of an existing engagement;
The conversion of a temporary, contract, or freelance engagement into a permanent role; or
Any change in the nature, structure, or terms of engagement that results in the continued or renewed provision of services by the Job Seeker.
The Platform’s entitlement to a further fee shall apply where the subsequent engagement arises directly or indirectly from the original Introduction or from any prior engagement connected to that Introduction, whether the Platform is involved in the subsequent engagement.
This clause shall apply irrespective of whether the subsequent engagement is made directly by the Employer or through any third party, intermediary, affiliate, or associated entity.”
B6CD : Indirect Engagements:
“Where a Job Seeker has been introduced to an Employer through or as a result of the Platform, any engagement of that Job Seeker by a third party shall be treated as an engagement by the Employer where such engagement arises directly or indirectly from the Introduction.
This includes, without limitation, where the Job Seeker is engaged by:
Any parent company, subsidiary, affiliate, or group entity connected to the Employer;
Any business, organisation, or individual acting on behalf of or for the benefit of the Employer; or
Any third party to whom the Employer has introduced, referred, or otherwise made the Job Seeker known.
An engagement shall be deemed to be for the benefit of the Employer where the Job Seeker provides services to, supports, or contributes to the activities, operations, or business of the Employer, whether directly or indirectly.
The Platform’s entitlement to fees shall apply in respect of any such engagement, regardless of the contractual structure, the route by which the engagement is arranged, or whether the Employer is directly involved in the engagement.
This clause shall apply irrespective of whether the engagement is structured through any intermediary, outsourcing arrangement, or other indirect means.”
B6D : Refunds / Rebates:
“This section sets out the circumstances in which the Platform may, at its discretion or as expressly agreed, provide a replacement service or rebate in respect of fees paid by Employers.
It establishes the conditions under which any such remedy may apply and clarifies that fees are generally earned in consideration of the introduction and facilitation services provided by the Platform, rather than the ongoing performance, suitability, or retention of any Job Seeker.
The Platform does not guarantee the success of any recruitment outcome or the continued engagement of any Job Seeker, and any entitlement to a replacement or rebate shall be limited to the specific provisions set out in this section.”
B6DA Replacement or Rebate Terms:
“Subject to the provisions of this section and any applicable conditions and timeframes set out below, the Platform may, at its discretion or where expressly agreed in writing, offer a replacement service or a partial rebate in respect of fees paid by the Employer.
Any replacement service or rebate shall be strictly subject to the terms set out in this section and shall not apply automatically.
Where offered, a replacement service may include the introduction of one or more alternative Job Seekers for the same or a similar role, within a reasonable period determined by the Platform.
Any rebate, where agreed, shall be limited in scope and value and shall not ordinarily constitute a full refund, and may be calculated by reference to factors including:
The duration of the Job Seeker’s engagement;
The nature and level of the role;
The fee originally paid; and
Any other relevant commercial considerations.
The Platform reserves the right to determine the form of remedy provided, including whether to offer a replacement service, a rebate, or no remedy at all, except where otherwise expressly agreed in writing.
For the avoidance of doubt, no cash refund shall be payable unless expressly agreed in writing by the Platform.
Any replacement or rebate shall constitute the sole and exclusive remedy available to the Employer in respect of the relevant engagement and shall not be transferable to any other role, engagement, or service.”
B6DB Conditions for Refund Eligibility:
“Any entitlement to a replacement service or rebate under this section shall be strictly conditional upon the Employer’s full compliance with these Terms and the satisfaction of all applicable conditions set out below.
The Platform shall have no obligation to provide any replacement or rebate unless the Employer:
Has paid all fees in full and on time in accordance with these Terms;
Has provided complete, accurate, and up-to-date information in relation to the role, responsibilities, and working conditions;
Has complied with all obligations relating to the engagement of the Job Seeker;
Has not breached any provision of these Terms, including those relating to non-circumvention, payment, or use of the Platform; and
Notifies the Platform of any issue giving rise to a potential claim within [7 / 14] days of the relevant event.
The Employer shall cooperate reasonably with the Platform in relation to any assessment of eligibility for a replacement or rebate, including the provision of relevant information or documentation upon request.
No replacement or rebate shall be provided where:
The termination or cessation of the Job Seeker’s engagement results from redundancy, restructuring, or changes in business requirements;
The Employer fails to maintain the agreed terms of engagement, including role responsibilities, compensation, or working conditions;
The Job Seeker leaves voluntarily or is dismissed due to circumstances attributable to the Employer, including workplace conditions, management practices, or contractual changes; or
The Employer delays or fails to notify the Platform of any issues affecting the engagement within the required timeframe.
The Platform reserves the right to request reasonable evidence or documentation from the Employer in support of any request for a replacement or rebate.
Any decision by the Platform in relation to eligibility for a replacement or rebate shall be final, except in the case of manifest error.
Any entitlement to a replacement or rebate shall be specific to the relevant engagement and shall not be transferable to any other role, engagement, or service.”
B7 : Platform Services and Candidate Screening:
“This section sets out the nature and scope of the services provided by the Platform in connection with candidate sourcing, screening, assessment, and related recruitment support functions.
The Platform may provide a range of tools, processes, and services designed to assist Employers in identifying, evaluating, and engaging Job Seekers. These may include, without limitation:
Candidate matching and recommendation features;
Pre-screening, filtering, or shortlisting processes;
Interview coordination or facilitation;
Skills-based, behavioural, or role-specific assessments; and
Other support tools or services made available through the Platform from time to time.
Such services are provided for general guidance and facilitation only. They are not intended to replace the Employer’s own assessment processes and do not constitute a guarantee of a Job Seeker’s suitability, qualifications, performance, or fitness for any role.
The Platform does not act as an employer, agent, or representative of any Job Seeker or Employer and does not participate in or control hiring decisions. Any interaction facilitated by the Platform does not create any employment, agency, or contractual relationship between the Platform and either party.
Employers remain solely responsible for all decisions relating to recruitment and engagement, including:
Evaluating the suitability of any Job Seeker;
Carrying out appropriate due diligence, verification, and checks (such as qualifications, references, right to work, and background checks where applicable); and
Determining the terms and conditions of any engagement.
The Platform does not guarantee:
The accuracy, completeness, or reliability of information provided by Job Seekers or any third parties;
The outcome of any recruitment or selection process; or
The performance, conduct, or retention of any Job Seeker following engagement.
Employers must not rely solely on any screening, recommendation, or assessment provided by the Platform and are expected to exercise independent judgment in all hiring decisions.
Any tools, systems, or processes used by the Platform, including automated or technology-assisted features, are provided without any warranty as to their accuracy, reliability, or outcome.”
B7A : Nature of Screening and Services:
“The Platform may provide screening, assessment, and related services to assist Employers in identifying and evaluating Job Seekers. Such services may vary depending on the features used, the nature of the role, and the information made available to the Platform.
Screening and assessment services may include, without limitation:
Reviewing or filtering candidate profiles or applications;
Applying predefined criteria or matching processes;
Facilitating preliminary interviews or discussions;
Administering skills-based, behavioural, or role-specific assessments; and
Providing summaries, notes, or general observations derived from such processes.
These services are intended to support the recruitment process but do not constitute a comprehensive or exhaustive evaluation of any Job Seeker. The Platform is not obliged to screen or assess all candidates, and any screening undertaken may be limited, selective, or based on predefined parameters.
The scope and depth of any screening or assessment may depend on the information provided by the Job Seeker or the Employer and may not consider all factors relevant to a particular role.
The Platform does not undertake to verify all information reviewed as part of any screening process and does not guarantee that any screening or assessment is complete, accurate, or suitable for the Employer’s specific requirements.
Employers must not rely solely on any screening outputs, summaries, or assessments provided by the Platform and remain responsible for making their own independent evaluations.
Screening and assessment services may involve automated or technology-assisted processes and may be based on algorithms, filters, or predefined parameters, which may not reflect all relevant considerations.
The nature, scope, and availability of screening and assessment services may change from time to time without notice.”
B7B : No Warranty of Accuracy or Suitability:
“The Platform provides candidate information, screening outputs, assessments, and related services on an “as is” and “as available” basis, without any representation or warranty of any kind, whether express or implied.
To the fullest extent permitted by law, the Platform expressly disclaims all representations and warranties, including any implied warranties of accuracy, completeness, reliability, merchantability, fitness for a particular purpose, or non-infringement.
The Platform makes no representations or warranties regarding:
The accuracy, completeness, or reliability of any information provided by Job Seekers or any third parties;
The suitability, qualifications, experience, or fitness of any Job Seeker for any particular role;
The outcome of any screening, matching, or assessment process; or
The compatibility of any Job Seeker with the Employer’s requirements, expectations, or working environment.
Any information, screening outputs, recommendations, or assessments made available through the Platform are provided for general informational purposes only and should not be interpreted as verified, endorsed, or guaranteed by the Platform.
The Platform does not warrant that any screening, filtering, or assessment process will identify all relevant factors, risks, or issues relating to a Job Seeker.
Employers acknowledge and agree that they must not rely solely on any information or outputs provided by the Platform and remain responsible for carrying out their own independent checks, assessments, and verification processes.
No advice or information provided by the Platform, whether oral or written, shall create any warranty not expressly stated in these Terms.”
B7C : Employer Responsibility for Final Decision:
“The Employer retains sole and exclusive responsibility for all decisions relating to the recruitment, selection, and engagement of any Job Seeker.
The Platform does not make, influence, or participate in any hiring decisions and does not recommend or endorse any Job Seeker for any particular role.
All information, screening outputs, recommendations, and assessments provided by the Platform are intended for general informational purposes only and are provided to assist the Employer in its own evaluation process.
The Employer is solely responsible for:
Assessing the suitability of any Job Seeker for a particular role;
Verifying all information provided by or relating to a Job Seeker, including qualifications, experience, references, and right to work;
Determining whether to progress, interview, or engage any Job Seeker; and
Agreeing and managing the terms of any engagement.
The Employer acknowledges that any decision to engage a Job Seeker is made entirely at its own discretion and risk, including where such decision is based on information, screening outputs, or recommendations provided by the Platform.
The Platform shall have no responsibility or liability for any decision made by the Employer in relation to the recruitment or engagement of a Job Seeker, or for any consequences, losses, damages, or liabilities arising from such decisions.”
B7D : Candidate Responsibility for Information Provided:
“Job Seekers are solely and entirely responsible for the accuracy, completeness, reliability, and legality of all information they provide to or through the Platform, including any profiles, applications, documents, uploaded materials, or communications.
This includes, without limitation:
Qualifications, certifications, and professional credentials;
Employment history, experience, and skills;
References, endorsements, or third-party information; and
Any supporting documents or materials submitted through the Platform.
The Platform does not verify, validate, or independently confirm all information provided by Job Seekers and does not guarantee the accuracy, authenticity, completeness, or reliability of any such information, whether provided directly by Job Seekers or obtained from third parties.
The Platform shall not be responsible for any errors, omissions, inaccuracies, or misrepresentations contained in any information provided by Job Seekers, nor for any consequences arising from such information.
The Platform does not undertake any obligation to monitor, review, or validate the content of information provided by Job Seekers on an ongoing basis.
The Platform shall not be liable for any reliance placed on such information by Employers or any other users, including where such information is displayed, processed, formatted, recommended, or otherwise made available through the Platform.
Employers acknowledge that all information relating to Job Seekers must be independently verified and that any decision to rely on such information is made at their own risk.
Job Seekers are responsible for ensuring that all information provided is truthful, up to date, not misleading, and compliant with applicable laws and regulations.”
B7E : Records, Notes, and Assessments:
“The Platform may create, generate, store, process, or make available records, notes, summaries, evaluations, or assessments in connection with its services, including those arising from screening processes, interviews, communications, or automated systems.
Such records and materials may include, without limitation:
Interview notes, summaries, or feedback;
Assessment results, rankings, scores, or evaluations;
Internal observations, commentary, or opinions;
Automated, algorithmic, or system-generated outputs; and
Communications or interactions facilitated through the Platform.
All such records, notes, and assessments are provided for general informational and administrative purposes only. They may be subjective, incomplete, selectively generated, or based on limited or third-party information, and do not constitute verified, objective, or comprehensive evaluations of any Job Seeker.
The Platform does not guarantee the accuracy, completeness, consistency, reliability, or objectivity of any such records or materials.
The Platform does not undertake any obligation to ensure that such records reflect all relevant information, are free from bias, or are suitable for any particular purpose.
The Platform shall not be responsible for any errors, omissions, misinterpretations, or conclusions arising from such records, nor for any reliance placed upon them by Employers or any other users.
Employers acknowledge and agree that:
Any records, notes, or assessments provided by the Platform must not be relied upon as the sole or primary basis for any hiring or engagement decision;
Such materials may include subjective judgments, automated outputs, or incomplete information; and
All decisions must be supported by independent assessment, verification, and due diligence carried out by the Employer.
The Platform shall not be liable for any decisions, actions, or outcomes arising from the use, interpretation, or reliance on such records or materials, including where such records are displayed, shared, summarised, or otherwise made available through the Platform.
The Platform is not obliged to retain, maintain, update, or correct any records, notes, or assessments and may modify, restrict, or remove such materials at any time.”
B7F : Interview Scheduling and Coordination:
“The Platform may provide tools or services to facilitate the scheduling, coordination, or organisation of interviews or related interactions between Employers and Job Seekers.
Such services are provided for convenience and administrative support only and do not constitute a managed recruitment or coordination service.
The Platform may assist in arranging interview times, facilitating communications, or providing scheduling functionality, but does not guarantee the successful coordination, completion, or outcome of any interview or interaction.
The Platform shall not be responsible for:
Any failure by an Employer or Job Seeker to attend, join, or participate in any scheduled interview or interaction;
Any delays, cancellations, or rescheduling of interviews or communications;
Any errors, omissions, or inaccuracies in scheduling information, including those arising from user input, availability conflicts, or time zone discrepancies;
Any failure of communications to be sent, received, accessed, or acted upon by any party;
Any failure, interruption, or limitation of third-party systems or tools used for communication or scheduling (including video conferencing, messaging, or calendar integrations);
Any system errors, downtime, or technical issues affecting the scheduling or coordination of interviews; or
Any loss of time, opportunity, business, or potential engagement arising from missed, delayed, cancelled, or disrupted interviews.
The Platform does not undertake any obligation to monitor attendance, send reminders, follow up with participants, or ensure that interviews proceed as scheduled.
Employers and Job Seekers are solely responsible for:
Confirming all interview details, including time, date, format, and method of communication;
Ensuring their availability and attendance;
Verifying any communications or updates relating to scheduling; and
Making alternative arrangements where necessary.
The Platform shall not be liable for any reliance placed on its scheduling or coordination tools or for any consequences arising from the use or misuse of such services.
The Platform reserves the right to modify, suspend, or withdraw any scheduling or coordination functionality at any time without notice.”
B7G : Cancellations and Rescheduling:
“The Platform may provide functionality to enable the cancellation or rescheduling of interviews or related interactions between Employers and Job Seekers.
Any cancellation or rescheduling of an interview or interaction is the sole responsibility of the relevant parties. The Platform does not control, manage, or enforce attendance, cancellations, or rescheduling decisions and does not act as a coordinator or intermediary in such arrangements.
The Platform does not guarantee that any cancellation or rescheduling request will be sent, received, acknowledged, or acted upon by the other party.
The Platform shall not be responsible for:
Any failure by an Employer or Job Seeker to provide adequate notice of cancellation or rescheduling;
Any failure by a party to respond to, accept, or acknowledge a cancellation or rescheduling request;
Any failure by either party to attend, participate in, or complete any scheduled interview or interaction;
Any errors, misunderstandings, or disputes relating to cancellation or rescheduling arrangements;
Any inconvenience, disruption, cost, or loss of time, business, opportunity, or reputation arising from cancelled, rescheduled, or missed interviews; or
Any repeated cancellations, delays, or changes to interview arrangements by either party.
The Platform does not impose or enforce any minimum notice periods, cancellation policies, or attendance requirements unless expressly stated otherwise.
The Platform does not undertake any obligation to monitor, intervene in, or resolve disputes between Employers and Job Seekers relating to cancellations, rescheduling, or missed interactions.
Employers and Job Seekers are solely responsible for:
Managing and communicating any cancellations or rescheduling requests;
Agreeing appropriate notice periods and expectations;
Ensuring professional conduct in relation to scheduling; and
Making alternative arrangements where necessary.
For the avoidance of doubt, no compensation, refund, credit, or other remedy shall be payable by the Platform in connection with any cancellation, rescheduling, delay, or failure to attend any interview or interaction.
The Platform shall not be liable for any reliance placed on its tools or services in relation to cancellations or rescheduling, or for any consequences arising from the use or misuse of such functionality.
The Platform reserves the right to monitor usage and to limit, suspend, or restrict access to scheduling, cancellation, or rescheduling features where misuse, excessive cancellations, or disruptive behaviour is identified.”
B8 : Subscriptions and Paid Features:
“This section sets out the terms applicable to any subscription-based services, paid features, or premium offerings made available through the Platform.
The Platform may offer access to certain enhanced services, features, or functionality on a paid basis, including, without limitation, subscription plans, featured listings, promoted visibility, priority access, or other premium tools.
The availability, scope, functionality, positioning, and pricing of such paid services may vary and may be modified, updated, restricted, or withdrawn by the Platform at any time.
Unless otherwise expressly stated, all paid services are provided on a pre-paid basis and are granted for the specified period, scope, or usage only.
The Platform does not guarantee that any paid service will result in:
Successful recruitment outcomes;
Increased candidate engagement, applications, or response rates;
Improved visibility, ranking, or prominence beyond the general operation of the Platform;
Any specific level of performance, traffic, or return on investment; or
Any measurable or commercial outcome of any kind.
Employers acknowledge and agree that:
Paid features are provided as tools to support recruitment activities and must not be relied upon as the sole or primary means of achieving recruitment outcomes;
Access to paid services does not create any form of exclusivity, preferential treatment, or guaranteed positioning relative to other users; and
The effectiveness of any paid feature may vary depending on factors outside the Platform’s control.
The Platform does not guarantee continuous, uninterrupted, or error-free access to any paid service and shall not be liable for any interruption, delay, or temporary unavailability of such services.
The Platform is not obliged to maintain, support, or continue any specific feature, functionality, or service in its existing form and may make changes to the Platform at its discretion.
The Platform shall not be responsible for any failure by an Employer to utilise or derive value from any paid service.
For the avoidance of doubt:
All payments made in respect of subscriptions or paid features are non-refundable, including in cases of partial use, non-use, or dissatisfaction; and
No compensation, credit, or refund shall be payable in respect of any perceived lack of performance or results.
The Platform reserves the right to suspend, restrict, or terminate access to any paid service where misuse, breach of these Terms, or non-payment is identified.”
B8A : Subscription Plans and Features:
“The Platform may offer one or more subscription plans or paid service tiers, each providing access to specified features, functionality, or benefits for a defined period or usage level.
The features, functionality, and benefits associated with each subscription plan may vary and are described on the Platform or in applicable documentation at the time of purchase.
Any descriptions, demonstrations, or representations of features (including in marketing materials, communications, or demonstrations) are provided for general informational purposes only and do not form part of any binding commitment or contractual obligation.
The Platform does not guarantee that any feature will always be available, will operate without interruption or error, or will remain unchanged during the subscription period.
The Platform reserves the right, at its sole discretion and without liability, to:
Modify, replace, enhance, restrict, or remove any features, functionality, or benefits;
Introduce new features or functionality which may be subject to additional charges; and
Determine the availability or eligibility of any feature within a subscription plan.
Access to subscription features is granted on a limited, non-exclusive, revocable, and non-transferable basis for the duration of the applicable subscription period and does not confer any ownership rights in the Platform or its features.
Subscription access is limited to the account holder and must not be shared, sublicensed, or made available to any third party without the Platform’s prior written consent.
The Platform may impose usage limits, fair use restrictions, or eligibility criteria in relation to any subscription features and may restrict or suspend access where such limits are exceeded or misuse is identified.
The Platform does not guarantee that any feature will meet the Employer’s specific requirements or that the use of any feature will achieve any particular outcome or result.
The Platform shall not be responsible for any failure by the Employer to utilise, access, or derive value from any subscription feature.
For the avoidance of doubt, no modification, removal, or limitation of any feature shall give rise to any entitlement to a refund, credit, or compensation.”
B8B : Billing Cycles and Renewal:
“Subscription plans are billed on a recurring basis for the duration of the selected billing cycle (for example, monthly or annually), as specified at the time of purchase.
Unless otherwise expressly stated, all subscriptions will automatically renew at the end of each billing cycle for a further equivalent period.
By purchasing a subscription, the Employer expressly authorises the Platform to charge the applicable subscription fees on a recurring basis to the designated payment method, without the need for further approval, consent, or notice at the time of each renewal.
The Platform is not obliged to provide reminders or notifications prior to the renewal of any subscription.
It is the Employer’s sole responsibility to ensure that:
Subscription details are reviewed and managed appropriately;
Cancellation requests are submitted prior to the relevant renewal date; and
All payment information is accurate, valid, and kept up to date.
The Employer acknowledges and agrees that:
Subscription fees are payable in advance for each billing cycle;
Charges will be applied automatically upon renewal unless the subscription is cancelled in accordance with these Terms;
Failure to cancel a subscription prior to renewal will result in the next billing cycle being charged in full; and
No additional consent is required for recurring charges following the initial subscription purchase.
The Platform does not provide prorated refunds, credits, or partial reimbursements for any unused portion of a subscription period, including where:
The Employer ceases to use the services;
The account is inactive; or
The Employer cancels partway through a billing cycle.
Failure to use or access any subscription service does not relieve the Employer of its payment obligations.
If any payment is declined, fails, or is not successfully processed:
The Platform may attempt to reprocess the payment using the same or any other stored payment method;
Access to the relevant subscription features may be suspended or restricted until payment is received; and
The Employer remains fully liable for all outstanding amounts.
The Platform reserves the right to recover any unpaid fees, including through the use of third-party collection services where necessary.
All fees are exclusive of any applicable taxes, levies, currency conversion costs, or payment processing charges, which shall be borne by the Employer where applicable.
The Platform may modify its pricing or billing structure at any time. Any changes to subscription fees will apply from the next billing cycle unless otherwise stated.
The Platform shall not be liable for any charges incurred as a result of automatic renewal, including where the Employer has failed to cancel a subscription prior to the renewal date.”
B8C : Cancellation and Termination of Subscriptions:
“The Employer may cancel a subscription at any time by following the applicable cancellation process made available through the Platform.
Cancellation of a subscription will take effect at the end of the current billing cycle only. Cancellation will prevent the subscription from renewing for a further billing cycle but will not affect the validity of the current subscription period.
The Employer will retain access to the relevant subscription features until the end of the paid billing period, after which access will automatically terminate.
No cancellation shall take effect retrospectively, and no refunds, credits, or reimbursements shall be provided for any fees already paid, including where the Employer:
Cancels partway through a billing cycle;
Ceases to use the subscription services; or
Fails to utilise any features available under the subscription.
For the avoidance of doubt, each billing cycle constitutes a separate, fully chargeable period, and no partial use shall give rise to any entitlement to a refund or reduction in fees.
Failure to cancel a subscription prior to the applicable renewal date will result in the subscription renewing for a further billing cycle in accordance with B8B, and the full subscription fee for that cycle shall be payable.
The Platform is not responsible for any failure by the Employer to complete the cancellation process correctly or within the required timeframe.
The Platform may, at its sole discretion and without prior notice or liability, suspend, restrict, or terminate a subscription or access to paid features immediately where:
The Employer breaches these Terms;
Payment is overdue, declined, or otherwise not successfully processed;
Misuse, abuse, or excessive or inappropriate use of the Platform is identified; or
It is necessary to protect the integrity, security, or operation of the Platform.
Where a subscription is suspended or terminated by the Platform, no refund, credit, or compensation shall be payable, except where required by applicable law.
Termination or suspension of a subscription shall not affect any accrued rights, liabilities, or outstanding payment obligations, all of which shall remain payable in full.
The Platform shall not be liable for any loss of access, loss of data, loss of functionality, loss of business, loss of opportunity, or any indirect or consequential losses arising from the cancellation, suspension, or termination of a subscription.”
B8D : Featured Listings and Paid Promotions:
“The Platform may offer featured listings, promoted visibility, or other paid promotional services designed to enhance the visibility of job postings, profiles, or other content within the Platform.
Such promotional services are intended to increase the potential for exposure but do not guarantee any level of visibility, engagement, response, or outcome.
The placement, ranking, prominence, timing, and frequency of display of any featured or promoted content are determined by the Platform at its sole discretion and may be influenced by a range of factors, including system algorithms, user behaviour, relevance, competition, and other operational or commercial considerations.
The Platform does not guarantee:
Any specific position, ranking, or prominence of a listing or content;
Continuous or uninterrupted promotion or visibility;
That promoted content will always appear ahead of non-promoted or other promoted content;
Any minimum number of views, impressions, clicks, applications, or responses; or
That any promotional activity will result in successful recruitment outcomes.
Employers acknowledge and agree that:
Promotional visibility may be rotated, limited, or adjusted over time;
Multiple users may participate in promotional services simultaneously, which may affect visibility levels;
The performance of any promotional service may be affected by factors outside the Platform’s control, including market conditions, user demand, and candidate behaviour; and
The Platform is not responsible for optimising, managing, or improving the performance of any promoted content.
The Platform reserves the right to modify, adjust, limit, suspend, or discontinue the display or promotion of any content at any time, including for operational, technical, or commercial reasons.
The Platform shall not be responsible for any variation in performance, visibility, or engagement levels associated with any featured or promoted content.
For the avoidance of doubt:
No refund, credit, or compensation shall be payable in respect of any perceived lack of performance, visibility, or results; and
The purchase of promotional services does not create any form of exclusivity, priority outcome, or guaranteed competitive advantage.
The Platform shall not be liable for any reliance placed on promotional services or for any business, commercial, or reputational outcomes arising from their use.”
B8E : No Guarantee of Results from Paid Services:
“The Platform provides subscription services, paid features, promotional tools, and related functionality to support recruitment activities. However, all such services are provided on an “as is” and “as available” basis, without any guarantee of results, performance, or outcome.
To the fullest extent permitted by law, the Platform makes no representation, warranty, or guarantee that any paid service will:
Result in successful recruitment outcomes, hires, or placements;
Generate a specific number, quality, or suitability of candidates, applications, or responses;
Improve hiring timelines, efficiency, or success rates;
Deliver any measurable return on investment, commercial benefit, or business outcome;
Meet any performance standard, expectation, or benchmark; or
Be suitable for the Employer’s specific requirements, objectives, or strategy.
The Employer acknowledges and agrees that:
All paid services are tools intended to assist recruitment activities and must not be relied upon as the sole or primary basis for any hiring, business, or commercial decision;
Recruitment outcomes depend on a wide range of factors outside the Platform’s control, including market conditions, candidate availability, competition, timing, and user behaviour;
The Platform does not control or influence the actions, responses, or conduct of Job Seekers or other users; and
The effectiveness of any paid service is inherently uncertain and may vary significantly.
The Platform does not provide recruitment advice, consultancy, or strategic guidance and does not assume any duty of care in relation to the success of any recruitment activity or business outcome.
The Platform shall not be responsible for:
The quality, suitability, or performance of any candidates identified through the Platform;
Any decisions made by the Employer in reliance on the Platform or its services; or
Any failure to achieve desired hiring, operational, or commercial outcomes.
The Platform shall not be liable for any loss of business, loss of revenue, loss of profit, loss of opportunity, reputational damage, or any indirect or consequential loss arising from or in connection with the use of any paid service, whether used individually or in combination with other services.
For the avoidance of doubt:
No dissatisfaction with the performance, effectiveness, or outcomes of any paid service shall give rise to any entitlement to a refund, credit, compensation, or other remedy; and
No information, output, or service provided by the Platform shall be interpreted as a guarantee of results or as creating any obligation on the Platform to achieve any particular outcome.”
B9 : Platform Role in Recruitment:
“This section sets out the role of the Platform in relation to recruitment activities and clarifies the relationship between the Platform, Employers, and Job Seekers.
The Platform operates solely as a technology provider and intermediary service, offering tools and functionality to facilitate connections between Employers and Job Seekers. The Platform does not act as a recruiter of record, employment agency, agent, partner, joint venture, or representative of any Employer or Job Seeker.
For the avoidance of doubt, the Platform does not:
Employ, engage, or contract with Job Seekers on behalf of Employers;
Act as an agent or intermediary with authority to bind any party;
Negotiate, determine, or influence the terms of any employment or engagement;
Supervise, direct, or control the conduct or performance of any user; or
Assume any responsibility for the introduction, selection, or engagement of any Job Seeker.
Any introduction, connection, communication, or interaction facilitated through the Platform does not create any form of employment, agency, partnership, joint venture, or contractual relationship between the Platform and any user.
All employment contracts, engagements, or working relationships are entered into directly between Employers and Job Seekers. The Platform is not a party to, and is not involved in, such arrangements.
The Platform does not guarantee and shall not be responsible for:
The conduct, performance, or suitability of any Employer or Job Seeker;
The accuracy or completeness of any information exchanged between users;
The outcome of any recruitment or hiring process; or
Compliance by any user with applicable laws, regulations, or obligations.
The Platform does not undertake any obligation to monitor, supervise, or intervene in any relationship or interaction between Employers and Job Seekers, whether before, during, or after any engagement.
Users acknowledge and agree that:
All decisions relating to recruitment, hiring, and engagement are made independently and at their own risk;
They are solely responsible for verifying information, assessing suitability, and ensuring legal compliance; and
They act as independent parties and not as agents or representatives of the Platform.
The Platform shall not be liable for any disputes, claims, losses, or liabilities arising between Employers and Job Seekers, including but not limited to:
Employment or engagement disputes;
Contractual disagreements;
Workplace issues or conduct;
Payment or compensation disputes; or
Any legal or regulatory non-compliance.
The Platform shall have no ongoing responsibility or obligation in relation to any relationship or engagement formed as a result of use of the Platform.”
B9A : Platform as Intermediary Only:
“The Platform may offer one or more subscription plans or paid service tiers, each providing access to certain features, functionality, or benefits for a defined period, scope, or level of use.
The features, functionality, and benefits included within a subscription plan are limited to those expressly described on the Platform or in applicable documentation at the time of purchase. No other features, functionality, or capabilities shall be deemed included unless explicitly stated.
Any descriptions, demonstrations, marketing materials, proposals, or communications relating to subscription plans or features are provided for general informational purposes only and shall not form part of any binding commitment, representation, or contractual obligation unless expressly incorporated into these Terms.
The Platform does not guarantee that any feature:
Will be continuously available, uninterrupted, or error-free;
Will operate in a particular manner or meet any specific performance expectation; or
Will remain available in its current form or at all during the subscription period.
The Platform reserves the right, at its sole discretion and without liability, to:
Modify, enhance, restrict, replace, or remove any feature, functionality, or benefit;
Introduce new features or services, which may be subject to additional charges; and
Determine the scope, availability, or eligibility of any feature at any time.
Access to subscription features is granted on a limited, non-exclusive, revocable, and non-transferable basis for the duration of the applicable subscription period and does not confer any ownership or proprietary rights.
The Employer shall not:
Share, sublicense, or make access available to any third party;
Attempt to bypass or circumvent usage limits or technical restrictions; or
Use any feature in a manner inconsistent with its intended purpose.
The Platform may apply usage limits, fair use policies, or access controls and may suspend or restrict access where such limits are exceeded or misuse is identified.
The Platform does not guarantee that any feature will meet the Employer’s specific requirements, support any business process, or achieve any intended outcome.
The Employer acknowledges that it is solely responsible for determining the suitability of any subscription plan or feature for its intended use and must not rely on the Platform to meet any specific operational or commercial objective.
The Platform shall not be responsible for any failure by the Employer to utilise, access, or derive value from any subscription feature.
For the avoidance of doubt:
No modification, limitation, or removal of any feature shall give rise to any entitlement to a refund, credit, or compensation; and
Access to a subscription plan does not create any entitlement to future features, upgrades, enhancements, or continued availability of existing functionality.”
B9B : No Involvement in Employment Contracts:
“The Platform does not participate in, create, draft, review, negotiate, validate, or otherwise influence any employment contract, engagement agreement, offer, or working arrangement between Employers and Job Seekers.
Any contract, agreement, offer, or arrangement entered between an Employer and a Job Seeker is made solely between those parties. The Platform is not a party to, and is not involved in, the formation, negotiation, content, execution, or enforcement of any such agreement.
For the avoidance of doubt, the use of the Platform to facilitate communications, exchange information, share documents, arrange interviews, or transmit offers does not constitute involvement by the Platform in any contractual or pre-contractual process.
The Platform does not:
Determine, influence, or approve the terms of any employment or engagement, including remuneration, responsibilities, duration, or conditions;
Provide legal, contractual, or professional advice in relation to any agreement or proposed arrangement;
Verify, validate, or guarantee the accuracy, completeness, legality, or enforceability of any contract or offer;
Monitor, assess, or intervene in any negotiations or communications between users; or
Assume any responsibility for ensuring that any agreement complies with applicable laws or regulations.
Any communications, documents, offers, or agreements exchanged through or facilitated by the Platform are the sole responsibility of the relevant users and do not create any obligation, endorsement, or liability on the part of the Platform.
The Platform shall not be responsible for:
Any misunderstanding, misrepresentation, or dispute relating to the terms of any agreement or proposed arrangement;
Any invalid, unlawful, or unenforceable contract entered between users;
Any breach, non-performance, or termination of any contract between users; or
Any consequences arising from reliance on any agreement, offer, or communication.
The Platform does not store, manage, or enforce the terms of any employment or engagement agreement and has no obligation to retain records or evidence of any contractual arrangements.
Users are solely responsible for:
Negotiating, agreeing, and documenting the terms of any employment or engagement;
Verifying all information and representations made by the other party;
Obtaining independent legal or professional advice where appropriate; and
Ensuring that any agreement is valid, enforceable, and compliant with applicable laws.
The Platform shall have no liability for any loss, claim, or damage arising out of or in connection with any contract, offer, or arrangement entered into between users, whether such interaction was facilitated through the Platform or otherwise.”
B9C : No Responsibility for Hiring Decisions:
“All hiring, selection, shortlisting, and engagement decisions are made solely and independently by the Employer. The Platform does not participate in, influence, or assume any responsibility for such decisions.
Any recommendations, matches, rankings, scores, shortlists, or suggested candidates provided by the Platform (including those generated through automated systems, algorithms, screening tools, or data processing) are provided for informational and convenience purposes only and do not constitute endorsements, recommendations, or assurances of suitability.
For the avoidance of doubt, the provision or presentation of candidates, data, or insights by the Platform shall not be interpreted as influencing or determining any hiring decision.
The Platform does not:
Assess, verify, or guarantee the suitability, qualifications, experience, or integrity of any Job Seeker;
Ensure that any candidate meets the Employer’s requirements or expectations;
Provide a complete, accurate, or exhaustive pool of candidates; or
Assume any responsibility for the accuracy or completeness of information provided by users.
Employers are solely responsible for:
Evaluating candidates and making all hiring decisions;
Verifying all information, credentials, and representations;
Conducting interviews, assessments, and due diligence; and
Determining whether to proceed with any hire or engagement.
The Platform shall not be responsible for:
Any decision to hire or not hire a candidate;
Any failure to identify or engage a suitable candidate;
Any reliance placed on Platform-generated outputs, including matches, rankings, or screening results; or
Any loss, damage, or liability arising from a hiring decision or missed opportunity.
The Platform does not guarantee that any candidate identified through the Platform is suitable for any role, nor that any suitable candidates will be identified.
The Platform shall not be liable for any claims arising from or relating to hiring decisions, including but not limited to:
Claims of misrepresentation, negligence, or reliance;
Discrimination, bias, or unfair hiring practices; or
Any employment-related disputes arising from decisions made by the Employer.
For the avoidance of doubt, all recruitment decisions are made at the Employer’s sole discretion and risk, and the Platform shall have no liability for the outcomes or consequences of such decisions.”
B9D : No Guarantee of Candidate or Employer Performance:
“The Platform does not guarantee the performance, conduct, reliability, suitability, or continued engagement of any Job Seeker or Employer.
Any employment, engagement, or working relationship entered between an Employer and a Job Seeker is undertaken entirely at the parties’ own risk. The Platform has no control over, and assumes no responsibility for, the actions, behaviour, performance, or decisions of any user following any introduction or connection made through the Platform.
For the avoidance of doubt, the use of the Platform, including any screening, matching, ranking, or communication tools, shall not be interpreted as creating any causal link between the Platform and the performance, conduct, or outcomes of any engagement.
The Platform does not:
Guarantee that any Job Seeker will perform satisfactorily or meet expectations;
Guarantee that any Employer will provide appropriate working conditions, treatment, or opportunities;
Ensure compatibility, cultural fit, or alignment between parties;
Assume responsibility for onboarding, integration, or management of any engagement; or
Assume any responsibility for the continuation, success, or outcome of any employment or working relationship.
The Platform shall not be responsible for:
Any acts, omissions, misconduct, negligence, or behaviour of any Job Seeker or Employer;
Any failure of a Job Seeker to meet expectations or perform duties;
Any dissatisfaction, dispute, or breakdown in the relationship between users;
Any decision by either party to terminate, resign from, or withdraw from an engagement;
Any failure of an engagement to meet expectations, whether commercial, operational, or personal; or
Any downstream consequences arising from an engagement, including business disruption, reputational damage, or financial loss.
The Platform does not monitor, supervise, manage, or participate in any employment or engagement relationship and has no obligation to intervene, mediate, or respond to any issues arising between Employers and Job Seekers.
The Platform shall not be required to provide replacement candidates, alternative services, or any form of remediation if an engagement is unsuccessful.
Users acknowledge and agree that all engagements are entered into independently and that all risks associated with such relationships are borne solely by the parties involved.
To the fullest extent permitted by law, the Platform shall not be liable for any direct, indirect, incidental, or consequential loss, including loss of business, loss of revenue, loss of profit, loss of opportunity, or reputational damage arising from or in connection with the performance, conduct, or actions of any Employer or Job Seeker.”
Section C – Tutoring
C1 : Nature of Tutoring Services:
“This section defines the basis on which tutoring and development services are made available through the Platform and the limits of the Platform’s involvement in those services.
Tutoring and development services accessible through the Platform are made available by Tutors acting independently. The Platform does not provide tutoring services and does not act as an educator, training provider, or academic institution. The Platform does not employ, engage, supervise, direct, or control Tutors in relation to the delivery of tutoring services.
You acknowledge and agree that:
Any tutoring or development service is arranged between you and a Tutor, and the Platform’s role is limited to facilitating access, communication, and scheduling through the Platform;
The Platform does not review, verify, endorse, guarantee, or warrant the accuracy, quality, suitability, legality, or effectiveness of any tutoring service, Tutor, or related content;
The structure, format, timing, delivery method, and content of tutoring services are determined by the Tutor and may vary without notice;
No tutoring service is standardised, regulated, or guaranteed to follow any curriculum, method, or outcome unless expressly stated in writing by the Platform;
The Platform does not guarantee the availability of any Tutor, the continuation of any tutoring arrangement, or the suitability of any Tutor for your specific needs;
No information presented on the Platform, including Tutor profiles, course descriptions, or communications, shall be relied upon as a guarantee of performance, outcome, or result; and
Any decision to engage a Tutor, rely on tutoring services, or act on any information obtained through the Platform is made entirely at your own discretion and risk.
For the avoidance of doubt:
The Platform is not responsible for any academic performance, examination result, qualification outcome, professional development, employment opportunity, or any other result arising from the use of tutoring services;
The Platform is not responsible for the conduct, acts, omissions, advice, or services of any Tutor; and
The Platform does not assume any duty to intervene in, monitor, or resolve issues arising from tutoring services except where it chooses to do so at its sole discretion.
Tutoring and development services are separate and distinct from the recruitment services described in Section B. No use of the Platform for tutoring purposes shall create any expectation, entitlement, or obligation in relation to job placement, employment opportunities, or recruitment outcomes.
This section provides the framework for the provisions that follow, which further define the scope of services, the respective responsibilities of Students and Tutors, and the commercial and operational terms governing tutoring services.”
C1A : Scope of services:
“The Platform makes available access to tutoring and development services, which may include one-to-one tutoring sessions, structured or ad hoc learning support, guidance, and access to related educational or development materials.
The Platform does not define, standardise, approve, or guarantee the scope, content, structure, or extent of any tutoring service. All aspects of a tutoring engagement, including subject matter, depth of coverage, format, delivery method, frequency, and duration, are determined solely by the Tutor and the arrangements made between Users through the Platform.
You acknowledge and agree that:
Tutoring services may be provided on a one-off, limited, or ongoing basis, and the Platform does not guarantee any minimum level of service, continuity, completion, or progression;
No tutoring service is guaranteed to cover any specific syllabus, qualification, module, topic, or learning objective, whether in whole or in part;
The Platform does not represent or guarantee that any tutoring service will be sufficient, complete, or suitable for any particular purpose, including examination preparation, academic performance, or professional development;
Any expectations regarding the scope, outcomes, or structure of tutoring services, whether based on Tutor profiles, course descriptions, communications, or other Platform content, are not binding on the Platform and are not guaranteed;
Any materials, resources, or content provided in connection with tutoring services are determined solely by the Tutor, and the Platform does not guarantee their availability, quality, completeness, or continued access; and
The Platform does not assess, verify, or confirm whether any tutoring service is appropriate for your individual needs, objectives, or circumstances.
For the avoidance of doubt:
The Platform is not responsible for any failure by a Tutor to deliver any expected or agreed scope of services;
The Platform is not responsible for whether any tutoring service is adequate, sufficient, or effective for its intended purpose; and
Any decision to engage tutoring services for a specific outcome or objective is made entirely at your own discretion and risk.
This clause defines the scope of tutoring services only and operates alongside the provisions that follow, which govern the use of such services, including user responsibilities, payments, and scheduling.”
C1B : Platform role:
“The Platform operates solely as an intermediary that facilitates connections, communication, and arrangements between Users in relation to tutoring and development services.
The Platform does not provide tutoring services and does not act as an educator, training provider, or academic institution. Tutors provide services independently and are solely responsible for all aspects of the tutoring services they offer.
You acknowledge and agree that:
The Platform does not employ, engage, appoint, or otherwise control Tutors in relation to the provision of tutoring services;
The Platform does not supervise, direct, manage, or control the content, delivery, quality, legality, or performance of any tutoring service;
The Platform does not assess, guarantee, or accept responsibility for the suitability, competence, qualifications, or conduct of any Tutor, regardless of whether any verification, checks, or reviews are carried out;
Aany verification, moderation, review, ranking, recommendation, or matching functionality provided by the Platform is carried out for operational purposes only and does not constitute endorsement, approval, or a guarantee of suitability or performance;
You are solely responsible for selecting, engaging, and continuing to work with any Tutor, and the Platform does not make decisions on your behalf or assume responsibility for such decisions;
Any information made available through the Platform, including profiles, descriptions, ratings, reviews, or communications, is not relied upon as a representation or guarantee by the Platform and is used at your own risk;
Any tools, features, or systems provided by the Platform, including messaging, scheduling, matching, or payment systems, are provided solely to facilitate User interaction and do not create any involvement, control, or responsibility in relation to the tutoring services; and
The Platform does not undertake and is not subject to any duty to monitor, review, intervene in, or resolve issues arising between Users, whether it has knowledge of such issues.
For the avoidance of doubt:
The Platform is not responsible for the acts, omissions, conduct, advice, or services of any Tutor or Student;
The Platform is not responsible for any decision made by a User to engage or rely on a Tutor;
The Platform is not responsible for the outcome, quality, suitability, legality, or effectiveness of any tutoring service; and
No failure by the Platform to act, intervene, suspend, remove, or otherwise respond to any issue shall give rise to liability.
Nothing in the operation of the Platform, including any interaction, communication, or support provided, shall be interpreted as creating any relationship of employment, agency, partnership, joint venture, fiduciary duty, or duty of care between the Platform and any User.”
C1C : No guarantee of outcomes:
“You acknowledge and agree that the use of tutoring and development services through the Platform does not guarantee, and shall not be interpreted as guaranteeing, any academic, educational, professional, or personal outcome.
The Platform does not make, and expressly disclaims, any representation, warranty, or guarantee that:
You will achieve any grade, score, qualification, or examination result;
Any tutoring service will be suitable, sufficient, complete, or effective for any specific purpose, including examination preparation, academic improvement, or skills development;
You will achieve any level of understanding, competency, or performance because of tutoring services;
Any tutoring service will lead to employment, career progression, professional advancement, or any other external outcome; or
Any advice, guidance, instruction, or materials provided through tutoring services will produce any particular result or outcome.
You further acknowledge and agree that:
Any statements, assurances, projections, or representations made by a Tutor are made independently and are not made on behalf of the Platform;
The Platform does not adopt, endorse, verify, or accept responsibility for any such statements or representations;
You do not rely on the Platform to assess, guarantee, or ensure the suitability, effectiveness, or outcome of any tutoring service;
Any decision to act on advice, guidance, or instruction provided through tutoring services is made solely at your own discretion and risk; and
Individual outcomes depend on factors outside the Platform’s control, including your own effort, engagement, prior knowledge, and external circumstances.
For the avoidance of doubt:
The Platform is not responsible for any failure to achieve an intended or expected outcome;
The Platform is not responsible for the adequacy, suitability, or effectiveness of any tutoring service for its intended purpose;
The Platform is not responsible for any decision made, action taken, or outcome arising from reliance on tutoring services; and
No content on the Platform, including Tutor profiles, course descriptions, communications, or other materials, shall be interpreted as a promise, assurance, or guarantee of any outcome or result.
This clause applies in all circumstances, including where a tutoring service is used for a specific stated objective, and regardless of any expectations formed before or during use of the Platform.”
C1D : Distinction from recruitment:
“Tutoring and development services made available through the Platform are separate from and operate independently of the recruitment services described in Section B.
The Platform does not provide tutoring services as part of any recruitment process, and no tutoring service forms part of, contributes to, or is linked—whether directly or indirectly—to any obligation to provide employment opportunities, introductions to Employers, or recruitment outcomes.
You acknowledge and agree that:
The use of tutoring or development services does not create, and shall not be interpreted as creating, any entitlement to be introduced to Employers, shortlisted for roles, or otherwise considered for employment;
The Platform does not assess, evaluate, certify, or represent that any User is “job-ready”, “interview-ready”, or suitable for employment based on their participation in tutoring services;
The Platform does not use participation in tutoring services as a basis for recruitment decisions, prioritisation, or matching with Employers;
Any recruitment services, including job applications, introductions, and hiring decisions, are conducted independently of any tutoring services used and without reference to such use;
Any interaction, communication, or relationship formed between Users (including Tutors, Students, and Employers) does not create any obligation on the Platform to facilitate or support recruitment outcomes; and
Any referrals, recommendations, or introductions made by Users are made independently of the Platform and do not create any responsibility or liability for the Platform.
For the avoidance of doubt:
The Platform does not guarantee, represent, or imply that tutoring services will lead to employment, career progression, or recruitment opportunities;
The Platform is not responsible for any expectation, assumption, or perception that tutoring services form part of a pathway to recruitment outcomes, regardless of how such expectation arises;
No payment made for tutoring services shall be interpreted as payment for recruitment services or as creating any entitlement to recruitment-related benefits;
The use of both tutoring and recruitment services through the Platform does not create a combined, bundled, integrated, or sequential service; and
No content on the Platform, including marketing materials, descriptions, communications, or user-generated content, shall be relied upon as establishing any link between tutoring services and recruitment outcomes.
This clause applies in all circumstances, including where a User engages with both tutoring and recruitment services, and regardless of any belief, expectation, or prior interaction with the Platform.”
C2 : Students:
“This clause sets out your responsibilities when accessing and using tutoring and development services through the Platform.
You acknowledge and agree that tutoring services are dependent on your own participation, judgment, and decisions. The Platform does not manage, supervise, or control your engagement with tutoring services and does not assume responsibility for how you use or benefit from those services.
You are solely responsible for:
Selecting tutoring services that are appropriate for your needs, including subject matter, level, and objectives, without reliance on the Platform to make such determinations;
Providing accurate, complete, and up-to-date information regarding your abilities, requirements, and expectations;
Attending scheduled sessions on time and ensuring you are adequately prepared to participate;
Engaging actively, consistently, and appropriately in tutoring sessions; and
Determining whether any tutoring service is suitable for your intended purpose, including examination preparation or skills development.
You acknowledge and agree that:
The Platform does not advise, guide, or determine which tutoring services are suitable for you and does not assume responsibility for any decision you make in selecting or continuing with a Tutor;
Any failure to achieve a desired outcome, including where you attend and participate in tutoring sessions, does not give rise to any entitlement to a refund, replacement, or claim against the Platform;
The effectiveness, adequacy, or value of any tutoring service is not guaranteed and may be affected by factors including your level of preparation, engagement, and external circumstances;
Any dissatisfaction with a tutoring service, including perceived lack of progress or benefit, does not create any obligation or liability on the Platform; and
Any reliance on advice, guidance, or instruction provided during tutoring services is at your own discretion and risk.
In relation to communication and conduct, you agree that:
You will always communicate respectfully and appropriately with Tutors and other Users;
You will not engage in harassment, abuse, or inappropriate conduct;
You will not misuse the Platform or its systems, including by attempting to bypass Platform processes or arrange services outside the Platform where such conduct is restricted under these Terms; and
You are responsible for the consequences of your communications, actions, and interactions with other Users.
For the avoidance of doubt:
The Platform is not responsible for any failure of a tutoring service that arises from your actions, omissions, expectations, or decisions;
The Platform is not responsible for the outcome, effectiveness, or value of any tutoring service, regardless of your level of participation;
The Platform is not responsible for any misunderstanding, incorrect expectation, or decision made by you in relation to tutoring services; and
No level of participation, effort, or engagement by you creates any entitlement to a particular outcome, level of service, or remedy.
Failure to comply with your responsibilities under this clause may result in restriction, suspension, or termination of your access to tutoring services in accordance with these Terms.”
C2A : Use of tutoring services:
“You agree to use tutoring and development services made available through the Platform solely for their intended purpose, being legitimate educational and developmental support, and strictly in accordance with these Terms.
You acknowledge and agree that:
Tutoring services are provided for your personal use only and may not be transferred, assigned, shared, resold, or used on behalf of any third party without the prior written consent of the Platform;
Unless expressly authorised, tutoring sessions are intended for a single User, and you must not permit any third party to attend, access, observe, or participate in any session;
You are solely responsible for how you use tutoring services, including the purpose, manner, and context in which you engage with a Tutor;
You will not use tutoring services for any purpose outside their intended educational and developmental scope, including for commercial use, non-educational activities, or any unlawful or inappropriate purpose;
You will not use the Platform, any tutoring session, or any communication channel to initiate, arrange, or continue services outside the Platform where such conduct is restricted under these Terms, regardless of whether such activity begins during or after a session; and
You are responsible for ensuring that your use of tutoring services complies with all applicable laws and these Terms at all times.
You further acknowledge and agree that:
The Platform does not monitor, supervise, or control how tutoring services are used and is not responsible for any use, misuse, or consequences arising from your use of such services;
The Platform does not assess or approve the purpose for which tutoring services are used and does not accept responsibility for whether such use is appropriate, effective, or lawful; and
Any misuse of tutoring services, including use in breach of this clause, is at your own risk.
For the avoidance of doubt:
Any use of tutoring services in breach of this clause may result in immediate restriction, suspension, or termination of your access to the Platform without liability;
No use of tutoring services in breach of this clause shall give rise to any entitlement to a refund, replacement, continuation of services, or claim against the Platform; and
The Platform is not responsible for any outcome, consequence, or loss arising from the way in which tutoring services are used, whether such use is compliant or non-compliant with these Terms.”
C2B : Responsibilities:
“You are solely responsible for your engagement with tutoring and development services and for all decisions, actions, and outcomes arising from your use of such services.
You must accurately identify and communicate your requirements, including subject matter, level, objectives, and expectations, and ensure that any information you provide is complete and up to date. You are responsible for preparing for each session, including reviewing relevant materials, completing any agreed tasks, and ensuring you are able to participate effectively. You must engage actively in tutoring sessions, seek clarification where required, and manage your own learning process without reliance on the Platform or any Tutor to direct or enforce your engagement.
You are also responsible for determining whether any tutoring service is suitable for your intended purpose, including examination preparation or skills development, and for deciding whether to continue, modify, or discontinue any engagement. You must manage your own expectations as to the scope, format, delivery, and potential outcomes of tutoring services.
The Platform does not provide advice, direction, or guidance as to how you should engage with tutoring services and does not assume responsibility for your decisions, actions, or level of engagement. Neither the Platform nor any Tutor is required to adapt or modify tutoring services to compensate for your lack of preparation, misunderstanding, or level of participation. Any failure on your part to prepare, participate, or provide accurate information may affect the quality, effectiveness, or outcome of tutoring services and does not give rise to any entitlement to a refund, replacement, or claim.
Your level of effort, engagement, or compliance with these Terms does not create any entitlement to a particular outcome, level of service, or remedy. Any dissatisfaction with the effectiveness, adequacy, or value of tutoring services, including where you have fully participated, does not create any obligation or liability on the Platform.
For the avoidance of doubt:
The Platform is not responsible for any failure, limitation, or perceived inadequacy of tutoring services arising from your actions, omissions, decisions, expectations, or level of engagement;
The Platform is not responsible for any misunderstanding, miscommunication, or incorrect assumption made by you in relation to tutoring services;
The Platform is not responsible for any decision made by you to engage, continue, or discontinue tutoring services; and
Any outcome, consequence, or loss arising from your use of tutoring services, including where you have acted in good faith or made reasonable efforts, is at your own risk.
Failure to comply with your responsibilities under this clause may result in restriction, suspension, or termination of your access to tutoring services without liability to the Platform.”
C2C : Communication with tutors:
“You are solely responsible for all communications and interactions with Tutors, whether conducted through the Platform or by any other means.
All communications between you and a Tutor, including messages, discussions, arrangements, and any representations or assurances, are made directly between Users. The Platform is not a party to such communications and does not control, supervise, verify, or assume responsibility for their content, accuracy, tone, legality, or consequences. The provision of messaging tools or other communication functionality on the Platform is solely to facilitate interaction and does not constitute involvement in, endorsement of, or responsibility for any communication or arrangement between Users.
Any statements, commitments, or representations made by a Tutor are made independently and are not made on behalf of, nor are they binding upon, the Platform. You are responsible for understanding, confirming, and agreeing the terms of any arrangement with a Tutor, including scope, format, expectations, and any additional terms. Any misunderstanding, misinterpretation, or dispute arising from such communication is your responsibility and does not give rise to any obligation or liability on the Platform.
The Platform has no obligation to monitor, review, assess, or intervene in communications between Users and shall have no liability for any failure to do so, whether it has access to, visibility of, or knowledge of such communications. The Platform does not enforce, recognise, or accept responsibility for any informal, direct, or off-platform agreement made between Users unless expressly incorporated into the Platform in accordance with these Terms.
Any communication conducted outside the Platform, including via third-party applications, email, telephone, or other channels, is undertaken entirely at your own risk and without any involvement, oversight, or responsibility on the part of the Platform. The Platform is not responsible for the conduct, behaviour, advice, or communication of any User, including any communication that is inappropriate, misleading, or harmful.
For the avoidance of doubt:
The Platform is not responsible for the content, outcome, or consequences of any communication between Users, regardless of where or how such communication takes place;
No communication between Users shall be relied upon as creating any obligation, representation, or liability on the part of the Platform;
The Platform is not required to act upon, investigate, or resolve any issue arising from communication between Users; and
Any reliance placed on communication with a Tutor, including advice, guidance, or commitments, is at your own discretion and risk.
Failure to comply with this clause may result in restriction, suspension, or termination of your access to the Platform without liability to the Platform.”
C2D : Reliance and outcomes:
“You acknowledge and agree that your use of tutoring and development services is undertaken entirely at your own discretion and risk, and that you are solely responsible for all decisions, actions, and outcomes arising from your participation in such services.
You must not rely on the Platform to assess, select, guarantee, or ensure the suitability, adequacy, effectiveness, or outcome of any tutoring service. The Platform does not provide advice, recommendations, or assurances as to the results that may be achieved and does not assume any duty of care in relation to your use of tutoring services.
Any advice, guidance, instruction, explanation, opinion, or information provided by a Tutor is given independently and is not verified, endorsed, or adopted by the Platform. The Platform does not guarantee or accept responsibility for the accuracy, completeness, reliability, or usefulness of any such input, whether correct or incorrect. You are solely responsible for evaluating, interpreting, and deciding whether to act on any information obtained through tutoring services, and any decision to act or refrain from acting is made entirely at your own risk.
The Platform does not guarantee, warrant, or undertake that tutoring services will be suitable, sufficient, effective, or fit for any particular purpose. In particular, the Platform does not accept responsibility for any academic result, examination or qualification outcome, improvement in knowledge or performance, professional or career outcome, or any consequence arising from the application or interpretation of information obtained through tutoring services.
No level of participation, effort, or compliance with these Terms creates any entitlement to a particular outcome, level of service, or remedy. Any expectation that tutoring services will achieve a specific result is your own and does not give rise to any obligation or liability on the Platform. Dissatisfaction with the outcome, effectiveness, or value of tutoring services does not entitle you to a refund, replacement, or claim.
For the avoidance of doubt:
The Platform is not responsible for any loss, damage, or consequence arising from reliance on tutoring services, including where such reliance is reasonable, foreseeable, or made in good faith;
The Platform is not responsible for any decision made by you based on advice, guidance, or information provided during tutoring services;
The Platform is not responsible for any failure to achieve an intended or expected outcome, regardless of your level of participation or effort; and
No content on the Platform, including Tutor profiles, course descriptions, communications, or other materials, shall be relied upon as creating any assurance, guarantee, representation, or obligation in relation to outcomes.”
C3 : Tutors:
“Tutors provide tutoring and development services independently through the Platform and are solely responsible for all aspects of the services they offer and deliver.
You acknowledge and agree that the Platform does not employ, engage, appoint, or otherwise control Tutors and does not assume responsibility for their conduct, performance, or services. Tutors act in their own capacity and are solely responsible for ensuring that they are competent, qualified, and legally permitted to provide the services they offer.
Tutors are responsible for the accuracy, completeness, and truthfulness of all information they provide on the Platform, including their qualifications, experience, and areas of expertise. They are also solely responsible for the content, structure, delivery, quality, legality, and appropriateness of all tutoring services, as well as for their conduct, behaviour, and interactions with Students and other Users.
The Platform does not assess, guarantee, or accept responsibility for the competence, qualifications, suitability, legality, or performance of any Tutor. Any checks, verifications, reviews, or moderation processes carried out by the Platform are undertaken for operational purposes only and do not constitute endorsement, approval, or an assumption of responsibility.
Any decision to engage, continue with, or rely on a Tutor is made entirely at your own discretion and risk. The Platform does not control or guarantee the availability, reliability, or continuity of any Tutor or tutoring service and is not responsible for any act, omission, error, negligence, misrepresentation, or misconduct of any Tutor. This includes any inaccuracy, misleading statement, or omission in Tutor profiles, communications, or materials.
Any dispute between a Tutor and a Student, including those relating to service delivery, expectations, conduct, or outcomes, is solely between those Users and does not give rise to any obligation or liability on the Platform. The Platform has no obligation to monitor, assess, intervene in, or enforce the performance or conduct of Tutors and shall have no liability for any failure to do so, whether it has knowledge of any issue.
For the avoidance of doubt:
The Platform is not responsible for the quality, suitability, effectiveness, or legality of tutoring services;
The Platform is not responsible for any loss, damage, or consequence arising from the acts or omissions of any Tutor;
No Tutor acts as an employee, agent, representative, or partner of the Platform and has no authority to bind or represent the Platform; and
No verification, review, or other Platform activity shall be interpreted as creating any endorsement, guarantee, or liability in relation to any Tutor.
Any failure by a Tutor to comply with this clause may result in restriction, suspension, or removal from the Platform without liability to the Platform.”
C3A : Registration and eligibility:
“In order to offer tutoring and development services through the Platform, Tutors must register an account and provide such information as the Platform may require.
You acknowledge and agree that all responsibility for meeting, maintaining, and demonstrating eligibility to provide tutoring services rests solely with the Tutor. The Platform does not determine, assess, guarantee, or accept responsibility for whether any Tutor is qualified, competent, suitable, or legally permitted to provide services.
Tutors are responsible for ensuring that all information provided to the Platform, including qualifications, experience, credentials, and areas of expertise, is accurate, complete, current, and not misleading. Tutors must ensure that they possess the necessary knowledge, capability, and legal authority to provide the services they offer and that they comply at all times with all applicable laws, regulations, licensing requirements, and tax obligations.
The Platform does not verify, guarantee, or assume responsibility for any information provided by Tutors. This applies irrespective of whether any checks, verification processes, moderation, or reviews are carried out. Any such activity is undertaken solely for operational purposes and shall not be interpreted as endorsement, approval, certification, or confirmation of a Tutor’s identity, qualifications, competence, or legality.
You further acknowledge and agree that the Platform has no obligation to assess, monitor, or ensure the ongoing eligibility, competence, or compliance of any Tutor and is not responsible for any inaccuracy, misrepresentation, omission, or fraudulent information provided by a Tutor. The Platform is also not responsible for any act, omission, or breach of law by a Tutor, including circumstances where a Tutor is not qualified, licensed, or legally permitted to provide services. Any decision to engage or rely on a Tutor, including reliance on information made available on the Platform, is made entirely at your own discretion and risk.
The Platform may, at its sole discretion, review, restrict, suspend, or remove any Tutor account. However, it does not undertake any obligation to do so and shall have no liability for any failure to identify, investigate, act upon, or remove any Tutor.
For the avoidance of doubt:
No registration, verification, approval, or continued presence of a Tutor on the Platform shall be interpreted as confirmation of their qualifications, competence, suitability, or legality;
The Platform does not act as a regulator, certifying authority, or governing body in relation to Tutors; and
No reliance may be placed on the Platform in determining whether a Tutor is eligible, qualified, or compliant.”
C3B : Obligations and conduct:
“Tutors are solely responsible for their conduct, behaviour, and the manner in which they provide tutoring and development services through the Platform.
Tutors must ensure that all services are delivered lawfully, appropriately, and within the scope of their stated capabilities. All communications, representations, and materials provided by Tutors must be accurate, not misleading, and consistent with the services being offered.
Tutors must not make any guarantees, assurances, or representations regarding specific outcomes, including academic results, qualifications, or career progression. Tutors are responsible for ensuring that Students are not given any false, misleading, or unsubstantiated expectations in relation to tutoring services.
Tutors must conduct themselves in a professional and respectful manner and must not engage in harassment, abuse, unlawful conduct, or any behaviour that is inappropriate or harmful to other Users. Tutors must also ensure that any materials, content, or information provided are lawful and appropriate.
Tutors must not misuse the Platform or its systems, including by attempting to bypass Platform processes, arranging or delivering services outside the Platform where such conduct is restricted under these Terms, or using the Platform for any purpose outside its intended educational and developmental scope.
You acknowledge and agree that the Platform does not control, supervise, or enforce the conduct, behaviour, or performance of Tutors and does not assume responsibility for the manner in which tutoring services are delivered. The Platform has no obligation to monitor, review, intervene in, or enforce compliance with Tutor obligations and shall have no liability for any failure to do so, whether or not it has knowledge of any conduct or issue.
You further acknowledge and agree that:
The Platform is not responsible for any act, omission, error, negligence, misconduct, or judgement of any Tutor;
The Platform is not responsible for the quality, method, standard, or effectiveness of any tutoring service;
The Platform is not responsible for any representation, statement, or communication made by a Tutor, including any that is inaccurate, misleading, or inappropriate; and
Any interaction between a Tutor and a Student is undertaken entirely at their own risk.
For the avoidance of doubt:
The Platform is not liable for any loss, damage, or consequence arising from the conduct, behaviour, or performance of any Tutor;
The Platform is not responsible for any expectation created by a Tutor, whether express or implied;
The Platform is not responsible for any arrangement, agreement, or interaction conducted outside the Platform, regardless of how it is initiated; and
No Tutor has authority to act on behalf of, represent, or bind the Platform in any manner.
Any breach of this clause may result in restriction, suspension, or removal from the Platform at the Platform’s sole discretion and without liability.”
C3C : Accuracy of information:
“Tutors are solely responsible for the accuracy, completeness, reliability, and ongoing validity of all information they provide on or through the Platform, including their qualifications, experience, credentials, areas of expertise, availability, and any other representations relating to their services.
The Platform does not verify, validate, guarantee, or assume responsibility for the accuracy, completeness, authenticity, or reliability of any information provided by Tutors. This applies regardless of how such information is presented, displayed, ranked, promoted, or made accessible on the Platform, and regardless of whether any checks, verification processes, badges, indicators, reviews, or moderation activities are applied.
The publication, display, ranking, or promotion of Tutor information on the Platform does not constitute endorsement, approval, certification, or confirmation by the Platform. Any tools, features, or indicators provided by the Platform are for informational or operational purposes only and must not be relied upon as evidence of accuracy, quality, or suitability.
Tutors are responsible for ensuring that all information they provide is truthful, current, and not misleading at all times, and for promptly updating or correcting any information that becomes inaccurate, incomplete, or outdated. The Platform has no obligation to monitor, verify, update, or correct any information provided by Tutors and shall have no liability for any failure to do so, whether or not it has knowledge of any inaccuracy or issue.
You acknowledge and agree that:
The Platform is not responsible for any inaccuracy, misrepresentation, omission, or fraudulent information provided by a Tutor;
Any decision to engage or rely on a Tutor, including reliance on any information presented on the Platform, is made entirely at your own discretion and risk; and
The Platform is not responsible for any consequence, loss, or damage arising from reliance on Tutor information, whether such information is accurate, inaccurate, incomplete, or misleading.
The Platform may, at its sole discretion, review, amend, restrict, or remove any information provided by Tutors, but does not undertake any obligation to do so and shall have no liability for any failure to identify, investigate, act upon, or remove inaccurate or misleading information.
For the avoidance of doubt:
No information made available by a Tutor on the Platform shall be interpreted as having been verified, endorsed, or guaranteed by the Platform;
No reliance may be placed on the Platform in determining the accuracy, validity, or suitability of any Tutor or their services; and
The Platform is not responsible for any loss, damage, or consequence arising directly or indirectly from the use of, or reliance on, any Tutor information.”
C3D : Delivery of services:
“Tutors are solely responsible for the delivery of all tutoring and development services provided through the Platform, including the timing, structure, content, format, method, and overall conduct of such services.
You acknowledge and agree that the Platform does not provide, manage, supervise, control, or guarantee the delivery of tutoring services and does not assume responsibility for how such services are performed, whether directly or indirectly.
All arrangements between a Tutor and a Student regarding the scope, content, format, scheduling, or delivery of tutoring services are made directly between those Users. The Platform is not a party to such arrangements and does not enforce, oversee, or accept responsibility for their performance or outcome.
Tutors are solely responsible for ensuring that services are delivered as agreed, including in relation to timing, duration, subject matter, and continuity. The Platform does not guarantee or accept responsibility for the availability, punctuality, reliability, or continued provision of tutoring services and is not responsible for any cancellation, delay, non-attendance, interruption, or incomplete delivery.
The Platform does not guarantee or accept responsibility for the quality, standard, effectiveness, suitability, or fitness for purpose of any tutoring service, nor for the method or approach used in delivering such services. The Platform is not responsible for any act, omission, error, negligence, or judgement of any Tutor in the delivery of services.
Where tutoring services are delivered using online tools, communication systems, or third-party platforms, whether provided by the Platform or otherwise, the Platform does not guarantee their availability, functionality, or performance and is not responsible for any technical, connectivity, or communication issues affecting the delivery of services.
You acknowledge and agree that:
The Platform is not responsible for any failure by a Tutor to deliver services in whole or in part, including where services are cancelled, delayed, interrupted, or abandoned;
The Platform is not responsible for any loss, damage, or consequence arising from the delivery, non-delivery, or inadequate delivery of tutoring services, including any indirect or consequential loss; and
Any dissatisfaction with the delivery of tutoring services does not give rise to any obligation or liability on the Platform.
The Platform has no obligation to monitor, enforce, or intervene in the delivery of tutoring services and shall have no liability for any failure to do so, whether or not it has knowledge of any issue.
For the avoidance of doubt:
No tutoring service shall be interpreted as being provided by, on behalf of, or under the control of the Platform;
The Platform is not responsible for any agreement, arrangement, or understanding between a Tutor and a Student; and
No reliance may be placed on the Platform in relation to the delivery, performance, or completion of tutoring services.
Any failure by a Tutor to comply with this clause may result in restriction, suspension, or removal from the Platform without liability.”
C4 : Tutor Status:
“Tutors provide tutoring and development services through the Platform as independent contractors and not as employees, workers, agents, partners, or representatives of the Platform.
Nothing in these Terms, nor any use of the Platform, shall be interpreted as creating any employment relationship, worker relationship, agency, partnership, joint venture, or any form of legal dependency between the Platform and any Tutor.
You acknowledge and agree that Tutors operate as independent service providers and are solely responsible for determining how, when, and in what manner they provide their services. The Platform does not control, direct, or supervise the method, manner, or performance of tutoring services and does not require Tutors to accept any engagement or provide services at any specific time or in any specific way.
The availability of the Platform, including any tools, systems, or rules governing its use, is for operational purposes only and does not constitute control over Tutors or create any employment or worker relationship. Any standards, requirements, or restrictions imposed by the Platform relate solely to the operation and integrity of the Platform and do not affect the independent status of Tutors.
Tutors are free to:
Decide whether or not to offer services through the Platform;
Accept or decline any engagement; and
Provide services to other clients or through other platforms or arrangements without restriction.
Tutors are not integrated into the Platform’s business and provide services on their own behalf and not on behalf of the Platform. Tutors have no authority to act for, represent, or bind the Platform in any way.
Tutors are solely responsible for their own legal and financial affairs, including:
The declaration and payment of all applicable taxes, national insurance contributions, and other statutory obligations;
Compliance with all applicable laws and regulations in connection with their services; and
Maintaining any licences, registrations, or authorisations required to provide tutoring services.
The Platform does not provide, and Tutors are not entitled to, any employment-related rights or benefits, including salary, holiday pay, sick pay, pension contributions, minimum wage protections, or any other statutory or contractual entitlement.
You further acknowledge and agree that:
The Platform does not guarantee the availability of work, assignments, or income;
There is no obligation on the Platform to offer opportunities or on Tutors to accept them; and
No course of dealing, conduct, or interaction between the Platform and a Tutor shall be interpreted as creating an employment relationship or any form of ongoing obligation.
The Platform may, at its sole discretion, restrict, suspend, or remove access to the Platform, but such actions are undertaken solely for operational and contractual purposes and do not constitute supervision, control, or disciplinary action of the type associated with an employment relationship.
For the avoidance of doubt:
Tutors act entirely in their own capacity and not as employees, workers, or representatives of the Platform;
The Platform is not responsible for any act, omission, liability, or obligation of any Tutor; and
No reliance may be placed on the Platform in asserting any employment status, entitlement, or right.”
C4A : Independent contractor status:
“Tutors operate as independent contractors when using the Platform and provide tutoring and development services in their own capacity and on their own behalf.
Nothing in these Terms, nor any use of the Platform, shall be interpreted as creating any employment relationship, worker relationship, agency, partnership, joint venture, or any other form of legal dependency between the Platform and any Tutor.
You acknowledge and agree that Tutors retain full control over how they conduct their activities and are solely responsible for determining whether, when, and how they offer and deliver their services. The Platform does not control, direct, or supervise the method, manner, or performance of tutoring services.
The availability of the Platform, including any tools, systems, standards, or rules governing its use, is provided for operational and administrative purposes only. Such requirements are intended to maintain the integrity and functionality of the Platform and shall not be interpreted as exercising control over Tutors or as creating any employment or worker relationship.
Tutors are free to:
Decide whether to offer services through the Platform;
Accept or decline any engagement without consequence;
Determine their level of activity, including the number and frequency of services provided; and
Provide services to other individuals, businesses, or platforms without restriction and without any requirement for exclusivity.
The Platform does not guarantee the availability of work, assignments, or income and does not impose any obligation on Tutors to make themselves available for work. There is no mutual obligation between the Platform and any Tutor to provide or accept work.
Tutors are not integrated into the Platform’s business and provide services independently, using their own judgement, skill, and expertise. The Platform does not provide employment-type supervision, training, or performance management in relation to the delivery of services.
Tutors are solely responsible for their own legal and financial affairs, including:
The declaration and payment of all applicable taxes, national insurance contributions, and other statutory liabilities;
Compliance with all applicable laws and regulations; and
Maintaining any licences, qualifications, or registrations required to provide their services.
The Platform does not provide, and Tutors are not entitled to, any employment-related rights or benefits, including salary, holiday pay, sick pay, pension contributions, minimum wage protections, or any other statutory or contractual entitlement.
The Platform may restrict, suspend, or remove access to the Platform at its sole discretion. Such actions relate solely to contractual access to the Platform and shall not be interpreted as disciplinary action, supervision, or control consistent with an employment relationship.
You further acknowledge and agree that:
Tutors act in their own capacity and not as employees, workers, or representatives of the Platform;
Tutors have no authority to bind, represent, or act on behalf of the Platform; and
No course of dealing, interaction, or pattern of use of the Platform shall give rise to any employment or worker status, regardless of frequency, duration, or economic reliance.
For the avoidance of doubt:
The Platform is not responsible for any act, omission, liability, or obligation of any Tutor;
No reliance may be placed on the Platform in asserting any employment status, entitlement, or right; and
- No aspect of the Platform’s operation shall be interpreted as creating control, dependency, or integration consistent with an employment relationship.”
C4B : No employment / partnership:
“Nothing in these Terms, nor any use of the Platform, shall be interpreted as creating any relationship of employment, worker status, agency, partnership, joint venture, or any other form of legal association between the Platform and any Tutor.
Tutors act solely in their own capacity and on their own behalf. Tutors are not authorised to act as agents, representatives, or intermediaries of the Platform and have no authority to bind, represent, or enter into any agreement on behalf of the Platform under any circumstances.
You acknowledge and agree that:
Any interaction, communication, or arrangement between a Tutor and a Student is made solely between those Users and does not involve the Platform as a party;
The Platform does not authorise, approve, or endorse any representation made by a Tutor, whether express or implied; and
The Platform is not responsible for any statement, commitment, or representation made by a Tutor, including any that suggests a relationship with or authority from the Platform.
Tutors must not present themselves as employees, agents, or representatives of the Platform, nor use the Platform’s name, branding, or presence in a manner that suggests any formal relationship, authority, or endorsement.
The existence of a Tutor’s profile, activity, or presence on the Platform, including any visibility, ranking, or association with the Platform’s branding, shall not be interpreted as creating any authority, relationship, or endorsement.
The Platform shall have no liability for any act, omission, representation, or conduct of any Tutor, including where a Tutor purports or appears to act on behalf of the Platform without authority.
You acknowledge and agree that:
Any belief, assumption, or reliance that a Tutor is acting on behalf of or representing the Platform, whether reasonable or not, is made entirely at your own risk;
No agreement, arrangement, or commitment entered by a Tutor shall be binding on the Platform under any circumstances; and
The Platform shall not be liable, jointly or severally, for any obligation, liability, or consequence arising from the actions or representations of a Tutor.
The Platform has no obligation to monitor, prevent, or act in relation to any representation or conduct by a Tutor and shall have no liability for any failure to do so, whether it has knowledge of such conduct.
For the avoidance of doubt:
Tutors act entirely independently and do not form part of the Platform’s business;
The Platform is not a party to any agreement between Tutors and Students; and
No reliance may be placed on the Platform in asserting any authority, relationship, or liability arising from a Tutor’s conduct.”
C4C : No guaranteed work:
“The Platform does not guarantee the availability of any work, engagements, Students, visibility, or income to Tutors at any time.
You acknowledge and agree that there is no obligation on the Platform to offer, provide, allocate, or facilitate any tutoring opportunities, and no obligation on Tutors to accept or undertake any engagement offered through the Platform.
The use of the Platform does not create any expectation, entitlement, or right to receive work, a minimum level of engagements, priority access to opportunities, or any form of ongoing or continuous relationship.
Tutors retain full discretion as to whether, when, and to what extent they make themselves available for tutoring services and may accept or decline any engagement without consequence. The Platform does not impose any requirement for minimum activity, availability, or participation.
The Platform does not guarantee, and has no obligation to ensure, that opportunities are distributed fairly, equally, consistently, or in any particular manner. Any visibility, ranking, matching, or allocation of opportunities through the Platform is determined at the Platform’s discretion and may change at any time without notice.
You acknowledge and agree that:
The Platform does not guarantee any level of income, revenue, or financial benefit;
Any earnings derived from the Platform are variable, uncertain, and dependent on factors outside the Platform’s control;
The Platform is not responsible for any loss of opportunity, loss of income, or reduction in actual or anticipated work, including where such loss results from changes to the Platform, its systems, or its operation; and
Any reliance on past levels of activity, frequency of engagements, or duration of use does not create any entitlement to future opportunities.
No course of dealing, pattern of activity, or history of engagement shall give rise to any obligation on the Platform to continue providing access to opportunities or to maintain any level of work.
The Platform may, at its sole discretion, modify, limit, prioritise, reduce, suspend, or cease access to opportunities, features, or the Platform itself, without creating any liability or obligation to Tutors.
For the avoidance of doubt:
Tutors are not entitled to receive work, assignments, or opportunities through the Platform;
The Platform is not responsible for any expectation of work, income, or continuity, whether express or implied;
The Platform is not liable for any indirect, consequential, or financial loss arising from the availability or allocation of opportunities; and
No use of the Platform shall be interpreted as creating any form of ongoing obligation, dependency, or entitlement to future work.”
C4D : Responsibility for compliance:
“Tutors are solely and exclusively responsible for ensuring that their provision of tutoring and development services complies at all times with all applicable laws, regulations, and legal obligations in any jurisdiction in which they operate, offer, or deliver services, whether directly or indirectly.
The Platform does not assess, verify, monitor, guarantee, or ensure a Tutor’s compliance with any legal, regulatory, licensing, or professional requirements and shall have no responsibility or liability in this regard under any circumstances.
You acknowledge and agree that Tutors are solely responsible for:
Ensuring that they are legally permitted to offer and provide tutoring or development services, including obtaining and maintaining any required licences, registrations, approvals, or authorisations;
Complying with all applicable laws and regulations, including those relating to consumer protection, advertising, education, safeguarding, data protection, and the provision of services;
Ensuring full compliance with all tax obligations, including the accurate declaration and payment of income, VAT, and any other applicable taxes, duties, or charges in all relevant jurisdictions;
Ensuring that any services involving minors or vulnerable individuals comply with all applicable safeguarding, supervision, consent, and legal requirements;
Ensuring that all materials, content, and information used or provided do not infringe any intellectual property rights or violate any legal or contractual obligations; and
Ensuring that all services are conducted lawfully at all times, including in relation to communications, marketing, representations, and any off-platform arrangements.
This responsibility is ongoing and applies at all times during and after the Tutor’s use of the Platform, regardless of whether the Platform is aware of, notified of, or has reason to suspect any non-compliance.
The Platform does not provide legal, regulatory, or tax advice. Any information or guidance provided by the Platform is for general informational purposes only and shall not be relied upon as advice or as a substitute for independent professional guidance.
You further acknowledge and agree that:
The Platform is not responsible for any breach of law, regulation, or legal obligation by a Tutor;
The Platform is not responsible for verifying whether a Tutor is qualified, authorised, licensed, or compliant at any time;
The Platform shall have no liability for any regulatory action, investigation, fine, penalty, or enforcement measure arising from a Tutor’s activities; and
Any reliance on the Platform in determining or ensuring compliance is made entirely at your own risk.
Tutors must, upon reasonable request by the Platform, promptly provide such information or documentation as may be requested for the purpose of demonstrating compliance. Failure to do so may result in restriction, suspension, or removal from the Platform without liability.
The Platform may, at its sole discretion and without obligation or liability, take any action it considers appropriate where it reasonably suspects non-compliance, including restricting, suspending, or removing access. Any such action is discretionary and shall not create any duty to investigate, monitor, or enforce compliance in any instance.
To the fullest extent permitted by law, you agree to indemnify and hold harmless the Platform from and against any loss, liability, claim, demand, cost, or expense (including legal fees and regulatory penalties) arising out of or in connection with:
Any breach by a Tutor of applicable laws or regulations;
Any failure by a Tutor to obtain or maintain required licences, permissions, or approvals;
Any regulatory investigation, enforcement action, or third-party claim arising from a Tutor’s services; or
Any allegation that the Platform is responsible for a Tutor’s non-compliance.
For the avoidance of doubt:
Tutors bear full and exclusive responsibility for all legal and regulatory compliance in connection with their services;
The Platform does not act as a regulator, certifying authority, or compliance body;
The Platform is not liable for any loss, damage, claim, or consequence arising from a Tutor’s non-compliance, whether direct, indirect, or consequential; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to ensure, monitor, verify, or enforce compliance by any User.”
C5 : Fees and Payments: (Tutoring)
“All fees, charges, and payments relating to tutoring and development services are determined between Tutors and Students, subject to any applicable Platform functionality. The Platform does not set, control, or guarantee pricing, unless expressly stated, and does not assume responsibility for the commercial terms agreed between Users.
Where the Platform facilitates payments, it does so solely as an administrative and payment processing service. The Platform is not a party to any transaction between Tutors and Students and does not act as a buyer, seller, employer, agent, trustee, or escrow provider in relation to any payment.
You acknowledge and agree that any funds processed through or in connection with the Platform are handled for the purpose of facilitating transactions between Users only. The Platform does not hold funds on trust, does not guarantee the availability or transfer of funds, and does not assume any fiduciary or custodial responsibility in respect of any payment.
The Platform does not guarantee that any payment will be made, completed, received, or cleared. All payment obligations remain solely between the Tutor and the Student.
You further acknowledge and agree that:
The Platform is not responsible for any failure, delay, refusal, or inability to process payments, including where caused by Users, financial institutions, or third-party payment providers;
The Platform is not responsible for any chargeback, reversal, dispute, or recovery action initiated by a payment provider or User;
The Platform is not responsible for any withholding, delay, or adjustment of funds resulting from payment processing, verification, fraud prevention, or dispute resolution processes; and
The Platform is not responsible for enforcing, collecting, or recovering any payment owed between Users.
Any decision by a Tutor to provide services before payment is received, confirmed, or cleared is made entirely at the Tutor’s own risk.
Where payments are processed through the Platform, they may be subject to third-party provider terms, verification processes, processing delays, and operational limitations. The Platform shall have no liability for any loss, delay, or issue arising from such processes.
The Platform is not responsible for issuing refunds or resolving disputes relating to the quality, delivery, or outcome of tutoring services. Any such matters are solely between the Tutor and the Student.
Users must not attempt to bypass the Platform’s payment systems where such systems are required under these Terms, including by arranging or accepting payment outside the Platform for the purpose of avoiding applicable fees or charges.
The Platform may, at its sole discretion and without liability:
Apply, modify, or enforce fees, commissions, or charges;
Restrict or suspend access to payment functionality; and
Take action to recover any fees or amounts owed to the Platform.
For the avoidance of doubt:
The Platform is not a party to any financial transaction between Tutors and Students;
The Platform does not guarantee payment, enforce payment obligations, or insure against non-payment;
The Platform is not liable for any loss, damage, or consequence arising from payment disputes, failures, delays, or reversals; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to ensure, secure, or enforce payment between Users.”
C5A : Student payments:
“Students are solely responsible for all payments relating to tutoring and development services they request, book, or receive through the Platform.
You acknowledge and agree that by booking, requesting, or participating in any tutoring service, you are authorising the applicable payment and accepting a binding obligation to pay the relevant fees in full.
Payment obligations arise at the point a tutoring service is booked, confirmed, or delivered (as applicable) and are not conditional upon satisfaction, outcomes, or any subjective assessment of the service.
Students must ensure that all payments are made in full, on time, and using the required payment methods where applicable.
You acknowledge and agree that:
Payment is not contingent on achieving any particular result, outcome, or level of satisfaction;
Dissatisfaction with a Tutor, the delivery of services, or the outcome of a session does not remove or reduce the obligation to pay;
Failure to attend, late attendance, or non-participation in a scheduled session does not affect the obligation to pay; and
Partial use, interruption, or perceived inadequacy of services does not entitle the student to withhold, reduce, or recover payment unless expressly stated.
Where payment is required in advance, services may be withheld until payment is successfully completed. Where services are provided before payment is completed or confirmed, the student remains fully liable for the applicable fees.
The Platform does not guarantee the success, completion, or validity of any payment and is not responsible for any failure, delay, or refusal of payment processing.
You acknowledge and agree that:
The Platform is not responsible for any chargeback, reversal, or payment dispute initiated by a student or payment provider;
Initiating a chargeback or payment reversal after services have been booked or delivered may result in restriction, suspension, or removal from the Platform; and
The Platform reserves the right to recover any unpaid, reversed, or outstanding amounts through appropriate means without assuming liability for the underlying transaction.
The Platform is not responsible for issuing refunds in relation to tutoring services. Any refund, credit, or adjustment is governed solely by the Tutor’s policies or any specific Platform policy where expressly stated.
For the avoidance of doubt:
Students are required to pay for all tutoring services requested, booked, or received, regardless of outcome, satisfaction, attendance, or participation;
Payment obligations remain enforceable even where a dispute exists between Users;
The Platform is not liable for any loss, damage, or consequence arising from payment disputes, failures, delays, or reversals; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to guarantee, enforce, or refund payments.”
C5B : Tutor fees / commission:
“Tutors acknowledge and agree that the Platform may charge fees, commissions, or other amounts in connection with the use of the Platform and the provision of tutoring and development services.
The Platform reserves the right, at its sole discretion, to determine, apply, and modify its fees, commissions, and pricing structures at any time. Continued use of the Platform following any such change constitutes acceptance of the updated fees and charges.
Any applicable fees, commissions, or deductions may be applied to payments made by or to Tutors, including by way of percentage-based charges, fixed amounts, or any other structure determined by the Platform. The Platform may deduct such amounts from payments before funds are made available to the Tutor. Amounts displayed to Tutors may be presented on a gross or net basis, and Tutors are solely responsible for understanding how fees, deductions, and net earnings are calculated.
Where payments are processed through the Platform, the timing, release, and availability of funds are not guaranteed and may be affected by payment processing timelines, verification procedures, fraud prevention measures, disputes, chargebacks, reversals, compliance requirements, or operational constraints. The Platform may, at its sole discretion and without liability, withhold, delay, adjust, offset, or recover payments where reasonably necessary in connection with such matters or in respect of any amounts owed to the Platform.
The Platform does not guarantee that any payment will be received by a Tutor, including where a Student fails to pay or a payment is reversed. Any payment made to a Tutor may be reversed, recovered, or offset where a corresponding dispute, chargeback, or refund arises. Tutors are solely responsible for any resulting deficit, shortfall, or negative balance, which shall be payable to the Platform on demand.
The Platform is not responsible for any loss, delay, or issue arising from payment processing systems, third-party providers, or technical failures, and does not guarantee any level of earnings or income. Tutors bear full risk in relation to earnings derived through the Platform.
Tutors must not attempt to avoid or circumvent Platform fees or commissions, including by arranging or accepting payment outside the Platform where such conduct is restricted under these Terms. The Platform reserves the right to recover any unpaid fees, commissions, or other amounts owed to it through deduction, offset, or any other lawful means.
For the avoidance of doubt:
Tutors are not entitled to receive the full amount paid by Students where Platform fees or commissions apply;
The Platform does not guarantee payment, enforce payment obligations, or insure against non-payment by Students;
The Platform is not liable for any loss, damage, or consequence arising from the calculation, deduction, withholding, adjustment, or recovery of fees or payments; and
No use of the Platform shall be interpreted as creating any entitlement to a specific level of earnings, payment timing, or financial outcome.”
C5C : Payment timing:
“Where payments are facilitated through the Platform, the timing, processing, and availability of funds are not guaranteed and may vary depending on operational, technical, regulatory, and third-party factors.
You acknowledge and agree that the Platform does not control or guarantee the timing of payment processing or the release of funds and shall not be responsible for any delay, interruption, failure, or inability to transfer funds.
Funds processed through or in connection with the Platform may be subject to clearing periods, verification procedures, fraud prevention checks, compliance requirements, third-party payment provider processes, and regulatory obligations. As a result, funds may be held, delayed, restricted, or reversed without notice.
You acknowledge and agree that funds shall not be considered due, payable, or owed to a Tutor unless and until they have been fully processed, cleared, and released by the Platform.
The display of any amount within a User account, dashboard, or system interface does not constitute confirmation of payment, ownership of funds, or entitlement to receive such funds.
The Platform does not guarantee that funds will be received within any specific timeframe, nor does it guarantee uninterrupted, secure, or error-free payment processing.
The Platform may, at its sole discretion and without liability:
Delay, suspend, restrict, or withhold the release of funds;
Reverse, recover, or offset payments; and
Retain funds where reasonably necessary in connection with disputes, chargebacks, refunds, suspected fraud, compliance obligations, or operational requirements.
Such actions may be taken regardless of whether a tutoring service has been completed and shall not give rise to any liability or obligation on the Platform.
You acknowledge and agree that:
Payment timelines are indicative only where referenced and may change without notice;
Delays or failures may arise from third-party providers, financial institutions, or technical systems beyond the Platform’s control; and
The Platform is not responsible for any loss, damage, or consequence arising from delayed, withheld, restricted, or failed payments, including any indirect or financial loss.
For the avoidance of doubt:
The Platform does not guarantee payment timing, settlement speed, or availability of funds;
No User is entitled to receive funds within any specific timeframe or upon completion of services;
The Platform is not liable for any delay, withholding, reversal, or failure in payment processing, whether caused by the Platform, third parties, or external systems; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to release funds or ensure payment under any circumstances.”
C5D : Non-payment:
“You acknowledge and agree that all payment obligations in respect of tutoring and development services arise solely between Tutors and Students, and that the Platform does not guarantee, insure, or assume responsibility for the payment of any fees under any circumstances.
The Platform does not undertake any obligation to enforce, collect, or recover payments owed between Users and shall not be responsible for any failure by a Student to make payment in whole or in part.
Any decision by a Tutor to provide services prior to the successful receipt and confirmation of payment is made entirely at the Tutor’s own risk.
The Platform may, but is under no obligation to, take steps in relation to unpaid, disputed, or reversed payments. Any such action is undertaken solely at the Platform’s discretion and shall not create any duty, obligation, or expectation of enforcement, recovery, or assistance in any individual case.
You acknowledge and agree that:
The Platform is not responsible for any unpaid, outstanding, or disputed amounts between Users;
The Platform is not responsible for initiating, pursuing, or completing any recovery action on behalf of any User; and
Any recovery of unpaid amounts remains solely the responsibility of the relevant User.
The Platform may, at its sole discretion and without liability:
Recover, offset, or deduct any amounts owed to it from funds held for or payable to a User;
Engage third-party service providers to assist in the recovery of amounts owed to the Platform; and
Share relevant information with payment providers, financial institutions, or recovery agents where reasonably necessary for the purposes of payment processing, dispute resolution, fraud prevention, or enforcement of its own rights.
The Platform shall have no liability for any act, omission, error, or conduct of any third-party service provider involved in payment processing or recovery.
Any chargeback, reversal, or payment dispute may result in the corresponding amount being recovered, offset, or deducted from any funds held for or payable to the Tutor, and the Tutor bears full responsibility for any resulting loss, shortfall, or negative balance.
You acknowledge and agree that:
The Platform has no obligation to act consistently, equally, or in any particular manner in relation to recovery or enforcement actions;
Any decision by the Platform to take or not take action in one instance does not create any obligation to do so in another; and
The Platform shall not be liable for any loss, damage, or consequence arising from its decision to act, or not act, in relation to any payment dispute or recovery matter.
The Platform does not assume any duty of care in relation to the prevention, management, or resolution of non-payment or payment disputes between Users.
For the avoidance of doubt:
The Platform is not a debt collection agent or enforcement body for Users;
The Platform does not guarantee the recovery of any payment under any circumstances;
The Platform is not liable for any financial loss resulting from non-payment, delayed payment, disputed payment, or unsuccessful recovery; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to enforce, secure, or recover payment between Users.”
C5E : Circumvention and fee avoidance:
“Users must not, directly or indirectly, circumvent or attempt to circumvent the Platform’s fees, commissions, or payment processes in connection with tutoring and development services.
You acknowledge and agree that any introduction, connection, communication, or engagement initiated through the Platform creates an ongoing commercial relationship subject to the Platform’s fee structure, regardless of whether a transaction is completed on or off the Platform.
This restriction always applies during use of the Platform and for a reasonable period thereafter, and applies to any services or transactions that arise directly or indirectly from a connection made through the Platform.
Users must not:
Arrange, solicit, or accept payment outside the Platform for services that were introduced, facilitated, or connected through the Platform;
Use the Platform to identify, contact, or engage with another User for the purpose of completing transactions outside the Platform;
Redirect, transfer, or continue engagements outside the Platform to avoid fees; or
Use any third party, alternative account, or intermediary to bypass the Platform’s commercial structure.
You acknowledge and agree that:
Any off-platform transaction arising from a connection made through the Platform shall be presumed to be subject to the Platform’s fees;
The Platform may determine, at its sole discretion, whether circumvention has occurred based on available information, including reasonable suspicion; and
Intent, knowledge, or awareness is not required for a finding of circumvention.
Where the Platform reasonably determines that circumvention has occurred, it may, at its sole discretion and without liability:
Calculate and recover any fees, commissions, or amounts that would have been payable had the transaction occurred through the Platform, including by estimation where necessary;
Charge such amounts directly to the relevant User;
Offset such amounts against any funds held for or payable to the User; and
Restrict, suspend, or permanently remove access to the Platform.
The Platform shall not be required to prove the existence, value, or completion of any off-platform transaction beyond a reasonable determination made in good faith.
The Platform may investigate suspected circumvention and may request information, documentation, or cooperation from Users. Failure to cooperate may be treated as evidence of circumvention.
You acknowledge and agree that the Platform may use and share relevant information for the purposes of investigating and enforcing this clause, in accordance with applicable laws and its data policies.
The Platform is not responsible for any services, payments, disputes, or outcomes arising from off-platform dealings, and Users engage in such transactions entirely at their own risk.
For the avoidance of doubt:
Users are not permitted to avoid Platform fees by conducting transactions outside the Platform following any introduction made through it;
The Platform is not liable for any loss, damage, or consequence arising from off-platform dealings;
The Platform is entitled to recover fees regardless of whether a transaction is completed or partially completed; and
No use of the Platform shall be interpreted as permitting Users to bypass the Platform’s commercial structure under any circumstances.”
C5F : off-platform dealing:
“Where Users communicate, transact, or engage with one another outside of the Platform, including following any introduction, connection, or interaction made through the Platform, such dealings are undertaken entirely at the Users’ own risk.
You acknowledge and agree that the Platform does not control, monitor, or supervise off-platform communications, arrangements, or transactions and shall have no responsibility or liability in relation to such activities under any circumstances.
The Platform is not a party to any off-platform agreement, transaction, or interaction between Users and does not endorse, verify, or guarantee the conduct, performance, or reliability of any User outside the Platform.
You acknowledge and agree that:
The origin of any relationship, communication, or connection through the Platform does not create any responsibility or liability for the Platform in respect of subsequent off-platform activity;
The Platform shall not be liable for any act, omission, conduct, or event occurring outside the Platform, even where it arises directly or indirectly from a connection made through the Platform; and
Any decision to communicate, transact, or continue engagement outside the Platform is made entirely at your own risk.
Where interactions occur partly on the Platform and partly outside the Platform, the Platform shall not be responsible for any aspect of the interaction that occurs outside its systems, and no liability shall arise from any combined or overlapping use.
The Platform does not assume any duty of care, safeguarding obligation, or responsibility in relation to off-platform conduct, including where the Platform has knowledge of, or has been notified of, any issue, dispute, or concern.
You acknowledge and agree that:
Any payment made outside the Platform is made at your own risk and is not protected, processed, or supported by the Platform;
The Platform is not responsible for any loss, damage, or consequence arising from off-platform payments, including non-payment, fraud, or disputes;
The Platform is not responsible for the quality, delivery, or outcome of services provided outside the Platform; and
The Platform is not responsible for any communication, behaviour, or conduct occurring outside the Platform, including any misuse of contact details or information.
The Platform does not provide dispute resolution, enforcement, monitoring, or support in relation to off-platform dealings and shall have no obligation to investigate or intervene in any such matter.
Any safeguards, protections, or processes available through the Platform, including payment systems, monitoring tools, or dispute mechanisms, do not apply to off-platform interactions.
The Platform shall not be liable for any direct, indirect, incidental, consequential, or financial loss arising from any off-platform dealing, including where such dealing originated from a connection made through the Platform or where the Platform has knowledge of the relevant circumstances.
For the avoidance of doubt:
The Platform has no responsibility for any interaction, agreement, or transaction conducted outside the Platform;
The Platform does not provide protection, guarantees, or recourse for off-platform activity;
Users assume full responsibility for any off-platform dealings; and
No use of the Platform shall be interpreted as extending Platform responsibility beyond its systems, processes, and environment.”
C6 : Cancellations and Scheduling:
“All scheduling, booking, cancellation, and rescheduling of tutoring and development services are the sole responsibility of the relevant Users. The Platform does not manage, control, or guarantee the scheduling, booking, or delivery of any session and shall have no responsibility or liability in relation to cancellations, delays, rescheduling, attendance, or availability.
Where the Platform provides tools, features, or systems to facilitate booking or scheduling, such functionality is provided for administrative convenience only. The use of such tools does not create any responsibility, obligation, or liability on the Platform for the accuracy, confirmation, or fulfilment of any scheduled session. Any confirmation, notification, or display of a scheduled session through the Platform is indicative only and does not constitute a guarantee that the session will occur as scheduled.
All arrangements regarding the timing, duration, and scheduling of sessions are made directly between the Tutor and the Student. The Platform is not a party to such arrangements and does not enforce or guarantee compliance with them.
Users are solely responsible for attending scheduled sessions and for providing any required notice of cancellation or rescheduling in accordance with their agreed terms. Failure to attend, late attendance, early termination, partial participation, or any interruption of a session—whether caused by a User or by technical issues—does not give rise to any entitlement to a refund, adjustment, or compensation from the Platform. Any rights relating to cancellation, rescheduling, or refunds are determined solely between the Tutor and the Student or by any applicable Platform policy where expressly stated.
The Platform does not guarantee the availability of Tutors or Students at any scheduled time and is not responsible for missed, delayed, cancelled, or overlapping sessions, including where such issues arise from system limitations, double-bookings, or technical errors. The Platform shall not be liable for any loss, damage, or consequence arising from scheduling issues, including any failure of a session to take place, delays in commencement or completion, technical or connectivity failures, or disputes between Users regarding timing or attendance.
The Platform does not provide dispute resolution, enforcement, or intervention in relation to scheduling matters and shall have no obligation to investigate or resolve any such issue.
For the avoidance of doubt:
The Platform is not responsible for any scheduling, booking, cancellation, or attendance issue;
The Platform does not guarantee that any session will occur as scheduled or at all;
The Platform is not liable for any financial loss, inconvenience, or missed opportunity arising from scheduling or cancellation matters; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to manage, enforce, or ensure the accuracy or fulfilment of any scheduling arrangement.
C6A : Student cancellations:
“Students are solely responsible for managing any cancellation or rescheduling of tutoring and development services.
Any cancellation terms, including notice periods, eligibility for rescheduling, and entitlement to any refund or credit, are determined between the Student and the Tutor, or by any applicable Platform policy where expressly stated. Where a Platform policy applies, it shall take precedence to the extent specified.
The Platform does not impose, guarantee, or enforce any cancellation rights, notice periods, or refund outcomes and shall have no responsibility or liability in relation to the cancellation or rescheduling of any session.
You acknowledge and agree that cancellation of a session does not automatically entitle the student to any refund, credit, or rescheduled session. In the absence of expressly agreed terms or an applicable Platform policy, no refund or credit shall be assumed to be due.
Late cancellation, failure to provide notice, or non-attendance may result in the full session fee remaining payable. The student remains responsible for payment in accordance with the agreed terms, regardless of whether the session is attended, cancelled, or partially attended.
Any failure by a Student to attend a scheduled session, including where no prior notice is given, shall be treated as a cancellation and shall not give rise to any entitlement to a refund, credit, or compensation from the Platform.
Where a student requests to cancel or reschedule a session, the outcome of such request is determined solely by the Tutor or by any applicable Platform policy. The Platform is not responsible for any refusal to reschedule, refusal to refund, or disagreement between Users.
The Platform shall have no liability for any loss, damage, or consequence arising from:
Cancellation or attempted cancellation of a session;
Non-attendance or late attendance by a student;
Refusal by a Tutor to reschedule or refund a session;
Failure of a session to take place for any reason, including Tutor unavailability or technical issues; or
Any dispute between Users regarding cancellation terms or outcomes.
The Platform does not provide dispute resolution or enforcement in relation to cancellations and shall have no obligation to investigate or intervene in any such matter.
For the avoidance of doubt:
Students are not entitled to a refund, credit, or rescheduling unless expressly agreed with the Tutor or required under an applicable Platform policy;
Failure to attend or late cancellation does not remove or reduce the obligation to pay;
The Platform is not responsible for any cancellation-related dispute, outcome, or session failure; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to manage, enforce, or resolve cancellation arrangements.”
C6B : Tutor cancellations:
“Tutors are solely responsible for managing the scheduling, cancellation, rescheduling, and delivery of tutoring and development services they offer.
The Platform does not guarantee the availability, reliability, suitability, or performance of any Tutor and shall have no responsibility or liability in relation to any cancellation, delay, non-attendance, or failure by a Tutor to attend, deliver, or complete a session.
You acknowledge and agree that any matching, recommendation, listing, or visibility of a Tutor on the Platform is provided for informational purposes only and does not constitute endorsement, verification, or any assumption of responsibility by the Platform.
Any cancellation terms, notice requirements, rescheduling arrangements, or entitlement to refunds or credits are determined solely between the Tutor and the Student or by any applicable Platform policy where expressly stated. Where a Platform policy applies, it shall take precedence to the extent specified.
You acknowledge and agree that:
A Tutor’s cancellation, non-attendance, lateness, partial attendance, or failure to deliver a session does not give rise to any liability on the part of the Platform;
The Platform does not guarantee that any session will take place, be completed, or be delivered to any standard; and
Any remedy in relation to a Tutor’s failure to attend or deliver services is solely between the Tutor and the Student or governed by any applicable Platform policy.
The Platform shall have no liability for any loss, damage, or consequence arising from:
Cancellation, rescheduling, or failure of a session to take place;
Failure of a Tutor to attend, start, complete, or properly deliver a session;
Delays, interruptions, or partial delivery of services;
Repeated cancellations or conduct by a Tutor; or
Any dispute between Users relating to Tutor performance, reliability, or availability.
The Platform does not provide enforcement, substitution, or guaranteed replacement of Tutors and shall have no obligation to rebook sessions, assign alternative Tutors, or provide compensation under any circumstances.
The Platform may, at its sole discretion and without liability, act in relation to Tutors who cancel or fail to deliver services, including restricting or suspending access. Any such action is discretionary and does not create any obligation to act in any case or to achieve any outcome for affected Users.
You acknowledge and agree that:
The Platform does not assume any duty of care in relation to Tutor performance, reliability, or conduct; and
Any decision by the Platform to intervene, assist, or take action in one instance does not create any obligation to do so in any other instance.
For the avoidance of doubt:
The Platform is not responsible for any Tutor cancellation, non-attendance, or failure to deliver services;
The Platform does not guarantee session fulfilment, Tutor reliability, or service quality;
The Platform is not liable for any financial loss, inconvenience, missed opportunity, or indirect loss arising from Tutor cancellations or failures; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to enforce Tutor performance or provide remedies to Students.”
C6C : No-shows / lateness:
“Users are solely responsible for attending sessions at the agreed time and for ensuring that they have the necessary connectivity, equipment, and environment to participate fully in any session.
The Platform does not control, monitor, or guarantee the timing, continuity, quality, or completion of any session and shall have no responsibility or liability in relation to late attendance, delays, interruptions, disruption, or session performance.
Where the Platform provides communication tools, video functionality, messaging systems, or other features to facilitate sessions, such tools are provided for convenience only. The Platform does not guarantee their availability, reliability, functionality, or suitability and shall have no liability for any failure, limitation, or interruption of such tools.
You acknowledge and agree that:
If a student or Tutor joins a session late, the session may proceed within the originally scheduled timeframe and there is no entitlement to extend the session or adjust the agreed fee;
Late attendance by either party does not create any obligation on the Platform to compensate, reschedule, or adjust payment; and
Any agreement to extend, shorten, or otherwise adjust a session due to lateness is solely between the Tutor and the Student.
Where a session is delayed, interrupted, disrupted, or fails to proceed for any reason, including technical issues, connectivity problems, device failure, third-party service interruption, or User conduct, the Platform shall have no responsibility or liability for any resulting loss, reduction in session time, or failure to complete the session.
You acknowledge and agree that:
The Platform does not guarantee uninterrupted, secure, or error-free access to sessions or related tools;
The Platform is not responsible for determining, verifying, or evidencing the cause, duration, or impact of any disruption or interruption; and
Any impact on the delivery, duration, effectiveness, or outcome of a session does not give rise to any entitlement to a refund, compensation, or adjustment from the Platform.
The Platform shall not be liable for any loss, damage, or consequence arising from:
Late attendance by any User;
Delays in starting or completing a session;
Interruption, disruption, or early termination of a session;
Failure of any communication or technical system; or
Any disagreement between Users regarding session timing, duration, quality, or completion.
The Platform does not provide dispute resolution, enforcement, or intervention in relation to session timing or disruption and shall have no obligation to investigate or resolve any such matter.
For the avoidance of doubt:
The Platform does not guarantee that sessions will start, run, or complete on time or without interruption;
The Platform does not guarantee the quality, usability, or effectiveness of any session;
The Platform is not liable for any financial loss, inconvenience, missed opportunity, or indirect or consequential loss arising from session disruption or delay; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to ensure session continuity, functionality, or performance.”
C6D : Charges and consequences:
“Any request to reschedule or rearrange a tutoring or development session is made solely between the relevant Users and is subject to explicit mutual agreement.
The Platform does not impose, guarantee, or enforce any right to reschedule a session and shall have no responsibility or liability where a request to reschedule is refused, ignored, or cannot be accommodated.
Where the Platform provides tools or features to request or propose rescheduling, such functionality is provided for administrative convenience only and does not create any right, entitlement, or obligation to reschedule. Any proposed change must be expressly accepted by the relevant Users to take effect.
You acknowledge and agree that:
Neither the Student nor the Tutor is obliged to accept any request to reschedule;
Silence, delay, or failure to respond to a rescheduling request does not constitute acceptance; and
No rescheduling shall be effective unless clearly agreed between the Users.
Any display, notification, or indication of a proposed or pending reschedule within the Platform does not constitute a confirmed or binding arrangement unless expressly accepted.
Where a rescheduling request is made, the outcome—including whether a session proceeds, is cancelled, or is treated as completed is determined solely between the Users or by any applicable Platform policy where expressly stated.
The Platform does not guarantee the availability of any User for rescheduled sessions and is not responsible for any failure to identify, propose, or agree a mutually suitable alternative time.
You acknowledge and agree that:
Any payment obligations remain governed by the original booking and applicable terms unless expressly varied by agreement between the Users or by an applicable Platform policy;
A request to reschedule does not suspend, cancel, or modify any payment obligation; and
Repeated or unsuccessful attempts to reschedule do not give rise to any entitlement to a refund, credit, or alternative session.
The Platform shall have no liability for any loss, damage, or consequence arising from:
Refusal, failure, or delay in rescheduling a session;
Inability to agree or confirm an alternative time;
Cancellation, non-attendance, or dispute resulting from rescheduling attempts; or
Any disagreement between Users relating to rescheduling or rearrangement.
The Platform does not provide dispute resolution, enforcement, or intervention in relation to rescheduling and shall have no obligation to facilitate, monitor, or resolve any such matter.
For the avoidance of doubt:
Users are not entitled to reschedule a session unless expressly agreed;
The Platform is not responsible for arranging, enforcing, or guaranteeing any rescheduled session;
The Platform is not liable for any financial loss, inconvenience, or missed opportunity arising from rescheduling issues; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to secure, facilitate, or confirm alternative session arrangements.”
C7 : Recording and Monitoring:
“The Platform does not record, monitor, supervise, or review any tutoring or development session and does not provide any recording or monitoring functionality unless expressly stated otherwise in writing.
You acknowledge and agree that:
Sessions conducted through or in connection with the Platform are not recorded by default;
The Platform does not guarantee the availability of any recording, storage, playback, or retrieval functionality;
The Platform does not observe, access, or review the content of any live or past session; and
The Platform does not verify, assess, or take responsibility for any communication, interaction, or activity occurring during any session.
Any recording of a session, whether in whole or in part, is undertaken solely at the discretion and responsibility of the Users involved. The Platform does not initiate, control, manage, or store any such recording and shall have no responsibility or liability in relation to it.
Users must not record any session without first obtaining all necessary consents from all participants and ensuring full compliance with all applicable laws. Any recording undertaken without proper consent or in breach of applicable law is strictly prohibited.
Where a User records a session, that User is solely responsible for:
Obtaining and maintaining valid and informed consent from all participants, including (where applicable) parents, guardians, or other authorised persons in relation to minors or vulnerable individuals;
Complying with all applicable laws, including data protection, privacy, safeguarding, and confidentiality obligations in any relevant jurisdiction;
Ensuring that any recording, storage, use, sharing, or distribution of session content is lawful;
Implementing appropriate security measures to protect recorded material; and
Managing all risks associated with the use or misuse of any recording.
The Platform does not provide, guarantee, or assume responsibility for:
The legality of any recording made by any User;
The existence, accuracy, completeness, or availability of any recording;
The storage, retention, transmission, or security of any recorded content;
The use, misuse, disclosure, or distribution of any recording by any User; or
Any recording made using third-party software, tools, or services, whether integrated with or used alongside the Platform.
The Platform shall have no liability for any loss, damage, or consequence arising from:
The recording or failure to record any session;
Any dispute regarding whether a session was recorded or what occurred during a session;
Any unauthorised or unlawful recording, sharing, or distribution of session content;
Any breach of privacy, confidentiality, safeguarding, or data protection laws by any User; or
Any reliance on the presence or absence of a recording in connection with any claim or dispute.
The Platform has no obligation to create, retain, provide, or disclose any recordings or session data and shall not be required to assist in evidencing, reconstructing, or verifying the content or occurrence of any session, whether it has been notified of any issue.
The Platform does not assume, and expressly disclaims, any duty of care, supervision, monitoring, or intervention in relation to sessions, including in circumstances where it is notified of or becomes aware of any recording, conduct, or issue.
The Platform may, at its sole discretion and without obligation or liability, act in response to suspected misuse of recordings or breaches of this clause, including restricting, suspending, or terminating access to the Platform.
To the fullest extent permitted by law, you agree to indemnify and hold harmless the Platform from and against any loss, liability, claim, demand, cost, or expense (including legal fees and regulatory penalties) arising out of or in connection with:
Any recording made by you or on your behalf;
Any failure to obtain valid consent for a recording;
Any unlawful use, disclosure, or distribution of recorded content; or
Any claim that the Platform is responsible for any recording, monitoring, or related activity.
For the avoidance of doubt:
The Platform does not act as a recording, monitoring, or supervisory body;
The Platform is not responsible for ensuring that sessions are recorded, monitored, or reviewed;
The Platform is not liable for any conduct, communication, or interaction occurring during any session, whether recorded or not; and
No use of the Platform shall be interpreted as creating any expectation that sessions are recorded, monitored, or capable of being reviewed by the Platform.
This clause survives termination or cessation of use of the Platform.”
C7A : Consent:
“All tutoring and development sessions are private interactions between Users. The Platform does not initiate, enable, control, monitor, or manage any recording, monitoring, observation, or reproduction of such sessions and does not obtain or verify consent on behalf of any User.
No User may record, capture, monitor, observe, stream, or otherwise reproduce any session, whether in whole or in part and by any means (including audio, video, screen capture, or automated tools), without first obtaining valid, informed, explicit, and legally compliant consent from all participants prior to the commencement of the session.
Where a session involves a minor or any individual lacking legal capacity, the User intending to record must obtain verifiable prior consent from a parent, legal guardian, or other authorised representative in accordance with all applicable safeguarding, privacy, and data protection laws. The User is solely responsible for verifying the identity, authority, and
capacity of any person providing such consent.
The responsibility for obtaining, recording, evidencing, storing, and maintaining valid consent rests solely with the User undertaking the recording. The Platform:
Does not verify or confirm whether consent has been obtained;
Does not assess the validity, adequacy, or scope of any consent;
Does not monitor whether consent remains in force or has been withdrawn; and
Does not assume any responsibility for compliance with applicable laws relating to recording, monitoring, or data processing.
Users must ensure that any consent obtained:
Is freely given, specific, informed, unambiguous, and capable of being evidenced;
Clearly identifies the nature, method, scope, purpose, and duration of the recording;
Covers any storage, processing, reproduction, sharing, transfer, or reuse of the recorded material; and
Complies fully with all applicable laws and regulations in any relevant jurisdiction.
Where consent is withdrawn, challenged, or becomes invalid for any reason, the User responsible for the recording must immediately cease all recording, use, disclosure, and processing of the relevant material and must promptly delete or otherwise lawfully handle all existing recordings in accordance with applicable law. The Platform has no responsibility for ensuring or enforcing such actions.
The Platform shall have no responsibility or liability for:
Any recording, monitoring, observation, or reproduction carried out by any User;
Any failure to obtain, verify, document, or maintain valid consent;
Any unlawful, unauthorised, covert, or inappropriate recording or monitoring;
Any storage, retention, security, processing, sharing, publication, or misuse of recorded material;
Any breach of data protection, privacy, safeguarding, confidentiality, or other legal obligations arising from recording activities;
Any dispute, claim, complaint, investigation, or regulatory action arising from or related to recording or consent; or
Any loss, damage, or consequence arising directly or indirectly from any recording activity.
The Platform has no obligation to monitor, detect, prevent, investigate, or act in relation to any recording or monitoring activity and shall have no liability for any failure to do so, whether it has knowledge or has been notified of such activity.
The Platform does not provide recording functionality unless expressly stated. Where any recording or capture functionality is made available, it is provided for technical convenience only and does not constitute endorsement, approval, or assumption of responsibility for any recording activity or compliance with applicable laws.
Any recording or monitoring undertaken by a User is carried out entirely at that User’s own risk. Users are solely responsible for ensuring full compliance with all applicable legal and regulatory requirements, including those relating to consent, data protection, privacy, safeguarding, and communications.
The Platform may, at its sole discretion and without liability, restrict, suspend, or terminate access to the Platform where it reasonably suspects or determines that any recording or monitoring has occurred in breach of this clause. Any such action is discretionary and does not create any obligation to act in any case or to achieve any specific outcome.
Users agree to indemnify and hold harmless the Platform, on demand, from and against any loss, liability, cost, expense, damage, fine, or penalty (including legal fees) arising from or related to:
- Any recording, monitoring, or reproduction of sessions by the User;
Any failure to obtain or maintain valid consent;
Any breach of applicable laws or regulations relating to recording or data processing; or
Any claim or action brought by any third party or authority in connection with such activities.
For the avoidance of doubt:
The Platform does not obtain, manage, or verify consent on behalf of Users;
The Platform does not control or take responsibility for any recording or monitoring activity;
The Platform is not liable for any consequences arising from recording, consent, or related legal obligations; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to oversee, regulate, enforce, or ensure compliance in relation to recording or consent under any circumstances.”
C7B : Use of recordings:
“Any recording, capture, storage, reproduction, or transmission of a tutoring or development session (“Recording”) is undertaken solely by Users and not by the Platform. The Platform does not create, initiate, control, access, store, retain, manage, distribute, or otherwise process any Recording and is not a controller, processor, custodian, or repository of such content.
Where a User creates, obtains, or has access to a Recording, that User is solely responsible for all aspects of the Recording, including its creation, content, accuracy, context, storage, security, access, retention, processing, disclosure, distribution, and deletion. The Platform is not a party to, and does not recognise or enforce, any arrangement between Users relating to the use of Recordings.
Users must ensure that any Recording is created and used strictly in accordance with:
Valid consent obtained in accordance with clause C7A;
All applicable laws and regulations, including those relating to data protection, privacy, safeguarding, confidentiality, intellectual property, and communications; and
The rights of all participants and any third parties.
Users must not create, use, or deal with any Recording:
For any purpose not expressly and lawfully consented to by all relevant participants;
In any manner that is unlawful, misleading, defamatory, abusive, exploitative, or otherwise harmful;
In a way that alters, edits, or presents the content out of context so as to misrepresent any session, User, or outcome;
For commercial exploitation, resale, licensing, publication, broadcast, or public dissemination without all necessary rights and permissions; or
In any manner that infringes the intellectual property, privacy, data protection, confidentiality, or personal rights of any person.
The User responsible for a Recording must implement and maintain appropriate technical and organisational measures to ensure its security and to prevent unauthorised access, disclosure, alteration, or misuse. The Platform has no responsibility for any failure to implement or maintain such measures.
The Platform shall have no responsibility or liability for:
The creation, existence, or absence of any Recording;
The content, accuracy, completeness, legality, or context of any Recording;
Any editing, alteration, manipulation, or selective use of any Recording;
Any storage, retention, loss, corruption, unauthorised access, or disclosure of any Recording;
Any use, misuse, publication, distribution, or exploitation of any Recording;
Any reliance placed on a Recording by any User or third party; or
Any loss, damage, claim, complaint, investigation, or regulatory action arising directly or indirectly from any Recording.
The Platform does not recognise, verify, validate, or accept any Recording as evidence of:
The occurrence, timing, duration, or completion of any session;
The content or quality of any tutoring service;
Any agreement, representation, or obligation between Users; or
Any fact, matter, or outcome in dispute.
The Platform shall not be required to review, interpret, produce, or rely upon any Recording in any dispute, complaint, or legal proceeding, except where required by applicable law.
The Platform has no obligation to monitor, detect, prevent, investigate, or act in relation to the creation or use of any Recording and shall have no liability for any failure to do so, whether it has knowledge or has been notified of such activity.
Where any Recording is shared with, submitted to, or otherwise becomes known to the Platform, this does not create any responsibility, duty of care, or obligation on the Platform to act, intervene, assess, or enforce any rights or obligations in relation to such Recording.
The Platform may, at its sole discretion and without liability, restrict, suspend, or terminate access to the Platform where it reasonably suspects or determines that a Recording has been created or used in breach of these Terms or applicable law. Any such action is discretionary and does not create any obligation to act in any case or to achieve any specific outcome.
Users agree to indemnify and hold harmless the Platform, on demand, from and against any loss, liability, cost, expense, damage, fine, or penalty (including legal fees) arising from or related to:
- The creation, use, storage, distribution, or handling of any Recording by the User;
- Any failure to obtain, maintain, or comply with valid consent;
- Any breach of applicable laws or third-party rights in connection with a Recording; or
- Any claim, complaint, or action brought by any User, third party, or authority arising from a Recording.
For the avoidance of doubt:
The Platform does not own, control, store, or take responsibility for any Recording;
The Platform does not regulate, supervise, or enforce how Recordings are used between Users;
The Platform is not liable for any consequence arising from the existence, use, or misuse of any Recording; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to manage, monitor, verify, or control Recordings or their use under any circumstances.”
C7C : Monitoring:
“The Platform does not monitor, supervise, review, assess, or control tutoring or development sessions, User interactions, or any content, conduct, or communication between Users, whether in real time or retrospectively. All sessions and interactions occur directly between Users, and the Platform does not verify whether sessions take place, how they are conducted, or what content is delivered.
Any tools, features, or systems made available through the Platform—including messaging, video, scheduling, or session-related functionality—are provided solely to facilitate interaction between Users. The provision or use of such functionality does not constitute monitoring, moderation, oversight, or control, and does not give rise to any responsibility or obligation on the part of the Platform in relation to User activity.
The Platform may, at its sole discretion and without obligation, implement automated systems, filters, flags, or limited review processes for operational, compliance, security, or risk management purposes. Any such activity is partial, non-continuous, and may rely on incomplete or third-party data. It does not constitute active or comprehensive monitoring, does not verify compliance with these Terms or applicable laws, and does not create any duty of care, safeguarding obligation, or responsibility to detect, prevent, or respond to any issue.
The Platform has no obligation to intervene in, manage, or resolve any issue arising during or in connection with any session or User interaction, including where it has knowledge of, has been notified of, or has access to information relating to such issue. Any action taken by the Platform in response to a report, complaint, or suspected issue is undertaken solely at its discretion for operational, compliance, or risk management purposes and does not constitute acceptance of responsibility, a determination of fact or wrongdoing, or the assumption of any duty or obligation. No such action, or failure to act, creates any precedent or expectation of intervention in any other instance.
Users are solely responsible for their own conduct, decisions, safety, and compliance with applicable laws when participating in sessions or interacting with other Users. The Platform shall not be liable for any conduct, communication, content, or interaction between Users, including any misconduct, negligence, unlawful activity, or harmful behaviour, nor for any failure to identify, detect, prevent, or respond to such matters.
To the fullest extent permitted by law, the Platform shall not be liable for any loss, damage, claim, or regulatory consequence arising directly or indirectly from the absence, limitation, or failure of monitoring, or from any reliance on the Platform to provide oversight, safeguarding, or intervention, including any action or inaction taken by the Platform in relation to monitoring or reported issues.
For the avoidance of doubt:
The Platform does not monitor or supervise sessions or User interactions;
The Platform does not provide safeguarding, moderation, or protective services;
The Platform is not responsible for detecting, preventing, or responding to misconduct, unlawful behaviour, or inappropriate content; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to monitor, review, supervise, safeguard, or intervene in any session or interaction under any circumstances.”
C7D : Use in disputes:
“The Platform does not create, maintain, or guarantee any official, complete, or authoritative record of tutoring or development sessions, User interactions, or related activity, including attendance, timing, duration, completion, content delivered, or communications exchanged.
Any logs, timestamps, messages, notifications, metadata, or other system-generated data made available through the Platform (“Platform Data”) are generated for operational and informational purposes only. Platform Data may be incomplete, inaccurate, delayed, subject to system processing, or affected by technical limitations and must not be relied upon as definitive, verified, or authoritative evidence of any session, interaction, agreement, or outcome.
You acknowledge and agree that the Platform:
Does not verify or confirm whether any session took place, the way it was conducted, or the extent to which services were delivered;
Does not validate, reconcile, or resolve discrepancies between differing records, accounts, or evidence;
Does not determine the accuracy, reliability, completeness, or evidential value of any Platform Data; and
Does not act as a record-keeper, certifier, or evidential authority in relation to any interaction between Users.
The presence of any Platform Data does not constitute confirmation that a session occurred or was delivered in any way, and the absence of any Platform Data does not constitute evidence that a session did not occur.
Users are solely responsible for creating, maintaining, and preserving their own records and evidence in relation to sessions, communications, agreements, and performance of services. The Platform is not responsible for storing, preserving, or providing access to such records.
The Platform shall not be required to produce, extract, compile, interpret, verify, or rely upon any Platform Data or other information for the purpose of supporting, defending, or resolving any dispute, claim, or legal proceeding, except where required by applicable law. Any disclosure made in compliance with legal obligations:
Does not constitute acceptance of liability;
Does not verify or confirm the accuracy or completeness of the information disclosed; and
Does not create any obligation to provide similar disclosure in any other instance.
You acknowledge and agree that:
No Platform Data shall be relied upon as conclusive or binding evidence of any fact, agreement, performance, or outcome;
Payment obligations and contractual arrangements between Users are independent of, and shall not be affected by, the existence, absence, or interpretation of Platform Data; and
The Platform is not responsible for determining the admissibility, evidential weight, or legal effect of any information in any dispute or proceeding.
Where any session is recorded, documented, or evidenced by a User (including through recordings, screenshots, or third-party tools), such material is created and maintained entirely at that User’s own risk and responsibility. The Platform does not control, store, verify, or guarantee the integrity, legality, or evidential value of such material.
The Platform shall have no responsibility or liability for:
Any reliance on Platform Data or any other records or materials;
Any inaccuracy, omission, inconsistency, delay, corruption, or loss of data;
Any inability to access, retrieve, or produce data or records;
Any dispute between Users regarding session occurrence, delivery, content, or performance; or
Any use or attempted use of Platform Data or User-generated material in any legal, regulatory, or dispute context.
The Platform has no obligation to assist, cooperate, or participate in any dispute, investigation, or legal proceeding between Users, including by providing evidence, statements, or data, except where required by applicable law. The Platform retains sole discretion over the format, scope, timing, and method of any legally required disclosure.
To the fullest extent permitted by law, you agree to indemnify and hold harmless the Platform from and against any loss, liability, cost, expense, or claim (including legal fees) arising from or related to:
- Any dispute between Users concerning sessions, services, or interactions;
Any reliance on Platform Data or absence of such data;
Any attempt to use Platform Data as evidence; or
Any attempt to involve the Platform in any dispute or legal proceeding.
For the avoidance of doubt:
The Platform does not guarantee the existence, accuracy, completeness, or availability of any records or data;
The Platform is not responsible for evidencing or verifying whether a session took place or how it was conducted;
The Platform is not liable for any loss or consequence arising from lack of evidence, conflicting accounts, or reliance on Platform Data; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to record, verify, preserve, provide, or support evidence in relation to any session or User interaction under any circumstances.”
C8 : Safeguarding:
“All tutoring and development services are provided through direct interaction between Users. The Platform does not provide safeguarding services, supervision, welfare oversight, or protective measures and does not assume responsibility for the safety, wellbeing, or protection of any User under any circumstances.
You acknowledge and agree that all responsibility for safeguarding, including the protection of minors and vulnerable individuals, rests solely with the relevant Users. The Platform does not act as a guardian, supervisor, regulator, vetting authority, or safeguarding body and does not assess, verify, or ensure that any User is suitable, qualified, or appropriate to engage with any other User.
Users are solely responsible for:
Conducting their own due diligence on any User, including identity, suitability, and appropriateness;
Determining whether any interaction, session, or communication is safe, lawful, and appropriate;
Ensuring full compliance with all applicable safeguarding, child protection, welfare, and related legal and regulatory requirements; and
Implementing and maintaining any supervision, oversight, parental involvement, or protective measures they consider necessary.
Where a User engages with a minor or any individual lacking legal capacity, that User is solely responsible for:
Verifying age, identity, and authority of all relevant participants;
Obtaining all necessary consents, permissions, and authorisations from parents, guardians, or authorised representatives;
Ensuring appropriate supervision and safeguarding arrangements are always in place; and
Complying with all applicable safeguarding and legal obligations in all relevant jurisdictions.
The Platform does not verify identity, age, qualifications, background checks, safeguarding status, or legal eligibility of any User and does not carry out or guarantee any vetting, screening, or suitability assessments. Any reference to verification, checks, or moderation is for operational purposes only and does not constitute safeguarding, endorsement, or assumption of responsibility.
The Platform does not monitor, supervise, or control interactions between Users and has no obligation to detect, prevent, investigate, or respond to any safeguarding concern, misconduct, unlawful behaviour, or inappropriate interaction. This applies whether the Platform has knowledge of, has been notified of, or has access to information relating to such matters.
You acknowledge and agree that:
The Platform does not guarantee the safety, conduct, behaviour, or suitability of any User;
The Platform does not provide a safe or supervised environment and is not a controlled or regulated setting;
Any tools, communication systems, or features provided by the Platform do not constitute safeguarding or protective measures; and
Any reliance on the Platform for safety, supervision, or protection is entirely at your own risk.
The Platform shall have no responsibility or liability for:
Any harm, injury, loss, damage, or distress arising from interactions between Users;
Any safeguarding failure, abuse, misconduct, negligence, or unlawful behaviour;
Any failure to identify, detect, prevent, or act upon safeguarding risks or concerns;
Any interaction involving minors or vulnerable individuals; or
Any consequence arising from reliance on the Platform for safeguarding or protection.
The Platform has no obligation to intervene in, manage, or resolve any safeguarding issue. Any action taken by the Platform in response to a report, complaint, or concern is undertaken solely at its discretion for operational, compliance, or risk management purposes and:
Does not constitute acceptance of responsibility or liability;
Does not represent a determination of fact, fault, or wrongdoing; and
Does not create any duty of care or obligation to act in any other instance.
Users must not rely on the Platform as a substitute for appropriate safeguarding measures and must take all necessary steps to protect themselves and others when engaging in tutoring or development services.
To the fullest extent permitted by law, you agree to indemnify and hold harmless the Platform, on demand, from and against any loss, liability, cost, expense, damage, claim, fine, or regulatory action (including legal fees) arising from or related to:
Any safeguarding failure, incident, or concern involving you or your interactions with other Users;
Any breach of safeguarding, child protection, or related legal obligations; or
Any claim brought by any User, third party, or authority in connection with safeguarding matters.
For the avoidance of doubt:
The Platform does not provide safeguarding, supervision, or protective services;
The Platform is not responsible for the safety, conduct, or behaviour of Users;
The Platform is not liable for any harm or consequence arising from User interactions, including those involving minors or vulnerable individuals; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to ensure safety, supervise Users, verify suitability, or implement safeguarding measures under any circumstances.”
C8A : Expectations:
“All Users are solely responsible for setting, forming, assessing, and managing their own expectations in relation to tutoring and development services. The Platform does not define, impose, approve, monitor, or enforce any standards of service, safeguarding, conduct, communication, session structure, or experience between Users.
You acknowledge and agree that any expectation—whether relating to safety, behaviour, professionalism, safeguarding arrangements, session format, communication quality, or outcomes—arises solely from arrangements between Users or from your own assumptions. No expectation shall be attributed to the Platform unless expressly stated in writing by the Platform.
The Platform does not review, verify, endorse, or guarantee any statement, representation, description, profile, qualification, or communication made by any User. Any such information is provided independently by Users and may be incomplete, inaccurate, or misleading. You are solely responsible for evaluating and verifying all information and for determining whether any tutoring arrangement meets your expectations or requirements.
You acknowledge and agree that:
The Platform does not guarantee that any User will behave in a safe, appropriate, lawful, professional, or consistent manner;
The Platform does not guarantee that any session or interaction will meet any expectation in relation to safeguarding, quality, structure, communication, or conduct;
No profile, listing, rating, review, communication, or other content shall be relied upon as establishing any standard, assurance, or obligation on the part of the Platform; and
Any expectation formed before, during, or after use of the Platform is formed at your own risk and does not give rise to any liability on the Platform.
Users are solely responsible for:
Conducting their own due diligence and assessment of other Users;
Determining whether any interaction or session is appropriate, safe, and suitable;
Clearly communicating and agreeing expectations directly with other Users; and
Deciding whether to proceed with, continue, or terminate any tutoring arrangement.
The Platform shall have no responsibility or liability for:
Any mismatch between expectations and actual experience;
Any dissatisfaction, perceived inadequacy, or unsuitability of any session or User interaction;
Any assumption that the Platform sets, enforces, or guarantees standards of behaviour, safety, or service; or
Any loss, damage, claim, or consequence arising from reliance on expectations not expressly guaranteed by the Platform.
The Platform has no obligation to align, manage, enforce, or resolve differences in expectations between Users and shall have no liability for any failure to do so, whether it has knowledge of such differences.
Any action taken by the Platform in response to complaints, concerns, or perceived expectation gaps is undertaken solely at its discretion for operational, compliance, or risk management purposes and does not constitute acceptance of responsibility, a determination of fault, or the creation of any obligation to act in any particular manner.
To the fullest extent permitted by law, you agree to indemnify and hold harmless the Platform from and against any loss, liability, cost, expense, or claim (including legal fees) arising from or related to:
Any expectation formed or relied upon by you or any third party;
Any dispute between Users relating to expectations, standards, or perceived obligations; or
Any reliance on User-provided information, content, or representations.
For the avoidance of doubt:
The Platform does not set, enforce, or guarantee any standards of behaviour, safety, or service;
The Platform is not responsible for ensuring that expectations are met between Users;
The Platform is not liable for any dissatisfaction or consequence arising from unmet or misaligned expectations; and
No use of the Platform shall be interpreted as creating any obligation on the Platform to manage, align, fulfil, or enforce User expectations under any circumstances.”
C8B : Reporting:
“All Users are solely responsible for identifying, assessing, and reporting any conduct, behaviour, or circumstances arising in connection with the Tutoring Services that may give rise to safeguarding concerns, legal risk, breaches of these Terms, or risk of harm to any person.
Where a User becomes aware of, suspects, or reasonably believes that any such issue exists or may arise, that User must, without delay:
report the matter through the Platform’s designated reporting channels (where available); and
independently assess and comply with any obligation to report the matter directly to relevant authorities, regulators, or third parties as required by applicable law or as reasonably necessary to mitigate risk or harm.
The obligation to report applies regardless of whether the relevant conduct occurs on or off the Platform, provided that such conduct arises out of, relates to, or relates to any interaction, introduction, or relationship facilitated by the Platform.
The Platform’s role is strictly limited to providing a communication interface (where available) for the submission of reports. The Platform:
Does not monitor interactions for safeguarding purposes;
Does not verify, investigate, or validate reports;
Is not responsible for determining whether a report is required or appropriate; and
Does not assume any duty to escalate, act upon, or resolve any reported matter.
Any action taken by the Platform in response to a report is undertaken solely at its discretion and on a voluntary basis and shall not create any duty of care, ongoing obligation, or assumption of responsibility.
Users acknowledge and agree that:
The responsibility for reporting, escalation, and compliance with safeguarding and legal obligations rests entirely with the User;
Failure to report, delayed reporting, or inadequate reporting may result in harm, loss, or legal consequences for which the Platform shall bear no responsibility;
The Platform shall not be liable for any loss, damage, claim, or consequence arising from (i) any report made or not made, (ii) the timing, content, or accuracy of any report, or (iii) any action or inaction taken by any party in reliance on or in connection with such report; and
The Platform is not responsible for the conduct of any User or third party, whether reported or unreported.
Nothing in this clause imposes any obligation on the Platform to supervise, monitor, investigate, or enforce compliance, nor does it limit any User’s independent legal obligations under applicable law.”
C8C : Platform role:
“The Platform’s role in relation to safeguarding is strictly limited to providing a technology platform through which Users may connect and communicate. The Platform does not provide safeguarding services and does not accept, assume, or undertake any duty of care, supervisory role, fiduciary obligation, or responsibility for the safety, conduct, or welfare of any User.
The Platform does not:
Monitor tutoring sessions, communications, or interactions for safeguarding or behavioural purposes;
Carry out safeguarding vetting, background checks, or suitability assessments of Users, unless expressly stated, and any such checks (if conducted) are limited in scope and must not be relied upon as verification of safety, suitability, or fitness;
Verify the accuracy, completeness, or truthfulness of any information provided by Users; or
Ensure that any User complies with safeguarding laws, regulatory requirements, or best practices.
Any safeguarding-related tools, features, guidance, or reporting mechanisms made available by the Platform are provided for convenience only and do not constitute safeguarding services, monitoring, or enforcement. Their availability shall not give rise to any expectation of protection, oversight, or intervention, nor create any duty or obligation on the Platform.
All responsibility for safeguarding rests entirely with the Users. This includes, where applicable:
Assessing risks prior to and during any interaction;
Implementing appropriate safeguards and precautions; and
Ensuring compliance with all applicable safeguarding laws and obligations.
Where a User is a minor, or where tutoring involves a minor, full responsibility for supervision, protection, and safeguarding rests solely with the parent, guardian, or legally responsible adult. The Platform shall have no responsibility for verifying the age of Users or ensuring that appropriate supervision is in place.
Users acknowledge and agree that:
They do not rely on the Platform for safeguarding, supervision, or protection of any kind;
The presence of any User on the Platform does not constitute endorsement, approval, vetting, or verification by the Platform; and
All interactions are undertaken entirely at their own risk.
The Platform shall not be liable for any loss, damage, harm, or claim arising out of or in connection with:
Any act or omission of any User, whether known, reported, or unknown to the Platform;
Any safeguarding concern, incident, or failure by any User to comply with applicable obligations;
Any reliance placed on the Platform, its features, or its perceived role in safeguarding; or
Any action, inaction, delay, or discretionary decision by the Platform in relation to any safeguarding matter.
Any action taken by the Platform in response to a safeguarding concern is entirely discretionary, may be partial or limited, and shall not create any ongoing obligation, assumption of responsibility, or precedent requiring similar action in future circumstances.
Nothing in this clause imposes any obligation on the Platform to supervise, monitor, investigate, or intervene in User interactions, and no failure or delay in doing so shall give rise to any liability.”
C8D : Actions and Enforcement:
“The Platform reserves the right, but is under no obligation, to take such action as it considers appropriate in response to any safeguarding concern, report, allegation, suspected breach, or risk identified in connection with the Platform or the Tutoring Services.
The Platform shall have no obligation to act, investigate, or intervene in any circumstance, including where it has knowledge of, or has received notice of, any issue, concern, or allegation.
Any action taken by the Platform:
Is entirely discretionary and may be taken, withheld, limited, or withdrawn at any time;
May be based on incomplete, unverified, or third-party information; and
Shall not create any duty of care, obligation of fairness, requirement to investigate, or ongoing responsibility.
Without limitation, the Platform may, at its sole discretion and without prior notice or explanation:
Restrict, suspend, or terminate any User account or access to the Platform;
Remove, disable, or limit access to any content, communication, or interaction;
Delay, interrupt, or prevent any ongoing or future engagement between Users;
Request information or cooperation from any User (without obligation to act on any response); or
Take any other action it considers necessary to protect the Platform, its Users, or its commercial interests.
The Platform is not required to:
Conduct any investigation or verification of any report or allegation;
Ensure that any investigation (if undertaken) is accurate, complete, or fair;
Provide reasons, evidence, or justification for any decision; or
Allow any appeal, review, or reconsideration of any action taken.
Users acknowledge and agree that:
The Platform is not responsible for enforcing safeguarding standards or ensuring compliance by any User;
Any action or inaction by the Platform does not constitute acceptance of responsibility for any underlying issue or outcome;
No reliance may be placed on the Platform to prevent, mitigate, or resolve any concern; and
Any use of the Platform is subject to the risk of suspension, restriction, or removal at any time.
The Platform shall not be liable for any loss, damage, harm, or claim arising out of or in connection with:
Any action, inaction, delay, or decision taken by the Platform, whether negligent or otherwise;
The suspension, restriction, or termination of any User, account, or access;
The removal, retention, or alteration of any content or interaction;
Any interruption to business, loss of income, loss of opportunity, or reputational damage; or
Any consequences arising from reliance on the Platform’s response or lack of response.
Users are solely responsible for resolving any disputes arising between themselves. The Platform shall have no responsibility for, and shall not be involved in, any such dispute, regardless of whether any action has been taken by the Platform.
Any action taken by the Platform in a particular case shall not create any precedent, expectation, or obligation to take similar action in any other case.
Nothing in this clause imposes any obligation on the Platform to monitor, supervise, investigate, or intervene in User activity, and no failure or delay in doing so shall give rise to any liability.”
C9 : Courses:
“The Platform may provide access to courses, structured learning materials, recorded content, and development programmes (“Courses”). All Courses are made available on a limited, non-exclusive, non-transferable, and revocable licence basis for personal use only and do not constitute a sale of content.
Courses are provided strictly for general educational and informational purposes. Unless expressly stated otherwise in writing, they are not accredited, regulated, or certified, and do not constitute professional, academic, or career advice. The Platform does not represent or warrant that any Course is accurate, complete, reliable, current, or suitable for any particular purpose or individual circumstance, nor that participation will result in any qualification, certification, exam success, employment outcome, or measurable improvement in performance.
Courses may be created, delivered, or contributed to by third-party Tutors or content providers. The Platform does not create, control, verify, or endorse such content and accepts no responsibility for its accuracy, legality, or quality. All responsibility for Course content rests solely with the relevant Tutor or provider.
Access to Courses is provided on an “as available” and “as is” basis. The Platform may, at any time and without notice, modify, update, replace, suspend, restrict, or permanently remove any Course or any part of it, including changes to its structure, format, delivery method, or content. No guarantee is given as to the availability, continuity, or completeness of any Course. Users shall not be entitled to any refund, compensation, or price adjustment arising from any modification, interruption, or removal of Course content, except where such entitlement cannot be excluded under applicable law.
Users are solely responsible for assessing the suitability of any Course and for how they interpret, apply, or rely on its content. All use of Courses is at the User’s own risk, and the Platform shall not be liable for any loss, damage, or claim arising from the use of, inability to access, or reliance on any Course, including any errors, omissions, inaccuracies, or outdated information, any decisions or actions taken based on Course materials, or any third-party content (including any infringement of intellectual property rights).
Nothing in this clause creates any obligation on the Platform to provide, maintain, update, or support any Course, nor does it create any contractual right to continued access to any specific content.
For the avoidance of doubt:
Access to Courses is licensed, not sold;
The Platform does not guarantee any outcome or result from any Course;
Course content may be changed or removed at any time without liability; and
Users bear full responsibility for any reliance placed on Course materials.”
C9A : Nature of courses:
“Courses made available through the Platform are provided as general learning resources only and are not tailored to any individual User’s circumstances, objectives, ability, or requirements. The Platform does not provide personalised instruction, regulated education, accredited training, or professional advice through any Course unless expressly confirmed in writing.
Course content may include pre-recorded materials, structured modules, written resources, or other digital content and may be created or delivered by the Platform or by third-party Tutors or providers. The Platform does not design, customise, or adapt Course content for individual Users and does not assess or verify a user’s suitability, capability, or progress.
The description, title, structure, or presentation of any Course (including any reference to level, subject area, exam preparation, or career relevance) is provided for general guidance only and shall not be interpreted as a representation, warranty, or guarantee that the Course:
Aligns with any specific syllabus, qualification, or regulatory standard;
Is appropriate for any User or objective; or
Will achieve any stated or implied outcome.
Course content may be incomplete, simplified, summarised, or outdated and may not reflect current academic, professional, or industry standards. The Platform does not undertake to review, update, or maintain the accuracy or relevance of any Course.
Users acknowledge and agree that:
They do not rely on any Course as a substitute for formal education, regulated training, or professional advice;
They are solely responsible for determining whether any Course is suitable for their intended use; and
All use of Course content, including any interpretation or application, is entirely at their own risk.
The Platform shall not be responsible for any loss, damage, or claim arising out of or in connection with:
Any mismatch between Course content and a user’s expectations, needs, or objectives;
Any reliance placed on Course descriptions, titles, or perceived positioning;
Any failure of a Course to meet any standard, requirement, or outcome; or
Any use or application of Course materials by any User.
Nothing in this clause creates any obligation on the Platform to tailor, adapt, validate, or update Courses, nor does it create any expectation that Courses will be suitable for any specific purpose or individual circumstance.”
C9B : Access and availability:
“Access to Courses is granted on a limited, conditional, and revocable basis and is subject at all times to these Terms, applicable payment (where relevant), and the continued operation of the Platform. Access constitutes a licence to use Course content and does not create any ownership right or entitlement to ongoing availability.
The Platform does not guarantee that any Course, or any part of a Course, will be available at any specific time, for any minimum duration, or in its entirety. Courses may be incomplete, provided in stages, or subject to change, and Users shall have no expectation of receiving any fixed volume, structure, or continuity of content.
Access to Courses may be affected by technical, operational, or external factors, including system performance, maintenance, connectivity, device compatibility, or third-party service dependencies. The Platform does not warrant that access will be uninterrupted, error-free, secure, or free from delays or defects.
The Platform reserves the right, at any time and without notice, to restrict, suspend, modify, or terminate access to any Course or related content, whether on a general basis or in respect of any individual User. This includes, without limitation:
Removing, replacing, or altering any module, material, or feature;
Limiting access by time, location, account type, or subscription status;
Interrupting or discontinuing access to any Course, whether temporarily or permanently.
Where access to a Course is provided for a defined period or as part of a subscription or package, such access shall automatically expire at the end of that period unless expressly extended. The Platform is under no obligation to retain, restore, or reinstate access to any Course, User progress, or associated content following expiry, suspension, or termination.
Users acknowledge and agree that:
Access to Courses may be partial, time-limited, interrupted, or withdrawn at any time;
They are responsible for accessing and using Course content within any applicable access period; and
They do not rely on the continued availability, completeness, or accessibility of any Course.
The Platform shall not be liable for any loss, damage, or claim arising out of or in connection with:
Any unavailability, interruption, delay, or degradation in access to Courses;
Any restriction, suspension, modification, or termination of access, whether temporary or permanent;
Any inability to access, continue, or complete a Course for any reason; or
Any loss of access to content, progress, or materials following modification, expiry, or removal.
No refund, compensation, or price adjustment shall be due in respect of any limitation, interruption, or withdrawal of access, except where such entitlement cannot be excluded under applicable law.
Nothing in this clause creates any obligation on the Platform to maintain, continue, or reinstate access to any Course or content, nor does it create any expectation of uninterrupted or ongoing availability.”
C9C : No guarantee of results:
“The Platform does not guarantee any outcome, result, or benefit arising from the use of any Course. Participation in any Course does not ensure, and shall not be interpreted as ensuring, any academic achievement, exam success, qualification, certification, employment opportunity, career progression, or improvement in knowledge, skills, or performance.
All Courses are provided strictly on a non-reliance basis. Users acknowledge and agree that they do not rely on the Platform, any Course, or any related content as a guarantee or representation of any result.
Any statements, descriptions, or representations relating to a Course, including those referring to outcomes, levels, exam preparation, or career relevance, are illustrative only and do not constitute a promise, warranty, or guarantee. This applies to all forms of communication, including Platform content, marketing materials, Tutor statements, and third-party representations, whether made on or off the Platform.
The Platform does not:
Provide academic, professional, or career advice;
Assess, monitor, or verify User performance or progress; or
Endorse or adopt any statement made by any Tutor or third party regarding expected results.
Users acknowledge and agree that:
Outcomes depend on multiple factors outside the Platform’s control, including individual ability, effort, prior knowledge, and external circumstances;
Any reliance on Course content or associated materials is entirely at their own risk; and
No representation or expectation of results is created by the availability, structure, or presentation of any Course.
The Platform shall not be liable for any loss, damage, or claim arising out of or in connection with:
Any failure to achieve expected or desired results;
Any reliance on Course descriptions, marketing, Tutor statements, or perceived positioning; or
Any decision or action taken by a User based on participation in any Course.
Nothing in this clause creates any obligation on the Platform to deliver, measure, or support any particular outcome, nor does it create any advisory relationship or expectation that participation in a Course will produce any specific result.”
C9D : Modifications to courses:
“The Platform reserves the absolute and unrestricted right, at any time and without prior notice, to modify, update, replace, restructure, reduce, suspend, or permanently remove any Course or any part of a Course. This includes, without limitation, changes to content, modules, structure, sequence, duration, delivery method, features, or accessibility.
Courses are dynamic and may be amended at the Platform’s sole discretion for technical, operational, legal, commercial, or quality-related reasons. Such modifications may occur at any time, including before, during, or after a user’s period of access.
The Platform does not guarantee that any Course will:
Remain in its original form or structure;
Contain any specific modules, volume of content, or features; or
Maintain any level of depth, scope, or perceived value.
Users acknowledge and agree that no minimum quantity, completeness, or continuity of content is guaranteed, and that access to any Course does not entitle the User to receive any fixed or defined body of material.
The Platform is not required to:
Provide advance notice of any modification;
Maintain previous or legacy versions of any Course;
Provide substitute, equivalent, or replacement content; or
Ensure consistency between different versions or stages of a Course.
Any modification, including any reduction or removal of content, shall not constitute a breach of these Terms or a failure to supply services, and shall not give rise to any right of refund, compensation, or price adjustment, except where such rights cannot be excluded under applicable law.
Users acknowledge and agree that:
Courses may be altered, reduced, expanded, or discontinued at any time;
Access to previously available content may be withdrawn without replacement; and
They are responsible for accessing and using Course materials as they are made available.
The Platform shall not be liable for any loss, damage, or claim arising out of or in connection with:
Any modification, update, reduction, or removal of Course content;
Any change in structure, format, delivery method, or scope;
Any perceived loss of value, usefulness, or completeness; or
Any inability to access prior versions or previously available materials.
Nothing in this clause creates any obligation on the Platform to maintain, preserve, or continue any Course in any particular form, nor does it create any expectation of stability, consistency, or completeness.”
C10 : Misuse and Prohibited Conduct:
“Users must use the Tutoring Services and the Platform strictly for their intended purpose and in full compliance with these Terms. Any use which is unlawful, improper, or inconsistent with the Platform’s commercial model or operational integrity shall constitute misuse.
Users must not engage in any conduct which, directly or indirectly, circumvents, exploits, interferes with, or undermines the Platform, its services, or its revenue model.
Without limitation, the following conduct is strictly prohibited:
Circumvention and Off-Platform Dealing: initiating, soliciting, facilitating, or entering any arrangement to provide or receive tutoring services outside the Platform where the relationship originated, directly or indirectly, through the Platform, whether for the purpose of avoiding fees or otherwise. This restriction applies during the period of use of the Platform and for a reasonable period following the last interaction between Users, and includes indirect arrangements via third parties, alternative accounts, or intermediaries;
Unauthorised Use of Sessions: using tutoring sessions for any purpose other than genuine authorised use, including sharing access with third parties, group participation without permission, recording, reproducing, distributing, or using sessions or materials for commercial purposes;
Improper Conduct: engaging in behaviour that is abusive, unlawful, misleading, discriminatory, harassing, threatening, or otherwise inappropriate or unprofessional;
Content and Intellectual Property Misuse: copying, reproducing, modifying, distributing, selling, sublicensing, reverse-engineering, or otherwise exploiting any Course content, session materials, or Platform content, including use for training artificial intelligence models or creating competing services;
Platform Exploitation: using the Platform in a deceptive, fraudulent, or manipulative manner, including providing false information, creating multiple or misleading accounts, or attempting to bypass Platform systems, controls, or safeguards.
Any attempt, preparation, or intention to engage in the above conduct shall constitute a breach of this clause, regardless of whether the conduct is completed or results in financial gain.
Users acknowledge and agree that:
Any benefit obtained through misuse, whether payment is made, constitutes a breach of these Terms;
The Platform’s business model relies on Users transacting through the Platform, and any circumvention may result in loss for which the User may be held responsible; and
All interactions with other Users are undertaken entirely at their own risk.
The Platform does not monitor all activity and is not responsible for detecting, preventing, or enforcing against misuse. Any failure or delay by the Platform in identifying or acting upon misuse shall not constitute acceptance, waiver, or assumption of responsibility.
The Platform shall not be liable for any loss, damage, or claim arising out of or in connection with:
Any misuse of the Platform or Tutoring Services by any User;
Any failure to detect, prevent, or act upon misuse; or
Any reliance by Users on the Platform to enforce compliance.
Any breach of this clause may result in action being taken by the Platform in accordance with these Terms, including restriction, suspension, or termination of access, without prejudice to any other rights or remedies available at law, including recovery of losses arising from such breach.
Nothing in this clause limits any other rights or remedies available to the Platform under these Terms or applicable law.”
C10A : Circumvention:
“Users must not, directly or indirectly, circumvent, avoid, bypass, or undermine the Platform in connection with any tutoring relationship, introduction, communication, or opportunity that originates from, is facilitated by, or is connected in any way to the Platform.
For the purposes of this clause, a tutoring relationship shall be deemed to originate from the Platform where any initial contact, introduction, visibility, communication, or interaction between Users occurs through or because of the Platform, whether directly or indirectly.
Circumvention includes any act, omission, arrangement, or attempted arrangement intended to avoid or reduce the Platform’s involvement, fees, or commercial benefit, regardless of whether such attempt is successful or results in payment.
Without limitation, circumvention includes:
Initiating, proposing, soliciting, accepting, or facilitating any off-platform tutoring arrangement between Users introduced or connected through the Platform;
Exchanging or attempting to exchange contact details, payment details, or personal information for the purpose of continuing engagement outside the Platform;
Continuing, renewing, extending, or re-engaging tutoring services outside the Platform following any Platform-originated interaction;
Structuring engagements (in whole or in part) outside the Platform to avoid fees, including splitting services between on-platform and off-platform arrangements;
Using third parties, alternative accounts, aliases, or intermediaries to enable or conceal off-platform dealings;
Cancelling or limiting Platform use with the intention of transferring the relationship off platform.
This restriction always applies:
During a User’s use of the Platform; and
For a period of twelve (12) months from the date of the last interaction, introduction, session, or communication between the relevant Users connected to the Platform.
Users acknowledge and agree that:
Any tutoring relationship connected to the Platform remains subject to this clause regardless of where or how services are ultimately delivered or paid for;
Any benefit, whether financial or otherwise, derived from a Platform-originated relationship falls within the scope of this restriction; and
Any attempt to avoid Platform fees or processes constitutes a material breach of these Terms.
In the event of a breach, the Platform reserves the right, without limitation, to:
charge the applicable fees that would have been payable had the engagement taken place through the Platform;
Suspend or terminate User accounts; and
Pursue recovery of losses, damages, or associated costs arising from the breach.
For the avoidance of doubt:
it is not necessary for a transaction or payment to be completed for circumvention to occur;
Attempted, preparatory, or indirect actions shall constitute a breach; and
The absence of payment through the Platform does not prevent a relationship from being classified as Platform-originated.
The Platform does not monitor, control, or guarantee User compliance and shall have no liability for any loss, damage, dispute, or claim arising from or related to circumvention, off-platform dealings, or any arrangements made between Users outside the Platform.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
C10B : Misuse of sessions:
“Users must not misuse, exploit, interfere with, or improperly utilise any tutoring session made available through the Platform. A “session” includes any scheduled, attempted, or completed interaction between a Student and a Tutor arising from or connected to the Platform, regardless of the communication method used.
Sessions must be used solely for their intended purpose of legitimate educational instruction or support. Any use of a session for purposes outside this scope, or in a manner that undermines the proper delivery of tutoring services, constitutes a breach of these Terms.
Without limitation, misuse includes:
Booking or attending sessions without a genuine intention to participate in tutoring or to engage in good faith;
Using sessions to obtain information, materials, strategies, or expertise without a legitimate intention to continue or complete the agreed service;
Recording, copying, reproducing, distributing, selling, or otherwise exploiting any part of a session, including content, materials, or communications, except where expressly permitted under these Terms or with all required consents;
Engaging in disruptive, abusive, inappropriate, unlawful, or unprofessional conduct during a session;
Using sessions to promote, solicit, or conduct unrelated services, business activities, or opportunities;
Deliberately wasting session time, including repeated lateness, non-engagement, or behaviour intended to frustrate or undermine the session;
Using sessions, in whole or in part, as a means to facilitate or progress off-platform arrangements in breach of these Terms;
Providing false, misleading, or incomplete information in connection with a session that affects its delivery or purpose.
Students acknowledge that they are responsible for:
Ensuring that sessions are booked and used in good faith for legitimate educational purposes; and
Engaging appropriately with the Tutor to enable the session to be delivered as intended.
Tutors acknowledge that they are responsible for:
Delivering sessions in a professional manner consistent with the service offered; and
Maintaining appropriate conduct and boundaries during sessions.
The Platform does not organise, supervise, control, or participate in sessions and does not guarantee:
The quality, accuracy, effectiveness, or outcome of any session;
The conduct, performance, or suitability of any User; or
That any session will meet a user’s expectations or requirements.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any act, omission, or conduct of any User during or in connection with a session;
Any content, advice, materials, or information provided within a session; or
Any loss, damage, dissatisfaction, or dispute arising from the use or misuse of sessions.
The Platform reserves the right, but is not obliged, to investigate suspected misuse and to take action at its sole discretion, including restricting access to sessions or suspending or terminating User accounts, without liability.
For the avoidance of doubt:
Misuse may arise from a single incident or a pattern of behaviour;
Attempted misuse or preparatory conduct shall constitute a breach;
A lack of intent does not prevent conduct from being classified as misuse where it objectively falls within this clause; and
The Platform is not required to provide notice, evidence, or an opportunity to remedy before taking action.”
C10C : Behaviour:
“Users must at all times conduct themselves in a lawful, professional, and appropriate manner in all interactions connected to the Platform, including during sessions, communications, and any engagement arising directly or indirectly from the Platform.
Any behaviour that is inappropriate, unlawful, abusive, misleading, or likely to cause harm, distress, disruption, reputational damage, or legal exposure is strictly prohibited. This includes, without limitation, harassment, intimidation, threats, coercion, discrimination, offensive or obscene communications, and any conduct that creates an unsafe, hostile, or uncomfortable environment. Users must not misrepresent their identity, qualifications, experience, availability, or intentions, nor exert undue pressure or influence on other Users in relation to sessions, payments, reviews, or outcomes. Unlawful activity, or any attempt to encourage or facilitate a breach of applicable laws or regulations, is strictly prohibited. Repeated disruptive or obstructive behaviour, as well as any conduct that undermines the integrity, operation, or reputation of the Platform, shall constitute a breach of this clause.
Users are solely responsible for their conduct and for ensuring that all interactions comply with these Terms and applicable laws. The Platform does not supervise, control, or guarantee User behaviour and is not responsible for monitoring interactions between Users. To the fullest extent permitted by law, the Platform shall have no liability for any act, omission, communication, or behaviour of any User, whether occurring on or off the Platform, nor for any loss, damage, claim, or dispute arising from such conduct.
The Platform reserves the right, but is not obliged, to monitor, review, or investigate User behaviour and may take action at its sole discretion, including removing content, restricting access, or suspending or terminating accounts, without liability and without prior notice.
For the avoidance of doubt:
Behaviour may be assessed on an objective standard and does not require intent to constitute a breach;
A single serious incident may constitute a breach;
Conduct occurring outside the Platform may fall within scope where it relates to a Platform-originated interaction or relationship; and
The Platform is not required to provide warnings, evidence, or an opportunity to remedy before taking enforcement action.
This clause shall survive termination of the User’s account or these Terms to the extent necessary to protect the Platform and its Users.”
C10D : Content misuse:
“Users must not misuse, exploit, copy, distribute, disclose, or otherwise deal with any content obtained through or in connection with the Platform except as expressly permitted under these Terms. “Content” includes, without limitation, session materials, recordings, course materials, notes, assessments, teaching methods, communications, documents, data, and any intellectual property made available by Tutors, Students, or the Platform.
All content is made available strictly for personal, non-commercial educational use within the scope of the relevant tutoring services. No ownership rights are transferred to any User, and no licence is granted other than a limited, revocable, non-exclusive, non-transferable right to access and use such content for its intended purpose.
Users must not, without prior written authorisation from the relevant rights holder:
Copy, reproduce, record, store, publish, transmit, distribute, or otherwise share any content, in whole or in part;
Sell, licence, sublicense, monetise, or otherwise commercially exploit any content;
Use content to create, develop, or support any competing service, product, or educational offering;
Disclose or make content available to any third party who is not an authorised participant in the relevant session or service;
Remove, alter, or obscure any copyright, ownership, or proprietary notices;
Use content in a manner that infringes intellectual property rights, confidentiality obligations, or applicable laws;
Access, extract, scrape, or attempt to obtain content beyond what is legitimately provided through the Platform.
Users acknowledge and agree that:
Tutors and/or the Platform may retain all rights, title, and interest in content created, delivered, or made available through sessions or courses;
Access to content does not confer any ownership or broader usage rights beyond those expressly granted; and
Unauthorised use of content may result in irreparable harm for which damages alone may be insufficient.
The Platform does not verify or guarantee ownership, accuracy, legality, or rights in any content provided by Users and does not accept responsibility for ensuring that such content is free from third-party claims. To the fullest extent permitted by law, the Platform shall have no liability for:
Any content provided, shared, or used by Users;
Any infringement, misuse, or unauthorised exploitation of content by any User; or
Any loss, damage, claim, or dispute arising from or in connection with content.
The Platform reserves the right, but is not obliged, to monitor, remove, restrict access to, or take any action in relation to content at its sole discretion, including where misuse is suspected, without liability and without prior notice.
For the avoidance of doubt:
Misuse may occur regardless of whether content is shared publicly or privately;
Intent is not required for conduct to constitute misuse where it objectively falls within this clause;
Temporary access to content does not limit the ongoing application of these restrictions; and
All rights and restrictions under this clause continue after termination of access to the Platform or the content.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
C11 : Complaints and Disputes:
“Any complaint, concern, or dispute arising in connection with tutoring services must be raised promptly, accurately, and in good faith through the Platform using any process specified by the Platform from time to time.
Users acknowledge that all tutoring services are provided directly between Students and Tutors, and that the Platform acts solely as an intermediary facilitating introductions, communication, and access to services. The Platform is not a party to any tutoring arrangement, session, or outcome and does not act as a mediator, adjudicator, or arbitrator of disputes.
The Platform does not guarantee that any complaint will be investigated, acknowledged, or resolved, nor that any response will be provided within a particular timeframe. Where the Platform elects to review a complaint, it shall be entitled to determine the scope, method, and outcome of any review at its sole discretion and without obligation to provide justification, evidence, or detailed findings.
Users remain solely responsible for managing and resolving disputes directly with one another. To the fullest extent permitted by law, the Platform shall have no liability for the quality, delivery, or outcome of tutoring services, the conduct or representations of any User, or any agreement or arrangement formed between Users, nor for any loss, damage, dissatisfaction, or claim arising in connection with a dispute.
The Platform may, but is not obliged to, take such action as it considers appropriate in response to a complaint, including requesting information, reviewing communications or content where available, restricting access to services, suspending sessions, or suspending or terminating User accounts. Any such action shall be taken at the Platform’s sole discretion, without liability and without obligation to act consistently in similar circumstances.
Nothing in this clause requires the Platform to provide any refund, compensation, replacement service, or other remedy. Any such action, if taken, shall be entirely discretionary, without admission of liability, and shall not create any precedent, expectation, or continuing obligation.
For the avoidance of doubt:
The Platform is not responsible for enforcing any agreement between Users;
The existence of a complaint does not suspend or affect any payment obligations unless expressly determined by the Platform;
Users are responsible for retaining evidence and supporting their own claims in any dispute; and
Any failure or delay by the Platform to act does not constitute acceptance of responsibility or a waiver of rights.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
C11A : Submission and Handling of Complaints:
“Any complaint must be submitted strictly through the Platform using the process, format, and communication channels specified by the Platform from time to time. The Platform may disregard, without liability, any complaint submitted outside of its designated systems or not in compliance with its required procedures.
Users must ensure that any complaint is submitted promptly following the relevant event and is complete, accurate, and not misleading. The complaint must include all material information reasonably required to assess the issue, together with any supporting evidence available to the User, including communications, session details, or relevant documentation. The Platform is not responsible for obtaining, preserving, or reconstructing evidence on behalf of any User.
The Platform shall have sole discretion to determine whether a complaint:
Falls within scope for consideration;
Contains sufficient information to proceed; and
Will be reviewed, investigated, or declined.
The Platform is under no obligation to investigate any complaint, to continue any review once commenced, or to reach any particular outcome. Where the Platform elects to consider a complaint, it may determine the scope, method, and extent of any review at its sole discretion and may request further information, limit its review, or discontinue the process at any time without liability.
The Platform may, but is not obliged to, review communications, session records, or other materials available to it. The Platform does not guarantee the availability, completeness, or accuracy of any such materials and shall not be liable where evidence is unavailable, incomplete, or inconclusive.
To the fullest extent permitted by law, the Platform shall have no liability for:
The submission, handling, non-handling, or outcome of any complaint;
Any decision to accept, reject, suspend, or discontinue a complaint;
Any reliance placed by Users on the complaint process; or
Any loss, damage, claim, or dispute arising out of or in connection with a complaint.
For the avoidance of doubt:
Submission of a complaint does not create any obligation on the Platform to act or respond;
The Platform may reject or close a complaint without providing reasons or detailed findings;
Users remain solely responsible for pursuing any claims, remedies, or legal rights independently; and
The complaint process does not suspend or affect any contractual or payment obligations unless expressly determined by the Platform.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
C11B : Platform discretion:
“The Platform retains sole, absolute, and unfettered discretion in relation to the handling of any complaint, concern, or dispute, including whether to accept, review, investigate, act upon, or close any matter raised by a User.
Where the Platform elects to engage with a complaint or dispute, it shall determine, at its sole discretion, all aspects of the process, including whether the matter falls within scope, the manner and extent of any review, the information or evidence to be considered, and the outcome of such review. The Platform is not required to conduct any investigation to any standard, nor to ensure completeness, accuracy, or fairness of any review.
The Platform does not act as a court, mediator, or arbitrator and is not obliged to act impartially between Users. Any decision may be based on the Platform’s own commercial, operational, legal, or reputational considerations, and the Platform shall be entitled to always prioritise its own interests.
The Platform shall have no obligation to:
Provide reasons, explanations, or detailed findings in relation to any decision;
Follow any procedure, standard, or timeframe;
Ensure consistency with past decisions or practices; or
Offer any right of appeal, reconsideration, or escalation.
Any action taken by the Platform, including restricting access, suspending sessions, removing content, or suspending or terminating accounts, may be implemented immediately and without prior notice where the Platform considers it appropriate.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any decision made, action taken, or failure to act in relation to a complaint or dispute;
Any perceived unfairness, inconsistency, or dissatisfaction with outcomes; or
Any loss, damage, claim, or dispute arising from or connected to the exercise of its discretion.
For the avoidance of doubt:
The Platform’s discretion applies whether or not a complaint is formally submitted;
No prior course of conduct, communication, or decision creates any expectation, obligation, or precedent; and
The Platform is not required to act in the interests of any individual User or group of Users.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
C11C : No Automatic Refunds or Remedies:
“Nothing in these Terms entitles any User to a refund, credit, replacement session, compensation, or any other remedy in connection with tutoring services, complaints, or disputes.
All payments made through the Platform are final and non-refundable except where the Platform expressly determines otherwise in its sole and absolute discretion or where required by applicable law. The existence of a complaint, dissatisfaction with a session, or a dispute between Users does not create any entitlement to a refund, reduction, or adjustment of fees.
Users acknowledge and agree that tutoring services are inherently subjective and dependent on factors outside the Platform’s control, including individual effort, engagement, and communication. Variations in teaching style, perceived quality, or outcomes do not constitute a failure of service and shall not give rise to any automatic right to a refund or remedy.
Where the Platform elects, at its sole discretion, to provide any refund, credit, replacement session, or other remedy, it may determine the amount, form, method, and timing of such remedy and may impose conditions as it considers appropriate. Any such action shall be taken without admission of liability and shall not create any precedent, expectation, or continuing obligation. The Platform reserves the right to refuse, reverse, or recover any refund, credit, or remedy where it reasonably believes it has been requested, obtained, or applied improperly or in breach of these Terms.
The Platform is not responsible for, and shall have no obligation to intervene in, any payment dispute between Users, including where payments are made outside the Platform. The Platform does not guarantee the performance of any User or the delivery or outcome of any tutoring services.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any decision to grant, refuse, reverse, or recover a refund or other remedy;
Any dissatisfaction with tutoring services, sessions, or outcomes; or
Any loss, damage, claim, or dispute arising from payments made, retained, or not refunded.
For the avoidance of doubt:
No complaint or dispute suspends or affects any payment obligation unless expressly confirmed by the Platform in writing;
Users may not initiate or pursue chargebacks, payment reversals, or similar actions in a manner that is inconsistent with these Terms; and
The Platform’s rights under this clause are in addition to, and do not limit, any other rights or remedies available to it.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
C12 : Suspension and Removal:
“The Platform may, at any time and at its sole, absolute, and unfettered discretion, restrict, suspend, or remove a user’s access to tutoring services, sessions, content, or any part of the Platform where it considers such action necessary or appropriate to protect its commercial, operational, legal, or reputational interests.
Such action may be taken with immediate effect, with or without prior notice, and without any obligation to provide reasons, evidence, or an opportunity to respond.
Without limitation, the Platform may exercise its rights under this clause where it reasonably believes that a User has breached or is likely to breach these Terms, engaged in misuse of the Platform or tutoring services, acted in a manner that is unlawful, inappropriate, or harmful to other Users, attempted to circumvent the Platform or avoid applicable fees, or otherwise created, or is likely to create, risk to the integrity, security, operation, or reputation of the Platform.
Any restriction, suspension, or removal may include the cancellation or restriction of scheduled or future sessions (without obligation to reschedule), removal or limitation of access to content, courses, materials, or account functionality, restriction of communications between Users, and suspension, deactivation, or permanent termination of the User’s account.
Users acknowledge and agree that access to the Platform and tutoring services is conditional and revocable, and that enforcement action may result in loss of access to sessions, content, data, or opportunities. No compensation, refund, or alternative remedy shall be payable unless the Platform expressly determines otherwise or is required by applicable law. Any outstanding payment obligations shall remain enforceable notwithstanding any restriction, suspension, or termination.
The Platform may act on a precautionary basis, including where a risk is suspected but not proven, and is not required to ensure consistency between decisions or to follow any procedure.
To the fullest extent permitted by law, the Platform shall have no liability for any decision to restrict, suspend, or remove access, the manner in which such action is taken, or any consequences arising from it, including cancellation or interruption of services, loss of data or content, financial loss, or reputational impact.
For the avoidance of doubt:
The Platform is not required to provide warnings or prior notice before acting;
Enforcement decisions do not create any precedent, expectation, or obligation; and
The rights set out in this clause are in addition to, and do not limit, any other rights or remedies available to the Platform.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
C12A : Grounds for Suspension and Removal:
“Without limitation to Clause C12 or any other rights of the Platform, the Platform may, at any time and at its sole, absolute, and unfettered discretion, restrict, suspend, or remove a User’s access to tutoring services, sessions, content, or any part of the Platform where it considers that any ground for action exists or may exist.
Grounds for action include, but are not limited to, circumstances where the Platform reasonably believes that a User has breached, is breaching, or is likely to breach these Terms, including any misuse of sessions, content, communications, or Platform functionality, or has engaged in conduct that is dishonest, misleading, abusive, disruptive, or otherwise inconsistent with acceptable standards of behaviour.
The Platform may also act where a User engages in, attempts, or facilitates circumvention of the Platform, including entering or proposing off-platform arrangements, avoiding or attempting to avoid fees, interfering with Platform processes, or undermining the Platform’s commercial model.
Action may be taken where the Platform considers that a User poses, or may pose, a risk to other Users or third parties, including in relation to safeguarding, inappropriate conduct, harassment, exploitation, or any behaviour that may compromise safety, trust, or wellbeing.
The Platform may further act where it considers it necessary to comply with applicable laws or regulatory requirements, or to protect itself against legal, regulatory, financial, or reputational risk, including where allegations, complaints, or reports have been made, regardless of whether such matters are substantiated.
The Platform may also act where it considers that a user’s conduct, activity, or circumstances may adversely affect the integrity, security, operation, performance, or reputation of the Platform, including suspected fraud, misuse, unauthorised activity, or technical interference.
The Platform’s determination under this clause may be based on any information available to it, including reports, complaints, behavioural patterns, automated monitoring, or reasonable suspicion. The Platform is not required to verify all facts, complete any investigation, or obtain conclusive evidence prior to taking action.
To the fullest extent permitted by law, the Platform shall have no liability for any decision to restrict, suspend, or remove access based on the grounds set out in this clause, including where such grounds are disputed, unproven, based on incomplete information, or subsequently found to be inaccurate.
For the avoidance of doubt:
- The grounds set out in this clause are non-exhaustive and do not limit the Platform’s broader rights;
- Action may be taken on a precautionary basis, including where risk is suspected but not confirmed;
- The Platform is not required to disclose the specific grounds, evidence, or reasoning relied upon; and
- No User shall have any right to challenge, delay, or prevent enforcement action on the basis that grounds are disputed.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
C12B : Immediate Action and No Prior Notice:
“The Platform may take any restriction, suspension, or removal action immediately and without prior notice where it considers, at its sole, absolute, and unfettered discretion, that such action is necessary or appropriate.
The Platform shall not be required to provide advance warning, prior consultation, or any opportunity for the User to respond before acting, and any failure to provide notice shall not affect the validity, enforceability, or effectiveness of such action.
Immediate action may be taken in any circumstances where the Platform considers that delay would be undesirable or may expose the Platform or its Users to risk, including (without limitation) risks relating to safety, safeguarding, misuse of services, circumvention of the Platform, non-payment or avoidance of fees, fraud or suspected fraud, technical or security concerns, or legal, regulatory, financial, or reputational exposure.
The Platform may act on a precautionary basis, including where a risk is suspected but not proven, and is not required to verify information, complete any investigation, or obtain conclusive evidence prior to acting. The existence of a dispute, complaint, or disagreement shall not prevent or delay enforcement.
Any action taken under this clause may include, without limitation, immediate cancellation of sessions (without obligation to reschedule), restriction or removal of access to services, content, or features, blocking of communications, and suspension, deactivation, or permanent termination of the User’s account.
The Platform shall have no obligation to reinstate access, reverse any action, or provide any form of remedy following enforcement, regardless of any subsequent findings, explanations, or resolution of underlying issues.
To the fullest extent permitted by law, the Platform shall have no liability for:
Acting without prior notice or warning;
The timing, manner, or implementation of any enforcement action;
Any loss of sessions, services, data, content, or access; or
Any financial loss, reputational damage, or other consequences arising from or connected to such action.
For the avoidance of doubt:
Users have no right to continued access to the Platform pending investigation, review, or dispute resolution;
No prior conduct, communication, or delay in enforcement creates any obligation to provide notice in future cases; and
The Platform’s rights under this clause apply irrespective of whether the User disputes the grounds for action.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
C12C : Effect of Suspension or Removal:
“Where the Platform restricts, suspends, or removes a User’s access under Clause C12 or any related provision, such action shall take immediate effect and shall apply for such duration, scope, and conditions as the Platform determines in its sole, absolute, and unfettered discretion.
The User acknowledges and agrees that such action may result in immediate and irreversible loss of access to tutoring services, scheduled sessions, courses, content, communications, account functionality, and any associated data or materials. The Platform shall have no obligation to preserve, maintain, restore, or provide access to any such content, data, or materials following enforcement action, and may delete or restrict such materials at any time in accordance with its operational or legal requirements.
Any sessions scheduled but not yet delivered at the time of suspension or removal may be cancelled without notice and without obligation to reschedule, replace, or otherwise compensate the User. The Platform shall not be responsible for any interruption to learning, continuity, or progression arising from such cancellation.
All payment obligations, including any fees due or accrued prior to or during enforcement, shall remain valid, due, and fully enforceable. No suspension, restriction, or removal shall give rise to any right of refund, credit, set off, withholding, or reduction of fees, except where the Platform expressly determines otherwise in writing or where required by applicable law.
The Platform may retain, process, restrict, or delete User data, content, and account information as it considers appropriate, including for compliance, enforcement, or operational purposes, and shall have no liability for any loss, corruption, inaccessibility, or unavailability of such data or materials.
The Platform shall have no obligation to reinstate access, restore accounts, recover data, or reverse any enforcement action, regardless of any subsequent clarification, dispute, or resolution of the underlying circumstances.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any consequences of suspension, restriction, or removal, including loss of access to services, sessions, or content;
Any cancellation of sessions or disruption to tutoring services;
Any loss, corruption, deletion, or unavailability of data or materials; or
Any financial loss, reputational impact, or other damage arising from or connected to such action.
For the avoidance of doubt:
Enforcement action does not affect the validity or enforceability of any accrued or ongoing rights and obligations;
Users are solely responsible for retaining copies of any content or materials they wish to preserve; and
No expectation, reliance, or entitlement arises in respect of continued access, reinstatement, or recovery of data.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
Section D – Platform & Admin
D1 : Platform Commercial Framework:
“This Section D1 governs the general commercial and financial framework applicable to the use of the Platform and applies to all Users in addition to any specific commercial terms set out elsewhere in these Terms.
The Platform may facilitate, administer, or enable payments through its systems or through third-party payment processors. The Platform’s role is strictly limited to providing payment-related functionality and administrative support. The Platform does not act as a bank, payment institution, escrow provider, trustee, or fiduciary, and does not hold funds on behalf of Users unless expressly stated in writing.
All payment obligations arise directly between the relevant Users or between the User and the applicable service. The Platform is not a party to any payment transaction except where expressly stated and does not guarantee the initiation, processing, completion, or timing of any payment.
Users are solely responsible for ensuring that all payment details, billing information, and financial data provided are accurate, complete, authorised, and up to date. The Platform is entitled to rely on such information without verification and shall not be responsible for any loss arising from incorrect, incomplete, or unauthorised payment information.
The Platform may rely on third-party payment providers to process transactions. Such providers operate independently and are subject to their own terms and conditions. The Platform shall not be responsible for any acts, omissions, failures, delays, refusals, chargebacks, reversals, or errors caused by such providers, including any restriction, suspension, or termination of payment services.
The Platform reserves the right, at its sole discretion, to administer and manage billing processes, including issuing charges, correcting errors, reversing or reapplying transactions, applying adjustments, withholding or offsetting amounts where reasonably required, and taking any administrative action necessary to protect its commercial, operational, or legal interests.
The Platform shall have no obligation to intervene in or resolve any payment dispute between Users, including disputes relating to refunds, chargebacks, failed payments, or unauthorised transactions, and Users remain solely responsible for resolving such matters directly.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any failure, delay, interruption, or error in payment processing or settlement;
Any declined, reversed, or disputed transactions, including chargebacks or payment disputes;
Any loss arising from inaccurate, incomplete, or unauthorised payment information;
Any acts, omissions, or failures of third-party payment providers; or
Any financial loss, cost, or consequence arising from or connected to the use of payment systems linked to the Platform.
Nothing in this clause creates any obligation on the Platform to provide credit, financing, escrow services, or any form of financial guarantee, nor does it create any expectation that transactions will be completed successfully.
For the avoidance of doubt:
The Platform does not guarantee that any payment will be received, processed, or completed;
Users are solely responsible for ensuring funds are available and transactions are authorised; and
The Platform may suspend or restrict access to payment functionality where it considers it necessary to manage risk or ensure compliance.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D1A : Payment Processing and Third-Party Providers:
“The Platform may facilitate payments through independent third-party payment processors, gateways, banks, and financial service providers (“Payment Providers”). Users acknowledge and agree that all Payment Providers operate independently of the Platform and are subject to their own terms, conditions, policies, and regulatory requirements.
The Platform does not provide payment processing services and does not act as a bank, payment institution, escrow provider, trustee, or fiduciary. The Platform does not control the operation, availability, security, or performance of any Payment Provider and does not guarantee that any transaction will be authorised, processed, completed, or received.
All payment transactions are subject to verification, approval, fraud checks, and operational processes of the relevant Payment Provider and any associated financial institutions. Payments may be declined, delayed, reversed, or blocked for reasons outside the Platform’s control, including suspected fraud, regulatory requirements, insufficient funds, or Payment Provider policies.
Users are solely responsible for complying with the terms of any Payment Provider and for resolving any issues, disputes, or claims directly with the relevant provider. The Platform shall have no obligation to investigate, intervene in, or resolve any dispute between a User and a Payment Provider, including disputes relating to failed transactions, delayed payments, account suspensions, or withheld funds.
The Platform shall have no control over, and no responsibility for:
The timing, processing, settlement, or release of funds;
Any holds, reserves, restrictions, or delays imposed by Payment Providers;
Any chargebacks, reversals, or payment disputes initiated through financial institutions; or
Any suspension, limitation, or termination of payment services by a Payment Provider.
Where a Payment Provider suspends, restricts, or terminates a user’s access to payment services, the Platform may, at its sole discretion and without liability, restrict or suspend the User’s access to relevant Platform functionality.
To the fullest extent permitted by law, the Platform shall have no liability for any loss, cost, charge, damage, or claim arising from or in connection with:
Any act, omission, failure, delay, or error of any Payment Provider;
Any failed, declined, delayed, reversed, or disputed transaction;
Any unauthorised transaction, fraud, or misuse of payment methods (except to the extent caused by the Platform’s proven breach of its legal obligations); or
Any restriction, suspension, or termination of payment services by a Payment Provider.
Nothing in this clause creates any obligation on the Platform to provide payment services, guarantee the availability or performance of Payment Providers, or ensure the successful completion of any transaction.
For the avoidance of doubt:
- The Platform does not receive or control funds unless expressly stated otherwise in writing;
- Users bear all risks associated with the use of Payment Providers; and
- Payment functionality may be modified, restricted, or withdrawn at any time where the Platform considers it necessary to manage risk or ensure compliance.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D1B : Taxes, Currency, and Regulatory Charges:
“Users are solely responsible for determining, reporting, and paying any and all taxes, duties, levies, or regulatory charges arising from their use of the Platform or from any transactions conducted through it, including (without limitation) value added tax (VAT), income tax, withholding tax, and any similar obligations in any jurisdiction.
The Platform does not provide tax, accounting, or regulatory advice and makes no representation as to the tax treatment of any transaction. Users must obtain independent advice where required and ensure full compliance with all applicable laws, including registration, filing, reporting, and payment obligations.
Where required by applicable law, or where the Platform reasonably considers it necessary for compliance or risk management purposes, the Platform may calculate, apply, collect, withhold, remit, or report taxes or regulatory charges. The Platform may rely on information provided by Users or obtained from third parties and shall not be responsible for any inaccuracies in such information. The Platform may request tax-related information or documentation from Users and may suspend, restrict, or limit access to the Platform where such information is not provided, is incomplete, or is considered unreliable.
All amounts payable through the Platform are exclusive of taxes unless expressly stated otherwise. Where taxes are applicable, they may be added to the total amount payable and collected at the point of transaction or otherwise in accordance with applicable law.
Transactions may be processed in a currency determined by the Platform or by the relevant Payment Provider. Where currency conversion applies, exchange rates may be set by third-party providers or financial institutions and may include additional fees, margins, or charges. The Platform does not control or guarantee exchange rates and does not provide any representation as to their accuracy or fairness.
Users acknowledge and agree that:
Amounts charged or received may vary due to currency conversion, exchange rate fluctuations, banking fees, or cross-border charges;
Payment Providers or financial institutions may impose additional fees or restrictions outside the Platform’s control; and
The timing of currency conversion or settlement may affect the final amount received or paid.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any tax liabilities, reporting failures, penalties, or regulatory consequences incurred by Users;
Any calculation, application, collection, withholding, or reporting of taxes where required by law or based on available information;
Any inaccuracies arising from information provided by Users or third parties;
Any currency conversion differences, exchange rate fluctuations, or related charges; or
Any regulatory fees, levies, or charges imposed by authorities or third parties.
Nothing in this clause creates any obligation on the Platform to calculate, optimise, or manage tax liabilities on behalf of Users, to monitor regulatory compliance beyond its own legal obligations, or to guarantee any specific financial or tax outcome.
For the avoidance of doubt:
Users bear all risks associated with tax treatment, currency conversion, and cross-border transactions;
The Platform may make adjustments or take compliance-related action without liability where required by law or reasonably necessary; and
- No representation or warranty is given as to the tax efficiency, financial outcome, or regulatory treatment of any transaction.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D1C : Billing Accuracy, Errors, and Adjustments:
“The Platform may generate, calculate, display, or issue fees, charges, invoices, statements, or billing summaries using automated systems or based on information provided by Users or third parties. Users acknowledge and agree that such billing outputs may be incomplete, provisional, delayed, or inaccurate and must not be relied upon as final or error-free.
The Platform does not guarantee the accuracy, completeness, or correctness of any billing information and shall not be responsible for any reliance placed on such information by any User.
The Platform reserves the right, at any time and without prior notice, to investigate, audit, correct, adjust, reverse, reissue, or cancel any charge, invoice, or transaction where it reasonably considers that:
An error, omission, duplication, or miscalculation has occurred;
Incorrect, incomplete, or misleading information has been used or relied upon;
A transaction has been processed incorrectly or inconsistently; or
Corrective action is required to protect the Platform’s commercial, operational, financial, or legal interests.
Any correction or adjustment may result in additional charges, revised invoices, re-billing, or the reversal or reapplication of amounts previously processed. Users agree to pay any corrected or adjusted amounts immediately upon demand or in accordance with the revised billing terms.
The Platform may, at its sole discretion, offset, deduct, or withhold amounts from any payments or balances to correct errors, recover amounts owed, or manage financial risk, including where payments have been made in error, underpaid, or overpaid.
Users are responsible for reviewing all billing information and must notify the Platform of any alleged discrepancy within a reasonable time after becoming aware of it. Failure to notify the Platform shall not limit or prevent the Platform from making corrections or enforcing payment obligations at any time.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any billing error, inaccuracy, omission, or miscalculation;
Any correction, adjustment, reversal, reissue, or enforcement action taken in relation to billing;
Any reliance placed on billing outputs or statements; or
Any financial loss, cost, or consequence arising from billing discrepancies or subsequent corrections.
Nothing in this clause creates any obligation on the Platform to identify errors within any specific timeframe, to notify Users of errors before taking corrective action, or to provide compensation in connection with any billing discrepancy.
For the avoidance of doubt:
Billing outputs are administrative and provisional in nature and do not constitute agreed or final statements of account;
The Platform may take corrective action regardless of whether an error benefits or disadvantages a User; and
All payment obligations remain enforceable notwithstanding any dispute, discrepancy, or pending review.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D2 : Platform Integrity and System-Level Use:
“This Section D2 governs the integrity, security, and operation of the Platform at a system-wide level. It applies in addition to any user conduct obligations set out elsewhere in these Terms and is intended to protect the Platform’s infrastructure, systems, processes, and commercial model.
The Platform may monitor, analyse, record, and assess activity across the Platform, including account behaviour, usage patterns, communications, and transactional activity, for the purposes of maintaining system integrity, detecting fraud or misuse, ensuring compliance, and managing operational, legal, or security risks.
The Platform reserves the right, at its sole, absolute, and unfettered discretion, to take any action it considers necessary or appropriate to protect the Platform, including restricting or disabling functionality, limiting access, suspending or terminating accounts, blocking transactions, removing or restricting content, or otherwise intervening in Platform activity.
Such action may be taken at any time, with or without notice, and without obligation to provide reasons or an opportunity to respond.
Without limitation, the Platform may act where it reasonably believes that any of the following has occurred or may occur:
Fraudulent, deceptive, or manipulative activity;
Creation, use, or control of false, duplicate, or misleading accounts or identities;
Attempts to circumvent Platform processes, controls, safeguards, or commercial structures;
Unauthorised access to, interference with, or misuse of Platform systems, data, or infrastructure; or
Any activity that may compromise the security, reliability, performance, or reputation of the Platform.
The Platform may rely on automated systems, algorithms, artificial intelligence, or third-party tools to detect and respond to such activity and is not required to verify information, complete investigations, or obtain conclusive evidence before acting.
Users acknowledge and agree that:
Access to the Platform is conditional and may be restricted or withdrawn at any time;
Monitoring and enforcement may occur continuously and without notice; and
The Platform may act on a precautionary basis, including where risk is suspected but not proven.
The Platform shall have no obligation to disclose the existence, scope, methods, or criteria of any monitoring, detection systems, or enforcement actions.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any monitoring, analysis, or assessment of User activity;
Any action taken or not taken to protect system integrity;
Any false positives, incorrect assessments, or automated or discretionary decisions; or
Any loss, damage, interruption, or consequence arising from enforcement actions or system protection measures.
Nothing in this clause creates any obligation on the Platform to monitor all activity, prevent all misuse, or ensure that the Platform is free from fraud, security risks, or unauthorised activity.
For the avoidance of doubt:
The Platform’s rights under this clause are ongoing and may be exercised at any time;
No failure or delay in exercising any right constitutes a waiver; and
The Platform may act irrespective of whether a breach is proven or ultimately established.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D2A : Fraud, Abuse, and Platform Integrity:
“Users must not engage in, facilitate, or attempt any fraudulent, deceptive, abusive, or manipulative activity in connection with the Platform. This includes any conduct that undermines or is likely to undermine the integrity, security, fairness, or proper operation of the Platform, its systems, or its commercial model.
The Platform may, at its sole, absolute, and unfettered discretion, monitor, detect, investigate, and respond to any activity it considers to be fraudulent, abusive, or otherwise harmful. Action may be taken at any time, with or without notice, and without any obligation to provide reasons, evidence, or an opportunity to respond.
Without limitation, prohibited conduct includes:
Creating, controlling, or using false, duplicate, or misleading accounts or identities;
Misrepresenting identity, qualifications, authority, or any material information;
Manipulating or attempting to manipulate Platform systems, processes, visibility, rankings, matching outcomes, or user interactions;
Engaging in payment fraud, chargeback abuse, unauthorised transactions, or misuse of payment methods;
Using the Platform for unlawful, deceptive, exploitative, or improper purposes; or
Assisting, encouraging, or enabling any third party to engage in such conduct.
The Platform may rely on automated systems, algorithms, artificial intelligence, third-party data sources, and internal assessments to identify suspected fraud or abuse and is not required to verify information, complete investigations, or obtain conclusive evidence before acting.
Where the Platform reasonably suspects fraud, abuse, or misuse, it may take any action it considers necessary to protect its interests, including restricting or disabling functionality, blocking or reversing transactions, removing or restricting content or data, and suspending, deactivating, or permanently terminating accounts.
The Platform may act on a precautionary basis, including where fraud or abuse is suspected but not proven, and may act irrespective of whether a breach is ultimately established.
Users acknowledge and agree that access to the Platform is conditional and may be restricted or withdrawn at any time. The Platform shall have no obligation to reinstate access, reverse actions, or compensate Users following enforcement action.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any monitoring, detection, investigation, or assessment of fraudulent or abusive activity;
Any action taken or not taken in response to suspected fraud or abuse;
Any false positives, incorrect assessments, or automated or discretionary decisions; or
Any loss, damage, financial impact, or consequence arising from enforcement actions.
Nothing in this clause creates any obligation on the Platform to detect, prevent, or eliminate all fraudulent or abusive activity, or to ensure that the Platform is free from such risks.
For the avoidance of doubt:
The Platform’s rights under this clause are ongoing and may be exercised at any time;
No failure or delay in exercising any right constitutes a waiver; and
Enforcement action may be taken regardless of whether a User disputes the underlying grounds.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D2B : Identity, Misrepresentation, and False Information:
“Users must ensure that all information provided to the Platform or to other Users is accurate, complete, current, and not misleading at all times. Users must not misrepresent their identity, credentials, qualifications, authority, affiliation, or any other material information, whether directly or by omission.
The Platform does not verify and does not guarantee the identity, credentials, or reliability of any User. Any verification tools, checks, badges, or indicators provided by the Platform are limited in scope, may rely on third-party data, and do not constitute certification, endorsement, or confirmation of accuracy.
Without limitation, prohibited conduct includes:
Providing false, misleading, incomplete, or outdated information;
Impersonating or misrepresenting any person, business, or entity;
Misrepresenting qualifications, experience, credentials, authority, or rights;
Using fictitious, anonymised, or unverifiable identities where identification is required; or
Presenting information in a manner intended to mislead or create a false or inaccurate impression.
The Platform may, at its sole, absolute, and unfettered discretion, assess the accuracy, consistency, and credibility of User information and may rely on such information without independent verification. The Platform may use automated systems, algorithms, artificial intelligence, third-party data sources, or internal processes to identify inconsistencies or suspected misrepresentation and is not required to verify information, complete investigations, or obtain conclusive evidence before acting.
Where the Platform reasonably suspects that any information is false, misleading, incomplete, or unreliable, it may take any action it considers necessary, including requesting further information, restricting functionality, removing or amending content, or suspending, deactivating, or permanently terminating accounts. Action may be taken at any time, with or without notice, and without obligation to provide reasons.
Users acknowledge and agree that:
They are solely responsible for the accuracy and integrity of all information provided;
Any reliance on information provided by other Users is entirely at their own risk; and
Access to the Platform is conditional and may be restricted or withdrawn at any time.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any inaccurate, incomplete, misleading, or fraudulent information provided by Users;
Any failure to detect, verify, or prevent misrepresentation;
Any action taken or not taken in response to suspected misrepresentation; or
Any loss, damage, or consequence arising from reliance on User-provided information.
Nothing in this clause creates any obligation on the Platform to verify User identities, credentials, or information, or to ensure the accuracy, completeness, or reliability of any content.
For the avoidance of doubt:
The Platform may act on a precautionary basis, including where misrepresentation is suspected but not proven;
No failure or delay in exercising any right constitutes a waiver; and
Enforcement action may be taken regardless of whether a breach is ultimately established or disputed.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D2C : Verification and Ongoing Checks:
“The Platform may, at its sole, absolute, and unfettered discretion, conduct, arrange, or procure verification checks in relation to any User at any time, including (without limitation) identity verification, background checks, credential validation, sanctions screening, fraud checks, or other due diligence processes. Such checks may be carried out at onboarding, during use of the Platform, or at any time thereafter, and may be repeated or updated as the Platform considers necessary.
The Platform does not guarantee that any verification process is comprehensive, accurate, reliable, or up to date. Any verification is limited in scope, may rely on information provided by Users or obtained from third parties, and may be carried out using automated systems, algorithms, or external providers. Verification does not constitute certification, endorsement, approval, or confirmation of any User’s identity, credentials, reliability, suitability, or compliance.
Users must provide all information and documentation reasonably requested for verification purposes and must ensure that such information remains accurate, complete, and current always. The Platform is entitled to rely on such information without independent verification and shall not be responsible for any inaccuracies, omissions, or misrepresentations.
The Platform may conduct ongoing monitoring or repeat checks and may use internal systems, third-party data sources, or automated tools to identify inconsistencies, changes in status, or potential risks. The Platform is not required to conduct ongoing checks in all cases and does not guarantee continuous or real-time monitoring.
Where the Platform considers that verification is incomplete, unsuccessful, inconsistent, inconclusive, or gives rise to risk, it may take any action it considers necessary, including requesting further information, restricting or limiting access to features or services, removing or amending information or content, or suspending, deactivating, or permanently terminating accounts. Such action may be taken at any time, with or without notice, and without obligation to provide reasons or evidence.
Users acknowledge and agree that:
Verification processes may be subject to delay, error, limitation, or reliance on third-party data;
Third-party providers involved in verification operate independently and may impose their own requirements or restrictions; and
Any reliance on verification status, indicators, or outcomes is entirely at the User’s own risk.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any failure to carry out verification checks or to conduct ongoing monitoring;
Any errors, omissions, inaccuracies, or limitations in verification processes or results;
Any reliance placed on verification status, indicators, or outcomes; or
Any action taken or not taken in connection with verification or ongoing checks.
Nothing in this clause creates any obligation on the Platform to verify any User, to maintain or update verification status, or to ensure the accuracy, completeness, or reliability of any verification outcome.
For the avoidance of doubt:
The Platform may act on a precautionary basis, including where concerns arise from incomplete or inconclusive verification;
Verification status may change, be withdrawn, or be disregarded at any time without notice; and
No failure or delay in conducting verification or taking action constitutes a waiver of the Platform’s rights.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D2D : Content Control and Moderation:
“The Platform may host, display, transmit, or otherwise make available content provided by Users, including profiles, communications, materials, and data (“Content”). The Platform does not create, control, endorse, or verify User Content and does not guarantee its accuracy, legality, quality, completeness, or suitability for any purpose.
The Platform may, at its sole, absolute, and unfettered discretion, monitor, review, assess, restrict, remove, modify, disable access to, or refuse to publish any Content at any time, with or without notice, and without obligation to provide reasons or an opportunity to respond.
Without limitation, the Platform may act where it reasonably considers that Content:
Is unlawful, misleading, fraudulent, or deceptive;
Infringes or may infringe intellectual property or other rights;
Is abusive, harmful, inappropriate, or inconsistent with acceptable standards;
Is inaccurate, incomplete, outdated, or unreliable; or
Creates, or is likely to create, legal, regulatory, operational, or reputational risk.
The Platform is not required to monitor or review all Content and does not guarantee that any Content will be identified, flagged, or removed. The availability of Content on the Platform does not constitute approval, endorsement, verification, or certification of such Content.
The Platform may rely on automated systems, algorithms, artificial intelligence, third-party tools, or user reports to identify and act upon Content. The Platform is not required to verify information, conduct investigations, or obtain conclusive evidence prior to acting.
The Platform may remove or restrict Content on a precautionary basis, including where concerns are suspected but not proven, and may act irrespective of whether a breach is ultimately established.
The Platform shall have no obligation to retain, store, back up, or make available any Content and may delete or restrict access to Content at any time for operational, legal, or compliance reasons.
Users acknowledge and agree that:
Access to Content may be restricted, modified, or withdrawn at any time;
Content may be removed without notice and without explanation; and
Any reliance on Content is entirely at the User’s own risk.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any Content provided by Users, including its accuracy, legality, or quality;
Any failure to monitor, review, or remove Content;
Any action taken or not taken in relation to Content moderation; or
Any loss, damage, or consequence arising from the availability, removal, restriction, or modification of Content.
Nothing in this clause creates any obligation on the Platform to monitor Content, enforce specific standards, or ensure compliance with applicable laws.
For the avoidance of doubt:
The Platform may act at any time and without notice in relation to Content;
No failure or delay in moderating Content constitutes a waiver of rights; and
Moderation decisions do not create any precedent, expectation, or ongoing obligation.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D2E : Use by Minors and Age Restrictions:
“The Platform is intended for use only by individuals who are at least 18 years of age or who have reached the age of majority and legal capacity to enter into binding contracts in their jurisdiction (“Minimum Age”), unless the Platform expressly permits limited use by individuals below that age.
By accessing or using the Platform, each User represents and warrants that they meet the Minimum Age requirement or, where applicable, are using the Platform with the express consent and active supervision of a parent or legal guardian.
Where the Platform permits use by individuals below the Minimum Age (“Minors”), such use must always be authorised, supervised, and controlled by a parent or legal guardian, who accepts full responsibility and liability for the Minor’s use of the Platform, including all actions, communications, transactions, and compliance with these Terms.
The Platform does not verify the age, identity, or legal capacity of Users and relies entirely on information provided. The Platform makes no representation or guarantees that any User meets age requirements or is properly authorised to use the Platform.
The Platform may, at its sole, absolute, and unfettered discretion, request proof of age, identity, or parental/guardian consent at any time and may restrict, suspend, or terminate access where:
A User is, or is reasonably suspected to be, below the Minimum Age without proper authorisation;
Requested verification or consent is not provided, is incomplete, or is considered unreliable; or
Continued access is considered to create legal, regulatory, safeguarding, or reputational risk.
The Platform is not responsible for supervising interactions involving Minors and does not guarantee the safety, suitability, or appropriateness of any content, communication, or interaction. The Platform does not provide safeguarding services and is not responsible for monitoring or controlling User behaviour.
Users acknowledge and agree that:
Any interaction with a Minor is undertaken entirely at their own risk;
The Platform does not guarantee age verification, identity validation, or safeguarding compliance; and
Responsibility for ensuring lawful and appropriate interaction rests solely with the Users involved and, where applicable, the Minor’s parent or legal guardian.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any use of the Platform by Minors, whether authorised or unauthorised;
Any failure to identify, prevent, or restrict underage use;
Any interaction, communication, or transaction involving a Minor; or
Any loss, damage, harm, or consequence arising from or connected to the use of the Platform by Minors.
Nothing in this clause creates any obligation on the Platform to verify age, supervise Users, implement safeguarding measures, or ensure compliance with age-related legal requirements beyond its own statutory obligations.
For the avoidance of doubt:
The Platform may take immediate action, with or without notice, where age-related concerns arise;
No failure or delay in acting constitutes a waiver of rights; and
All responsibility for compliance with age restrictions rests with the User and, where applicable, the parent or legal guardian.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D3 : Monitoring, Data Intelligence, and AI:
“The Platform may collect, monitor, record, analyse, and process data generated through use of the Platform, including account activity, usage patterns, communications, content interactions, technical data, and transactional information. Such processing is undertaken for the purposes of operating, maintaining, securing, improving, and developing the Platform, enforcing these Terms, managing risk, and complying with applicable legal and regulatory obligations.
The Platform may utilise automated systems, algorithms, artificial intelligence, machine learning models, and third-party tools to process data, generate outputs, identify patterns, assess risk, and support Platform functionality. This includes, without limitation, recommendations, summaries, classifications, rankings, moderation decisions, fraud detection, and system optimisation. Any outputs generated by such systems are produced on an automated or semi-automated basis and may be incomplete, inaccurate, biased, or subject to error. Such outputs do not constitute advice, verification, endorsement, certification, or guarantees of any kind.
The Platform does not guarantee the accuracy, reliability, completeness, fairness, or suitability of any data, analysis, or system-generated output and shall not be responsible for any reliance placed on such outputs. The Platform may rely on data provided by Users or obtained from third parties and is not required to independently verify its accuracy or completeness. Data may be combined, aggregated, anonymised, or otherwise processed for operational, analytical, commercial, or compliance purposes, subject to applicable law.
The Platform may act based on automated or data-driven assessments, including restricting access, modifying functionality, prioritising or deprioritising visibility, or enforcing these Terms. Such actions may be taken at any time, with or without notice, and without obligation to provide explanations, disclose system logic, or offer human review, except where required by applicable law.
Users acknowledge and agree that monitoring, data processing, and automated decision-making may occur continuously and without notice, and that system-generated outputs may contain errors or limitations. Any reliance on data, analysis, or outputs is entirely at the User’s own risk.
To the fullest extent permitted by law, the Platform shall have no liability for any monitoring, data collection, or processing activities; any inaccuracies, errors, bias, or limitations in data or AI-generated outputs; any automated or data-driven decision, action, or outcome; or any loss, damage, or consequence arising from or connected to reliance on data, analytics, or system outputs.
Nothing in this clause creates any obligation on the Platform to ensure the accuracy or completeness of data, to provide human review of automated processes, to explain system logic, or to guarantee any specific outcome from data processing or AI systems.
For the avoidance of doubt:
The Platform may use automated systems and third-party tools as it considers appropriate without limitation;
No failure to detect issues, inaccuracies, or risks constitutes a waiver of rights; and
Data-driven decisions may be made irrespective of whether errors are subsequently identified.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D3A : Monitoring, Detection, and Investigation:
“The Platform may monitor, observe, record, and analyse activity across the Platform, including account behaviour, communications, content, technical data, and transactional activity, for the purposes of detecting misuse, enforcing these Terms, maintaining system integrity, managing risk, and complying with legal and regulatory obligations.
The Platform may initiate and conduct investigations at any time, at its sole, absolute, and unfettered discretion, where it considers that activity may give rise to risk, non-compliance, or a potential breach of these Terms. Investigations may be initiated with or without notice and without any obligation to provide reasons, disclose their existence, or communicate outcomes.
Monitoring and investigation may be carried out using automated systems, algorithms, artificial intelligence, internal processes, third-party tools, or external data sources. The Platform is not required to verify all information, complete any investigation, or obtain conclusive evidence before taking action, and may act on the basis of reasonable suspicion, risk indicators, or incomplete or inconclusive information.
The Platform may rely on data generated through Platform use, information provided by Users, and data obtained from third parties, and shall not be responsible for any inaccuracies, omissions, or limitations in such information.
Where the Platform considers it necessary, it may take action during or following monitoring or investigation, including restricting or disabling functionality, limiting access, suspending or terminating accounts, blocking or reversing transactions, preserving data, or disclosing information where required by law or where reasonably necessary to protect its legal, operational, or commercial interests.
Users acknowledge and agree that monitoring and investigation may occur continuously and without notice, and that the Platform may take precautionary action, including where concerns are suspected but not proven.
The Platform shall have no obligation to monitor all activity, detect all breaches, complete investigations within any timeframe, disclose monitoring methods or investigative criteria, or provide Users with explanations, findings, or outcomes.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any monitoring, detection, or investigative activity;
Any failure to detect, investigate, or prevent misconduct;
Any action taken or not taken in response to monitoring or investigation; or
Any loss, damage, or consequence arising from such activity or enforcement measures.
Nothing in this clause creates any obligation on the Platform to actively monitor Users, to conduct investigations in all circumstances, or to ensure that the Platform is free from misuse, risk, or non-compliance.
For the avoidance of doubt:
The Platform may act at any time and without notice in connection with monitoring or investigation;
No failure or delay in exercising any right constitutes a waiver; and
Action may be taken irrespective of whether a breach is ultimately proven or established.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D3B : Data Analysis and Platform Improvement:
“The Platform may collect, analyse, process, and use data generated through use of the Platform, including account activity, usage patterns, communications, content interactions, technical data, and transactional information, for the purposes of developing, improving, testing, maintaining, securing, and optimising the Platform, its systems, features, and services, as well as for operational, analytical, and commercial decision-making.
Such processing may be carried out using automated systems, algorithms, artificial intelligence, machine learning models, and third-party tools, and may involve the aggregation, anonymisation, transformation, or combination of data. The Platform may use such data for internal research, performance monitoring, system optimisation, product development, and commercial enhancement, subject to applicable law.
The Platform may introduce, modify, test, restrict, or remove features, functionality, or processes at any time based on data analysis, including through staged rollouts, controlled testing, experimental features, or differential user experiences. The Platform does not guarantee the availability, continuity, performance, or outcome of any feature, functionality, or system.
Users acknowledge and agree that changes to the Platform may occur at any time and may affect how Users access, interact with, or experience the Platform, including visibility, prioritisation, or availability of features. The Platform shall not be responsible for any impact, disruption, or variation resulting from such changes.
The Platform may use data-driven insights to determine, influence, or modify system behaviour, including prioritisation, visibility, recommendations, or operational processes. Such determinations may be based on automated or semi-automated processes and may not be transparent or explained to Users.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any data analysis, processing, or use of information for improvement or commercial purposes;
Any modification, enhancement, degradation, restriction, or removal of Platform features or functionality;
Any testing, experimentation, or optimisation processes, including differential or limited feature access; or
Any loss, damage, or consequence arising from or connected to changes in Platform functionality, performance, or behaviour.
Nothing in this clause creates any obligation on the Platform to maintain, improve, or develop the Platform in any particular manner, to preserve any specific functionality, or to achieve any particular performance, outcome, or result.
For the avoidance of doubt:
The Platform may implement changes at any time, with or without notice;
Users have no right to rely on the continued availability, structure, or operation of any feature, functionality, or system; and
No failure to modify, improve, or maintain the Platform constitutes a breach of these Terms.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D3C : AI, Automation, and Generated Content Disclaimer:
“The Platform may use artificial intelligence, automated systems, algorithms, and machine learning models to generate, process, summarise, classify, recommend, rank, or otherwise produce outputs and functionality (“Generated Outputs”) as part of its services.
Generated Outputs may include, without limitation, summaries, recommendations, rankings, classifications, matches, insights, moderation outcomes, and other system-generated content. Such outputs are produced on an automated or semi-automated basis and may be incomplete, inaccurate, outdated, inconsistent, or biased.
Generated Outputs are provided for general informational and operational purposes only and do not constitute advice, verification, endorsement, certification, or guarantees of any kind. The Platform makes no representation or warranty as to the accuracy, reliability, completeness, fairness, or suitability of any Generated Output.
The Platform is not responsible for verifying the data or inputs used to generate outputs and may rely on information provided by Users, third parties, or system-generated data. The Platform is not required to review, validate, correct, or update any Generated Output and may modify, restrict, or remove outputs at any time without notice.
The Platform may use Generated Outputs to inform or determine system behaviour, including visibility, prioritisation, recommendations, moderation decisions, and access to features. Such determinations may be made automatically and without human intervention. The Platform is not required to explain, disclose, or justify the logic, weighting, or operation of such systems, except where required by applicable law.
Users acknowledge and agree that:
Generated Outputs may contain errors, omissions, or limitations;
Reliance on any Generated Output is entirely at the User’s own risk; and
Users are solely responsible for independently verifying any information before relying on it.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any Generated Output, including its accuracy, completeness, reliability, or bias;
Any reliance placed on Generated Outputs by Users or third parties;
Any automated or AI-driven decision, action, or outcome, including moderation or prioritisation decisions; or
Any loss, damage, or consequence arising from or connected to the use of, or reliance on, Generated Outputs.
Nothing in this clause creates any obligation on the Platform to provide accurate, consistent, or error-free outputs, to ensure fairness or absence of bias, to provide human review or intervention, or to maintain any specific output format or functionality.
For the avoidance of doubt:
Generated Outputs may change, vary, or be withdrawn at any time without notice;
The Platform may use automated systems and third-party AI tools without limitation; and
No failure to detect, correct, or prevent errors constitutes a waiver of rights.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D3D : Demographic Data and Voluntary Disclosure:
“The Platform may request or permit Users to provide demographic or diversity-related information, including (without limitation) information relating to gender, ethnicity, nationality, disability status, or other personal characteristics (“Demographic Data”). Unless expressly required by applicable law or clearly identified as mandatory, the provision of Demographic Data is entirely voluntary.
Users are solely responsible for deciding whether to provide Demographic Data and for ensuring that any such information is accurate, complete, lawful, and provided with all necessary rights, permissions, and consents. Users must not provide Demographic Data relating to any third party without proper authority.
The Platform does not verify the accuracy, completeness, or authenticity of Demographic Data and does not guarantee how such information will be interpreted, categorised, processed, or used by the Platform, other Users, or third parties.
The Platform may collect, process, analyse, aggregate, anonymise, combine, or otherwise use Demographic Data for operational, analytical, reporting, compliance, product development, or commercial purposes, subject to applicable law. The Platform may also disregard, exclude, weight, or otherwise treat such data in its systems at its sole discretion.
Where Demographic Data is displayed, shared, or otherwise made available within the Platform, the Platform does not control and is not responsible for how such information is accessed, interpreted, used, or relied upon by other Users or third parties.
The Platform does not guarantee that Demographic Data will be used in any particular manner, including for matching, filtering, diversity analysis, reporting, or decision-making, and does not guarantee fairness, neutrality, or absence of bias in any process involving such data.
Users acknowledge and agree that:
The provision of Demographic Data is voluntary (unless otherwise stated) and undertaken at their own risk;
Any reliance on Demographic Data by Users or third parties is entirely at their own risk; and
The Platform is not responsible for any interpretation, use, or outcome arising from such data.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any inaccuracies, omissions, or misrepresentations in Demographic Data;
Any use, misuse, interpretation, processing, or reliance on Demographic Data by Users or third parties;
Any outcomes, decisions, or consequences arising from or connected to the use of Demographic Data; or
Any loss, damage, discrimination claim, or other consequence arising from the provision, disclosure, or use of Demographic Data.
Nothing in this clause creates any obligation on the Platform to collect, retain, verify, use, or apply Demographic Data in any particular manner, or to ensure compliance with any diversity, equality, or reporting expectations beyond its own legal obligations.
For the avoidance of doubt:
The Platform may modify, restrict, anonymise, or remove Demographic Data at any time without notice;
The Platform may include or exclude such data from any process at its discretion; and
Users remain solely responsible for any information they choose to disclose.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D3E : Automated Decision-Making and Limitations:
“The Platform may use automated systems, algorithms, artificial intelligence, machine learning models, and data-driven processes to make or support decisions affecting Users (“Automated Decisions”). Automated Decisions may relate to, without limitation, visibility, prioritisation, matching, recommendations, moderation, risk assessment, access to features, account status, or enforcement of these Terms.
Automated Decisions may be made with or without human involvement and may be based on data generated through Platform use, information provided by Users, third-party data, inferred data, or system-generated inputs. The criteria, weighting, and operation of such systems are proprietary, may change at any time, and are not required to be disclosed.
Automated Decisions may be incomplete, inaccurate, inconsistent, or influenced by limitations in data, model design, or external factors. The Platform does not guarantee the accuracy, reliability, fairness, neutrality, consistency, or suitability of any Automated Decision or outcome.
The Platform may act on Automated Decisions at any time, with or without notice, including restricting or modifying access, adjusting visibility or ranking, enforcing rules, or taking any other action, it considers necessary to protect its operational, legal, or commercial interests. The Platform is not required to verify outputs, obtain conclusive evidence, or complete any investigation before taking such action.
Except where required by applicable law, the Platform is not required to:
Provide explanations, reasoning, or disclosure of the logic, criteria, or weighting used in Automated Decisions;
Offer human review, reconsideration, or appeal processes; or
Correct, reverse, or compensate for any Automated Decision or its outcome.
Users acknowledge and agree that:
Automated Decisions form an integral part of the Platform’s operation;
Such decisions may materially affect visibility, access, opportunities, or outcomes on the Platform; and
Any reliance on outcomes produced by Automated Decisions is entirely at the User’s own risk.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any Automated Decision or the outcome of any automated or data-driven process;
Any inaccuracy, inconsistency, bias, limitation, or error in Automated Decisions;
Any action taken or not taken based on Automated Decisions; or
Any loss, damage, financial impact, or consequence arising from or connected to Automated Decisions.
Nothing in this clause creates any obligation on the Platform to ensure accuracy, fairness, transparency, consistency, or absence of bias in Automated Decisions, to provide human oversight, or to guarantee any particular outcome.
For the avoidance of doubt:
Automated Decisions may be made and applied without notice and may change at any time;
The Platform may rely on Automated Decisions irrespective of whether errors are subsequently identified; and
No failure to detect or correct errors constitutes a waiver of rights.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D4 : Platform Operations and Infrastructure:
“The Platform is provided on an “as available” and “as operated” basis and depends on a combination of internal systems, third-party infrastructure, integrations, networks, and technical processes. The Platform does not guarantee uninterrupted availability, continuous operation, error-free performance, or compatibility with any particular device, system, or configuration.
The Platform may, at any time and at its sole, absolute, and unfettered discretion, suspend, restrict, modify, degrade, or interrupt access to all or part of the Platform, with or without notice, for operational, maintenance, security, legal, or commercial reasons. This includes scheduled maintenance, updates, upgrades, emergency fixes, capacity constraints, security responses, system failures, and external service disruptions. The Platform may also update, replace, reconfigure, or remove any systems, infrastructure, integrations, features, or technical processes and is not required to maintain backward compatibility, continuity of functionality, or consistency of performance.
The Platform relies on third-party infrastructure, hosting providers, networks, and integrations that operate independently and outside its control. The Platform does not guarantee the availability, performance, or reliability of such third-party services and shall not be responsible for any failure, delay, outage, or degradation arising from them.
The Platform may experience system errors, bugs, defects, data inconsistencies, latency, or other technical faults. The Platform is not required to detect, correct, or notify Users of such issues within any specific timeframe and does not guarantee recovery times or restoration outcomes following any disruption.
Users acknowledge and agree that access to the Platform may be interrupted, delayed, restricted, or degraded at any time and that functionality, performance, and system behaviour may change without notice.
To the fullest extent permitted by law, the Platform shall have no liability for any interruption, unavailability, delay, degradation, or limitation of access to the Platform; any system error, bug, malfunction, defect, or technical failure; any failure or issue caused by third-party infrastructure, networks, or integrations; any loss, corruption, delay, or unavailability of data, content, or communications; or any loss, damage, financial impact, or consequence arising from or connected to the operation, modification, failure, or disruption of Platform systems.
Nothing in this clause creates any obligation on the Platform to provide uninterrupted service, maintain uptime, preserve specific functionality, ensure compatibility, or meet any performance standards or service levels.
For the avoidance of doubt:
The Platform may suspend, modify, or withdraw services at any time without notice;
No failure or delay in resolving technical issues constitutes a breach of these Terms; and
Users have no right to rely on the continued availability, structure, or operation of the Platform.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D4A : Service Availability and Downtime:
“The Platform is provided on an “as available” basis. The Platform does not guarantee uninterrupted availability, continuous access, error-free operation, or that the Platform will be available at all times or at any specific time.
The Platform may, at any time and at its sole, absolute, and unfettered discretion, suspend, interrupt, restrict, degrade, or discontinue access to the Platform, in whole or in part, with or without notice, for any reason it considers necessary or appropriate. This includes, without limitation, scheduled maintenance, upgrades, emergency fixes, capacity management, security responses, system failures, third-party service disruptions, or events beyond the Platform’s control.
Downtime may be scheduled or unscheduled and may occur without prior warning. The Platform does not guarantee the timing, duration, frequency, or resolution of any downtime and is not required to provide advance notice, status updates, or explanations.
The Platform is not obligated to provide redundancy, backup systems, alternative access, or continuity arrangements and does not guarantee restoration within any specific timeframe or at all. Access may be permanently discontinued in respect of any part of the Platform at the Platform’s discretion.
Users acknowledge and agree that:
Access to the Platform may be unavailable, delayed, restricted, or degraded at any time;
Reliance on continuous availability or real-time access is entirely at the User’s own risk; and
Interruptions or failures may occur due to internal systems, third-party dependencies, or external factors.
To the fullest extent permitted by law, the Platform shall have no liability for any interruption, unavailability, delay, degradation, or discontinuation of access to the Platform, including any resulting loss of data, content, communications, revenue, business opportunity, or other consequence.
Nothing in this clause creates any obligation on the Platform to maintain uptime, provide continuous or uninterrupted service, meet any availability standard, or ensure restoration of access within any timeframe.
For the avoidance of doubt:
The Platform may suspend, interrupt, or discontinue services at any time without notice;
No failure or delay in restoring access constitutes a breach of these Terms; and
Users have no right to rely on the continued availability, continuity, or operation of the Platform.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D4B : Maintenance and Updates:
“The Platform may carry out maintenance, updates, upgrades, patches, reconfigurations, or other technical changes to its systems, infrastructure, features, or services at any time and at its sole, absolute, and unfettered discretion. Such activities may be scheduled or unscheduled and may occur with or without prior notice.
Maintenance and updates may result in the suspension, interruption, restriction, degradation, or modification of access to the Platform, including partial or complete unavailability, reduced functionality, or changes to system performance or behaviour. The Platform does not guarantee completion within any specific timeframe, continuity of service during such activities, or restoration of services to any previous state.
As part of maintenance or updates, the Platform may modify, replace, remove, or reconfigure any aspect of the Platform, including features, functionality, user interfaces, integrations, or system processes. The Platform is not required to maintain backward compatibility, preserve existing functionality, or ensure consistency of performance or user experience.
The Platform is not obligated to provide advance notice, documentation, support, or explanation in relation to any maintenance, update, or resulting change. Users are responsible for ensuring their own systems, processes, and reliance on the Platform can accommodate such changes.
Users acknowledge and agree that maintenance and updates are integral to the operation and development of the Platform and that access, functionality, and performance may be affected at any time as a result.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any interruption, unavailability, delay, degradation, or restriction of access resulting from maintenance or updates;
Any modification, removal, or alteration of features, functionality, or system behaviour;
Any incompatibility with User systems, configurations, or processes; or
Any loss, damage, financial impact, or consequence arising from or connected to maintenance, updates, or system changes.
Nothing in this clause creates any obligation on the Platform to maintain, update, improve, or support the Platform in any particular manner, to preserve any feature or functionality, or to complete maintenance within any timeframe.
For the avoidance of doubt:
The Platform may carry out maintenance and updates at any time, with or without notice;
No failure or delay in completing maintenance or restoring services constitutes a breach of these Terms; and
Users have no right to rely on the continued availability, structure, or operation of any part of the Platform.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D4C : System Errors and Technical Failures:
“The Platform may experience system errors, bugs, defects, malfunctions, outages, latency, data inconsistencies, processing failures, or other technical issues (“Technical Issues”) at any time. The Platform does not guarantee that the Platform, its systems, or any outputs will be error-free, uninterrupted, secure, or accurate.
Technical Issues may affect functionality, availability, performance, data integrity, communications, transactions, matching, recommendations, visibility, or any other aspect of the Platform, and may occur without notice and without identifiable cause.
The Platform is not required to detect, investigate, prevent, correct, or notify Users of any Technical Issue within any timeframe, or at all. The Platform does not guarantee restoration of services, correction of errors, or recovery of data following any Technical Issue.
Technical Issues may result in, without limitation:
Incorrect, incomplete, duplicated, delayed, corrupted, or lost data, content, or communications;
Errors in system outputs, including matches, recommendations, rankings, transactions, or automated decisions;
Unintended system behaviour, including misallocation of visibility, access, or functionality; or
Disruption, delay, or failure in User interactions, processes, or outcomes.
The Platform may, at its sole discretion, take any action it considers necessary in response to Technical Issues, including suspending or restricting access, modifying or reversing system outputs, correcting or deleting data, or disabling affected functionality. Such action may be taken at any time, with or without notice, and without obligation to provide explanation.
Users acknowledge and agree that:
Technical Issues are inherent in complex digital systems and may occur at any time;
Reliance on Platform functionality, outputs, data, or communications is entirely at the User’s own risk; and
Users are responsible for maintaining independent records, backups, or verification where required.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any Technical Issue, including any system error, bug, malfunction, outage, or failure;
Any failure to detect, prevent, correct, or notify Users of Technical Issues;
Any action taken or not taken in response to Technical Issues; or
Any loss, damage, financial impact, data loss, business interruption, or other consequence arising from or connected to Technical Issues.
Nothing in this clause creates any obligation on the Platform to provide error-free systems, maintain data integrity, ensure availability, or guarantee the accuracy or reliability of any functionality or output.
For the avoidance of doubt:
Technical Issues may occur without notice and may not be resolved;
No failure or delay in identifying or resolving Technical Issues constitutes a breach of these Terms; and
Users have no right to rely on the accuracy, completeness, availability, or reliability of Platform systems or outputs.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D4D : Third-Party Integrations and Dependencies:
“The Platform may integrate with, rely on, or provide access to third-party systems, services, software, data sources, networks, infrastructure, or tools (“Third-Party Services”). Such Third-Party Services operate independently of the Platform and are not owned, controlled, or managed by the Platform.
The Platform does not guarantee the availability, performance, security, reliability, accuracy, compatibility, or continuity of any Third-Party Service. The Platform is not responsible for any act, omission, default, failure, delay, change, or discontinuation of any Third-Party Service.
The Platform may enable, restrict, modify, replace, or discontinue any integration with Third-Party Services at any time, with or without notice, and without obligation to maintain compatibility, continuity, or functionality. The Platform is not required to provide alternative services, backup integrations, or substitute functionality.
Use of Third-Party Services may be subject to separate terms, conditions, and policies imposed by the relevant providers. Users are solely responsible for reviewing and complying with such terms. The Platform shall have no responsibility or liability arising from any third-party terms or from any relationship between Users and third-party providers.
The Platform may transmit, receive, process, or rely on data through Third-Party Services. The Platform is not responsible for the accuracy, integrity, availability, or security of any data once transferred to or processed by a Third-Party Service, nor for any unauthorised access, data loss, or data breach occurring within such services.
Failure, degradation, or unavailability of Third-Party Services may result in interruption, limitation, or malfunction of the Platform, including incorrect outputs, delayed processing, or loss of functionality. The Platform is not required to detect such issues, notify Users, or remedy their effects.
Users acknowledge and agree that reliance on Third-Party Services and integrations is entirely at their own risk and that the Platform’s operation may depend on services outside its control.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any failure, unavailability, delay, degradation, or discontinuation of Third-Party Services;
Any act, omission, or default of any third-party provider;
Any loss, corruption, unavailability, or unauthorised access to data arising from Third-Party Services;
Any incompatibility between the Platform and Third-Party Services; or
Any loss, damage, financial impact, or consequence arising from or connected to the use of, or reliance on, Third-Party Services.
Nothing in this clause creates any obligation on the Platform to provide, maintain, support, monitor, or ensure the performance, security, or availability of any Third-Party Service or integration.
For the avoidance of doubt:
The Platform may modify or discontinue integrations at any time without notice;
No failure or disruption caused by Third-Party Services constitutes a breach of these Terms; and
Users have no right to rely on the continued availability, compatibility, or performance of any Third-Party Service.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D4E : Record Retention and System Logs:
“The Platform may create, collect, store, process, and maintain records, logs, and data relating to use of the Platform, including (without limitation) account activity, communications, content, transactions, system events, technical data, metadata, and audit trails (“Records”). Such Records may be used for operational, security, analytical, evidential, compliance, and commercial purposes.
The Platform determines, at its sole, absolute, and unfettered discretion, what Records are created, the format and level of detail retained, how they are stored, and the duration for which they are kept. The Platform is not required to retain any data, content, communication, or Record for any minimum period unless expressly required by applicable law.
Records may be incomplete, inaccurate, inconsistent, corrupted, delayed, or unavailable and may not reflect all activity or events on the Platform. The Platform does not guarantee the accuracy, completeness, integrity, evidential value, or availability of any Record.
The Platform may delete, anonymise, overwrite, restrict access to, or otherwise dispose of Records at any time, with or without notice, for operational, storage, legal, or commercial reasons. The Platform is not required to restore deleted data, reconstruct records, or provide access to any Record, except where required by applicable law.
The Platform may rely on Records for its own internal purposes, including enforcement of these Terms, dispute management, compliance, and system operation, but is not required to rely on, preserve, disclose, or produce Records in any particular manner or for the benefit of any User.
Users are solely responsible for retaining independent copies of any data, communications, transactions, or evidence relevant to their use of the Platform.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any failure to create, retain, store, preserve, or maintain Records;
Any inaccuracy, incompleteness, corruption, inconsistency, or unavailability of Records;
Any deletion, loss, destruction, or inability to access Records; or
Any reliance placed on Records by Users or third parties.
Nothing in this clause creates any obligation on the Platform to retain data, provide audit trails, support record retrieval, preserve evidence, or ensure the reliability, admissibility, or evidential sufficiency of any Record.
For the avoidance of doubt:
Records may be modified, deleted, or become unavailable at any time without notice;
No failure or inability to retain, retrieve, or produce Records constitutes a breach of these Terms; and
Users have no right to rely on the existence, accuracy, availability, or evidential value of any Record.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D4F : Security, Access Control, and System Protection:
“The Platform implements technical and organisational measures intended to support the security and integrity of its systems, infrastructure, and data. However, the Platform does not guarantee that the Platform will be secure, uninterrupted, free from vulnerabilities, or protected against all unauthorised access, cyber incidents, data breaches, or malicious activity.
The Platform may, at any time and at its sole, absolute, and unfettered discretion, monitor, control, restrict, or manage access to the Platform and its systems for security, operational, legal, or risk management purposes. This includes implementing authentication controls, access restrictions, usage limits, system blocks, or other protective measures.
The Platform may suspend, restrict, or terminate access, or take any other action it considers necessary, where it reasonably believes that:
Unauthorised access, attempted access, or misuse has occurred or may occur;
Account credentials have been compromised or are at risk;
Activity presents a security, operational, legal, or reputational risk; or
Protective action is required to safeguard the Platform, its systems, data, or Users.
Such action may be taken immediately, with or without notice, and without obligation to provide reasons, explanation, or warning.
Users are solely responsible for maintaining the confidentiality and security of their account credentials, devices, systems, and access methods, and for all activity conducted through their accounts, whether authorised or not. Users must promptly notify the Platform of any suspected unauthorised access or security incident.
The Platform is not responsible for any unauthorised access, cyber incident, data breach, or security failure arising from User actions, third-party systems, external factors, or vulnerabilities inherent in digital systems. The Platform does not guarantee prevention, detection, containment, or remediation of any security threat or incident.
The Platform may take any action it considers necessary to respond to or mitigate security risks or incidents, including restricting access, isolating systems, modifying or deleting data, or implementing temporary or permanent controls. The Platform is not required to restore access, recover data, reinstate accounts, or return systems or data to any prior state.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any unauthorised access, cyber incident, security breach, or system compromise;
Any failure to prevent, detect, or respond to security risks or incidents;
Any action taken or not taken in connection with security measures or incident response; or
Any loss, damage, data loss, financial impact, business interruption, or consequence arising from or connected to security events or protective actions.
Nothing in this clause creates any obligation on the Platform to guarantee system security, prevent all breaches, maintain uninterrupted access, protect against all threats, or provide recovery, restoration, or remediation following any incident.
For the avoidance of doubt:
The Platform may take immediate protective action at any time, with or without notice;
No failure or delay in addressing security risks constitutes a breach of these Terms; and
Users have no right to rely on the Platform being secure, uninterrupted, or free from risk.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D5 : Platform Outputs and Interactions:
“This Section sets out additional legal protections that apply to all use of the Platform and operate alongside, and without limitation to, any other rights, disclaimers, exclusions, or limitations contained within these Terms.
The Platform reserves all rights not expressly granted to Users and may exercise such rights at its discretion, including taking any enforcement, protective, or remedial action it reasonably considers necessary to protect its legal, operational, commercial, or reputational interests. Such action may be taken with or without notice, except where required by applicable law.
The Platform is not required to monitor, enforce, investigate, or intervene in any matter and shall have no obligation to exercise any right, remedy, or discretion available to it under these Terms. Any decision to act or not act shall be made at the Platform’s discretion, considering the information available to it at the relevant time.
The Platform may take any action it reasonably considers necessary or appropriate to comply with applicable law, regulation, court order, or requests from regulatory authorities or law enforcement, including on a precautionary or good faith basis. The Platform shall not be liable for any consequence arising from such action to the fullest extent permitted by law.
The Platform does not guarantee that its rights will be exercised consistently or in any particular manner. Any failure or delay in exercising any right or remedy shall not constitute a waiver of that or any other right. All rights under these Terms are cumulative and in addition to any rights available at law or in equity.
If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
To the fullest extent permitted by law, the Platform shall not be liable for any action or inaction in connection with the exercise or non-exercise of its rights, including any enforcement, protective, or remedial measure implemented or not implemented, or any resulting loss, damage, financial impact, or consequence.
Nothing in these Terms excludes or limits liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.
Nothing in this clause creates any obligation on the Platform to enforce these Terms, to protect any User, or to act in accordance with any standard beyond what is required under applicable law.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D5A : Matching, Recommendations, and System Outputs:
“The Platform may generate, display, or otherwise make available matches, recommendations, rankings, suggestions, or other system-generated outputs (“System Outputs”) based on data provided by Users, data obtained from third parties, inferred data, and automated or algorithmic processes.
System Outputs are generated using automated or semi-automated systems, including algorithms, artificial intelligence, and data-driven models. Such outputs are inherently limited and may be incomplete, inaccurate, inconsistent, delayed, or influenced by data quality, availability, system design, weighting, or external factors.
System Outputs are provided for general informational and operational purposes only and do not constitute advice, verification, endorsement, certification, or guarantees of suitability, compatibility, availability, or outcome. The Platform does not represent or warrant that any System Output is appropriate, accurate, reliable, or likely to result in any particular outcome.
The Platform does not guarantee that all relevant opportunities, candidates, Users, or options will be identified, included, or presented. System Outputs may exclude, omit, or deprioritise results for any reason, including system limitations, data constraints, or internal processes.
The Platform may determine, generate, prioritise, limit, suppress, or exclude System Outputs at its sole, absolute, and unfettered discretion. The Platform is not required to disclose, explain, or justify the logic, criteria, weighting, or operation used to produce or present System Outputs.
The Platform may modify, delay, restrict, suspend, or remove System Outputs at any time, with or without notice, and without obligation to maintain continuity, consistency, or availability.
Users acknowledge and agree that:
System Outputs are indicative only and may not reflect all available or relevant information;
Reliance on any System Output is entirely at the User’s own risk; and
Users are solely responsible for independently assessing suitability, verifying information, and making decisions.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any System Output, including its accuracy, completeness, reliability, suitability, or availability;
Any failure to identify, include, present, or prioritise opportunities, candidates, or Users;
Any action taken or not taken based on System Outputs; or
Any loss, damage, financial impact, or consequence arising from or connected to System Outputs.
Nothing in this clause creates any obligation on the Platform to provide accurate, complete, comprehensive, or unbiased System Outputs, or to ensure any particular result or outcome.
For the avoidance of doubt:
System Outputs may change, vary, be limited, or be withdrawn at any time without notice;
No failure or limitation in System Outputs constitutes a breach of these Terms; and
Users have no right to rely on System Outputs as definitive, complete, or determinative.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D5B : Communications, Offers, and Non-Binding Interactions:
“The Platform may enable, facilitate, transmit, store, or display communications between Users, including messages, enquiries, invitations, expressions of interest, proposals, and offers (“Communications”). The Platform does not create, control, verify, endorse, or guarantee the content, authenticity, authority, intent, or reliability of any Communication.
All Communications made through the Platform are non-binding unless and until a separate legally binding agreement is expressly formed outside the Platform between the relevant parties. No Communication, including any shortlist, invitation, recommendation, indication of interest, or offer, shall constitute a binding obligation, commitment, representation, or agreement by any party, and shall not be relied upon as such.
The Platform does not verify whether any User has the authority, capacity, intention, or ability to make or accept any Communication or offer, and shall not be responsible for any misrepresentation, misunderstanding, withdrawal, or failure to proceed.
The Platform is not a party to, and shall have no responsibility or liability in respect of, any negotiation, agreement, contract, or arrangement arising from Communications between Users.
The Platform does not guarantee that any Communication will be delivered, received, read, acted upon, or responded to, and may experience delay, failure, interruption, filtering, or loss of Communications. The Platform may, at its sole, absolute, and unfettered discretion, monitor, restrict, delay, block, modify, store, or remove any Communication at any time, with or without notice and without obligation to provide reasons or ensure delivery.
Users acknowledge and agree that all Communications are conducted independently between Users and entirely at their own risk. Users are solely responsible for verifying the identity, authority, intent, and reliability of any other User and for determining whether to act upon any Communication or offer.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any Communication, including its content, accuracy, authenticity, authority, or intent;
Any offer, proposal, representation, or statement made between Users;
Any failure, delay, interception, loss, filtering, or non-delivery of Communications; or
Any loss, damage, financial impact, or consequence arising from or connected to Communications or User interactions.
Nothing in this clause creates any obligation on the Platform to facilitate, transmit, store, monitor, or ensure the reliability or delivery of Communications, or to enforce or give effect to any arrangement between Users.
For the avoidance of doubt:
Communications may be restricted, delayed, intercepted, or removed at any time without notice;
No failure or limitation in communications constitutes a breach of these Terms; and
Users have no right to rely on any Communication as binding, enforceable, or complete.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D5C : Contract Formation Outside the Platform:
“The Platform facilitates introductions and interactions between Users but does not create, conclude, or formalise any contract, agreement, or legal relationship between Users. Any contract, engagement, or arrangement is formed solely between the relevant Users and exists independently of the Platform.
No communication, action, output, feature, or functionality of the Platform shall constitute, or be deemed to constitute, the formation of a legally binding agreement. Any binding contract must be expressly agreed between the relevant Users outside the Platform in accordance with applicable law.
The Platform is not a party to, and shall not be involved in, the negotiation, formation, execution, performance, enforcement, variation, or termination of any contract between Users. The Platform does not act as agent, broker, intermediary with authority to bind, representative, or fiduciary for any User.
The Platform does not verify, guarantee, or assume responsibility for:
The identity, authority, legal capacity, or intention of any User to enter a contract;
The validity, legality, or enforceability of any agreement;
The accuracy or completeness of any terms agreed between Users; or
The performance, delivery, or outcome of any contractual obligation.
Any tools, templates, messaging functions, or features made available by the Platform to assist Users in structuring or documenting arrangements are provided for convenience only. They do not constitute legal advice, do not create or evidence a binding agreement, and do not ensure that any agreement is valid, complete, or enforceable.
Users acknowledge and agree that they are solely responsible for negotiating, entering, documenting, and enforcing any agreement, and for obtaining independent legal, financial, or professional advice where required.
To the fullest extent permitted by law, the Platform shall have no liability for:
The formation, validity, legality, or enforceability of any contract between Users;
Any breach, non-performance, delay, or failure under any such contract;
Any representation, statement, term, or agreement made between Users; or
Any loss, damage, financial impact, or consequence arising from or connected to any contract or arrangement between Users.
Nothing in this clause creates any obligation on the Platform to facilitate contract formation, verify contractual terms, enforce agreements, resolve disputes, or ensure compliance with any legal or contractual requirement.
For the avoidance of doubt:
All contractual relationships exist solely between Users and outside the Platform;
No Platform feature, output, or communication creates or evidences a binding agreement; and
Users have no right to rely on the Platform in relation to the creation, validity, or enforcement of any contract.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D5D : No Reliance on Platform Outputs:
“All Platform Outputs, including (without limitation) matches, recommendations, rankings, communications, listings, profiles, system-generated content, analytics, and any other information or functionality provided by the Platform (“Platform Outputs”), are provided for general informational and operational purposes only.
Platform Outputs do not constitute advice of any kind, including legal, financial, professional, recruitment, or commercial advice, and do not constitute verification, endorsement, certification, or guarantees of accuracy, suitability, availability, or outcome. The Platform does not represent or warrant that any Platform Output is complete, accurate, reliable, current, or appropriate for any particular purpose.
Platform Outputs may be incomplete, inaccurate, inconsistent, delayed, biased, or influenced by data limitations, system design, automated processes, third-party inputs, or external factors. The Platform is not required to verify, validate, update, correct, or supplement any Platform Output.
Users must not rely on any Platform Output as a basis for decision-making without independent verification. Users are solely responsible for assessing suitability, verifying all relevant information, and making their own decisions, including (without limitation) decisions relating to hiring, engagement, applications, communications, or commercial arrangements.
The Platform shall not be responsible for any decision, action, omission, or outcome arising from or connected to any reliance on Platform Outputs, whether by Users or third parties.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any reliance placed on Platform Outputs;
Any decision, action, or omission taken based on Platform Outputs;
Any inaccuracy, incompleteness, inconsistency, delay, or bias in Platform Outputs; or
Any loss, damage, financial impact, missed opportunity, or consequence arising from or connected to the use of or reliance on Platform Outputs.
Nothing in this clause creates any obligation on the Platform to provide accurate, complete, timely, verified, or reliable information, or to ensure that any Platform Output is suitable for any particular purpose or outcome.
For the avoidance of doubt:
Platform Outputs may change, vary, be limited, or be withdrawn at any time without notice;
No failure, limitation, or inaccuracy in Platform Outputs constitutes a breach of these Terms; and
Users have no right to rely on Platform Outputs as definitive, verified, complete, or outcome-determinative.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D6 : Legal Enforcement and Residual Protections:
“This Section sets out additional legal protections that apply to all use of the Platform and operate alongside, and without limitation to, any other rights, disclaimers, exclusions, or limitations contained within these Terms.
The Platform reserves all rights not expressly granted to Users and may exercise such rights at its sole, absolute, and unfettered discretion at any time. This includes taking any enforcement, protective, or remedial action the Platform considers necessary to protect its legal, operational, commercial, or reputational interests. Such action may be taken with or without notice and without obligation to provide reasons, justification, or prior warning, and may include restricting or suspending access, terminating accounts, removing or modifying content, reversing system actions, or implementing any other measure deemed appropriate.
The Platform is not required to act, monitor, enforce, investigate, or intervene in any matter and has no obligation to exercise any right, remedy, or discretion available to it under these Terms. The Platform is not required to act reasonably, proportionately, consistently, or in the interests of any User when exercising or declining to exercise its rights. To the fullest extent permitted by law, the Platform does not owe any duty of care to any User in relation to the operation of the Platform, the exercise or non-exercise of its rights, or any decision taken under these Terms.
The Platform may take any action it considers necessary or appropriate to comply with applicable law, regulation, court order, or requests from regulatory authorities or law enforcement, including on a precautionary basis. The Platform shall not be liable for any consequence arising from such action, whether such action is subsequently determined to have been necessary or appropriate.
The Platform does not guarantee that its rights will be exercised consistently or in any particular manner. Any failure or delay in exercising any right or remedy shall not constitute a waiver of that or any other right. All rights under these Terms are cumulative and in addition to any rights available at law or in equity.
If any provision of these Terms is held to be invalid, unlawful, or unenforceable, that provision shall be severed to the extent necessary, and the remaining provisions shall continue in full force and effect.
To the fullest extent permitted by law, the Platform shall have no liability for any action or inaction in connection with the exercise or non-exercise of its rights, including any enforcement, protective, or remedial measure implemented or not implemented, any inconsistency in decision-making or treatment of Users, any failure to monitor or prevent conduct, or any action taken in connection with legal or regulatory compliance, together with any resulting loss, damage, financial impact, business interruption, or other consequence.
Nothing in this clause creates any obligation on the Platform to enforce these Terms, to protect any User, or to act in accordance with any standard or expectation.
For the avoidance of doubt:
The Platform may exercise its rights at any time, with or without notice;
No failure or delay in enforcement constitutes a waiver;
The Platform is not required to act consistently, reasonably, or in the interests of any User; and
Users have no right to rely on the Platform to take or refrain from taking any action.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D6A : Intellectual Property Complaints and Infringement Handling:
“The Platform may receive allegations, notices, or claims that content, materials, data, or activities available through the Platform infringe intellectual property or other proprietary rights (“Complaints”). The Platform does not monitor, verify, or pre-screen content for intellectual property compliance and does not guarantee that any content is non-infringing.
The Platform is not an adjudicator of intellectual property rights and does not determine ownership, validity, or infringement of any rights. The Platform does not verify the accuracy, legitimacy, or good faith of any Complaint and is not required to investigate or resolve any such matter.
The Platform may, at its sole, absolute, and unfettered discretion, take any action it considers appropriate in response to a Complaint or suspected infringement, including removing or restricting content, suspending or terminating accounts, limiting functionality, or taking no action at all. Such action may be taken with or without notice, with or without investigation, and without obligation to provide reasons or justification.
The Platform may act on incomplete, unverified, or disputed information and shall not be required to confirm the validity of any Complaint before acting. The Platform may also decline to act on any Complaint, regardless of its nature or seriousness.
The Platform is not required to act consistently or uniformly in relation to Complaints and may take different actions in similar or identical circumstances. No User shall have any right to expect consistent enforcement or treatment.
Users are solely responsible for ensuring that any content they upload, submit, or make available does not infringe any intellectual property or proprietary rights and that they hold all necessary rights, licences, and permissions.
Users acknowledge and agree that:
The Platform has no obligation to monitor, detect, investigate, or prevent infringement;
The Platform has no obligation to remove or restrict allegedly infringing content;
Any action taken by the Platform may be based on incomplete or disputed information; and
Any reliance on the Platform to enforce intellectual property rights is at the User’s own risk.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any alleged or actual infringement by any User or third party;
Any failure to detect, prevent, or act upon alleged infringement;
Any action taken or not taken in response to a Complaint, including removal or retention of content;
Any incorrect, mistaken, or disputed decision relating to content or accounts; or
Any loss, damage, financial impact, reputational harm, or consequence arising from or connected to any Complaint or enforcement action.
The Platform may take any action it considers necessary or appropriate to comply with applicable law, regulation, or legal process, including on a precautionary or good faith basis, and shall not be liable for any consequence of such action.
Nothing in this clause creates any obligation on the Platform to enforce intellectual property rights, to resolve disputes, or to act in any particular manner or standard.
For the avoidance of doubt:
The Platform may act or decline to act on any Complaint at its discretion;
The Platform may remove or retain content without verification or notice;
No failure or delay in acting constitutes a breach of these Terms; and
Users have no right to require the Platform to take, refrain from taking, or reverse any action.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D6B : Regulatory Compliance and Legal Disclosures:
“The Platform operates within a regulated environment and may be subject to applicable laws, regulations, codes of practice, and directions issued by courts, regulators, or governmental authorities in any relevant jurisdiction (“Legal Requirements”).
The Platform may, at its sole, absolute, and unfettered discretion, take or refrain from taking any action it considers necessary, appropriate, or desirable in connection with Legal Requirements. This includes, without limitation, restricting or terminating access, modifying or removing content, suspending services, implementing operational or technical controls, or disclosing information.
The Platform may act on a precautionary, risk-based, or good faith basis, including where it considers there to be a potential, anticipated, or perceived legal or regulatory risk, whether such risk is ultimately substantiated. The Platform is not required to confirm the existence, scope, applicability, or accuracy of any Legal Requirement before acting.
The Platform is not an adjudicator of legal or regulatory obligations and does not guarantee that its interpretation, application, or response to Legal Requirements is correct, complete, or appropriate. The Platform shall not be liable for any interpretation, misinterpretation, over-compliance, under-compliance, or inconsistent application of any Legal Requirement.
The Platform is not required to monitor, detect, enforce, or ensure compliance with any Legal Requirement by any User and shall have no obligation to prevent, investigate, or act upon any alleged or actual non-compliance.
The Platform may disclose, share, or provide access to any data, content, records, or information where it considers such disclosure necessary or appropriate in connection with Legal Requirements or risk mitigation. The Platform is not responsible for the use, interpretation, processing, or consequences of such disclosure by any third party, including regulators or authorities.
The Platform may receive, rely upon, or respond to requests, notices, or directions from regulators, authorities, or third parties, whether valid, invalid, lawful, or unlawful, and shall not be liable for acting or failing to act in response to such requests.
Users acknowledge and agree that:
The Platform may act based on actual or perceived Legal Requirements;
Such action may materially affect access, functionality, content, or User activity; and
Users are solely responsible for their own legal and regulatory compliance.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any action taken or not taken in connection with Legal Requirements;
Any interpretation or application of legal or regulatory obligations;
Any disclosure of information to regulators, authorities, or third parties;
Any failure to detect, prevent, or enforce compliance; or
Any loss, damage, financial impact, regulatory consequence, or other outcome arising from or connected to any of the above.
Nothing in this clause creates any obligation on the Platform to monitor compliance, enforce laws, provide guidance, or act in accordance with any legal or regulatory standard.
For the avoidance of doubt:
The Platform may act or refrain from acting at any time in connection with Legal Requirements;
No failure or delay in acting constitutes a breach of these Terms;
The Platform is not responsible for ensuring User compliance with any law or regulation; and
Users have no right to rely on the Platform’s interpretation, enforcement, or application of any Legal Requirement.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D6C : Residual Risk and Platform Protections:
“Use of the Platform involves inherent legal, technical, operational, commercial, and regulatory risks, including risks arising from User conduct, third-party services, automated systems, data limitations, system design, regulatory uncertainty, and platform functionality. Such risks may be known or unknown, foreseeable or unforeseeable, and may result in loss, damage, or adverse outcomes.
The Platform does not eliminate, control, or assume responsibility for any such risks. All use of the Platform is undertaken entirely at the User’s own risk.
The Platform makes no representation, warranty, or guarantee that use of the Platform will be secure, uninterrupted, lawful, compliant, reliable, suitable, or free from error, defect, or adverse consequence. The Platform does not guarantee any outcome, result, or benefit.
To the fullest extent permitted by law, the Platform shall not owe any duty of care to any User in relation to the operation of the Platform, the availability or performance of its systems, or any outcome arising from its use.
The Platform shall not be liable, whether in contract, tort (including negligence), breach of statutory duty, or otherwise, for any loss, damage, or consequence arising from or connected to:
Any use of, or inability to use, the Platform;
Any reliance on Platform functionality, systems, or outputs;
Any conduct, act, omission, or decision of any User or third party;
Any system design, limitation, failure, or behaviour;
Any data inaccuracy, incompleteness, or unavailability;
Any regulatory action, legal process, or compliance-related outcome; or
Any other risk inherent in the use or operation of a digital platform.
This exclusion applies whether such loss or damage was foreseeable, known, anticipated, or otherwise within the contemplation of the Platform, and whether the Platform has been advised of the possibility of such loss.
The Platform shall not be liable for any indirect, incidental, consequential, special, or economic loss, including (without limitation) loss of revenue, profit, business opportunity, goodwill, reputation, data, or anticipated benefit, to the fullest extent permitted by law.
Nothing in these Terms creates any obligation on the Platform to protect Users from risk, to prevent harm, to ensure compliance, or to achieve any particular outcome.
Users acknowledge and agree that:
They assume all risks associated with their use of the Platform;
They are solely responsible for their decisions, actions, and outcomes; and
They do not rely on the Platform to mitigate, eliminate, or manage risk.
To the fullest extent permitted by law, the Platform excludes all liability not expressly accepted in these Terms.
For the avoidance of doubt:
The Platform does not guarantee any outcome, result, or benefit;
All risks associated with use of the Platform are borne entirely by the User; and
Users have no right to rely on the Platform to prevent, mitigate, or manage any risk.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D6D : User Indemnity:
“The User shall indemnify, defend, and hold harmless the Platform, its affiliates, directors, officers, employees, agents, contractors, licensors, and service providers (together, the “Indemnified Parties”) from and against any and all claims, demands, actions, proceedings, investigations, liabilities, losses, damages, fines, penalties, costs, and expenses (including, without limitation, legal fees, enforcement costs, settlement amounts, and internal administrative or management costs) arising out of, in connection with, or relating to:
The User’s use of the Platform;
Any breach or alleged breach of these Terms;
Any content, data, or information submitted, uploaded, or transmitted by the User;
Any interaction, communication, agreement, or dispute between the User and any third party;
Any violation or alleged violation of applicable law or regulation by the User; or
Any infringement or alleged infringement of intellectual property or other rights.
This indemnity applies to all claims, whether actual, alleged, threatened, or reasonably anticipated, and whether arising in contract, tort (including negligence), breach of statutory duty, or otherwise.
The User’s indemnity obligations shall apply regardless of any act, omission, or negligence of any Indemnified Party, to the fullest extent permitted by law, and shall not be reduced or limited by any allegation of contributory fault.
The Platform shall have the right, but not the obligation, to control the defence, conduct, and settlement of any matter subject to indemnification. The User shall fully cooperate in such defence and shall not admit liability, settle, or compromise any claim without the Platform’s prior written consent.
The Platform may recover any indemnified amounts from the User immediately upon demand, including prior to final resolution of any claim, and may offset such amounts against any sums owed to the User or take any other recovery action available at law.
The indemnity set out in this clause is a continuing obligation and shall survive termination of the User’s account or these Terms, regardless of when any claim arises.
Nothing in this clause limits any other rights or remedies available to the Platform under these Terms or at law.
For the avoidance of doubt:
The User remains fully responsible for all consequences arising from their use of the Platform;
The Platform is not responsible for defending or resolving claims on behalf of the User; and
The User’s indemnity obligations apply in addition to, and not in place of, any other liability.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D7 : Support and Administrative Contact:
“The Platform may make available contact channels, support services, and administrative assistance for enquiries, technical issues, account matters, or operational queries (“Support Services”). Such Support Services are provided on a discretionary, non-binding, and non-guaranteed basis and do not form part of the Platform’s core obligations.
The Platform does not guarantee the availability, accessibility, continuity, or responsiveness of any Support Service and is under no obligation to respond to any enquiry, resolve any issue, or provide assistance within any timeframe or at all. The Platform may prioritise, delay, limit, refuse, or discontinue Support Services at its sole, absolute, and unfettered discretion and is not required to provide consistent or equal support to Users.
Any information, guidance, communication, or assistance provided through Support Services, whether written, verbal, or otherwise, is provided for general informational purposes only and does not constitute advice, representation, warranty, or binding commitment. Such communications do not form part of these Terms and shall not override, amend, or vary them. The Platform does not guarantee the accuracy, completeness, or reliability of any support communication and shall not be liable for any reliance placed upon it, including any misstatement, misunderstanding, omission, or error.
The Platform may take administrative action in response to any enquiry or request, including modifying account settings, restricting access, requesting further information, or declining to act. Such actions may be taken with or without notice and without obligation to provide reasons. The Platform shall not be liable for any error, omission, or consequence arising from such administrative actions.
To the fullest extent permitted by law, the Platform does not owe any duty of care in relation to the provision of Support Services. Users remain solely responsible for their decisions, actions, and use of the Platform, and all reliance on Support Services is at the User’s own risk.
To the fullest extent permitted by law, the Platform shall have no liability for any failure to provide Support Services, any delay or deficiency in response, any error or omission in support communications, any reliance placed on such communications, any administrative action taken or not taken, or any resulting loss, damage, financial impact, or consequence.
Nothing in this clause creates any obligation on the Platform to provide support, resolve issues or complaints, maintain service levels, or act in accordance with any standard.
For the avoidance of doubt:
Support Services may be modified, limited, or withdrawn at any time without notice;
No failure or delay in providing Support Services constitutes a breach of these Terms;
No communication through Support Services creates any binding obligation or contractual variation; and
Users have no right to rely on Support Services for any outcome or resolution.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D7A : Contact Channels:
“The Platform may provide one or more methods by which Users may contact the Platform, including (without limitation) email addresses, web forms, in-platform messaging systems, telephone numbers, or other communication channels (“Contact Channels”). All Contact Channels are provided on a discretionary, non-binding, and non-guaranteed basis and may be modified, restricted, or withdrawn at any time.
The Platform does not guarantee that any Contact Channel will be available, monitored, functional, or responsive at any given time. The existence of a Contact Channel does not create any obligation on the Platform to receive, review, acknowledge, or respond to any communication.
The Platform does not guarantee that any communication sent through a Contact Channel will be delivered, received, processed, read, or acted upon. Communications may be delayed, filtered, misdirected, intercepted, corrupted, or lost due to technical issues, system limitations, third-party infrastructure, or external factors beyond the Platform’s control.
No communication shall be deemed received by the Platform unless and until it has been expressly acknowledged in writing by the Platform. Automated responses, delivery confirmations, or system-generated acknowledgements shall not constitute confirmation of receipt, review, or acceptance.
Contact Channels are not designated or intended for the service of legal notices, claims, or formal communications. Any notice, claim, or communication intended to have legal effect must be delivered in accordance with any separate notice provisions set out in these Terms (if applicable), and the Platform shall not be liable for any failure arising from use of Contact Channels for such purposes.
Users are solely responsible for ensuring that communications are accurate, complete, and directed appropriately. The Platform is not responsible for any misunderstanding, misinterpretation, or incomplete transmission of information.
The Platform may, at its sole, absolute, and unfettered discretion, determine how communications are handled, prioritised, filtered, or responded to, and is not required to act consistently or treat Users equally.
The Platform may record, store, review, or use any communication for operational, legal, compliance, or security purposes and is not obligated to retain or provide access to such communications.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any failure, delay, or inability to receive, process, or respond to communications;
Any loss, misdirection, interception, corruption, or non-delivery of communications;
Any reliance placed on the availability, functionality, or use of Contact Channels;
Any misunderstanding or misinterpretation of communications; or
Any loss, damage, financial impact, or consequence arising from or connected to communications with the Platform.
Nothing in this clause creates any obligation on the Platform to maintain Contact Channels, respond to communications, or act upon any information received.
For the avoidance of doubt:
Contact Channels may be modified, restricted, or withdrawn at any time without notice;
No communication shall be deemed received unless expressly acknowledged by the Platform;
Automated responses do not constitute receipt, acceptance, or obligation; and
Users have no right to rely on Contact Channels for any response, action, or legal effect.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D7B : Scope of Support Services:
“Any Support Services made available by the Platform are limited strictly to general administrative, operational, and technical assistance in relation to the use of the Platform. Support Services do not extend to, and shall not be interpreted as including, advice, verification, validation, endorsement, decision-making, or intervention in any User activity, transaction, dispute, or outcome.
The Platform does not provide legal, financial, regulatory, recruitment, employment, or professional advice of any kind. The Platform does not assess, verify, approve, or confirm the suitability, accuracy, legality, or commercial viability of any User action, content, communication, or arrangement. Any assistance provided is informational only and must not be relied upon as a substitute for independent professional advice.
The provision of Support Services does not create any obligation, assumption of responsibility, or duty of care on the part of the Platform. The Platform shall not be deemed to have assumed responsibility for any matter by virtue of providing, or declining to provide, assistance.
Support Services may be limited, partial, incomplete, or discontinued at any time. The Platform is under no obligation to provide continuous, comprehensive, or follow-up assistance and shall not be liable for any loss arising from partial, incomplete, or discontinued support.
Support Services do not include, and the Platform has no obligation to:
Resolve disputes between Users or with third parties;
Verify the identity, authority, credentials, or conduct of any User;
Review, approve, or validate any content, data, or transaction;
Ensure compliance with any legal or regulatory requirement; or
Intervene in or influence any negotiation, agreement, or outcome.
The Platform may determine, at its sole, absolute, and unfettered discretion, the nature, scope, extent, and availability of any Support Services. The Platform is not required to provide consistent or equal levels of support, and no past provision of assistance shall create any expectation, precedent, or entitlement to future assistance.
Users acknowledge and agree that:
Support Services are provided on a limited and discretionary basis;
Any assistance provided does not constitute endorsement, validation, or approval;
Any reliance on Support Services is entirely at the User’s own risk; and
Users remain solely responsible for all decisions, actions, and outcomes.
To the fullest extent permitted by law, the Platform shall have no liability for:
Any limitation, restriction, or absence of Support Services;
Any reliance on Support Services or information provided through them;
Any partial, incomplete, or discontinued assistance;
Any assumption or interpretation by a User of responsibility, endorsement, or validation; or
Any loss, damage, financial impact, or consequence arising from or connected to Support Services.
Nothing in this clause creates any obligation on the Platform to expand the scope of Support Services, to aid beyond what it determines appropriate, or to act in any particular manner.
For the avoidance of doubt:
Support Services are limited to Platform-related assistance only;
The Platform does not assume responsibility for any User matter;
No past or ongoing support creates any obligation or expectation; and
Users have no right to require intervention, guidance, or outcome-based assistance.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D7C : No Guarantee of Response or Resolution:
“The Platform is under no obligation to respond to any communication, enquiry, request, or complaint submitted by a User through any Contact Channel or otherwise. The Platform does not guarantee that any communication will be received, reviewed, acknowledged, or acted upon within any timeframe or at all.
The Platform does not guarantee the resolution of any issue, enquiry, complaint, or dispute. Any response provided by the Platform does not constitute a commitment to resolve a matter, to achieve any particular outcome, or to take any specific action.
The Platform may, at its sole, absolute, and unfettered discretion, determine whether, when, and how to respond to any communication or request. The Platform may prioritise, delay, limit, provide partial responses to, or refuse responses entirely, and is not required to act consistently, reasonably, proportionately, or in the interests of any User.
Any engagement by the Platform with a User, including responding to communications or attempting to assist, shall not create any obligation to continue engagement, provide follow-up responses, complete handling of any matter, or pursue resolution.
The Platform does not operate a formal complaint handling, escalation, or dispute resolution process unless expressly stated elsewhere in these Terms, and is not required to investigate, escalate, or resolve any complaint or issue.
The Platform shall not be responsible for the manner, quality, completeness, or timing of any response and shall have no liability for any delay, omission, partial response, or failure to act.
Users acknowledge and agree that:
They have no right to receive a response or resolution;
Any response provided may be incomplete, delayed, or discontinued; and
They remain solely responsible for pursuing any matter independently.
To the fullest extent permitted by law, the Platform does not owe any duty of care in relation to responding to communications or resolving issues and shall have no liability for:
Any failure or refusal to respond;
Any delay, omission, or partial response;
Any failure to resolve or address any issue, complaint, or dispute;
Any inconsistency in handling communications; or
Any loss, damage, financial impact, or consequence arising from or connected to any of the above.
Nothing in this clause creates any obligation on the Platform to respond, to aid, to resolve complaints, to follow any process, or to act within any timeframe or standard.
For the avoidance of doubt:
The Platform may choose not to respond to any communication at its discretion;
Any response does not guarantee resolution or outcome;
No engagement creates any obligation to continue or complete handling; and
Users have no right to expect a response, escalation, or resolution.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”
D7D : Administrative Actions and Platform Decisions:
“The Platform may take administrative actions and make operational, technical, or commercial decisions in relation to any aspect of the Platform, including (without limitation) account management, access controls, content handling, system configuration, feature availability, enforcement measures, and User activity (“Administrative Actions”).
All Administrative Actions and decisions are taken at the Platform’s discretion. The Platform shall be entitled to determine the nature, timing, and extent of any Administrative Action, if nothing in this clause limits any rights or obligations that cannot lawfully be excluded or restricted under applicable law.
The Platform may take, modify, reverse, or decline to take any Administrative Action at any time, with or without notice, and without obligation to provide reasons, justification, or warning, except where required by applicable law. Administrative Actions may be based on automated or semi-automated processes, algorithms, internal policies, data analysis, third-party inputs, risk assessments, fraud detection systems, or other factors determined by the Platform.
The Platform is entitled to act based on information available to it at the relevant time and is not required to verify the accuracy or completeness of such information prior to taking Administrative Action. The Platform shall not be liable for any error, omission, false positive, misclassification, or consequence arising from reliance on such information, except to the extent caused by the Platform’s fraud or wilful misconduct.
Administrative Actions may result in the suspension, restriction, limitation, or termination of access to the Platform, removal or modification of content, or other operational or commercial impacts. The Platform shall not be liable for any resulting loss of access, loss of opportunity, business interruption, reputational impact, or financial loss, to the fullest extent permitted by law.
The Platform is not obligated to review, reconsider, reverse, or escalate any Administrative Action once taken. Any review, reconsideration, or appeal, if undertaken, shall be entirely discretionary and shall not create any obligation, expectation, or right to any particular outcome.
Nothing in this clause creates any contractual right for a User to require justification for, or reversal of, any Administrative Action, and any legal rights that cannot be excluded shall remain subject to applicable law.
Users acknowledge and agree that:
Administrative Actions are an inherent and necessary part of the operation of the Platform;
Such actions may be taken based on automated or data-driven processes;
Decisions may be made on a precautionary basis, including where risk is suspected but not proven; and
Users bear the risks associated with such actions, subject always to applicable law.
To the fullest extent permitted by law, the Platform shall not be liable, whether in contract, tort (including negligence), or otherwise, for:
Any Administrative Action taken or not taken;
Any error, omission, inconsistency, or inaccuracy in decision-making;
Any reliance on automated systems, algorithms, or third-party data; or
Any loss, damage, financial impact, business interruption, reputational harm, or consequence arising from or connected to Administrative Actions.
Nothing in this clause excludes or limits liability for fraud, fraudulent misrepresentation, or any liability that cannot be excluded or limited under applicable law.
This clause shall survive termination of the User’s account or these Terms and shall remain enforceable to the fullest extent permitted by law.”